1061 Courses in Cardiff delivered Live Online

Diabetes is serious. It can be life-threatening, however, people with diabetes can live long, healthy lives if their condition is kept well-controlled. In this training course, we explain what diabetes is and what to look out for. We cover how it is diagnosed and how to provide care and support to a person living with diabetes.

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Understand what Emotional Intelligence is and how it impacts you and others around you. Course overview Duration: 1 day (6.5 hours) Emotional intelligence (EI) is increasingly being regarded as a major key to personal success. IQ measures our ability to problem solve and is pretty difficult if not impossible to change. Our emotional intelligence is our ability to problem solve about emotions and like any other skill can be developed and honed. Some of the most successful people in life today are those who are regarded as having a high level of emotional intelligence whatever their level of IQ. Being able to manage themselves and others successfully is often a crucial factor in their success. With a growing emphasis on ‘soft skills’, leaders and managers need to be able to sensitively handle other people, both within and outside the organisation. Emotions are important in work life. They drive motivation and commitment; they are an inherent part of what we do whatever our job role. Effective individuals are proficient at recognising, using, understanding, and managing emotions in themselves and others. This one day course will help participants improve their understanding and skill in these areas. Objectives  By the end of the course you will be able to: Identify the aspects of your role where emotions are important Recognise the four key elements of Emotional Intelligence Use a range of skills to build and maintain key relationships Develop an emotionally intelligent ‘culture’ in your part of the organisation Create a personal action plan to continue to enhance and monitor your Emotional Intelligence Content Emotional Intelligence (EI) What is Emotional Intelligence? Where does it sit in the “whole person model” IQ, Personality Traits, Skills and Knowledge and EI Dispelling the myths and legends about EI The RUUM Model of EI Recognising emotions in self and others Using emotions Understanding emotions Managing emotions Developing Skills in each of the 4 areas of EI Short and long-term strategies to develop EI Developing compensating strategies where needed Practical application of EI Leveraging EI strengths Practice using RUUM Model Case studies and scenarios Video analysis Examples in the public eye we can all relate to Incorporating EI into your day to day role Practical steps Peer coaching Action planning Optional Follow-up After completing this course, you have an opportunity to complete a psychometric to understand more about emotional motional drivers and derailers. If you would like to do this, you will be invited to complete a psychometric questionnaire called Lumina Emotion.It can be done online and takes between 30-60 minutes. The results are compiled into a report which one of our trained and accredited coaches will go through with the participant individually to work up an action plan to leverage their EI strengths and develop strength where needed.This can be very powerful in building EI into your people and your organisation.

Time for you to talk, explore and work through challenges you are facing... I help individuals find / reconnect with their passion & purpose, so they get up & do what they love! Giving people direction, self-confidence and belief to do the thing they want to do... Through 1:1 coaching, I create a space that supports people to explore and find solutions; giving clarity, confidence and energy to move forwards. ​If you feel stuck in your life or career, frustrated or unsure of how to move forwards, don't know what you want to do next... that's ok - we can work through your challenges at your pace over a series of coaching sessions that works for your time and budget.

Have you heard of Q fever? Join this free informative session about the disease and how it impacts herds and flocks in the UK. We will share our findings and bring forward case information, where herds have been impacted by the disease and are now beginning to take control of the disease through a number of steps, including vaccination and biosecurity measures. Q Fever is a disease caused by infection with the bacterium Coxiella burnetii, which can infect cattle, goats, sheep and many other mammals. Studies on the UK cattle herd indicate that Q fever is highly prevalent. Q fever is zoonotic, with those people in direct contact with ruminants at most risk – This will be a great opportunity for those working with livestock or going onto farms, to get the answers to the many questions that this disease raises. Join us for a free webinar to explore the disease behind the “silent troublemaker” that is Coxiella burnetii. Find out how Q-Fever can affect your flock, cattle or goat herds, and some of the challenges with diagnosis and management. Your speakers We are delighted to be joined by our expert guest speakers to share their insights and experiences. Prof Jonathan Statham, MA VetMB DCHP FRCVS. Jonathan is Chief Executive at RAFT Solutions and Professor of Sustainable Livestock Health & Welfare at Harper and Keele Veterinary School, chairing the InSHAW research group there. He is a practicing independent farm veterinary surgeon, graduating from Cambridge University in 1996 and is a partner and chair of Bishopton Veterinary Group. Jonathan is a Fellow and Specialist of the Royal College of Veterinary Surgeons; in 2015 he was awarded the UK Dairy Vet of the year. He is Past-President of the British Cattle Veterinary Association (BCVA), has held a range of representative or policy linked roles and currently sits on the Veterinary Products Committee (VPC) of the VMD, the steering group of the Ruminant Health & Welfare Group and the EU ‘Q fever’ one health panel. He is chair of the Innovate UK Agriculture Sector Group and chair of the Defra Pathway Chairs Group. He is a Fellow of Askham Bryan College and chairs the Animal Health & Welfare Board for England at Defra. He has published widely in the field of sustainable food, herd health, precision livestock farming and breeding technologies. Current key industry roles; ~ Chair Animal Health & Welfare Board for England (AHWBE) ~ Fellow of Askham Bryan College ~ Veterinary Products Committee (VPC) of the Veterinary Medicines Directorate (VMD), ~ Chair Animal Health & Welfare Pathway Chairs Group ~ Member of the GB Ruminant Health & Welfare Steering Group ~ Chair of innovate UK Agriculture Sector Group ~ Member Industry Cattle Mobility Steering Group ~ Member Johnes Disease technical Group ~ Member of International Embryo Transfer Society, Past key industry roles; ~ Past-President of the British Cattle Veterinary Association (BCVA), ~ GB ‘Cattle Health & Welfare Group (CHAWG), ~ GB ‘Sheep Health & Welfare Group’ (SHAWG), ~ Veterinary Policy Group (VPG) of the British Veterinary Association (BVA), ~ Past Director of the Cattle Health Certification Standards (CHeCS), ~ Past-President of the Yorkshire Veterinary Society (BVA) ~ Served on the Veterinary Residues committees (VRC) of the Veterinary Medicines Directorate (VMD), ~ FarmSkills Steering Group Katherine Timms, BVetMed (Hons), MRCVS. Ruminant Veterinary Advisor, Ceva Animal Health Katherine grew up in Leicestershire and went to the Royal Veterinary College, graduating with honours in 2007 before working in mixed practices in the Midlands with dairy, beef and equine clients. Katherine has a busy home life being married to a beef and sheep farmer with three children and having an active involvement in rural life. Katherine joined Ceva Animal Health in 2014 as part of the technical team, covering the UK in the role of veterinary advisor for the ruminant part of the business. Registrations are open to vets, farmers, SQP’s and those in farm supporting roles. Time permitting, the webinar will finish with a brief Q&A session.

Our Advanced Customer Service Training equips professionals with the essential skills to provide exceptional service in high-pressure and diverse environments. This course covers key areas like effective communication, conflict resolution, empathy, and the integration of diversity and inclusion. Participants will learn how to anticipate customer needs, manage expectations, and deliver consistent service excellence. By the end of the course, learners will be prepared to enhance customer satisfaction and foster lasting relationships, ensuring every interaction is impactful and effective.

Turning the dial - positive changes for the future Facilitated by Claire Warner Charity Culture, Wellbeing & Leadership Specialist Aimed at those working in fundraising and marcomms roles in UK hospices - - - You’ve made it through the toughest times—but what’s next? It’s time to shift gears and create positive, meaningful change in your work and wellbeing. This interactive workshop will help you: ✅ Move from survival mode to a proactive mindset ✅ Identify small, impactful changes that will make a big difference ✅ Build habits and strategies to sustain long-term success Using practical tools, real-world examples, and group discussions, you’ll leave with a clear plan to turn the dial and shape a brighter future for yourself and your fundraising role.

Course Duration: Half-day, 1-day, or modular delivery over 2–3 sessions Target Audience: Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the concept and importance of psychological safety. Recognise how psychological safety impacts team performance and wellbeing. Identify behaviours and practices that support or undermine psychological safety. Develop strategies to create inclusive, respectful, and open team cultures. Apply tools to encourage constructive feedback, innovation, and open dialogue. Course Outline Module 1: What is Psychological Safety? Definition and origin (Dr Amy Edmondson’s research) Why psychological safety matters: the business and human case Link between psychological safety, innovation, collaboration, and retention Misconceptions: It’s not about comfort or avoiding challenge Module 2: Assessing the Current Environment Signs of a psychologically safe vs unsafe environment Common team behaviours and leadership pitfalls Self-assessment: how psychologically safe is my team? Module 3: Building the Foundations The four stages of psychological safety: Inclusion safety Learner safety Contributor safety Challenger safety Role of trust, empathy, and emotional intelligence The leader’s role in creating safe environments Module 4: Practical Strategies to Foster Safety Encouraging open communication and constructive disagreement Creating space for risk-taking and vulnerability Responding to feedback and mistakes without blame Speaking up behaviours – how to model and support them Module 5: Embedding Psychological Safety into Team Culture Meeting practices that promote psychological safety How to give and receive feedback safely Inclusive decision-making and respectful challenge Recognising and rewarding candour and contribution Module 6: Leading with Psychological Safety Coaching conversations and active listening Managing difficult conversations and underperformance safely Supporting neurodiverse or marginalised voices Sustaining safety under pressure and during change Delivery Style Facilitated discussions and group work Role plays, reflection activities, and real-life scenarios Peer learning and action planning Optional pre-work or post-session surveys Course Materials Provided Participant workbook Psychological safety assessment toolkit Conversation starter guide Leadership checklist for building safety Personal and team action plan Optional Add-ons Team psychological safety assessments (anonymous survey) Post-course coaching or leadership debrief Co-delivery with DEI (Diversity, Equity & Inclusion) workshops Integration with feedback or team development programs

When The Party's Over: Substance use, addictions and workplace support  We use substances for all sorts of reasons—to manage stress or illness, to sleep, to unwind, to have fun, to cope. It may not always be healthy, but it often makes sense. “Substance use” spans a wide spectrum of meaning and social acceptability—and that context shapes how we judge others, and ourselves.  The word “drugs” often conjures up extremes, but the reality spans everything from your morning coffee and after work drinks, to your vape break, to prescription medications, to substances that are illegal to buy, or taboo to use. What society chooses to label as acceptable—or not—sometimes has less to do with harm, and more to do with social and cultural norms and values.  As we explore in this workshop, feelings of judgement and shame frequently perpetuate the cycle of substance addiction; so how can we successfully modify our behaviour if we can’t talk about it, or ask for help and support, especially at work?  This workshop is not a lesson about the dangers or symptoms of drug misuse, It is an engaging, thought-provoking exploration designed to increase understanding and compassion.  Workshop outline:  Reframing the drug landscape – breaking down the stigma  Challenging the misconceptions about substance use and addiction  Exploring useful strategies to support progress and prevent relapse  How to better recognise the signs of difficulty and hold empathetic conversations  Navigate self-help, peer, and professional support options for the workplace  FIND OUT MORE HERE Build your own training package At Mindmaps Wellbeing, we know that every business is unique, and no team is the same. That’s why we’ve developed our range of short, specialist wellbeing and mental health themed workshops—a fully flexible approach to workplace wellbeing training.  Because all of our workshops are short and impactful, you can build a package that truly meets your organisation’s needs. Perhaps you’re looking to manage stress, challenge stigma, or avoid burnout? Maybe your team would benefit from some training on self-care, starting difficult conversations or coping with remote working? Or You choose the sessions that suit your team best.   Contact us to start building your unique package for workplace wellbeing! 

Course Duration: Half-day, 1-day, or modular delivery over 2–3 sessions Target Audience: Managers, team leaders, HR professionals, and employees who want to foster trust, openness, and inclusivity within their teams or organisations. Course Objectives By the end of this course, participants will be able to: Understand the concept and importance of psychological safety. Recognise how psychological safety impacts team performance and wellbeing. Identify behaviours and practices that support or undermine psychological safety. Develop strategies to create inclusive, respectful, and open team cultures. Apply tools to encourage constructive feedback, innovation, and open dialogue. Course Outline Module 1: What is Psychological Safety? Definition and origin (Dr Amy Edmondson’s research) Why psychological safety matters: the business and human case Link between psychological safety, innovation, collaboration, and retention Misconceptions: It’s not about comfort or avoiding challenge Module 2: Assessing the Current Environment Signs of a psychologically safe vs unsafe environment Common team behaviours and leadership pitfalls Self-assessment: how psychologically safe is my team? Module 3: Building the Foundations The four stages of psychological safety: Inclusion safety Learner safety Contributor safety Challenger safety Role of trust, empathy, and emotional intelligence The leader’s role in creating safe environments Module 4: Practical Strategies to Foster Safety Encouraging open communication and constructive disagreement Creating space for risk-taking and vulnerability Responding to feedback and mistakes without blame Speaking up behaviours – how to model and support them Module 5: Embedding Psychological Safety into Team Culture Meeting practices that promote psychological safety How to give and receive feedback safely Inclusive decision-making and respectful challenge Recognising and rewarding candour and contribution Module 6: Leading with Psychological Safety Coaching conversations and active listening Managing difficult conversations and underperformance safely Supporting neurodiverse or marginalised voices Sustaining safety under pressure and during change Delivery Style Facilitated discussions and group work Role plays, reflection activities, and real-life scenarios Peer learning and action planning Optional pre-work or post-session surveys Course Materials Provided Participant workbook Psychological safety assessment toolkit Conversation starter guide Leadership checklist for building safety Personal and team action plan Optional Add-ons Team psychological safety assessments (anonymous survey) Post-course coaching or leadership debrief Co-delivery with DEI (Diversity, Equity & Inclusion) workshops Integration with feedback or team development programs