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In today's fast-changing competitive environment, people in all roles need to have more commercial awareness and responsibility.

Duration 2 Days 12 CPD hours Overview Effectively manage team dynamics in remote and virtual teams Leverage communication technologies to the benefit of your remote and virtual teams Identify the specific skills required for managing remote and virtual teams Evaluate the impact of culture and language on your team?s performance The business model of managing remote and hybrid teams is constantly evolving. Managing remote teams?a rarity just a few years ago?is now a common occurrence. Working virtually offers unique advantages and challenges. But how do you best leverage these benefits while overcoming impediments? This workshop will teach you to adjust your management style to successfully improve communication, foster connections, increase productivity, and develop remote and virtual teams. Focused on practical skills, this workshop includes activities to apply these techniques and drive results. Defining the Characteristics of the Remote and Hybrid Workforce Understanding the remote vs. hybrid workplace Managing relationships, communication, and tasks Meeting your needs and your team?s needs Management Requirements for Remote Leadership Moving from reactive to proactive Understanding team member?s unique situations Keeping everyone informed Innovating with virtual teams Managing work outputs Overseeing separated team members Defining and building relationships with stakeholders Building and Strengthening Team Dynamics Creating team identity Forming remote and virtual teams Managing the storming process Getting to norming and performing Creating and governing with ground rules Tracking team performance Setting expectations and providing feedback Making Technology Work for You Communicating with and coordinating your team Avoiding the technology trap Developing effective communication across various mediums Choosing the right technology platform The Impact of Culture and Separation Recognizing cultural characteristics and differences Building cultural knowledge Managing across time zones Respecting non-working time

This training focuses on performance management as a continuous process that drives development. It helps bring consistency in applying performance management within the business. The course will help managers recognise their role and contribution to effectively manage performance and conduct at work.

SAFe® Advanced Scrum Master: Virtual In-House Training Prepare to step into a SAFe® leadership role and learn how to facilitate Agile team, program, and enterprise success by becoming a SAFe® 5 Advanced Scrum Master (SASM). This course prepares current Scrum Masters for their leadership role in facilitating Agile team, program, and enterprise success in a SAFe® implementation. Explore facilitation of cross-team interactions in support of program execution and relentless improvement. Expand the Scrum paradigm with an introduction to scalable engineering and DevOps practices, the application of Kanban to facilitate the flow of value, and supporting interactions with architects, product management, and other critical stakeholders. Learn actionable tools for building high-performing teams and explore practical ways of addressing Agile and Scrum anti-patterns in the enterprise. What you will Learn To perform the role of a SAFe® Advanced Scrum Master, you should be able to: Apply SAFe® principles to facilitation, enablement, and coaching in a multi-team environment Build a high-performing team and foster relentless improvement at scale Address Agile and Scrum anti-patterns Support the adoption of engineering practices, DevOps, and Agile architecture Learn to apply Kanban and Extreme Programming (XP) frameworks to optimize flow and improve the team's work Facilitate program planning, execution, and delivery of end-to-end systems value Support learning through participation in communities of practice and innovation cycles Exploring the Scrum Master role in the SAFe® enterprise Applying SAFe® Principles: A Scrum Master's perspective Exploring Agile and Scrum anti-patterns Facilitating program execution Improving flow with Kanban and XP Building high-performing teams Improving program performance with Inspect and Adapt

  Being ISO 27701 Certified proves your Information Privacy Systems Audit experience, skills and knowledge, and demonstrates you are capable in the assessment of vulnerabilities, Compliance with GDPR and institutional controls within the enterprise.   Gain an in-depth understanding of GDPR solutions and how they map to compliance requirements Learn how to perform and lead Privacy Information Management System (PIMS) certification audits to ISO 19011 standards Enhance your existing or learn with new skills in the field of Data Protection Candidates deliver Assurance services to organisations by advising on conformance with PIMS requirements Become a Technical expert on the preparation required for ISO 27701 Certification Understand a Privacy Information Management System (PIMS) and its processes based on ISO/IEC 27701 Identify the relationship between ISO/IEC 27701, ISO/IEC 27001, ISO/IEC 27002, and other standards and regulatory frameworks Acquire the competences of the auditor's role in planning, leading, and following up on a management system audit in accordance with ISO 19011. Learn how to interpret the requirements of ISO/IEC 27701 in the context of a PIMS audit About This Course   ISO 27701 Internal Auditor Certification;    Confirms your knowledge and experience Quantifies and markets your expertise Demonstrates that you have gained and maintained the level of knowledge required to meet the dynamic challenges of a modern enterprise Is globally recognized as the mark of excellence for the Information Privacy Audit professional Increases your value to your organization Gives you a competitive advantage over peers when seeking a new role Is administered by the International Examination & Certification Board (IECB), based in Estonia, and fully aligned to the ISO/IEC 17024:2012 standard (Conformity assessment - General requirements for bodies operating certification of persons)   Certified Individuals:    Are highly qualified, experienced professionals in the field of Data Protection Systems Audit Provide the enterprise with a Certification route for Information Privacy Assurance that is recognized by multinational clients, lending credibility to the enterprise Are excellent indicators of proficiency in control requirements creation and monitoring Demonstrate competence in five domains, including standards and practices; organization and management; processes; integrity, confidentiality and availability; and software development, acquisition and maintenance Demonstrate a commitment to providing the enterprise with trust in and value from your Privacy Compliance Framework Maintain ongoing professional development for successful on -the -job performance   The below job practice is organized by domains. Each domain is covered in the course.   Domain 1-The Process of Auditing Information Privacy Systems and Solutions   Provide audit services in accordance with ISO 19011 audit standards to assist the organization in protecting and controlling information privacy systems.    Domain 2 - Governance and Management of Information Privacy Technology   Provide assurance that the necessary leadership and organizational structures and processes are in place to achieve objectives and to support the organization's strategy.    Domain 3-Information Systems Acquisition, Development and Implementation   Provide assurance that the practices for the acquisition, development, testing and implementation of information systems meet the organization's strategies and objectives.    Domain 4-Information Systems Operations, Maintenance and Service Management Provide assurance that the processes for information systems operations, maintenance and service management meet the organization's strategies and objectives.   Domain 5-Protection of Personally Identifiable Information (PII) Assets   Provide assurance that the organization's policies, standards, procedures and controls ensure the confidentiality, integrity and availability of PII.   Prerequisites   A thorough understanding of current Data Protection legislation, Information Security & Risk Management knowledge as well as ISO 19011 Auditing Standards is required to successfully pass the examination. What's Included?   Teas, Coffees, refreshments and a full Lunch* Course Slides Study Guide Exam Fees * For Classroom based Courses only Accreditation   Who Should Attend?   Auditors seeking to perform and lead Privacy Information Management System (PIMS) certification audits Managers or consultants seeking to master a PIMS audit process Individuals responsible for maintaining conformance with PIMS requirements Technical experts seeking to prepare for a PIMS audit Expert advisors in the protection of Personally Identifiable Information (PII)   Assessment     Delegates sit a combined exam, consisting of in-course quizzes and exercises, as well as a final 12 question, essay type exam on Day 3 of the course. The overall passing score is 70%, to be achieved within the 150 minute time allowance. Exam results are provided within 24 hours, with both a Certificate and a digital badge provided as proof of success. Our Guarantee   We are an approved IECB Training Partner. You can learn wherever and whenever you want with our robust classroom and interactive online training courses. Our courses are taught by qualified practitioners with commercial experience. We strive to give our delegates the hands-on experience. Our courses are all-inclusive with no hidden extras. The one-off cost covers the training, all course materials, and exam voucher. Our aim: To achieve a 100% first time pass rate on all our instructor-led courses. Our Promise: Pass first time or 'train' again for FREE.   *FREE training offered for retakes - come back within a year and train for free. Provided by   This course is Accredited by NACS and Administered by the IECB

This course will help you and your employees gain the necessary vocabulary, grammar, and conversational abilities from our qualified instructors. Additionally, our interactive lessons and hands-on activities will improve your BSL proficiency and comprehension. This Course At A Glance Live Zoom classes with an expert BSL tutor, Adam Linsdell. Gain an extensive understanding of deaf awareness. Acquire knowledge of several commonly used vocabulary words. CPD Accredited certificates are recognized by employers and professional organisations. Enhance your communication skills through practical exercises. BSL Training Course Overview This BSL training course, CPD certified workplace oriented classes, is an immersive 18-hour duration (3 hours per week) course designed to enhance your communication skills with deaf colleagues and customers in a specific workplace setting. This comprehensive program will equip you with the necessary tools to establish effective interactions and bridge the communication gap. Throughout the course, you will learn essential vocabulary, grammar, and conversational skills in British Sign Language (BSL). Additionally, you will gain insights into deaf culture and develop a deeper understanding of the challenges faced by individuals with hearing impairments in the workplace. By the end of this course, you will be able to confidently communicate using BSL and contribute to a more inclusive and accessible work environment. BSL Training for Workplace, Autumn 2025 Please book your place in advance Weekly via Zoom Online Live Class. You can attend the class online from home/workplace. Total Duration: 18 Hours Class Starts: August 08, 2025-October 10, 2025 Day & Time: 10:00 am – 12:00 pm (Thursday, 2 hours per week) Venue: Zoom Online Teacher: Adam Linsdell Who should take this course? BSL for the Workplace is perfect for individuals, employees, large or small businesses. Those who are seeking to improve their communication with deaf colleagues and customers in their professional environment can opt for this course. Whether you work in health and healthcare, retail and shopping, hospitality, cultural settings, or public services, this course will provide you with the skills needed to connect and engage with the deaf community. Learning Outcomes: Upon completing the BSL for the Workplace course, participants will achieve the following learning outcomes: Learn fingerspelling alphabets and words with accuracy Develop simple conversations and confidently ask questions on a range of everyday topics Fostering meaningful interactions with deaf colleagues and customers. Demonstrate basic vocabulary related to various topics, allowing for effective expression of ideas and needs. Discover workplace-specific vocabularies relevant to their professional setting Help you engage in specialised conversations and enhance workplace communication. Invest in your communication skills and create an inclusive workplace environment. Enrol in a BSL training course CPD certified workplace oriented classes today and unlock new opportunities for effective communication with the deaf community. Course Curriculum Greetings Learn essential BSL greetings to initiate conversations and create a welcoming atmosphere. These greetings include basic phrases such as “hello,” “good morning,” “how are you?” and more which are essential for establishing rapport and building relationships with deaf individuals. The BSL Alphabet and Fingerspelling Master the BSL alphabet and develop the ability to fingerspell words accurately, enabling effective communication of names, technical terms, and unfamiliar vocabulary. This skill is particularly useful in situations where there may be unfamiliar vocabulary or technical terms that need to be spelled out. Meeting People / Questions Enhance your conversational skills by learning how to introduce yourself, engage in small talk, and ask questions in BSL. These skills will allow you to confidently interact with Deaf individuals and create meaningful connections. Additionally, understanding how to ask questions in BSL will enable you to gather information and participate actively in conversations. Numbers and Number Related Vocabulary Acquire the knowledge to express age, money, and dates accurately in BSL, enabling seamless interactions in various contexts. Mastering numbers and number-related vocabulary in BSL will also help you navigate everyday situations such as shopping, making appointments, and discussing schedules. Being able to accurately express age, money, and dates will enhance your ability to communicate effectively and independently in the Deaf community. Transport / Travel Explore BSL vocabulary related to transportation and travel, enabling you to provide clear directions and discuss travel arrangements. You will learn signs for different modes of transportation such as cars, buses, trains, and aeroplanes, as well as how to ask for and give directions. Additionally, you will be able to discuss travel plans, including booking tickets and discussing itineraries. Telling the Time / Calendar Develop proficiency in expressing time and discussing calendar events in BSL, ensuring effective scheduling and time management. You will also become familiar with discussing different calendar events such as birthdays, holidays, and appointments. This will enable you to effectively manage your schedule and plan your activities accordingly. Weather Expand your vocabulary to discuss weather conditions, enabling you to engage in casual conversations and make relevant inquiries. This skill will also allow you to understand weather forecasts and prepare for any upcoming changes in the weather. Colours Learn the BSL signs for various colours, facilitating discussions about visual elements and enhancing your ability to describe objects accurately. This knowledge will enable you to express yourself more effectively and engage in a wider range of conversations. Describing People Develop the skills to describe individuals’ appearance and characteristics in BSL, allowing you to effectively communicate observations and share information. This skill will not only enhance your ability to interact with deaf individuals but also improve your overall communication skills. Additionally, being able to describe people accurately in BSL can help you navigate social situations and build stronger connections with others. Directions Master directional vocabulary in BSL, empowering you to provide clear instructions and navigate through spaces confidently. This skill will also boost your confidence when navigating unfamiliar spaces, as you will have the ability to clearly communicate directions and understand them yourself. Workplace-Specific Vocabulary Discover workplace-specific vocabulary tailored to your professional setting, such as health and healthcare, retail and shopping, hospitality, cultural settings, and public services. Use this vocabulary to develop simple conversations and strengthen your workplace communication skills. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully completing the live training, you will be eligible to receive your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version as well as hardcopy version at a free of cost.

Duration 2 Days 12 CPD hours This course is intended for This course is designed for people who know how to create basic list and group reports and need to create reports that include subreports, cross-tabs, advanced formulas, and charts based on more than one data series. They may also need to build tools that make it easier for other people to create reports. They may or may not have programming and/or SQL experience. Overview In this course, you will create complex reports using tools in Crystal Reports 2016. You will: Create automatic and manual running totals. Work with cross-tab reports. Add subreports. Create drill-downs in a report. Use SQL statements in report processing. Create complex formulas. Add charts to reports. Enhance report functionality. In this course, students will create complex reports & data sources using the tools in Crystal Reports 2016. Students will not only create more complex reports including sub-reports and cross-tabs, but will also increase their speed and efficiency. 1 - CREATING RUNNING TOTALS Topic A: Create a Running Total Field Topic B: Modify a Running Total Field Topic C: Create a Manual Running Total 2 - WORKING WITH CROSS-TABS Topic A: Create a Cross-Tab Report Topic B: Format a Cross-Tab Report Topic C: Create Groups in Cross-Tab Reports 3 - ADDING SUBREPORTS Topic A: Insert a Subreport Topic B: Edit a Subreport Topic C: Share Variables 4 - CREATING DRILL-DOWNS IN A REPORT Topic A: Create a Drill-Down Topic B: Create Headings for Drill-Down Data 5 - USING SQL STATEMENTS IN REPORT PROCESSING Topic A: Create a Report Using SQL Queries Topic B: Summarize Report Data Topic C: Create Joins Using SQL Topic D: Create Subqueries Topic E: Create an SQL Expression Field 6 - CREATING COMPLEX FORMULAS Topic A: Work with Loops Topic B: Work with Arrays 7 - ADDING CHARTS TO REPORTS Topic A: Create Charts Topic B: Create a Chart with Drill-Down Topic C: Create a Top N Chart Topic D: Create a Cross-Tab Chart Topic E: Create Charts for Grouped Data Topic F: Format a Chart Topic G: Create a Chart Template 8 - ENHANCING REPORT FUNCTIONALITY Topic A: Organize Data Based on a Hierarchy Topic B: Create a Dynamic Image Topic C: Create a Report Alert Topic D: Create a Geographic Map 9 - APPENDIX Appendix A: Managing Reports Appendix B: Processing Data on the Server Appendix C: Detecting and Fixing Problems

SAFe® for Government: Virtual In-House Training Transitioning to Lean-Agile practices for building technology-based capabilities is especially challenging in the government context. But issues of legacy governance, contracting, and organizational barriers can be overcome with the right information and strategies. During this course, attendees will learn the principles and practices of the Scaled Agile Framework® (SAFe®), how to execute and release value through Agile Release Trains, and what it means to lead a Lean-Agile transformation of a program inside a government agency. Attendees gain an understanding of the Lean-Agile mindset and why it's an essential foundation for transformation. They'll also get practical advice on building high-performing, multi-vendor Agile teams and programs, managing technology investments in Lean flow, acquiring solutions with Agile contracting, launching the program, and planning and delivering value using SAFe®. Attendees also learn how specific leadership behaviors can drive successful organizational change in government. What you will Learn To perform the role of a SAFe® for Government leader, you should be able to: Transition government programs from traditional software and systems development models to Lean-Agile and DevOps mindsets, principles, and practices using SAFe® Adapt technology strategy, budgeting and forecasting, acquisition, compliance, and governance processes to flow-based practices using emerging government guidelines Organize government programs into one or more Agile Release Trains (ARTs) and execute in Program Increments (PIs) Explore Large Solution coordination in a government and multi-vendor environment Identify and internalize the mindset and leader behaviors essential to successful Lean-Agile transformation Follow success patterns for SAFe® implementations adapted to the government context Build a preliminary outline of next steps to begin and / or accelerate the SAFe® implementation in your program or agency Advancing Lean-Agile in government Embracing a Lean-Agile mindset Understanding SAFe® Principles Creating high-performing Agile teams and programs Planning with cadence and synchronization Delivering value in Program Increments Mapping the path to agency and program agility Leading successful change

QMS Auditor/Lead Auditor (ISO 9001) Welcome to our online event where you can become a certified Quality Management System (QMS) Auditor/Lead Auditor for ISO 9001. Elevate your career with the skills to lead successful quality management system audits. This intensive 5-day course is for serious professionals seeking to: Plan and lead effective audit teams Conduct complex supplier and external audits Deliver accurate, valuable audit reports Drive continual improvement in organizations Join us for a comprehensive training session that will equip you with the necessary skills to audit quality management systems effectively. Learn from industry experts and gain valuable insights into ISO 9001 standards. Don't miss this opportunity to enhance your auditing capabilities and advance your career in quality management. Register now! Enroll Today and Take Your Career to the Next Level!

We are data protection specialists and this is our flagship training programme for Data Protection Officers, Data Protection Managers, Compliance Managers or anyone with a responsibility for Data Protection. The Data Protection (GDPR) Practitioner Certificate is an internationally recognised qualification, endorsed by TQUK, which is regulated by Ofqual, a UK Government department. It equips current and aspiring data protection officers and data protection managers with knowledge and skills to undertake data protection compliance activities throughout an organisation. It is a valuable course for anybody with data protection compliance responsibilities. The course takes account of the latest developments in this fast moving subject, together with the latest guidance from the ICO and includes real life, practical examples throughout. There are two versions of the course (with the same content and same trainer). The courses priced at £1200 are run by Computer Law Training and lead to the TQUK endorsed certificate. The courses priced at £1440+VAT are run in collaboration with, and are booked through, the Law Society of Scotland and, on successful completion, lead to the TQUK endorsed certificate and a 'Certified Specialist' certification from the Law Society of Scotland. Suitability - Who should attend? The training programme for Data Protection Officers, Data Protection Managers, Compliance Managers, Corporate Governance Managers or anyone with a responsibility for Data Protection. The Data Protection (GDPR) Practitioner Certificate is ideal for you if you: Are already undertaking the role of Data Protection Officer Expect to be filling the post of Data Protection Officer in their current employment Are looking for employment as a Data Protection Officer Have, or expect to have, data protection responsibilities in their organisation Need to advise others on data protection compliance Wish to be able to demonstrate verifiable practical skills and learning in this area. It is suitable for those working in: the public sector, the private sector and the third sector. In either case, it will teach participants essential data protection skills and in depth knowledge. Outcome / Qualification etc. Understand the importance of data protection legislation and compliance in the UK and beyond. Interpret key terminology of the UK GDPR and Data Protection Act 2018 (DPA) in a practical context Understand the key obligations of the UK GDPR and DPA Create appropriate policies and procedures necessary for data protection compliance Carry out a data protection audit and gap analysis Develop an action plan to address a data protection gap analysis Respond appropriately to data protection issues arising in an organisation Carry out the duties of a data protection officer Undertake accountability and risk analysis activities Training Course Content Day 1 Data Protection – history and background GDPR Overview What, really, is personal data Purposes & Legal Bases Day 2 Consent Special Categories of Personal Data Data Subject Rights Transparency Requirements Data Processors and Controllers Information Security Obligations Breach Reporting and Recording Day 3 Restricted (International) Transfers Cloud Services Accountability The Personal Data Audit & Record of Processing The “Accountability Portfolio” Data Protection by Design & Default Data Protection Impact Assessments Privacy Enhancing Technologies Data Protection Officers Direct Marketing & Cookies Day 4 Data Protection Act 2018 HR Issues Risk Frameworks Data Protection Governance Day 5 Data Protection Audit Gap Analysis Action Plan Implementation The ICO and Enforcement Brexit and the future (crystal ball!) The European Data Protection Board (EDPB) Questions Course delivery details The course is delivered on Zoom. It lasts 5 days over 3 weeks, 9.30-16.30. The advertised start date is usually a Tuesday which is the first day of the course. The course normally continues on the Thursday of that week, Tuesday and Thursday the following week and one day in the third week: 24, 26, 31 January & 2, 7 February 2023 The one-hour test to obtain the certificate is online by arrangement in the week or two following the course. The trainer for the course is Tim Musson, who has a Master of Laws degree in IT and Telecoms Law, is a Certified Information Privacy Professional (CIPP/E) and a Certified Information Privacy Technologist (CIPT).