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414 Courses in Cardiff delivered Live Online

Trying New Things

By NextGen Learning

Trying New Things Course Overview This course, "Trying New Things," is designed to encourage learners to step outside their comfort zones and embrace new experiences. It focuses on the value of trying new things and how it contributes to personal growth and professional development. The course will guide you through various strategies to foster an open mindset, improve adaptability, and gain confidence in tackling unfamiliar situations. Upon completion, you will have the skills and motivation to explore new opportunities in both your personal and professional life. This course aims to inspire you to take initiative, embrace change, and build resilience in navigating new challenges. Course Description "Trying New Things" offers learners the opportunity to explore the benefits of expanding their horizons and pushing boundaries. The course delves into techniques for overcoming fear and hesitation when faced with unfamiliar experiences. You will explore methods to develop curiosity, adaptability, and a growth mindset, while learning how to apply these skills in various aspects of life. Key topics include risk-taking, fostering creativity, and setting realistic goals for change. Through engaging learning materials, you will gain confidence in trying new things and be equipped with the mental tools to make sound decisions when faced with novel situations. By the end of the course, learners will have a comprehensive understanding of how embracing change and new challenges can lead to lasting personal and career growth. Trying New Things Curriculum: Module 01: The Power of Trying New Things Module 02: Overcoming Fear and Embracing Change Module 03: Developing a Growth Mindset Module 04: Setting and Achieving Personal Challenges Module 05: Building Confidence in New Experiences Module 06: Leveraging New Experiences for Career Growth Module 07: Reflecting and Adapting for Continued Success (See full curriculum) Who is this course for? Individuals seeking to enhance their personal growth and resilience Professionals aiming to improve their adaptability and innovation in the workplace Beginners with an interest in embracing change and self-improvement Anyone interested in developing new skills and expanding their potential Career Path Personal development coach HR professional Leadership and team development roles Innovation and creativity-focused industries Entrepreneurship and small business management

Trying New Things
Delivered OnlineFlexible Dates
£7.99

Our team of Construction industry experts provide business management training for leaders and business owners across England and Scotland CONSTRUCTION INDUSTRY SPECIFIC Construction Business Growth Academy The Power Within Training is dedicated to helping construction-based business owners and construction management throughout England, Scotland, and Wales achieve more than they believed possible. Our construction business training is designed to develop owner-managers and help them create the future they want. To ensure business growth, we have a dedicated team of industry professionals to give unique support specific to the skills, traits, and challenges found within Construction. This programme was created to help you push and elevate your business to the next level. Contact us to register for our construction business training. Explore Our Construction Business Growth Course We created the Business Growth Academy for business owners like you to grow and develop their businesses in a more controlled and sustainable way. To ensure growth, our construction business training is a series of six training modules focused on business growth, leadership, and financial management. Most of our participants are business owners looking to get the tools needed to spend more time working on their business while generating more profitability to ensure consistent business growth. The Power Within Training uses the latest business growth strategies, which allow you to identify, modify and quickly implement our easy-to-follow business-building tools and techniques designed around the construction and property development industry. Whether you are a business owner or an aspiring construction and property development entrepreneur, our Construction Management Course will provide the tools and techniques to drive your business forward and achieve sustainable growth. Join us at the Business Growth Academy and unlock your full potential. The Goal of Our Construction Management Training Our goal with this training is to provide you with the tools you need to take control of your business. This allows you to use the latest strategies and ensure the smooth growth of your construction business. The construction management training we offer is a three-month course with new modules available twice monthly, delivered via Zoom or in person. These modules are designed to work around your schedule. After, you’ll have a 39-hour CPD certification thanks to our CITB skills & training courses. Overall, our fully funded construction management training will help you place the proper foundation, allowing you to build a more substantial and focused business that’s centred around constant growth and profits while future-proofing your business. BUSINESS GROWTH ACADEMY The Benefit of Our Business Growth Academy As you go through our training, you’ll delve into each module and the critical steps and tools. These include how to plan, organize, and control construction operations, all designed to provide you with a well-rounded view of your business. Not only will you get the tools you need to ensure your construction business growth, but you’ll also get access to benefits such as lifetime access to your online interactive training portal, entrance into a private social and professional networking group, pro bono coaching, and mentoring from industry experts and leaders. Here are some additional benefits of our construction management training: Register your interest today You’ll build a personalised 12-month business development plan that keeps you focused on high-value activities, ensuring you remain on track to grow. Tools and techniques to not only measure but also increase your profitability within your business. These tools help you ensure that you’re never leaving money on the table again. Learn, develop, and nurture self-management and leadership strategies that you can work on and in your business to help you from chasing your tail or burning out. You’ll develop unshakeable confidence in your business’s ability to grow and become the kind of entrepreneur that chooses the customers they want to work with, meaning customers who are driven by value, not by price. Gain valuable leadership and self-development skills, which encourage learning for life. Lastly, you’ll no longer wonder, “what if?” You’ll have the knowledge and understanding to keep unlocking and growing your business’s true potential. WHAT'S INCLUDED IN THE PROGRAMME Course Overview As we’ve mentioned, our business management course is designed to be completed over three months, with two courses being released monthly. These are designed to be done on Zoom or in person and are flexible around your busy schedule. Our modules were created to be easy to understand while providing the resources needed to elevate your construction business. Here is a more in-depth look at what to expect from our modules: Module 1: The C.O.D.E Breaker: The Business FundamentalsThis module will encourage you to deep dive into your why and break the business C.O.D.E. You’ll be shown the importance of knowing why you started the business, how you can build a business while remaining authentic, and what needs to be done to ensure you create and support a solid foundation moving forward. During this module, you’ll discover how to successfully build a business in the construction industry, from the fundamentals and foundations to the growth. Lastly, we’ll review your vision, values, and purpose, show why these are critical areas, and allow you to establish a real business for you and your customers. Module 2: Your M.E.N.T.A.L Agility: The Entrepreneurial Mindset With this module, we’ll focus on self-leadership and how you should constantly be developing the ‘inner game’ or minder and the ‘outer game’ or action. The inner game consists of intention, self-awareness, self-confidence, and self-efficacy. These must be used to achieve personal mastery, while the outer game consists of influence and impact. M.E.N.T.A.L. agility is your key to all success and failure, meaning that without leading yourself, you’ll never find business success. For us, your M.E.N.T.A.L. agility is made of five key components that enable you to transition from owning a business to thinking and planning like an entrepreneurial business owner. Module 3: The T.I.M.E Multiple: Working ON or Working IN The point of this module is to help you understand that you can’t manage your time; you can only manage your use of time or your self-management skills. It’s vital to have strong self-management skills to be more successful at work. We’ll explore ways to help maximise your time and identify your High Payoff Activities. The T.I.M.E. multiplier is about accepting that you cannot do everything yourself. Instead, it would be best if you focused on your high-payoff activities. Our goal is to teach you to say it’s okay to say no. We’ll show you the importance of recognising the significance of all your decisions. Along with that, we focus on unique planning and defining processes to bring the future into the present. Module 4: The Business P.R.O.B.E: The Numbers Game Understanding your finances is essential as it allows you to make informed decisions that have the potential to make significant impacts on your business, growth, and even your bottom line. We want you never to leave money on the table again. When you know the difference between markup and margin, fixed and variable costs can make the difference between owning a business and the business owning you. Understanding your business numbers will increase your revenue and profitability and even grow your business. Module 5: High-Performance T.E.A.M.S: The Well-Oiled High-performing teams are more than a group that works together. A high-performing team has clear priorities and purposes and shares an understanding of how each team member or subcontractor prefers to approach work. The foundation of a high-performing team or business starts with trust. The development starts with creating an environment where leaders and team members can openly disclose which strengths they feel they bring to a team and what support they need to be their best selves. Truth is that all people’s problems directly reflect the business owner’s leadership and management. When a team doesn’t do things your way, they probably have no idea what your way is. Module 6: G.O.A.L.S: Setting & Defining the Accountability System Everyone works best with clearly defined goals, from completing a refurb on a budget or growing your construction business to over 10M annual profit. Remember the old saying, through a goal with a plan, is just a wish! We’ll teach you our tried and tested process for setting and achieving your objectives by focusing on what matters most. Reviewing your daily, weekly, and monthly goals, we can help you make high performance a habit. Best of all, you’ll create a detailed 12-month business development plan to get your personal and professional goals moving in the right direction. Meet the Construction Business Training Presenters Derrick Matheson: Training and Development Director and Trainer of Business Growth Academy A seasoned business owner, Derrick understands the challenges UK construction and property development professionals face. We have crafted a targeted program that simplifies growth, empowering entrepreneurs with easy-to-implement strategies.  Derrick’s mission is simple: to empower and equip ambitious entrepreneurs and professionals with the tools and knowledge necessary to thrive in today’s competitive market. The Business Growth Academy is a testament to his dedication, offering an innovative, step-by-step business-building process that demystifies the complexities of growth and unlocks the full potential of your enterprise. Stuart Mason: BGA’s Bold Training Manager, Lead Trainer, and Author of “How To Wreck Your Business Stuart, the fearless BGA Training Manager and Lead Trainer has turned his business failures into powerful lessons for others. As the author of “How To Wreck Your Business,” Stuart shares his hard-earned wisdom to help business owners avert the same pitfalls that led to the demise of his own company on its 20th anniversary. Stuart’s approach is refreshingly direct and unapologetically abrupt, cutting through the noise to deliver real-world insights that make a difference. Don’t expect a dry lecture on business theory from a dusty textbook; instead, Stuart offers a ‘streetwise’ perspective that is both practical and actionable, pushing you to uncover the answers that will make your business shine in a competitive market.

Business Growth Academy
Delivered in Motherwell or UK Wide or OnlineFlexible Dates
Price on Enquiry

Makeup Artist Training

By NextGen Learning

Course Overview The Makeup Artist Training course offers a comprehensive introduction to makeup artistry, covering essential skills from sanitation and hygiene to advanced makeup techniques. Learners will explore colour theory, skin preparation, foundation matching, and eye makeup application, building a strong foundation for makeup artistry. This course is designed to provide students with the necessary knowledge and techniques to create a variety of looks, from natural everyday styles to glamorous evening makeup. By the end of the course, learners will be equipped with the skills to cater to different skin tones and facial features, enabling them to enter the makeup industry with confidence and expertise. Course Description This course delves deeper into the art of makeup, starting with the basics of sanitation, hygiene, and brush application. It guides learners through essential skills such as colour theory, foundation matching, and the application of concealer, highlighter, and contour. Participants will gain insights into creating diverse looks, including everyday eye makeup, smoky eyes, and makeup tailored for different skin tones and ethnicities. With a focus on client consultations and business management, this course also offers valuable insights into running a makeup artistry business. Whether aiming for a career as a professional makeup artist or refining personal makeup skills, learners will leave this course with a strong portfolio and confidence in their abilities. Course Modules Module 01: Introduction Module 02: Sanitation & Hygiene Module 03: Brushes Introduction & Application Module 04: Make Up Appointment & Preparations Module 05: Colour Theory & Colour Correcting Module 06: Skin Prep & Primers Module 07: Foundation Matching Module 08: Foundation: Different Coverages, Textures & Finishes Module 09: Foundation Application Module 10: Concealer Application Module 11: Highlight & Contour Module 12: Blush Application Module 13: Eye Make Up: Everyday Eye Makeup Look Module 14: Eyeliner Application Module 15: Mascara Application Module 16: False Lashes Module 17: Eyebrow Application Module 18: Lip Product Application Module 19: Clients Consultation & How to Manage Your Business Module 20: Apply Your Skills & Level Up: Welcome to the Master Make Up Class Section Module 21: Day to Evening Make Up Look on Dark Complexions Module 22: Glamorous Make Up Look on Asian Model Module 23: Golden Brown Half Cut Crease Eye Make Up Look on a Fair Model Module 24: Makeup on South Asian Model Module 25: Day to Evening Make Up on South European Model with Tanned Skin Module 26: Day to Evening Make Up for Wearer of Glasses Module 27: Smokey Eyeliner with Bordeaux & Rose Gold Eyeshadow Shades Module 28: NEW UPDATE: Classic Smokey Eye Makeup Look Module 29: NEW UPDATE: Roségold Eye Makeup Look (See full curriculum) Who is this course for? Individuals seeking to become professional makeup artists. Professionals aiming to expand their makeup skills. Beginners with an interest in makeup artistry. Individuals wishing to start their own makeup business. Makeup enthusiasts wanting to learn new techniques and trends. Career Path Professional Makeup Artist Bridal Makeup Artist Freelance Makeup Artist Makeup Artist for Fashion Shows Makeup Artist for Film & TV Beauty Consultant Makeup Instructor Product Specialist for Makeup Brands

Makeup Artist Training
Delivered OnlineFlexible Dates
£9.99

Master the Formulas For Entrepreneurial Success

By NextGen Learning

Master the Formulas For Entrepreneurial Success Course Overview This course offers a comprehensive guide to mastering the essential strategies for entrepreneurial and business success. Learners will explore fifteen proven approaches that cover financial understanding, leadership development, competitive advantage creation, and effective execution. The course emphasises the importance of value-based pricing, recurring revenue streams, and strategic partnerships, while also addressing company culture, talent retention, and marketing excellence. By engaging with this course, learners will gain clarity on how to synchronise key business initiatives to drive sustainable growth. It is designed to empower aspiring entrepreneurs and established professionals alike with actionable insights that foster confident decision-making and strategic business growth. Upon completion, learners will be equipped to navigate complex business environments and implement effective strategies that align with their goals. Course Description This detailed course delves into the core strategies that underpin entrepreneurial success, covering a wide array of business fundamentals and leadership principles. Participants will engage with topics such as financial literacy, problem-solving, competitive positioning, and the development of a unique value proposition. The curriculum highlights critical aspects including building recurring revenue, value-based pricing, marketing and sales leadership, and strategic alliances. It further addresses the importance of talent attraction and retention, organisational culture, and managing priority initiatives effectively. The learning experience is designed to enhance strategic thinking and business acumen, preparing learners to lead with confidence and vision. By the end of the course, participants will have gained a robust framework to build, scale, and sustain a successful business enterprise in a competitive marketplace. Master the Formulas For Entrepreneurial Success Curriculum Module 01: Introduction – 15 Strategies for Entrepreneurial & Business Success Module 02: Strategy #1 – Know Your Numbers Module 03: Strategy #2 – Know the Problem You Are Trying to Solve Module 04: Strategy #3 – Become a Leader in Your Industry Module 05: Strategy #4 – Have a Clear and Distinct Unique Competitive Advantage Module 06: Strategy #5 – Execution is Everything Module 07: Strategy #6 – Always Be Investing and Building Assets Module 08: Strategy #7 – Build Reoccurring Revenue Module 09: Strategy #8 – Price Based on Value Delivered Module 10: Strategy #9 – Build a Cohesive Messaging Strategy Module 11: Strategy #10 – Be a Sales and Marketing Driven Company Module 12: Strategy #11 – Leverage Partners to Build Your Business Module 13: Strategy #12 – Become a Thought Leader In Your Industry Module 14: Strategy #13 – Attract and Retain Your Top Talent Module 15: Strategy #14 – Build an Incredible Culture Module 16: Strategy #15 – Manage your Top 5 Key Initiatives Module 17: Bonus Strategy #1 – Create a Compelling Event Module 18: Bonus Strategy #2 – Stairstep Your Investment Module 19: Bonus Strategy #3 – Make All Strategies Sync Up (See full curriculum) Who Is This Course For? Individuals seeking to launch or grow their own business ventures. Professionals aiming to develop strategic leadership and business management skills. Beginners with an interest in entrepreneurship and business strategy. Business owners wanting to refine their competitive advantage and growth tactics. Career Path Entrepreneur / Business Owner Business Development Manager Strategic Planner or Consultant Marketing and Sales Manager Leadership and Team Development Specialist

Master the Formulas For Entrepreneurial Success
Delivered OnlineFlexible Dates
£7.99

International Presentation Skills

4.9(9)

By Sterling Training

Take your organisation’s presentations to the next level by truly engaging second language English speakers with our specific techniques. Help them communicate key messages with confidence and clarity to the whole audience. With lots of opportunities for practice in a very safe space, participants will build their skills in the guiding hands of our experts. This bespoke course will include: Presenter self-awareness Essential cultural etiquette Powerful PowerPoint strategies for second-language speakers Linguistic mindfulness A new understanding of ‘less is more’

International Presentation Skills
Delivered in Southampton or UK Wide or OnlineFlexible Dates
Price on Enquiry

Lean Organisation Management Techniques Level 2 Certificate Course

By Qdos Training Limited

Qualification Number 603/5253/X Minimum entry age 19 Guided Learning Hours 90 What does this qualification cover? This qualification will enable learners to understand and implement lean organisation techniques, business improvement tools and techniques and to work effectively in a business team. What are the entry requirements? There are no specific recommended prior learning requirements for this qualification. How is this qualification structured? The qualification is made up of three mandatory units: • Unit 1 Working in teams • Unit 2 Business improvement tools and techniques • Unit 3 Lean organisation techniques How is it assessed? This qualification is assessed via an internally assessed and externally verified portfolio of evidence. Funding for our qualifications This qualification is available fully funded under the Adult Education Budget funding stream and is free to the candidate.

Lean Organisation Management Techniques Level 2 Certificate Course
Delivered OnlineFlexible Dates
FREE

Introduction to Management

By Underscore Group

Learn the key skills to become a Manager in an organisation. How can you get the best from your new team. Course overview Duration: 2 days (13 hours)  This workshop is suitable for those who have recently started their first direct line management role. This is a practical workshop and focusses on understanding the role of a people manager in managing workloads amongst the team, the individuals within their team and getting the best out of the team. Objectives  State the key roles and responsibilities of a people manager Use your time effectively to plan and prioritise your own and the work of others for expedient results Set objectives that engage those reporting to you Delegate tasks effectively that motivate the individuals you delegate to Appreciate how to deal with both good and under-performance Adopt the most appropriate leadership style Manage the team through its natural development and through times of change Add value to meetings you attend and chair Content Roles and Responsibilities Understanding your roles and responsibilities for people management Management vs Leadership Action Centred Leadership Managing Workloads How to prioritise the management of tasks, the individuals and the team Objective setting – how to set objectives and how to engage individuals in their objectives Practical application on prioritisation and objective setting Managing Individuals Delegating tasks and work effectively Understanding motivation and how best to motivate individuals Managing performance – the Skill/Will matrix How to manage good performers Dealing with under-performance Goleman’s 6 Leadership styles Choosing the appropriate leadership style for the right person and situation Managing the Team Understanding team roles and dynamics How to manage the team as it develops Team learning and development Managing teams through times of change Tips and techniques for focused meetings

Introduction to Management
Delivered in Horsham or OnlineFlexible Dates
Price on Enquiry

AS24 IBM System Operator Workshop for IBM i

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for This course is intended for the person who has responsibility for daily system operations. Overview Send, display, and respond to messages Use the online help and reference materials Monitor and control job queues, active jobs, and output queues Create and change user profiles Use authorization lists and group profiles Start and stop Power Systems with IBM i Manage system devices, user display stations, and printers Save and restore objects and libraries Monitor job and history logs Diagnose a system problem Order, receive, and install PTFs This course enables a new system operator to develop basic to intermediate level skills needed for day-to-day operations of the Power System with IBM i Power Systems and IBM i concepts and overview . Reference material and support . Overview of 5250 emulation and help . Overview of System i Navigator . Overview of IBM Navigator for i . Messaging concepts . Messaging with 5250 emulation . Messaging with System i Navigator . Messaging with IBM Navigator for i . CL command concepts . CL commands with 5250 emulation . Concepts: Object, library, and the IFS . Object management with 5250 emulation . Object management with System i Navigator . Object management with IBM Navigator for i . Introduction to work management . Work management with 5250 emulation . Job control with 5250 emulation . Job control with System i Navigator . Job control with IBM Navigator for i . Print concepts . Print control with 5250 emulation . Print control with System i Navigator . Print control with IBM Navigator for i . Starting and stopping the system . System security concepts . System security with 5250 emulation . System security with System i Navigator . System security with IBM Navigator for i . System configuration overview . Configuration with 5250 emulation . Configuration with System i Navigator . Configuration with IBM Navigator for i . Save concepts . Save with 5250 emulation . Save with System i Navigator . Save with IBM Navigator for i . Restore concepts and overview . Problem determination with 5250 emulation . Problem determination with System i Navigator . Overview of the PTF process . PTFs with 5250 Emulation . Class summary . Additional course details: Nexus Humans AS24 IBM System Operator Workshop for IBM i training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AS24 IBM System Operator Workshop for IBM i course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

AS24 IBM System Operator Workshop for IBM i
Delivered OnlineFlexible Dates
Price on Enquiry

U5TR572 - IBM Maximo Asset Management Fundamentals v7.6.x

By Nexus Human

Duration 4 Days 24 CPD hours This course is intended for The audience includes System administrators, IT administrators, Maintenance personnel, Procurement personnel, Inventory personnel, Asset managers and work managers. The audience also includes consultants that are looking to gain an understanding of Maximo Asset Management 7.6.x. Overview After completing this course, you should be able to perform the following tasks: Describe the Asset Management Lifecycle in Maximo Query and Retrieve Data Describe options available for various applications Describe and use the different Maximo applications and functions as they relate to business processes Enter core data elements and data structures This course helps clients to make informed business decisions with the design and planning of their implementation. Consultants gain a foundation on which to build their product knowledge and skill set. The foundation also helps in working with clients to obtain optimal value from the product. It provides the fundamental concepts and setup considerations of the various business areas that Maximo supports and, as a bonus section, the new Work Center functionality. This course consists of lectures, demonstrations, and labs that cover applications, processes and interrelationships within Maximo. IBM Maximo Asset Management Overview This unit provides a high-level overview of IBM Maximo Asset Management framework architecture and its key element and components. You learn about strategic asset management with IBM Maximo Asset Management to manage assets through their life cycle. You also discuss implementation considerations and system configuration as they pertain to integrations, reporting, and business processes. Item Planning and Setup This unit focuses on the planning and setup of inventory item and asset configurations. You use the applications to set up inventory items and asset configurations in Maximo. Assets This unit focuses on the creation of assets and how they are used in Maximo Asset Management. You will learn the applications that can create assets, associate assets to people and locations and learn how to move assets between locations. Work Management This unit focuses on learning to use Maximo for work management with the generation and processing of work orders to completion. This unit will include the new Work Centers that came available in Maximo 7.6.0.5. Work Centers are made available for Business Analyst, Supervisors and Workers complete the work order tasks. We will also look at the new Inspection Form tool. Purchasing This unit focuses on learning to use Maximo for procurement, starting with generating purchase requests, then processing them, and completing them. Developer and System Administration Each lesson in this unit focuses on different aspects of entering records into the database. This unit is also an overview of the different applications and setup options that are available with IBM Maximo Asset Management. The focus is on using applications that are primarily used for building (setting up) the database. Additional course details: Nexus Humans U5TR572 - IBM Maximo Asset Management Fundamentals v7.6.x training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the U5TR572 - IBM Maximo Asset Management Fundamentals v7.6.x course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

U5TR572 - IBM Maximo Asset Management Fundamentals v7.6.x
Delivered OnlineFlexible Dates
Price on Enquiry

Implementation and Management of Service Level Agreements

5.0(6)

By Supply Chain Academy

Service Level Agreements (SLAs) are extensively utilised to define the scope of work and key responsibilities between a customer and a service provider. It is fundamental that all relevant personnel are familiar with the defining characteristics of SLAs and how the design and implementation of these contracts can impact operational efficiency and brand reputation. PARTICIPANTS WILL LEARN HOW TO: Understand why SLAs are so important for good business management Apply a process to develop effective SLAs that define service level expectations and drive desired behaviours Identify methods by which the SLA can be measured and performance monitored Have an understanding of KPI’s and the relevance of critical success factors COURSE TOPICS INCLUDE: Procurement cycle, process structure and tendering Best practice contract management and the 3 C’s Supplier performance measurement and KPIs SLA use, benefits and application The SLA development process The monitoring and control of SLAs

Implementation and Management of Service Level Agreements
Delivered in Upminster or UK Wide or OnlineFlexible Dates
Price on Enquiry