300 Courses in Cardiff delivered Live Online

Dive into the world of hydrogen integration with renewable power through EnergyEdge's course. Enroll in our virtual instructor-led training today!

Learn the ‘Essentials’ of gift wrapping in just 90 minutes (with your friends!) What’s included (and how it will help): Step by step tuition covering all the Essential Techniques of gift wrapping so you never need to grab a gift/bottle bag again Practical guidance on tying different styles of Ribbon Bow so you can confidently use them on any gift (and when it’s best to use each one) Learn Pro tips so you feel less overwhelmed & can gift wrap quickly at busy times With many years experience teaching classes, both one to one and in groups, you will complete the class feeling confident that your gift wrapping will never be an embarrassment to you again. 90 Minute Group Class No Replay £97 How to measure exactly how much gift wrapping paper you need so you always know how much to cut (and why this is important) Wrap a box using the paper & only 3 pieces of tape so you can do this quickly & easily Learn to tie 2 differnt styles of bow (and when to use them) How to pleat gift wrapping paper so you can add extra detail to a gift How to wrap a bottle so you never need to grab a bottle bag again 90 Minute Group Class Includes replay ££117 How to measure exactly how much gift wrapping paper you need so you always know how much to cut (and why this is important) Wrap a box using the paper & only 3 pieces of tape so you can do this quickly & easily Learn to tie 2 differnt styles of bow (and when to use them) How to pleat gift wrapping paper so you can add extra detail to a gift How to wrap a bottle so you never need to grab a bottle bag again Plus a replay of the class FREQUENTLY ASKED QUESTIONS 1. What's included in a 90 minute virtual class? Step by step tuition covering all the Essential Techniques of gift wrapping so you never need to grab a gift/bottle bag again Practical guidance on tying different styles of Ribbon Bow so you can confidently use them on any gift (and when it’s best to use each one) Learn Pro tips so you feel less overwhelmed & can gift wrap quickly at busy times 2. How much is a 90 minute virtual gift wrapping class?There are 2 options to choose from starting from £97 per person3. How long does a virtual gift wrapping class last?A group virtual gift wrapping class lasts 90 minutes but I recommend allowing 2 hours in case there are any tech issue (unlikely but better to be prepared).4. Are materials provided?No, materials are not provided. I will send you a list of what you need at least 2 weeks ahead of the class (or once your booking is confirmed if less than 2 weeks until the class)5. What is the difference between an in person & a virtual workshop?At a 90 minute virtual class you will get tuition on essential gift wrapping techniques, practical guidance on tying different styles of bow & learn pro tips. An in-person class ususally last a full day, includes lunch/refreshments and all materials which are not included with any virtual classes. 6. What if I can't attend the class - do I get a refund?If you can bo longer attend the date of the class you have chosen, you may move your booking to another date, once, at no extra charge. I do limit the number of people at a group virtual class so if your chosen date to move to is full, you may need to wait until another class becomes available. If no class is available then you will be eligible for a refund. 7. Who is a virtual class suitable for?The classes are suitable for any skill level from beginner to anyone that has already tried the basics and wants to learn more. A group class is ideal if want to attend with a group of friends but you struggle to attend an in person class that fits in with your schedule/commitments. 8. Who is a virtual class not suitable for? There are no exclusions to suitability 9. What results can I expect if I attend a virtual class?That all depends on you and if you’re prepared to go away and practice/use the skills you have learned in the class. 10. Is there a replay? You do have the option to buy a class that includes a recording. If you decide after the class that you’d like to purchase a recording, email me louise@louiselewis.co.uk

Elevate your expertise in clean hydrogen derivatives - ammonia, methanol, and synthetic hydrocarbon with EnergyEdge's course. Enroll now for virtual instructor-led training!

Duration 4 Days 24 CPD hours This course is intended for This class is designed for enterprise architects, solution architects, and business analysts working to earn their Salesforce System Architect credential, for consultants or technical experts working to earn their individual Architect Designer credential, and for Salesforce Developers and Administrators looking to expand their overall capabilities with the Salesforce Platform. Overview Recommend appropriate integration patterns (Remote Process Invocation - Request and Reply, Remote Process Invocation - Fire and Forget, Batch Data Synchronization, Remote Call-In, and UI Update Based on Data Changes) to address integration requirements. Recommend appropriate integration capabilities (SOAP, REST, bulk, streaming, canvas, Workflow outbound, Apex, and Salesforce Connect) to address integration requirements. Recommend the appropriate SSO Flow or OAuth flow to address identity and access management requirements. Dive into the two cornerstone domains of being a System Architect: Integration Architecture, and Identity and Access Management. In this 4-day workshop, our Architect experts will present you with a case study scenario that will be broken down and digested through iterative exploration. Learn how to design and build secure, scalable, and high-performing integration and identity solutions through a combination of lecture, demos, hands-on exercises, and workshop presentations and discussions. Integration Capabilities Create, Retrieve, Update, or Delete Records with SOAP API Integrate with Salesforce Using REST API Insert, Update, Upsert, or Delete Large Volumes of Data with BULK API Push Relevant Data to Users in Real Time with Streaming API Send Information to a Designated Endpoint with Outbound Message Integrate Your Apex with an External Service Using Callouts Integrate Data from an External Data Source Using Salesforce Connect Synchronize Data with Heroku Connect Connect Business Processes in Salesforce with Platform Events Publish Change Events with Change Data Capture Integration Patterns Invoke Remote Call-In Patterns Invoke Request and Reply Patterns Invoke Fire and Forget Patterns Synchronize Batch Data Update UI Based on Data Changes Visualize Data Identity Management Review SSO Fundamentals Review Identity Management Review Identity Management Concepts Understand Salesforce as an Identity Provider Accept Third-Party Identity in Salesforce Understand Social Sign-On and Open ID Connect Enable Users to Authenticate with SSO Flows Initiate Flows with IDP Initiate Flows with SP Troubleshoot Identity Issues Authentication Grant Client Application Access with OAuth Flow Generate Access Tokens with Username Password Flow Initiate Web Server Flow Grant Application Access with User Agent Flow Connect to Salesforce Using JWT Flow

Duration 1 Days 6 CPD hours This course is intended for This course is intended for persons in a variety of job roles such as publishing specialists, layout specialists, graphic designers, or any other knowledge workers who need to use Microsoft Office Publisher to create, lay out, edit, and share publications. Overview In this course, you will create, format, edit, and share publications. You will: Perform basic tasks in the Microsoft Publisher interface. Add content to a publication. Format text and paragraphs in a publication. Manage text in a publication. Work with graphics in a publication. Prepare a publication for printing and sharing. Microsoft© Publisher for Office 365? is a desktop publishing softwareapplication capable of producing greeting cards, certificates, newsletters, and otherprinted publications. Publisher includes a large collection of templates that provideagreat way to start a new publication. Publisher offers a large selection of 'buildingblocks' that can be dragged into your documents, helping you to create page elementssuch as calendars, newsletter sidebars, and borders. Publisher integrates online sharingand mail merge features, which are handy when you need to send publications to a listofcustomers, and it's possible to export publications as HTML web pages or PDF documents.With a user-friendly interface, Publisher makes it easy to create and editpublications. This course presents information and skills that are appropriate for users of theOffice2019/2021 or Office 365 desktop applications. However, the instructional environmentforthe delivery of this course utilizes Office 365. Getting Started with Microsoft Publisher Topic A: Navigate the Interface Topic B: Customize the Publisher Interface Topic C: Create a Publication Adding Content to a Publication Topic A: Add Text to a Publication Topic B: Add Pages and Picture Placeholders to a Publication Topic C: Control the Display of Content in Text Boxes Topic D: Apply Building Blocks to a Publication Formatting Text and Paragraphs in a Publication Topic A: Format Text Topic B: Format Paragraphs Topic C: Apply Schemes Managing Text in a Publication Topic A: Edit Text in a Publication Topic B: Work with Tables Topic C: Insert Symbols and Special Characters Working with Graphics in a Publication Topic A: Insert Graphics in a Publication Topic B: Customize the Appearance of Pictures Preparing a Publication for Sharing and Printing Topic A: Check the Design of a Publication Topic B: Save a Publication in Different Formats Topic C: Print a Publication Topic D: Share a Publication

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 5 Days 30 CPD hours This course is intended for Application Developers; Programmers, Sales and Pre Sales, Technical Support, Project Managers, Cisco customers, partners and employees involved in UCCE/CVP or CVP stand alone deployments Overview Upon completing this course, the learner will be able to meet these overall objectives: Introduction to the Java API, its capabilities and limitations - Practice - This course is applicable for any version of CVP and Studio. Introduction to Voice Elements and their complexity - creating every different Java component to extend Studio (see below) Overview of a UCCE with CVP Comprehensive Call Flow Module 1 Overview of a UCCE with CVP Comprehensive Call Flow Module 2 ICM routing scripts to route calls to CVP VXML Server applications Passing data (e.g., global variables) Parsing and evaluating data returned Queueing Assigning data to send to Finesse. Module 3 Writing Call Studio scripts (applications) Prompting Callers ? using pre-recorded audio; TTS text-to-speech; Say it Smart to format audio as digits, date, time, currency; input error reprompting Menus Collecting and confirming caller input, such as account numbers, dates of birth, etc Working with variables ? Session data, Element data, Call data, Local data (CVP11) Introduction to retrieving data from back end systems: SQL Database interaction ? using the Studio Database element to select data Web service interaction- Studio Web Services element for SOAP-web services and calling a simple REST web service Playing audio to callers during back-end data retrieval Catch events Working with counters, decisions, math Introduction to javascript for substrings and string length Setting VoiceXML properties affecting the gateway Multi-Language applications Module 4 Working with Version Control Module 5 ÿImplementing a Post Call Survey Module 6 Using the Studio Debugger to test applications within Studio Module 7 CVP Reporting Server and CVP CUIC Reports Best practices regarding naming elements and variables Configuring data to pass to the Reporting Server using OAMP Understanding Reporting Server tables Understanding the Application Summary CUIC reports Module 8 Administration covered throughout the course OAMP Operations Console to deploy applications to VXML Server Using Studio Documenter to print Visio-like diagrams of the application Configuring log file properties Using logs for debugging applications Administrative scripts for graceful updates or suspensions of the server Important log, debug, administration files Module 9 Cisco Courtesy Callback Detailed discussion of the CCB Call flow, the ICM script, and the 5 Studio scripts used for Courtesy Callback.

A light and compassionate guide for parents on the art of creating space in a world where there isn't any and of why it matters. Packed with practical tips for wrangling the chaos and conflicting priorities that come with parenthood, the webinar is aimed at anyone who'd like to regain a little bit of 'me' time in a schedule that revolves around everyone else. Available as a live event and as a recording on request.

Getting Started The MSc Project Management programme is designed to show people from any discipline or degree how to manage projects. This programme aims to identify, develop and perform essential skills and techniques needed for expertise in Project Management. The individual with a Qualifi Level 7 Diploma in Business Strategy will be eligible for the MSc Project Management Top Up programme. The programme focuses on enhancing graduate and practising engineers' knowledge and skills in relevant management skills, principles, and procedures. This course equips students with the skills and knowledge necessary to contribute to project management research significantly. The MSc Project Management Top-Up is awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements Qualifi Level 7 Diploma in Business Strategy or any equivalent diploma Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure MSc Project Management Top-Up Programme Structure Project Management Systems Project Management Techniques Dissertation (Major Project) Delivery Methods The MSc Project Management Top-Up is awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Learn how to substantially reduce stress and improve concentration, focus and energy with a simple, powerful meditation technique.