159 Courses in Cardiff delivered Live Online

Are you an assessor or a trainer looking to enhance your effectiveness and communication skills? Do you find it challenging to confidently express your thoughts, to get what you want from situations and to maintain control during training sessions or assessments?  If so, our “Assertiveness for Assessors and Trainers” live online workshop is made for you. Effective Communication: Assertiveness empowers you to communicate your ideas clearly, ensuring your message is understood by learners. You’ll learn techniques to express your thoughts confidently, leading to improved engagement and comprehension. Confidence Building: Learn techniques for appearing more confident when communicating with others.  Taking control: Take control of situations through your body language and the verbal / written language you use. Invest in Your Success This 2.5 hour session will help you gain the skills to lead with confidence, communicate effectively, and prioritise yourself in your life.  Further Information This 2.5 hour session held live online via Teams will give you the tools and techniques you need to be more assertive. Workshop Benefits Interactive Workshops: Engage in hands-on activities, role plays, and real-world scenarios to practice assertive communication techniques in a safe and supportive environment.Expert Facilitators: Our experienced trainers will guide you through proven strategies, drawing on their expertise in communication, psychology, and training methodologies.Tailored Content: The course content is specifically designed for assessors and trainers, addressing challenges and situations unique to your profession.Practical Tools: Walk away with a toolkit of practical techniques, scripts, and strategies that you can immediately apply in your assessments and training sessions.Networking Opportunities: Connect with fellow assessors and trainers, sharing insights, experiences, and best practices to further enhance your professional journey.

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Learn how to maintain strong relationships with clients, tenants, investors and other stakeholders. On this webinar, we will share actionable strategies to elevate your client experience, build lasting connections, and stand out in today’s competitive landscape. Additionally, we will also discuss effective techniques for establishing trust and building rapport with clients, including active listening, empathy, and effective communication strategies. Finally, we will also be discussing how to overcome common challenges encountered in client relationships and learn strategies for resolving conflicts maintaining positive interactions. Whether you’re a business owner, sales professional, consultant, or anyone responsible for managing client relationships, this webinar will equip you with the knowledge and skills needed to excel in today’s competitive marketplace.

We are delighted to share that we are now running our GP Admin Development Programmes Live Online! If your team have had enough of pre-recorded courses then this is perfect!  We are delivering the content online - Live!  Teams can get involved, interact with each other, and have great discussions. We deliver a suite of programmes to support the development pathway of GP admin staff.  Just £79+vat pp for a half day workshop with resources. The first in the series is: Positive & Proactive Communication for Effective Call Handling This workshop will provide an opportunity to look at how we positively communicate with others - taking into account patients expectations, stereotypes, our role, and how to have the best interactions! We add value by discussing the importance of their roles, exploring how change impacts us and patients, and how we can choose to respond. We couple this with a deeper exploration of communication techniques that leads to a greater understanding of how we can communicate using positive intention & language. It's suitable for all staff (new and more experienced). We also encourage the line manager to participate so that they can follow up on the content using our manager support pack - enabling staff to sustain and embed the learning. The programme will cover the following: The Heart Of The Surgery Changes & Choices Patient Experience Effective Communication Managing Other’s Emotions & Challenging Patients Importance of Signposting Keeping Motivated Creating New Habits We will be running multiple dates so that you can enrol small groups of staff any one time, leaving you enough people to man the helm!If you have any questions then please do get in touch,lucy@thedevelopmentpeople.co.uk

This English for Specific Purposes (ESP) tutoring course is designed to cater to the specific language needs of adult learners in their professional or academic fields. Participants will focus on developing their communication skills in English within their specific area of expertise. Through targeted lessons, practical exercises, and industry-specific materials, learners will enhance their ability to effectively communicate in English within their professional or academic contexts.  Course Duration: 10 weeks (40 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate confidently and effectively in English within their specific field. 2. Expand industry-specific vocabulary and terminology. 3. Develop listening skills to understand specialised language and accents. 4. Enhance reading comprehension skills for professional or academic texts. 5. Write accurately and coherently for specific purposes within their field. Course Outline: Week 1: Introduction and Needs Analysis - Introduction to course objectives, expectations, and ESP methodology - Conducting a needs analysis to identify participants' specific language requirements - Establishing individual learning goals and expectations within their field of expertise Week 2: Speaking Skills for Specific Purposes - Developing effective oral communication skills for professional or academic contexts - Practicing role-plays, presentations, and discussions within participants' fields - Enhancing fluency and confidence in expressing ideas and opinions Week 3: Listening Skills for Specific Purposes - Developing listening skills to understand specialised language, accents, and speech patterns - Authentic listening materials related to participants' field of expertise - Strategies for effective note-taking and comprehension of specialised content Week 4: Vocabulary Expansion within Participants' Field - Expanding industry-specific vocabulary and terminology - Exercises and activities to reinforce and practice specialized vocabulary - Incorporating technical terms and jargon into spoken and written communication Week 5: Reading Comprehension for Professional/Academic Texts - Developing reading skills for professional or academic texts within participants' fields - Strategies for skimming, scanning, and understanding complex texts - Identifying main ideas, supporting details, and summarizing key information Week 6: Writing Skills for Specific Purposes - Improving writing skills for specific purposes within participants' field - Practice exercises for writing reports, proposals, academic papers, etc. - Enhancing clarity, coherence, and professional tone in written communication Week 7: Presentation and Public Speaking Skills - Developing effective presentation skills within participants' field - Techniques for organizing content, engaging the audience, and delivering impactful presentations - Practice sessions with feedback and guidance Week 8: Negotiation and Business Communication Skills - Enhancing negotiation and business communication skills for professional contexts - Role-plays and practical exercises for effective communication in meetings, negotiations, etc. - Polishing language and strategies for successful business interactions Week 9: Cross-Cultural Communication - Understanding cultural nuances and adapting communication styles within participants' field - Developing intercultural communication skills for international professional contexts - Practicing effective communication in multicultural environments Week 10: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills within participants' field - Final evaluation and feedback session Note: This syllabus serves as a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include guest speakers or industry-specific field trips to provide further immersion and practical application of language skills.

Dispelling several myths, this informative live online event explains why anyone can experience problems around food, the impact of eating difficulties, symptoms to look out for, the importance of early intervention, how best to help and support – and more… CPD Certificate: 4 hours Length: 9.15am – 1.30pm Increasing numbers of people have difficulties around food and eating, but miss out on help because they don’t have a clinical diagnosis – this online training event is designed to increase awareness of the importance of early intervention to provide better support and help with recovery. Time is of the essence - early support is important An estimated 1.25 million people are affected by eating disorders in the UK – but there are many, many more who may not meet diagnostic criteria or simply don’t get the help they need. Absolutely anyone can be affected by eating difficulties; all ages, all body sizes, all genders, all races, and disordered eating can take many forms. It sits on a spectrum between what might be considered ‘normal eating’ and an eating disorder and may include symptoms and behaviours of eating disorders, but at a lesser frequency or lower level of severity. Eating difficulties don’t just affect the person involved but also their families and friends too, who often feel frightened, confused, and powerless to help. The aim of this live, evidence-based, online training with Jo Baker, a highly experienced psychotherapist, is to give you a greater understanding of eating difficulties as well as eating disorders and body image. You’ll explore the signs and symptoms, and the effects they have on an individual as well as developing new skills around effective communication with someone who is struggling. It will dispel some of the myths around eating difficulties and also help you find ways of calming yourself in moments of overwhelm to ensure you can be as supportive and helpful as you’d like to be… This course is relevant to a range of disordered eating behaviours including: restrictive eating compulsive eating irregular eating inflexible eating avoiding a type of food or food group self-induced vomiting laxative, diuretic, enema misuse supplement misuse clinical eating disorders BONUS RECORDING – you will also get a recording for 2 weeks after the event to maximise your learning. Jo has a wealth of information and experience to share...LINDA HARRISON What you will learn: why early support is important how to react if you think someone is struggling around food – including what not to say and do the potential physical and psychological harm that disordered eating can cause the function of food in mental health the common myths around eating difficulties and problems with food a greater understanding of eating disorders and subclinical disordered eating behaviours – their signs and symptoms increased knowledge of the physical impact and social effects of having an eating disorder new skills around communication – how to approach the subject of eating difficulties or food avoidance why it is important not to focus on food a deeper understanding of ‘body image’ and perception and how media and society impact people’s body image and perception a greater understanding of the male experience of eating difficulties and the unique barriers men may face in accessing treatment new support and communication skills to offer help to anyone struggling with their mental health, body image and eating disorders what exercise addiction is, and its relationship to eating difficulties the impact of gym and diet culture on our mental health, body dissatisfaction and the signs and symptoms of muscle dysmorphia effective ways to look after yourself – managing stress, anxiety and worry for the household how and when to seek professional help Who is this training suitable for Parents, other family members and/or carers of people who are experiencing eating difficulties – or anyone else interested for personal reasons Anyone who works with people and needs to know how best to help when someone shares that they are struggling with food Therapists, counsellors and any other mental health and welfare professionals who want to gain a better understanding of eating difficulties, their symptoms and impact so they can support families with a member who is experiencing eating difficulties. Course Programme The ‘Understanding Eating Difficulties’ course starts at 9.15am and runs until 1.30pm. 9.15am Join the Zoom meeting 9.30am Understanding eating disorders and subclinical disordered eating behaviours 10.45am Comfort break and discussion 10.55am Understanding body image, perception and influential narratives 12.00pm Comfort break and discussion 12.10pm How to approach eating difficulties and be most helpful 1.15pm Course ends Important note This live online CPD training event is an awareness raising course, providing you with evidence-based information, facts and effective communication skills. It does not qualify you to work with eating disorders. If you are an experienced, qualified HG therapist /counsellor who would like to learn more about how we can work therapeutically with people with eating difficulties, problems around food or eating disorders – view our advanced CPD training in-person workshop: Working with Eating Difficulties

Course Description:This intensive two-day course on the Fundamentals of Dermatology for Primary Care is highly relevant for healthcare professionals in primary care, especially those lacking dermatology in their post-registration training. The course offers an opportunity to advance in practice, gain relevant competencies, and enhance clinical confidence for improved patient care.Introduction:Understanding dermatology care is vital in general practice, given that 10-15% of the primary care workload involves dermatology. Common skin conditions have a significant psychological impact on patients. The course emphasizes the importance of proper skin assessment, accurate diagnosis, and effective patient self-management for better treatment outcomes.Day One:- 09:15 AM: Coffee and registration- 09:30 AM: Introduction and course objectives- 09:40 AM: Anatomy and physiology of normal skin- 10:00 AM: Pathophysiology of acne, eczema, and psoriasis - understanding skin changes- 10:45 AM: Coffee break- 11:00 AM: The language of dermatology - effective description- 11:45 AM: Skin assessment and history-taking - recording observations- 13:00 PM: Lunch break- 13:45 PM: Recognizing skin changes: skin lesions and skin cancer - addressing concerns- 14:00 PM: Hyper and hypo pigmentation - understanding variations- 14:30 PM: Screening for skin cancer and promoting sun safety- 15:00 PM: Dermatology resources and guidelines - accessing information- 16:00 PM: Action plan, evaluation, and resources- 16:15 PM: CloseDay Two:- 09:15 AM: Welcome back and course work review- 09:30 AM: Managing acne in primary care - practical applications and treatments- 10:30 AM: Managing psoriasis in primary care - topical treatment and demonstrations- 10:45 AM: Coffee break- 11:00 AM: Managing eczema in primary care - practical challenges and solutions- 11:45 AM: Understanding patient self-management and psycho-social aspects- 12:30 PM: Lunch break- 13:30 PM: Practical emollient workshop - exploring patient preferences- 14:15 PM: Skin infections - recognition, diagnosis, and management- 14:45 PM: Genital skin conditions - Update on lichen sclerosis recognition and treatment- 15:30 PM: Practice reviews, competencies, and reflective discussion- 16:15 PM: CloseCourse Aim:To equip primary care healthcare professionals with evidence-based knowledge and practical confidence to elevate dermatology care, improve patient support for common skin conditions, and ensure appropriate secondary care referral.Learning Outcomes (Day 1):- Develop a Strong Foundation: Understand skin anatomy and physiology for a comprehensive grasp of normal skin characteristics.- Decipher Pathophysiology: Discern the intricacies of common dermatology conditions, such as acne, eczema, and psoriasis, understanding the underlying skin changes that drive these conditions.- Master the Language of Dermatology: Gain proficiency in describing dermatological observations accurately, facilitating effective communication and reporting.- Harness the Power of Assessment: Elevate skin assessment and history-taking skills, honing the ability to document observations and pertinent patient history with precision.- Recognise Skin Changes: Sharpen the skill of identifying skin lesions and potential indicators of skin cancer, equipped with the expertise to navigate the "when to worry" challenge.- Explore Pigmentation Variations: Delve into hyper and hypo pigmentation, understanding conditions like dermatosis papulosa nigra, sebaceous hyperplasia, solar lentigo, and freckles.- Promote Sun Safety and Dermatology Education: Grasp strategies for skin cancer screening and sun safety healthcare education, contributing to proactive patient care.- Navigate Dermatology Resources: Gain insight into valuable dermatology resources and guidelines, empowering continuous learning beyond the course.Learning Outcomes (Day 2):- Enhance Practical Skills: Gain hands-on experience in managing common skin conditions like acne, psoriasis, and eczema using both over-the-counter and topical treatments.- Empower Patient Support: Engage with patients to gain insights into their experiences of self-managing chronic skin conditions, focusing on psycho-social aspects and effective coping strategies.- Immerse in Practical Emollient Workshop: Participate in a tactile workshop to understand patient preferences and choices in emollient usage.- Refine Diagnostic Skills: Develop the ability to recognize, diagnose, and manage skin infections effectively, improving overall dermatological care.- Master Genital Skin Conditions: Gain updated knowledge on recognising and treating genital skin conditions like lichen sclerosis, enhancing expertise in a specialized area.- Reflect and Consolidate: Engage in reflective discussions, reviewing competencies gained during the course and integrating newfound insights.Course Conclusion:Conclude the two-day course with a profound sense of accomplishment, armed with enriched dermatological knowledge, practical skills, and patient-centered strategies that will positively influence your professional practice.

This Business English tutoring course is designed to help adult learners improve their English language skills within a professional context. Participants will focus on developing their communication skills, vocabulary, and cultural understanding necessary for success in the business world. Through practical exercises, role-plays, and industry-specific materials, learners will enhance their ability to effectively communicate in English within various business situations.  Course Duration: 12 weeks (48 sessions) Course Objectives: By the end of this course, participants will: 1. Communicate confidently and effectively in English within a business setting. 2. Expand business-related vocabulary and improve language accuracy. 3. Develop listening skills to understand business conversations and presentations. 4. Enhance reading comprehension skills for business-related texts. 5. Write accurately and coherently for business correspondence. Course Outline: Week 1: Introduction to Business English - Introduction to course objectives, expectations, and methodology - Assessment of participants' current language proficiency and individual learning goals - Overview of key business English skills and areas of focus Week 2: Business Communication Skills - Developing effective oral communication skills for business settings - Role-plays and discussions related to common business scenarios - Enhancing fluency, clarity, and confidence in expressing ideas and opinions Week 3: Business Vocabulary Expansion - Expanding business-related vocabulary and terminology - Exercises and activities to reinforce and practice key business terms - Incorporating industry-specific jargon into oral and written communication Week 4: Business Writing Skills - Improving writing skills for business correspondence - Practice exercises for emails, reports, memos, and other business documents - Enhancing clarity, coherence, and professional tone in written communication Week 5: Listening and Comprehension in Business Contexts - Developing listening skills to understand business conversations, presentations, and meetings - Authentic listening materials related to various business topics - Strategies for note-taking, understanding accents, and extracting key information Week 6: Reading and Comprehension for Business - Developing reading skills for business-related texts - Strategies for skimming, scanning, and understanding complex business documents - Identifying main ideas, supporting details, and summarising key information Week 7: Business Presentation Skills - Developing effective presentation skills for business contexts - Techniques for organising content, engaging the audience, and delivering impactful presentations - Practice sessions with feedback and guidance Week 8: Business Negotiation Skills - Enhancing negotiation skills for business interactions - Role-plays and practical exercises for successful negotiations - Polishing language and strategies for effective business communication Week 9: Business Etiquette and Cultural Understanding - Understanding business etiquette and cultural nuances in professional settings - Developing intercultural communication skills for international business contexts - Practicing effective communication in diverse and multicultural environments Week 10: Business Networking and Socialising - Developing language skills for networking and socialising in business contexts - Role-plays and exercises for effective communication at conferences, events, etc. - Polishing conversational skills, small talk, and building professional relationships Week 11: Business Grammar and Language Accuracy - Reviewing and reinforcing essential grammar rules and structures in a business context - Identification and correction of common errors in business writing and speaking - Exercises and activities to improve language accuracy Week 12: Review and Final Evaluation - Reviewing course content and addressing individual needs - Comprehensive review exercises for all language skills in a business context - Final evaluation and feedback session Note: This syllabus serves as a guideline and can be customised based on the specific needs, interests, and proficiency levels of the participants. The course may also include guest speakers or industry-specific case studies to provide further immersion and practical application of language skills.

Dermatology focused days have been offered by BBO Training since 2017; we are delighted to be work together with Dermatology Education Partnership Ltd as training providers. The Dermatology Update for Primary Care is particularly relevant for GPs and primary care nurses (and pharmacists) who wish to update knowledge on dermatology care, including evidence-based practice and guidance. You will see the programme moves you through from knowledge and guidance/guidelines updates to patient and practical aspects to then seeing how you can incorporate this knowledge into practice at a local level. The new skills you will learn will enhance patient care and may reduce secondary care referrals. The importance of dermatology care and promotion of skin health is essential in general practice. The Primary Care Dermatology Society states that 10-15% of the primary care workload involves dermatology and that many common skin conditions are managed entirely within the practice setting. This workload continues to increase as on-going changes in funding and the NHS structure move more patient care into the community. Chronic skin conditions have a psychological impact on life and healthy living. Supporting and helping patients with self-management is often the key to treatment success. The Dermatology Update for Primary Care programme is attached together with tear off application slip, which should be returned to me at the above address. The day will be led by Julie Van Onselen, a dermatology adviser, trainer and educator who has 25 years experience as a dermatology nurse practitioner. Frankie Brown will be organising and facilitating the day. Learning Outcomes for 'Dermatology Update' Day for Primary Care Practitioners By the completion of the 'Dermatology Update' Day, attendees, who are experienced and registered healthcare professionals, should be able to: 1. Enhanced Clinical Knowledge and Guidelines Understanding: - Demonstrate a comprehensive understanding of the latest evidence-based information regarding facial skin conditions, including eczema, psoriasis, and other common dermatological concerns. - Synthesize and apply updated clinical guidelines to effectively diagnose and manage facial skin conditions in primary care settings. 2. Application of Evidence-Based Practices: - Apply the acquired knowledge to make informed and evidence-based decisions in the treatment and management of eczema, psoriasis, and other facial skin conditions. - Utilize current guidelines to guide the prescription of appropriate treatment modalities, taking into consideration patient-specific factors  3. Advanced Treatment and Management Strategies: - Assess a wide range of treatment and management options for acne, eczema, and psoriasis, and demonstrate an improved ability to tailor interventions to individual patient needs. - Enhance clinical confidence in recommending suitable therapeutic approaches that align with the latest medical advancements. 4. Enhanced Recognition of Skin Lesions: - Differentiate between various types of benign skin lesions, showcasing improved proficiency in identifying and classifying these conditions accurately. - Display a heightened ability to identify potential indicators of pre-cancerous and skin cancer lesions, enabling timely referrals and appropriate patient management. 5. Introduction to Dermoscopy and Practical Application: - Describe the fundamental principles of dermoscopy and its role in enhancing diagnostic accuracy for various skin conditions. - Participate in a practical dermoscopy session, applying learned techniques to recognize key dermoscopic patterns and features.   6. Confidence in Practical Dermatology Skills: - Demonstrate an increased level of confidence in approaching cases involving facial skin conditions, benign skin lesions, and potential skin cancer concerns. - Employ acquired practical skills, such as dermoscopy, to improve diagnostic accuracy and patient outcomes. 7. Effective Communication and Patient Education: - Communicate effectively with patients regarding diagnosis, treatment plans, and potential outcomes for various facial skin conditions. - Exhibit improved skills in educating patients about self-care strategies, treatment adherence, and monitoring their condition over time. 8. Holistic Patient Care: - Understand the psychosocial impact of facial skin conditions on patients and their quality of life, and integrate this knowledge into patient-centered care strategies. - Approach patient care with a holistic mindset, addressing medical, emotional, and psychological aspects of dermatological conditions. By actively engaging in the 'Dermatology Update' Day, attendees will not only augment their clinical knowledge and skills but also enhance their ability to provide comprehensive and evidence-based care to patients with various dermatological concerns in primary care settings.

Any successful business manager will tell you that you never get the deal you deserve - you always get the deal you negotiate! This two-day workshop includes recent research and practical techniques from the Harvard Business School Negotiation Project and provides a unique opportunity to learn and practice these skills in a safe environment using up to date materials and life-like practice negotiation case studies. This course will help participants to: Understand the basics of negotiation Develop negotiating skills Increase their business acumen Develop their communication skills Learn the models, techniques and tools for an effective negotiation Identify the barriers to agreements Close the deal 1 What is negotiation? Key skills for negotiation Types of negotiation Win-lose negotiations versus Win-win negotiations Wise agreements and Principled Negotiation 2 Four key negotiating concepts BATNA - Best alternative to negotiated agreement Setting your reservation price ZOPA - Zone of possible agreement Creating and trading value 3 Business acumen Understanding pricing, gross margins and profit Knowing the key points on which to negotiate 4 A Four Phase Model for negotiation Nine steps to successful planning Discussing a deal - creating and claiming value Making and framing proposals Bargaining for the winning deal 5 Effective communication Effective questioning Active listening skills Understanding and interpreting body language Barriers to effective communication 6 Understanding influence and persuasion Influencing strategies Ten proven ways to influence people Six universal methods of persuasion Understanding why people do business with other people 7 Negotiating tactics Tactics for win-lose negotiations Tactics for win-win negotiations Effective team negotiating Understanding and using powerv What do you do when the other side has more power? 8 Barriers to agreement Common barriers to agreement The Negotiators Dilemma Dealing with die-hard negotiators Dealing with lack of trust 9 Potential barriers to cross-border agreements Understanding business methods and practice in other cultures Figuring out who has the power and who makes decisions Recognising and dealing with cultural differences What's OK here might not be OK there 10 Closing the deal Four steps to closing the winning deal