1467 Courses in Cardiff delivered Live Online

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Proofreading & Copyediting Level 5 Course Overview This Proofreading & Copyediting Level 5 course offers an in-depth understanding of the essential skills required for proofreading and copyediting. Learners will explore key techniques for enhancing text accuracy, consistency, and clarity. Through detailed lessons, this course covers proofreading basics, the application of style guides, grammatical rules, and the intricacies of copyediting. Learners will also gain knowledge in legal checks and how to develop a successful career in this field. By the end of the course, participants will have a solid foundation in proofreading and editing, enabling them to produce high-quality written content that meets industry standards. Course Description This comprehensive course dives into the world of proofreading and copyediting, focusing on fundamental skills and advanced techniques. Learners will examine key concepts like applying style guides, understanding grammar rules, and maintaining text accuracy. Modules cover proofreading both on paper and on-screen, copyediting for language use, accuracy, and legal checks. A significant part of the course involves developing an understanding of professional editing practices, which will enable learners to work in various industries such as publishing, marketing, and legal sectors. The course structure is designed to offer a gradual progression, helping learners to refine their skills and gain confidence in producing error-free and well-polished content. Proofreading & Copyediting Level 5 Curriculum Module 01: Proofreading Basics Module 02: Applying the Style Guide Module 03: Spelling and Grammar Module 04: Proofreading on Paper Module 05: Proofreading On-Screen Module 06: Copy-Editing Basics Module 07: Copy-Editing – The Use of Language Module 08: Copy-Editing – Checking Accuracy and Facts Module 09: Copy-Editing – The Beginning and The End Module 10: Copy-Editing – Legal Checks Module 11: Finding Work and Developing Your Career (See full curriculum) Who is this course for? Individuals seeking to improve their proofreading and editing skills. Professionals aiming to advance in editing and publishing careers. Beginners with an interest in editing and writing industries. Anyone seeking to refine their written communication. Career Path Proofreader Copyeditor Content Editor Publishing Assistant Editorial Assistant Freelance Proofreader/Copyeditor Legal Proofreader Publishing Manager

Basic Video Animation Training With Vyond Course Overview "Basic Video Animation Training with Vyond" offers learners an essential introduction to creating engaging and professional animations using Vyond, a leading animation software. The course provides a comprehensive understanding of the key tools and features available within Vyond, allowing learners to create dynamic animated videos. Through this course, learners will gain the skills to design and produce animations that are suitable for business presentations, marketing campaigns, social media content, and more. With a focus on animation principles, learners will be equipped to create visually appealing content that effectively communicates messages and enhances audience engagement. By the end of the course, learners will have developed the ability to use Vyond independently to create high-quality animated videos for various professional purposes. Course Description This course is designed to teach beginners how to use Vyond for creating animated videos. The training covers the basics of navigating the Vyond platform, including how to set up a project, animate characters, use props and backgrounds, and apply transitions. Learners will also explore different animation techniques to convey messages more effectively. The course is structured to provide a step-by-step approach, enabling learners to build their confidence in creating animations from scratch. Throughout the training, students will learn how to enhance their videos with custom text, voiceovers, and sound effects, helping them develop the skills needed for creating engaging, polished animations. By the end of the course, learners will be able to design animations that effectively capture their audience’s attention, adding value to their professional content creation toolkit. Basic Video Animation Training With Vyond Curriculum Module 01: Basic Video Animation Training With Vyond (See full curriculum) Who is this course for? Individuals seeking to create professional animated content Professionals aiming to enhance their visual communication skills Beginners with an interest in animation or video production Marketers and content creators looking to incorporate animation into their campaigns Educators and trainers who want to use animated videos in their lessons Career Path Video Content Creator Social Media Manager Marketing Specialist Animation Specialist Visual Communication Designer

Weight Loss Coach Certification (Accredited): All Levels Course Overview The Weight Loss Coach Certification (Accredited): All Levels is designed to provide a comprehensive foundation for individuals looking to become qualified weight loss coaches. This course covers a broad range of essential topics, from weight loss nutrition and common diet plans to understanding the coaching process and motivation techniques. Learners will acquire a well-rounded understanding of the challenges and strategies involved in helping clients achieve sustainable weight loss. By the end of the course, learners will be equipped with the knowledge and skills to offer effective support and guidance to those on their weight loss journeys, ensuring they are prepared to step into coaching roles with confidence. Course Description This course delves into a variety of key aspects necessary for becoming a successful weight loss coach. Topics covered include weight loss nutrition theory, common diet plans, training principles, and problem-solving strategies for common weight loss obstacles. Learners will explore motivational techniques to inspire and maintain client progress, while also understanding how to build a personal brand as a weight loss coach. Throughout the course, students will be guided through each step of the coaching process and gain the expertise to assist clients in achieving lasting results. This course is suitable for individuals looking to develop their coaching practice, enhance their expertise, or start a career in the weight loss industry. Weight Loss Coach Certification (Accredited): All Levels Curriculum: Module 01: Introduction Module 02: Coaching Process Module 03: Weight Loss Nutrition Theory Module 04: Common Diets Explained Module 05: Weight Loss Training Theory Module 06: How To Solve Common Weight Loss Problems Module 07: Weight Loss Motivation Module 08: Building Your Brand (See full curriculum) Who is this course for? Individuals seeking to become certified weight loss coaches. Professionals aiming to expand their expertise in health and wellness. Beginners with an interest in nutrition, fitness, and coaching. Those wanting to transition into a career focused on client support and lifestyle coaching. Career Path: Weight Loss Coach Health and Wellness Coach Personal Trainer with a focus on weight management Nutrition Consultant Fitness Consultant

Report Writing Course Overview This comprehensive course in report writing is designed to equip learners with the skills needed to write clear, structured, and effective reports in any professional setting. Covering essential topics such as planning, research, writing, and presentation, the course provides a solid foundation for producing high-quality reports. Learners will develop an understanding of grammar, punctuation, and the use of visual aids, such as tables and graphs, to enhance their reports. By the end of the course, participants will have the ability to create well-structured, concise, and informative reports suited to various industries. Course Description The course delves into the core principles of report writing, beginning with an introduction to the basics and progressing through the stages of planning, preparation, and writing. Learners will explore research techniques and how to collect relevant information effectively. Emphasis is placed on developing an organised structure for reports and revising for clarity and accuracy. The course also covers the technical aspects of grammar and punctuation, the inclusion of visual data, and proposal writing, enabling learners to present their findings professionally. With guidance on creative thinking, learners will refine their ability to approach report writing with a strategic mindset, ensuring their work is impactful and relevant in any workplace. Report Writing Curriculum Module 01: The Basics of Report Writing Module 02: Planning for Report Writing Module 03: Preparation for Report Writing Module 04: Research and Information Collection Module 05: Writing and Revising the Report Module 06: English Grammar and Punctuation Guide for Report Writing Module 07: Using Tables, Charts and Graphs in a Report Module 08: Proposal Writing Module 09: Presentation of the Report Module 10: Developing Creative Thinking and Creativity Module 11: Quick Check While Writing a Report (See full curriculum) Who is this course for? Individuals seeking to improve their report writing skills. Professionals aiming to enhance their report presentation abilities. Beginners with an interest in learning effective report writing. Those wishing to develop the skills necessary for clear communication in the workplace. Career Path Report Writer Business Analyst Technical Writer Project Manager Administrative Support Research Assistant

Create Animations Using Flourish Studio Course Overview "Create Animations Using Flourish Studio" is designed to teach learners how to create dynamic, engaging animations using Flourish Studio, a powerful visualisation tool. This course covers everything from understanding the interface to building complex, interactive visualisations that can bring data to life. Through step-by-step instructions, learners will develop the skills necessary to enhance presentations, reports, and projects with professional-quality animations. By the end of the course, participants will be able to confidently use Flourish Studio to create visually compelling animations that are tailored to their specific data and narrative needs. This course is suitable for those looking to boost their visual communication skills and make an impact in data presentation. Course Description This course delves into the various capabilities of Flourish Studio, focusing on both its basic and advanced features. Learners will start by exploring the interface and learning how to work with different templates. The course then covers key areas such as importing and managing data, creating animations, and customising visualisations from scratch. In addition to mastering specific templates, participants will also learn how to craft a compelling data story and explore Flourish's other unique features. By the end of the course, learners will have the knowledge and skills to create engaging animations that effectively communicate data insights. Resources and tips for continued development will also be provided, ensuring that learners can keep building on their newfound expertise. Create Animations Using Flourish Studio Curriculum Module 01: Introduction to Flourish Studio Module 02: Getting Started with Flourish Module 03: Adding and Managing Data in Flourish Templates Module 04: Creating Visualisations in Flourish Studio from Scratch Module 05: More Visualisation Templates in Flourish Studio Module 06: Creating a Story and Other Options Module 07: Other Exciting and Important Features Module 08: Data Visualisation Tips & Resources Module 09: Congratulations (See full curriculum) Who is this course for? Individuals seeking to enhance their data presentation skills. Professionals aiming to improve their visual communication abilities. Beginners with an interest in data visualisation or animation. Anyone involved in creating impactful presentations or reports. Career Path Data Visualisation Specialist Marketing Analyst Data Storyteller Presentation Designer Business Intelligence Analyst Marketing Manager Data Analyst

Microsoft Power BI Training Course Overview: The Microsoft Power BI Training course is designed to equip learners with the knowledge and skills to use Power BI effectively for data analysis and reporting. This course covers the core features of Power BI, from data import and transformation to the creation of reports and visualizations. Learners will explore how to analyse data, generate insights, and create dynamic dashboards for reporting purposes. Whether you are looking to improve your analytical skills or advance your career, this course provides the foundation needed to become proficient in using Power BI for various data analysis tasks. By the end of the course, learners will be able to handle large data sets, create compelling visual reports, and make data-driven decisions. Course Description: This comprehensive Microsoft Power BI course delves into the essential components of the Power BI platform. Learners will start by exploring how to import and work with data, before progressing to designing reports and visualizations. The course includes an in-depth look at the various types of visualizations available, enabling learners to display data in an intuitive, easy-to-understand format. Additionally, learners will explore the Power BI Web App to access and share their reports online. As they move through the course, participants will gain valuable skills in data transformation, reporting, and visualization, all of which are applicable to industries requiring data-driven decision-making. By completing this course, learners will have a solid understanding of Power BI and the ability to create impactful reports and dashboards for business or personal use. Microsoft Power BI Training Curriculum: Module 01: Getting Started Module 02: Working with Data Module 03: Working with Reports and Visualizations Module 04: A Closer Look at Visualizations Module 05: Introduction to the Power BI Web App (See full curriculum) Who is this course for? Individuals seeking to understand Power BI and data analysis. Professionals aiming to enhance their data reporting skills. Beginners with an interest in business intelligence and data analytics. Anyone looking to improve their ability to visualise data for better decision-making. Career Path: Data Analyst Business Intelligence Analyst Reporting Specialist Data Visualisation Specialist Business Analyst

Gain Confidence and Presence as a TV Presenter Course Overview: "Gain Confidence and Presence as a TV Presenter" is an engaging and comprehensive course designed for aspiring TV presenters who wish to enhance their on-screen presence. It covers the essential skills and knowledge required to succeed in this field, focusing on confidence-building, presenting techniques, and key industry practices. Learners will gain the ability to speak confidently in front of the camera, handle teleprompters, and create a professional showreel, ultimately helping them to establish a strong and compelling presence in the media. This course is ideal for those looking to build a career as a TV presenter, as it provides the tools and techniques needed to excel in both live and recorded broadcast settings. Course Description: This course delves into the core aspects of becoming a successful TV presenter, with a focus on building confidence and mastering key techniques. Participants will explore various topics such as understanding the role of a presenter, the qualifications and skills required, and the best practices for speaking in front of the camera. Additionally, the course covers teleprompter use, creating showreels, conducting interviews, and crafting scripts for effective presentation. Learners will gain valuable insights into the nuances of TV presenting, allowing them to present with clarity, confidence, and professionalism. By the end of the course, learners will have the knowledge and skills needed to step into the world of television presenting, whether for news, entertainment, or specialised broadcasts. Gain Confidence and Presence as a TV Presenter Curriculum: Module 01: Who is a TV Presenter? Module 02: Qualifications and Skills Required to Become a Presenter Module 03: Essentials to Become a Presenter Module 04: Talking To/ Speaking in Front of The Camera Module 05: Talk Back and Teleprompter Module 06: Creating a Showreel Module 07: Interviewing Techniques Module 08: Scripting Techniques (See full curriculum) Who is this course for? Individuals seeking to build a career as a TV presenter Professionals aiming to enhance their public speaking skills Beginners with an interest in media and broadcasting Those looking to improve their on-screen presence and confidence Career Path: TV Presenter News Anchor Broadcast Journalist Entertainment Host Media Consultant Radio Presenter Content Creator for TV or Online Platforms

Short Circuit Analysis for HV Three Phase Systems Course Overview This course on Short Circuit Analysis for HV Three Phase Systems provides an in-depth exploration of fault analysis in high voltage electrical systems. Focusing on the theoretical and practical application of various analysis methods, the course equips learners with the skills to assess and model electrical faults in three-phase systems. By covering core topics such as symmetrical and asymmetrical faults, per unit analysis, and transformer modelling, this course ensures that participants are prepared for real-world fault diagnosis and system modelling challenges. Learners will gain a thorough understanding of fault behaviour and how to perform accurate short circuit analysis, which is essential for enhancing system stability and safety. Course Description The course delves into the key aspects of short circuit and fault analysis for high voltage (HV) three-phase systems. Participants will explore various analysis techniques, including per-phase and per-unit analysis, along with the importance of base changes and transformer modelling. The course introduces symmetrical components and covers advanced topics such as asymmetrical three-phase fault analysis and system modelling. Learners will develop a clear understanding of how to assess the impact of short circuits on the electrical network and identify the appropriate mitigation strategies. The course is designed to provide learners with both the theoretical foundation and technical knowledge to perform detailed fault analysis and optimise system performance. Short Circuit Analysis for HV Three Phase Systems Curriculum Module 01: Introduction to Short Circuit Analysis for HV Three Phase Systems Module 02: Short Circuit & Fault Analysis Overview Module 03: Per Phase Analysis Module 04: Per Unit Analysis Module 05: Change of Base Module 06: Transformers & Per Unit Analysis Module 07: Symmetrical Components Module 08: Asymmetrical Three Phase Fault Analysis Module 09: System Modeling (See full curriculum) Who is this course for? Individuals seeking to understand short circuit analysis in electrical systems. Professionals aiming to enhance their knowledge in HV power system analysis. Beginners with an interest in electrical engineering and fault analysis. Engineers looking to advance their skills in power system design and fault management. Career Path Electrical Engineer Power System Analyst HV Systems Designer Electrical Maintenance Engineer Power Network Consultant Utility System Planner

First Aid for Pets Course Overview The "First Aid for Pets" course is designed to equip learners with essential knowledge and skills to respond effectively to a variety of emergency situations involving pets. This course covers key topics such as handling injuries, treating burns, managing breathing problems, and performing CPR on animals. It provides a clear understanding of the symptoms and treatments for common pet emergencies, ensuring that learners feel confident and prepared to care for pets in critical conditions. On completion, learners will be able to act quickly and competently in emergencies, improving their ability to manage animal health crises. Course Description This course delves into the fundamentals of pet first aid, offering an in-depth exploration of a range of emergency situations pets may face. Topics include treating fractures, burns, and stings, managing choking and drowning, and addressing common health issues such as dehydration, fever, and poisoning. Learners will also gain knowledge on handling pets during emergencies and performing life-saving procedures like CPR. With a focus on both preventative care and urgent interventions, the course offers a comprehensive learning experience. By the end, learners will have a solid foundation in managing pet health emergencies and will be able to provide immediate care in critical situations. First Aid for Pets Curriculum Module 01: Basics of First Aid Module 02: Handling Fracture and Injuries Module 03: Stings, Bites and Burns Module 04: Impalement Injuries, Drowning and Choking Module 05: Pet First Aid for Fainting, Fever and Dehydration Module 06: First Aid for Breathing Problems Module 07: Diarrhoea and Vomiting Module 08: Treatment for Difficult Labour and Poisoning Module 09: Straining, Sunburn and Wounds Module 10: Shock and Regular Check-Ups Module 11: Cardiopulmonary Resuscitation (CPR) Module 12: Tips for Handling Pets (See full curriculum) Who is this course for? Individuals seeking to enhance their ability to manage pet emergencies. Professionals aiming to develop skills for pet care and animal welfare. Beginners with an interest in animal health and emergency response. Pet owners wanting to improve their emergency preparedness for their animals. Career Path Pet care assistant Veterinary support roles Animal welfare officer Pet first aid trainer Animal shelter worker