1391 Courses in Cardiff delivered Live Online

Duration 5 Days 30 CPD hours This course is intended for This intermediate course is designed for experienced Integration Specialists and Senior-Level Developers with experience in application development, messaging middleware applications, and transport protocols such as HTTP and FTP. Overview Describe the features and uses of the IBM Integration BusDevelop, deploy, and test message flow applicationsGenerate message flow applications from predefined patternsUse IBM Integration Bus problem determination aids to diagnose and solve development and runtime errorsDescribe the function and appropriate use of IBM Integration Bus processing nodesWrite basic Extended Structured Query Language and Java programs to transform dataUse the IBM Graphical Data Mapping editor to transform dataDefine, use, and test simple XML and Data Format Description Language (DFDL) data modelsDescribe supported transport protocols and how to call them in message flows This course teaches you how to use IBM Integration Bus to develop, deploy, and support message flow applications. Students will learn how to construct applications to transport and transform data. Course Outline Course introduction Introduction to IBM Integration Bus Application development fundamentals Exercise: Importing and testing a message flow Creating message flow applications Exercise: Creating a message flow application Connecting to IBM MQ Exercise: Connecting to IBM MQ Controlling the flow of messages Exercise: Adding flow control to a message flow application Modeling the data Exercise: Creating a DFDL model Processing file data Exercise: Processing file data Using problem determination tools and help resources Exercise: Using problem determination tools Exercise: Implementing explicit error handling Mapping messages with the Graphical Data Mapping editor Referencing a database in a message flow application Exercise: Referencing a database in a map Using Compute nodes to transform messages Exercise: Transforming data by using the Compute and JavaCompute nodes Processing JMS, HTTP, and web service messages Preparing for production Exercise: Creating a runtime-aware message flow Course summary Additional course details: Nexus Humans WM666 IBM Integration Bus V10 Application Development I training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the WM666 IBM Integration Bus V10 Application Development I course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is geared toward Windows system administrators, network administrators, and other system administrators who are interested in supplementing current skills or backstopping other team members, in addition to Linux system administrators who are responsible for these tasks: Configuring, installing, upgrading, and maintaining Linux systems using established standards and procedures Providing operational support Managing systems for monitoring system performance and availability Writing and deploying scripts for task automation and system administration Successful completion of Red Hat System Administration I (RH124) is recommended. Experienced Linux administrators seeking to accelerate their path toward becoming a Red Hat Certified System Administrator should start with the RHCSA Rapid Track course (RH199). Overview You should be able to demonstrate these skills: - Install Red Hat Enterprise Linux using Kickstart - Manage file systems and logical volumes - Manage scheduled jobs - Access network file systems - Manage SELinux - Control firewalls - Perform troubleshooting tasks Red Hat System Administration II (RH134) is designed as the second part of the Red Hat© Certified System Administrator (RHCSA©) training track for IT professionals who have taken Red Hat System Administration I (RH124). The course goes deeper into core Linux© system administration skills, including storage configuration, security feature management, task control, and installation and deployment of Red Hat© Enterprise Linux. Prerequisites Successful completion of Red Hat System Administration I (RH124) is recommended. 1 - Automate installation with Kickstart Automate the installation of Red Hat Enterprise Linux systems with Kickstart. 2 - Use regular expressions with grep Write regular expressions that, when partnered with grep, will allow you to quickly isolate or locate content within text files. 3 - Create and Edit text files with vim Introduce the vim text editor, with which you can open, edit, and save text files. 4 - Schedule future Linux tasks Schedule tasks to automatically execute in the future. 5 - Manage priority of Linux processes Influence the relative priorities at which Linux processes run. 6 - Control access to files with access control lists (ACL) Manage file security using POSIX access control lists. 7 - Manage SELinux security Manage the Security Enhanced Linux (SELinux) behavior of a system to keep it secure in case of a network service compromise. 8 - Connect to network-defined users and groups Configure systems to use central identity management services. 9 - Add disks, partitions, and file systems to a Linux system Manage simple partitions and file systems. 10 - Manage logical volume management (LVM) storage Manage logical volumes from the command line. 11 - Access networked attached storage with network file system (NFS) Access (secure) NFS shares. 12 - Access networked storage with SMB Use autofs and the command line to mount and unmount SMB file systems. 13 - Control and troubleshoot the Red Hat Enterprise Linux boot process 14 - Limit network communication with firewall Configure a basic firewall. 15 - Comprehensive review Practice and demonstrate knowledge and skills learned in this course.

Duration 0.5 Days 3 CPD hours This course is intended for Security EngineersNetwork Engineers Overview This course is intended to provide a top-level overview of Palo Alto Networks© Traps? Endpoint protection product. Upon completion of the class the student will be able to understand these principles: Explain the core technologies of Traps? and how it differs from traditional signature recognition technologies. Understand the advantages of these technologies over existing solutions. Understand Traps? product architecture and deployment requirements. Installation requirements for Traps? installations. Deploy Exploit Prevention Module defenses to endpoints with Policies. Deploy Malware Protection defenses to endpoints. Provide Application Execution Control in conjunction with WildFire?. Understand deployment strategies and tactics for Workstations, VDI and Server endpoints. Gather and analyze Security Event reports and forensics. Foundation classes are just introductory trainings, NOT a full technical training. Compromise isn?t inevitable, or, at least, it shouldn?t be. Traditional endpoint protection simply cannot keep up with the rapidly evolving threat landscape, leaving organizations vulnerable to advanced attacks. A new approach is needed, one that can rebuild confidence in endpoint security. This new approach needs to prevent advanced attacks originating from executables, data files or network-based exploits ? known and unknown ? before any malicious activity could successfully run. Palo Alto Networks© call this ?advanced endpoint protection.? By focusing on the attacker?s core techniques and putting up barriers to mitigate them, the attacker?s path for exploitation becomes known, even when the attack isn?t. Traps? focuses on the core techniques leveraged by exploits in advanced cyberattacks and renders these techniques ineffective by breaking the exploit sequence and blocking the technique the moment it is attempted. IntroductionThe Traps? technology alternative to endpoint defenseTraps? Exploit and Malware protectionTraps? Product ArchitectureTraps? DeploymentTraps? Exploit Policy ManagementTraps? Malware Protection PoliciesTraps? ForensicsPractical Traps? Implementation considerations Additional course details: Nexus Humans Palo Alto Networks - Foundations of Palo Alto Networks Traps Endpoint protection (EDU-180) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Palo Alto Networks - Foundations of Palo Alto Networks Traps Endpoint protection (EDU-180) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for This course is geared toward Windows system administrators, network administrators, and other system administrators who are interested in supplementing current skills or backstopping other team members, in addition to Linux system administrators who are responsible for these tasks: Configuring, installing, upgrading, and maintaining Linux systems using established standards and procedures, Providing operational support, Managing systems for monitoring system performance and availability, Writing and deploying scripts for task automation and system administration. Overview #NAME? Red Hat System Administration I (RH124) equips you with Linux© administration "survival skills" by focusing on foundational Linux concepts and core tasks. You will learn how to apply command-line concepts and enterprise-level tools, starting you on your journey toward becoming a full-time Linux system administrator. This path continues with the follow-on course, Red Hat System Administration II (RH134). 1 - Getting Started with the GNOME Graphical Desktop Get started with GNOME and edit text files with gedit 2 - Manage Files Graphically with Nautilus Manage files graphically and access remote systems with Nautilus 3 - Get Help in a Graphical Environment Access documentation, both locally and online 4 - Configure Local Services Configure the date and time and configure a printer 5 - Manage Physical Storage Understand basic disk concepts and manage system disks 6 - Manage Logical Volumes Understand logical volume concepts and manage logical volumes 7 - Monitor System Resources Manage memory and CPU utilization 8 - Manage System Software Manage system software locally and using Red Hat Network (RHN) 9 - Get Started with Bash Understand basic shell concepts, execute simple commands, and use basic job control techniques 10 - Get Help in a Textual Environment Use man and info pages and find documentation in /usr/share/doc 11 - Establish Network Connectivity Understand basic network concepts; configure, manage, and test network settings 12 - Administer Users and Groups Manage users and groups 13 - Manage Files from the Command Line Understand Linux filesystem hierarchy; manage files from the command line 14 - Secure Linux File Access Understand Linux file access mechanisms; manage file access from the GUI and the command line 15 - Administer Remote Systems Share and connect to a desktop; use SSH and rsync 16 - Configure General Services Manage services; configure SSH and remote desktops 17 - Manage Physical Storage II Manage filesystem attributes and swap space 18 - Install Linux Graphically Install Red Hat Enterprise Linux and configure the system with firstboot 19 - Manage Virtual Machines Understand basic virtualization concepts; install and manage virtual machines 20 - Control the Boot Process Understand runlevels and manage GRUB 21 - Deploy File Sharing Services Deploy an FTP server and a web server 22 - Secure Network Services Manage a firewall; understand SELinux concepts and manage SELinux 23 - Comprehensive Review Get a hands-on review of the concepts covered throughout the course

Duration 5 Days 30 CPD hours This course is intended for Linux Professional Institute Certification (LPIC-2) 202 training is suitable for individuals with roles of: System administrator Network administrator Technician DevOps Overview Upon successful completion of this course, students will be able to: configure BIND to function as an authoritative and as a recursive, caching-only DNS server install and configure a web server install and configure a proxy server, including access policies, authentication and resource usage set up a Samba server for various clients configure a DHCP server configure PAM to support authentication using various available methods perform queries and updates to an LDAP server configure a basic OpenLDAP server including knowledge of LDIF format and essential access controls manage an e-mail server, including the configuration of e-mail aliases, e-mail quotas and virtual e-mail domains configure an FTP server for anonymous downloads and uploads receive security alerts from various sources, install, configure and run intrusion detection systems and apply security patches and bugfixes configure a VPN (Virtual Private Network) and create secure point-to-point or site-to-site connections. This course prepares students to take the 202 exam of the LPI level 2 certification. To gain LPIC-2 certification, an individual should have an active LPIC-1 certification. Domain Name Server Basic DNS server configuration Create and maintain DNS zones Securing a DNS server HTTP Services Basic Apache configuration Apache configuration for HTTPS Implementing Squid as a caching proxy Implementing Nginx as a web server and a reverse proxy File Sharing Samba Server Configuration NFS Server Configuration Network Client Management DHCP configuration PAM authentication LDAP client usage Configuring an OpenLDAP server E-Mail Services Using e-mail servers Managing E-Mail Delivery Managing Mailbox Access System Security Configuring a router Managing FTP servers Secure shell (SSH) Security tasks OpenVPN Additional course details: Nexus Humans Linux Professional Institute Certification (LPIC-2) 202 training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Linux Professional Institute Certification (LPIC-2) 202 course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for Experienced system administrators, network administrators, and system integrators responsible for designing and implementing networking solutions Network and security professionals who work with enterprise and data center networks Overview By the end of the course, you should be able to meet the following objectives: Discuss the SD-WAN architecture and platform deployment model options Identify and describe the SD-WAN solution components Explain the interaction between the SD-WAN Edge, Orchestrator, and Gateway components Describe the SD-WAN Software-Defined Networking (SDN) approach, traffic, and network flows Explore SD-WAN core features and evaluate how these dramatically improve operational automation Use SD-WAN features to perform simple, agile, and secure SD-WAN operations Simplify branch infrastructure by inserting network services on the branch edge, in the cloud, or in the regional and enterprise data centers This course provides you with the knowledge, skills, and tools to achieve competency in deploying and managing the VMware SD-WAN by VeloCloud environment. In this course, you are introduced to workflows of various software-defined WAN constructs along with several operational tools that help you deploy and manage VMware SD-WAN by VeloCloud. Course Introduction Introductions and course logistics Course objectives Introduction to VMware SD-WAN Solution Revisit the traditional WAN technology, WAN topologies and downsides Explain the challenges solved by Secure Access Service Edge (SASE) and use cases List the components of the VMware SASE? solution Describe the VMware SD-WAN solution and list its capabilities VMware SD-WAN Components and Architecture Understand the architecture of the VMware SD-WAN solution and list all its components Explain the function of VMware SD-WAN Edges, Hub, Gateways, controllers, and Orchestrator Explain how the components of the VMware SD-WAN solution interact with each other Using VMware SD-WAN Orchestrator Describe key attributes of the VMware SD-WAN Orchestrator List primary features of the VMware SD-WAN Orchestrator Navigate the main menus of the VMware SD-WAN Orchestrator portal Deploy and Configure VMware SD-WAN Understand the deployment process of VMware SD-WAN components like VMware SD-WAN Edges, Hubs, Gateways, and more Understand the workflow of the VMware SD-WAN configuration List the optional network services that are supported by VMware and the steps to configure the same Understand the profiles and their application in the VMware SD-WAN infrastructure Describe the VMware SD-WAN Edge activation process Path and Traffic Management List the routing options supported by VMware SD-WAN: Static, BGP, OSPF Understand the Dynamic Multipath Optimization (DMPO) feature and its advantages Explain the Quality of Service and its configuration to manage traffic Securing VMware SD-WAN Environment Explain various options available to secure VMware SD-WAN environments. Understand the firewall capabilities and configuration Monitoring, Maintenance, and Troubleshooting List and understand the various features available to monitor the VMware SD-WAN infrastructure List and understand the various options available to troubleshoot and investigate issues in VMware SD-WAN

Duration 5 Days 30 CPD hours This course is intended for Technology ConsultantSystem AdministratorSystem ArchitectHelp Desk / COE Support Overview Explain the architecture of SAP NetWeaver AS JavaStart and stop SAP NetWeaver AS JavaCarry out basic configurations for SAP NetWeaver AS JavaClassify network security conceptsSet up SSL encryption for SAP NetWeaver AS JavaExplain the architecture of the User Management EngineConfigure the User Management EngineCarry out user and authorization maintenanceUnderstand and change the standard logon procedure of SAP NetWeaver AS JavaMaintain destinations and the JCo RFC ProviderUnderstand the architecture and the tasks of the SAP NetWeaver Development InfrastructureExplain the process flow of the development process using the SAP NetWeaver Development InfrastructureSpecify the options for monitoring SAP NetWeaver AS JavaConnect SAP NetWeaver AS Java to a central Monitoring systemDisplay Monitoring and logging data using the SAP NetWeaver AdministratorImplement corrections for SAP NetWeaver AS Java In this course, students learn how to explain the architecture of SAP NetWeaver AS Java, carry out basic configurations for SAP NetWeaver AS Java, and much more. Fundamental Concepts of Java Describing the Fundamental Concepts of Java Describing the Architecture of the SAP NetWeaver Application Server (SAP NetWeaver AS) Outlining the Java Cluster Architecture Describing the Internal Structure of SAP NetWeaver AS for Java SAP NetWeavear AS for Java Start and Stop Procedures Starting and Stopping Procedures in SAP NetWeaver AS for Java Evaluating the Tools for Starting and Stopping an SAP System Evaluating Load Balancing Options in SAP NetWeaver AS for Java Operating the Java Startup and Control Framework Analyzing the Logs of Start and Stop Processes in SAP NetWeaver AS for Java Basic Configuration of SAP NetWeaver AS for Java Identifying the Administration Tools Used in Configuration Maintaining the Basic Configuration of SAP NetWeaver AS for Java with the Config Tool Configuring SAP NetWeaver AS for Java with SAP NetWeaver Administrator Configuring the Properties of the Central Services Instance Administering the Internet Communication Manager (ICM) Process Infrastructure Security Describing Network Security Setting Up the Secure Sockets Layer (SSL) User and Authorization Administration Configuring the SAP User Management Engine (UME) Maintaining Users and Groups Managing Java Authorization Administrating Special Principles Configuring the Logon Procedure in SAP NetWeaver AS for Java Java Connectors and Destinations Creating Connections to Other Systems Creating Connections to Other Systems with J2EE Connector Architecture (JCA) Change Management and Software Logistics Structuring the Java Development Approach Describing the Components of SAP NetWeaver Development Infrastructure Developing and Releasing Java Changes with SAP NetWeaver Development Infrastructure Transporting Java Developments Monitoring Monitoring SAP NetWeaver AS for Java Connecting to a Central Monitoring System (CEN) Configuring Availability Monitoring Configuring the Log and Trace Files Monitoring a System with SAP Solution Manager Software Maintenance Preparing for Software Maintenance Describing Java Support Packages, Stacks, and Patches Deploying Corrections with Software Update Manager (SUM) in SAP NetWeaver AS for Java Deploying Java Archives with Alternative Tools Outlining the Backup Strategy in SAP NetWeaver AS for Java

Duration 5 Days 30 CPD hours This course is intended for Students preparing to take the CCNP Collaboration certification Network administrators Network engineers Systems engineers Overview After taking this course, you should be able to: Describe the Cisco Collaboration solutions architecture Compare the IP Phone signaling protocols of Session Initiation Protocol (SIP), H323, Media Gateway Control Protocol (MGCP), and Skinny Client Control Protocol (SCCP) Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication Implement Cisco Unified Communications Manager provisioning features Describe the different codecs and how they are used to transform analogue voice into digital streams Describe a dial plan, and explain call routing in Cisco Unified Communications Manager Implement Public Switched Telephone Network (PSTN) access using MGCP gateways Implement a Cisco gateway for PSTN access Configure calling privileges in Cisco Unified Communications Manager Implement toll fraud prevention Implement globalized call routing within a Cisco Unified Communications Manager cluster Implement and troubleshoot media resources in Cisco Unified Communications Manager Describe Cisco Instant Messaging and Presence, including call flows and protocols Describe and configure endpoints and commonly required features Configure and troubleshoot Cisco Unity Connection integration Configure and troubleshoot Cisco Unity Connection call handlers Describe how Mobile Remote Access (MRA) is used to allow endpoints to work from outside the company Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic Define QoS and its models Implement classification and marking Configure classification and marking options on Cisco Catalyst switches The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS©) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.This course helps prepare you to take the exam:350-801 Implementing and Operating Cisco Collaboration Core Technologies (CLCOR)After you pass this exam, you earn Cisco Certified Specialist - Collaboration Core certification and satisfy the core requirement for these certifications:CCNP CollaborationCCIE CollaborationThis course prepares you for the 300-435 Automating Cisco Enterprise Solutions (ENAUTO) certification exam. Introducing Automation for Cisco Solutions (CSAU) is required prior to enrolling in Implementing Automation for Cisco Enterprise Solutions (ENAUI) because it provides crucial foundational knowledge essential to success. Course Outlines Describing the Cisco Collaboration Solutions Architecture Exploring Call Signaling over IP Networks Integrating Cisco Unified Communications Manager LDAP Implementing Cisco Unified Communications Manager Provisioning Features Exploring Codecs Describing Dial Plans and Endpoint Addressing Implementing MGCP Gateways Implementing Voice Gateways Configuring Calling Privileges in Cisco Unified Communications Manager Implementing Toll Fraud Prevention Implementing Globalized Call Routing Implementing and Troubleshooting Media Resources in Cisco Unified Communications Manager Describing Cisco Instant Messaging and Presence Enabling Cisco Jabber© Configuring Cisco Unity Connection Integration Configuring Cisco Unity Connection Call Handlers Describing Collaboration Edge Architecture Analyzing Quality Issues in Converged Networks Defining QoS and QoS Models Implementing Classification and Marking Configuring Classification and Marking on Cisco Catalyst Switches

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers. System and technical support engineers. Customers who are deploying and maintaining Cisco Unified CCE solution products. Overview Upon completing this course, the learner will be able to meet these overall objectives: Understand CCE solutions, architecture, solution options, deployment models, integrated features and call flow options. Understand underlying Cisco Unified CCE processes, messaging and fault tolerance schemes. Install, upgrade and make basic configurations in Cisco Unified Communications Manager. Install, create databases, integrate, and upgrade all ICM components to include the ICM Router, Logger, Administration & Data Server, Peripheral Gateways, CTI Gateway and Cisco Finesse. Install, integrate, configure, and upgrade Cisco Unified CVP components to include the CVP Call Server, Voice XML Server, Media Server, Reporting Server and Cisco VVB. Install, upgrade, and make configurations for Cisco Unified Intelligence Center and Cisco Outbound Option Agent- and IVR-based campaigns. This course will provide the student with the underlying knowledge to understand deployment design solutions, requirements for deployment, and how to install and configure all major Cisco Unified CCE components. As a part of deployment activities, the student will understand how to install and integrate Intelligent Contact Manager (ICM) with Active Directory, how to install and integrate Cisco Unified CVP components using an IOS-based voice browser and Cisco Virtualized Voice Browser (Cisco VVB), how to install and integrate Cisco Finesse, how to install and integrate Cisco Unified Intelligence Center with Active Directory and associated Data Sources for reporting purposes, and how to install and configure Agent- and IVR-based Outbound Option dialing campaigns. And finally, the student will learn how to setup and use troubleshooting tools including RTMT, System CLI, Diagnostic Framework, and ICM command-line utilities to find status information and log files, and to track a call from the point of entry to the agent desktop. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Cisco Unified CCE Protocols, Processes and Services Lesson 1: Cisco Unified CM Lesson 2: Cisco Unified CCE/Intelligent Contact Manager Lesson 3: Cisco Unified CVP Installing Cisco Unified Communications Manager Lesson 1: Installation Prerequisites Lesson 2: Cisco Unified CM Installation Lesson 3: Post-installation Configurations Lesson 4: Creating Basic Infrastructure Lesson 5: Upgrading Cisco Unified CM Installing Intelligent Contact Manager Lesson 1: Installation Requirements Lesson 2: Pre-installation Tasks Lesson 3: Install the Main Installer Lesson 4: Install the Central Controller ?Lesson 5: Install the Administration and Data Server Lesson 6: Install the Peripheral Gateway Lesson 7: Install CTI Services Installing Cisco Unified CVP Lesson 1: Installation Prerequisites Lesson 2: Install the CVP Server Lesson 3: Configure Cisco Unified CVP Components Lesson 4: Upgrading Cisco Unified CVP Upgrade Path Installing and Configuring Cisco Unified CCE Options Lesson 1: Cisco Outbound Option Lesson 2: Cisco Unified Intelligence Center Supporting Cisco Unified CCE Lesson 1: Maintenance Activities Lesson 2: UCCE Troubleshooting Tools

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to recognize and manage their emotions, behaviors and impulses and apply these skills to the world around them. Overview Upon successful completion of the Developing Emotional Intelligence course, participants will have the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. In this course, students will develop the skill of emotional intelligence to help maximize personal and professional success. Module One: Getting Started Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Practical Illustration Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Practical Illustration Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Practical Illustration Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Practical Illustration Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Contact Distance and Personal Space Practical Illustration Module Seven: Managing Relationships With Others Building Rapport Respond, Don?t React Show Gratitude Finding Common Ground Setting Boundaries Practical Illustration Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Practical Illustration Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Practical Illustration Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Practical Illustration Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Practical Illustration Module Twelve: Wrapping Up Words from the Wise Additional course details: Nexus Humans Developing Emotional Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Emotional Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.