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Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Scrum Master Exam Prep: Virtual In-House Training This workshop prepares you for the Scrum.org Professional Scrum Master (PSM)™ I certification. A voucher for the exam and the access information you will need to take the exam will be provided to you via email after you have completed the course. NOTE: If you have participated in any of IIL's other Scrum workshops, you can bypass this program and focus on reading/studying the Scrum Guide and taking practice exams from Scrum.org. A Scrum Master helps project teams properly use the Scrum framework, increasing the likelihood of the project's overall success. Scrum Masters understand Scrum values, practices, and applications and provide a level of knowledge and expertise above and beyond that of typical project managers. Scrum Masters act as 'servant leaders', helping the rest of the Scrum Team work together and learn the Scrum framework. Scrum Masters also protect the team from both internal and external distractions. The Professional Scrum Master™ I (PSM I) certificate is a Scrum.org credential that enables successful candidates to demonstrate a fundamental level of Scrum mastery. PSM I credential holders will grasp Scrum as described inThe Scrum Guide™1 and recognize how those concepts can be applied. They will also share a consistent terminology and approach to Scrum with other certified professionals. What you will Learn You'll learn how to: Successfully prepare for the Scrum.org PSM I exam Comprehend the Agile Manifesto and mindset Explain the fundamental principles of Scrum, including events, artifacts, and roles Guide the Scrum team in their responsibilities Define Ready and Done Write requirements in the form of user stories Estimate using planning poker and prioritize using MoSCoW Facilitate the team through the 5 Sprint events Fulfill the role of Scrum Master in a Scrum project Create Information Radiators to enable transparency Define the structure of the retrospective Getting Started Introductions Workshop orientation Exam prep preview Foundation Concepts Agile History, Values, and Mindset Introduction to Scrum Scrum events Scrum artifacts Scrum Roles and Responsibilities Product Owner responsibilities Scrum Master responsibilities The Team responsibilities Cross-functional teams Building effective teams The Product Backlog and User Stories The Product Backlog User Stories Definition of Done Backlog grooming Estimating User Stories Story points, planning poker Prioritizing User Stories The Sprint Team capacity and velocity The Sprint Planning Meeting The Sprint Backlog The Sprint Learning to self-manage, self-organize, self-improve Sprint Review and Retrospective Project Progress and Completion The Daily Scrum The Task Board and The Burndown Chart Information Radiators Closing a Scrum Project Summary and Next Steps Review of course goals, objectives, and content Exam prep next steps

Why Choose Garden Design Courses with Vectorworks Training Program? Designed to enhance your skills in crafting stunning garden designs. Led by certified tutors. From 2D layouts to 3D landscapes and detailed plans and visualizations. Check our Website Details: 1-on-1 training. Customize your schedule, available Mon to Sat 9 am and 7 am Call 02077202581 to book your session over the phone.   Duration: 16 hours. "You can divide this over multiple days to suit your schedule." Approach: 1-on-1 in-person or live online. Course Duration: 16 hours Course Description: This advanced Vectorworks course is tailored for individuals who already possess basic knowledge of the software and wish to enhance their skills to become proficient users. Participants will learn more advanced 2D and 3D techniques, including advanced 3D modeling, rendering, visualization, and customizing Vectorworks to suit their specific needs and workflows. The course will cover topics such as creating custom tools, working with planting plans, and integrating with AutoCAD. Course Outline: Module 1: Vectorworks Interface and Basic Concepts - Understanding the Vectorworks interface and palettes - Opening, saving, and managing files - Creating and editing objects and shapes - Utilizing Undo/Redo and Snaps for precision - Applying graphic attributes and working with dimensions Module 2: Modeling and Drawing Techniques - Exploring advanced tools and commands in detail - Integrating with AutoCAD and data exchange - Creating, modifying, and editing text - Utilizing callout text tool for annotations - Organizing information using design layers and classes Module 3: Working with Buildings and Models - Utilizing design layers and sheet layers for architectural projects - Assigning objects to layers and classes - Working with viewports and sheet layers for presentation - Drawing buildings, including walls and roofs - Setting up and rendering perspective views Module 4: Creating Site and Landscape Plans - Importing land surveys or architects' files - Drawing site surveys and working with hard landscape elements - Adding and customizing plantings using the plant tool - Editing plant definitions and creating custom plant symbols - Generating plant schedules and reports Module 5: Vectorworks Architect Features - Setting up files and scaling the drawing - Customizing text styles and dimension standards - Working with scanned images and creating site models - Designing floors, doors, and windows using standard Vectorworks elements - Creating and managing title blocks, labels, notes, and keynotes Module 6: Working Drawings and Final Project - Developing the final project with 2D and 3D elements - Applying site modifiers and stairs to the design - Generating printing layouts for presentations - Creating working drawings with detailed plans and elevations Download Vectorworks Trial https://www.vectorworks.net/trial Learning Outcomes: Master Vectorworks Tools: Proficiency in Vectorworks software, specializing in garden design features. Comprehensive Garden Design Skills: Expertise in 2D/3D modeling, plant selection, hardscapes, and irrigation systems. Professional Documentation: Create precise construction documents and visually compelling presentations. Collaboration and Project Management: Understand collaborative workflows, project management, and client communication. Job Opportunities: Landscape Designer/Architect: Design aesthetically pleasing and functional gardens for residential and commercial spaces. Garden Consultant/Horticulturist: Provide expert advice on plant selection, garden health, and sustainable practices. Entrepreneur/Educator: Start your own garden design business or teach garden design principles and techniques. Elevate your career with the Vectorworks Garden Design Course! Vectorworks Garden Design Mastery Course Course Enrollment Details: Unlock a personalized learning journey with our flexible 1-on-1 training sessions. Customize your schedule by reserving a time slot at your convenience, available Monday to Saturday between 9 a.m. and 7 p.m. Call 02077202581 to book your session over the phone. Training Duration: 16 hours. "You can divide these 16 hours over multiple days to suit your schedule." Training Approach: Experience tailored 1-on-1 sessions, either in-person or live online, providing individualized attention, customized content, flexible pacing, and comprehensive support. Live online 1-on-1 sessions via Zoom are also available. Course Overview: The Vectorworks Garden Design Mastery Course is meticulously crafted to empower participants with the expertise needed to craft exquisite garden designs using Vectorworks software. Guided by certified tutors and industry professionals, this program delivers a profound understanding of Vectorworks tools specifically tailored for garden design, enabling you to transform your landscaping ideas into breathtaking realities. Throughout the course, delve into the specialized features and functionalities of Vectorworks tailored for garden design. From 2D layouts to intricate 3D landscapes, master the art of utilizing Vectorworks to create detailed plans, visualize designs, and produce impeccable documentation for your garden projects. Tailored Training Excellence: Personalized One-to-One Guidance: Experience individualized coaching with undivided attention and customized instruction. Flexible Scheduling: Choose your preferred training slots, tailored to your schedule, even on weekends and late evenings. Post-Course Support and Comprehensive Materials: Access free online support post-training and receive detailed PDF notes and handouts for effective learning. Recognition of Achievement: Earn a Certificate of Attendance upon course completion, validating your expertise. Affordable Learning Solutions: Enjoy budget-friendly training rates without compromising on the quality of education. Tech Assistance and Referral Benefits: Receive software setup support and unlock referral discounts by recommending friends. Group Learning Perks and Tailored Courses: Avail special discounts for group sessions and experience customized training designed just for you. Elevate your skills affordably with our flexible schedules and personalized support.

Official BRCGS Gluten-Free Issue 4 for Auditors course. Delivered online (Zoom) by a live BRCGS Approved Training Partner. Exam and Certificate fee included in the price.

Project Leadership Skills: In-House Training To be effective within an organization, project managers need to have a wide variety of skills and abilities. Included among these are: creating and executing on a vision; motivating others; influencing without authority; networking; communicating up, down and laterally; negotiating; managing stakeholders; and managing conflict. This highly interactive workshop focuses on building the soft skills that are critical to leading a team and creating sustainable business change. Participants will gain insight into the social science as well as the brain science behind motivating and empowering others. They will learn and experiment with a variety of influencing strategies and tactics. Working in pairs as well as small groups, they will collaborate with others to brainstorm, share experiences, and apply concepts to everyday challenges. Participants will also discover their personal communication preferences, strengths, and blind spots and will gain insight into how best to communicate with others they find 'difficult.' They will gain insight into managing the people side of change, learning strategies for dealing with each step in the process. Hands-on negotiation and conflict management activities enhance the theoretical learning, grounding it in real life and making it actionable. Interweaving role play with experiential learning and group activities, this course will help participants refine a skill set that is invaluable to their organization, and one that transfers easily across their professional and personal lives. What You Will Learn At the end of this course, you will be able to: Explain the importance of vision in driving motivation and engagement Apply science-based research to better motivate those around you Strategically leverage both personal and positional power to achieve positive project results Determine influencing and networking strategies needed for personal growth Identify ways to problem solve communication challenges when others have different personality styles Connect stakeholder expectations to project success criteria Assess key stakeholders across various dimensions of complexity Apply the four rules of principled negotiation to a real-life conflict situation Recognize key aspects of a physiological response to conflict Utilize selected tools and techniques to 'defuse' an emotional situation Leverage various strategies and tactics to successfully deal with ambiguity at work Getting Started / Foundation Concepts Introductions Course structure, goals, and objectives Beginning a personal action plan Managing Vision and Purpose / Motivating Others Communicating and aligning around vision Tying the present to the future The importance of purpose The art and science of motivation Networking and Influencing Positive politics and project success Types of power within organizations Power and influence Networking best practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder Management and Negotiation Identifying stakeholders Analyzing stakeholders Negotiation basics Principled negotiation Conflict Management Dynamics of conflict The anatomy of conflict Conflict management approaches and tools Dealing with ambiguity Summary and Next Steps Key concepts review Creating your personal action plan

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Duration 1 Days 6 CPD hours This course is intended for The audience for this course is looking to familiarize themselves with the fundamentals of security, compliance, and identity (SCI) across cloud-based and related Microsoft services. The content for this course aligns to the SC-900 exam objective domain. Candidates should be familiar with Microsoft Azure and Microsoft 365 and understand how Microsoft security, compliance, and identity solutions can span across these solution areas to provide a holistic and end-to-end solution. Before attending this course, students must have: General understanding of networking and cloud computing concepts. General IT knowledge or any general experience working in an IT environment. General understanding of Microsoft Azure and Microsoft 365. This course provides foundational level knowledge on security, compliance, and identity concepts and related cloud-based Microsoft solutions. Prerequisites General understanding of networking and cloud computing concepts. General IT knowledge or any general experience working in an IT environment. General understanding of Microsoft Azure and Microsoft 365. 1 - Describe security and compliance concepts Describe the shared responsibility model Describe defense in depth Describe the Zero Trust model Describe governance, risk, and compliance (GRC) concepts 2 - Describe identity concepts Define authentication and authorization Define identity as the primary security perimeter Describe the role of the identity provider Describe the concept of directory services and Active Directory Describe the concept of federation 3 - Describe the function and identity types of Microsoft Entra ID Describe Microsoft Entra ID Describe types of identities Describe hybrid identity Describe external identities 4 - Describe the authentication capabilities of Microsoft Entra ID Describe authentication methods Describe multifactor authentication Describe self-service password reset Describe password protection and management capabilities 5 - Describe access management capabilities of Microsoft Entra ID Describe Conditional Access Describe Microsoft Entra roles and role-based access control (RBAC) 6 - Describe the identity protection and governance capabilities of Azure AD Describe Microsoft Entra ID Governance Describe access reviews Describe entitlement management Describe the capabilities of Privileged identity Management Describe Microsoft Entra ID Protection Describe Microsoft Entra Permissions Management Describe Microsoft Entra Verified ID 7 - Describe core infrastructure security services in Azure Describe Azure DDoS protection Describe Azure Firewall Describe Web Application Firewall Describe network segmentation in Azure Describe Azure Network Security Groups Describe Azure Bastion Describe Azure Key Vault 8 - Describe the security management capabilities in Azure Describe Microsoft Defender for Cloud Describe how security policies and initiatives improve cloud security posture Describe Cloud security posture management Describe the enhanced security of Microsoft Defender for Cloud Describe DevOps security management 9 - Describe security capabilities of Microsoft Sentinel Describe threat detection and mitigation capabilities in Microsoft Sentinel Describe Microsoft Security Copilot 10 - Describe threat protection with Microsoft Defender XDR Describe Microsoft Defender XDR services Describe Microsoft Defender for Office 365 Describe Microsoft Defender for Endpoint Describe Microsoft Defender for Cloud Apps Describe Microsoft Defender for Identity Describe Microsoft Defender Vulnerability Management Describe Microsoft Defender Threat Intelligence Describe the Microsoft Defender portal 11 - Describe Microsoft?s Service Trust portal and privacy capabilities Describe the offerings of the Service Trust portal Describe Microsoft's privacy principles Describe Microsoft Priva 12 - Describe the compliance management capabilities in Microsoft Purview Describe the Microsoft Purview compliance portal Describe Compliance Manager Describe use and benefits of compliance score 13 - Describe information protection, data lifecycle management, and data governance capabilities in Microsoft Purview Know your data, protect your data, and govern your data Describe the data classification capabilities of the compliance portal Describe sensitivity labels and policies Describe data loss prevention Describe retention policies and retention labels Describe records management Describe the Microsoft Purview unified data governance solution 14 - Describe the insider risk capabilities in Microsoft Purview Describe insider risk management Describe communication compliance 15 - Describe the eDiscovery and Audit capabilities in Microsoft Purview Describe the eDiscovery solutions in Microsoft Purview Describe the audit solutions in Microsoft Purview

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. For more queries, reach out to us: info@mangates.com