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Duration 2 Days 12 CPD hours This course is intended for This course is ideal for developers and engineers including: Network engineers Systems engineers Data center engineers Consulting systems engineers Technical solutions architects Cisco integrators/partners Field engineers Server administrators Network managers Overview After taking this course, you should be able to: Apply troubleshooting methodology to Cisco ACI networks Troubleshoot logical and physical constructs of the Cisco ACI policy Understand Cisco APIC and its troubleshooting aspects Troubleshoot endpoint learning in Cisco ACI Troubleshoot Layer 2 traffic bridging and Layer 3 routing in the Cisco ACI network Troubleshoot hypervisor integration in Cisco ACI Troubleshoot Layer 4 to Layer 7 service insertion Troubleshoot contracts and route leaking in Cisco ACI The Troubleshooting Cisco Application-Centric Infrastructure (DCACIT) v5.2 course teaches you through a combination of lectures and labs the key components and procedures needed to troubleshoot Cisco Nexus 9000 Series Switches in Application-Centric Infrastructure (ACI) mode. This course is for advanced engineers who have installed and managed existing fabrics or for those who have completed the Implementing Cisco Application-Centric Infrastructure-Advanced (DCACI) course. Course Outline Describing Cisco ACI Troubleshooting Methodology Troubleshooting Logical and Physical Constructs Troubleshooting Cisco APIC Troubleshooting Endpoint Learning Troubleshooting Layer 2 Troubleshooting Layer 3 Routing Troubleshooting VMM Integration Troubleshooting Layer 4-7 Service Insertion Troubleshooting Contracts and Route Leaking Additional course details: Nexus Humans Cisco Troubleshooting Cisco Application Centric Infrastructure v5.2 (DCACIT) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Application Centric Infrastructure v5.2 (DCACIT) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Individuals responsible for maintaining and improving the workplace safety, Occupational health and safety officers, consultants, and advisors, Professionals wishing to acquaint themselves with PECB's IMS2 Methodology for implementing an OH&S MS, Individuals responsible for maintaining the conformity of OH&S MS to ISO 45001 requirements, Members of OH&S teams, Individuals aspiring to pursue a career as OH&S MS implementers, consultants, or officers Overview Explain the fundamental concepts and principles of an occupational health and safety management system (OH&S MS) based on ISO 45001 Interpret the ISO 45001 requirements for an OH&S MS from the perspective of an implementer Initiate and plan the implementation of an OH&S MS based on ISO 45001, by utilizing PECB's IMS2 Methodology and other best practices Support an organization in operating, maintaining, and continually improving an OH&S MS based on ISO 45001 Prepare an organization to undergo a third-party certification audit This course is designed to equip you with the competence to establish, implement, manage, and maintain an occupational health and safety management system (OH&S MS) in accordance with ISO 45001:2018 requirements and guidance. This training course aims to provide an in-depth understanding of ISO 45001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of an OH&S MS. The ultimate ambition of this training course is to enable you to create the conditions for a safer workplace. Introduction to ISO 45001 and initiation of an OH&S MS implementation Training course objectives and structure Standards and regulatory frameworks Fundamental concepts and principles of OH&S Initiation of the OH&S MS implementation The organization and its context Implementation plan of an OH&S MS Leadership and worker participation OH&S MS scope OH&S policy and objectives Hazard identification and assessment of risks and opportunities Implementation of an OH&S MS Resource management Awareness and communication Documented information management Operations management Emergency preparedness and response OH&S MS performance evaluation, continual improvement, and preparation for the certification audit Monitoring, measurement, analysis, and evaluation Internal audit Management review Treatment of nonconformities and incidents Continual improvement Preparation for the certification audit Closing of the training course

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. Getting Started Workshop Objectives The Problem Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Case Study Module Two: Review Questions Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Case Study Module Three: Review Questions Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Case Study Module Four: Review Questions Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (I) Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Case Study Module Seven: Review Questions Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Case Study Module Eight: Review Questions Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Case Study Module Nine: Review Questions Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Case Study Module Ten: Review Questions Creating a Performance Plan Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Case Study Module Eleven: Review Questions Wrapping Up Words from the Wise Lessons Learned

Duration 4 Days 24 CPD hours This course is intended for This course is appropriate for developers and administrators who intend to use HBase. Overview Skills learned on the course include:The use cases and usage occasions for HBase, Hadoop, and RDBMSUsing the HBase shell to directly manipulate HBase tablesDesigning optimal HBase schemas for efficient data storage and recoveryHow to connect to HBase using the Java API, configure the HBase cluster, and administer an HBase clusterBest practices for identifying and resolving performance bottlenecks Cloudera University?s four-day training course for Apache HBase enables participants to store and access massive quantities of multi-structured data and perform hundreds of thousands of operations per second. Introduction to Hadoop & HBase What Is Big Data? Introducing Hadoop Hadoop Components What Is HBase? Why Use HBase? Strengths of HBase HBase in Production Weaknesses of HBase HBase Tables HBase Concepts HBase Table Fundamentals Thinking About Table Design The HBase Shell Creating Tables with the HBase Shell Working with Tables Working with Table Data HBase Architecture Fundamentals HBase Regions HBase Cluster Architecture HBase and HDFS Data Locality HBase Schema Design General Design Considerations Application-Centric Design Designing HBase Row Keys Other HBase Table Features Basic Data Access with the HBase API Options to Access HBase Data Creating and Deleting HBase Tables Retrieving Data with Get Retrieving Data with Scan Inserting and Updating Data Deleting Data More Advanced HBase API Features Filtering Scans Best Practices HBase Coprocessors HBase on the Cluster How HBase Uses HDFS Compactions and Splits HBase Reads & Writes How HBase Writes Data How HBase Reads Data Block Caches for Reading HBase Performance Tuning Column Family Considerations Schema Design Considerations Configuring for Caching Dealing with Time Series and Sequential Data Pre-Splitting Regions HBase Administration and Cluster Management HBase Daemons ZooKeeper Considerations HBase High Availability Using the HBase Balancer Fixing Tables with hbck HBase Security HBase Replication & Backup HBase Replication HBase Backup MapReduce and HBase Clusters Using Hive & Impala with HBase Using Hive and Impala with HBase Appendix A: Accessing Data with Python and Thrift Thrift Usage Working with Tables Getting and Putting Data Scanning Data Deleting Data Counters Filters Appendix B: OpenTSDB

Duration 3 Days 18 CPD hours This course is intended for This introductory-level course is for experienced application developers new to MongoDB. Overview This course is approximately 50% hands-on lab to lecture ratio, combining engaging expert lessons, demos and group discussions with real-world, skills-focused machine-based labs and exercises. Working in a hands-on learning environment, guided by our expert team, you'll explore: Storage Basics MongoDB Document Model MongoDB Setup CRUD: Basics through Advanced Concepts Performance: Basics through Advanced Concepts Aggregation: Basics through Advanced Concepts Replication: Basics through Advanced Concepts Sharding: Basics through Advanced Concepts Schema Design Security Basics, Authentication & Authorization Application Development and Drivers Geared for experienced developers, Introduction to MongoDB for Developers is a comprehensive course that provides you with hands-on experience with the MongoDB query language, aggregation framework, data modeling, indexes, drivers, basic performance tuning, high availability and scaling. Throughout the course, you?ll explore the MongoDB Atlas database environment in detail, gaining job-ready skills you can put right to work after class. Storage Basics What is a Storage Engine? WiredTiger Storage Engine In-Memory Storage Engine Encrypted Storage Engine MongoDB Document Model JSON and BSON MongoDB Data Types MongoDB Setup Atlas Setup / Local MongoDB Setup CRUD Basics Insert Command Find Command Query Operators Remove Command Updating Documents CRUD Advanced Bulk Writes Retryable Writes Find and Modify Transactions Performance Basics Indexes Aggregation Basics Aggregation Pipeline Concepts Aggregation Pipeline Stages Aggregation Pipeline Expressions Aggregation Advanced $lookup stage $graphLookup stage $expr operator Faceted Search Type Conversions Advanced Expression Operators Date Expression Operators Expression Variables Aggregation Pipeline Optimizations Aggregation in a Sharded Cluster Replication Basics MongoDB Replica Sets Replica Set Use Cases Replication Mechanics Replication Advanced Using Write Concern to Tune Durability Semantics Using Read Concern to Tune Read Isolation Using Read Preference Replica Set Tag Sets Sharding Basics Sharding Concepts When to Shard What is a Shard Key? Zoned Sharding / MongoDB Atlas Global Clusters Sharding Advanced Components of a Sharded Cluster Sharding Mechanics Choosing a Good Shard Key Schema Design Schema Design Core Concepts Common Patterns Security Basics Authentication & Authorization Network Encryption Encryption at Rest Auditing

Duration 1 Days 6 CPD hours This course is intended for This course is intended for business users and knowledge workers in a variety of roles and fields who have competence in a desktop-based Microsoft Office productivity suite, and who are now extending Microsoft Office to a collaborative cloud-based Office 365 environment. Overview In this course, you will build upon your knowledge of the Microsoft Office desktop application suite to work productively in the cloud-based Microsoft Office 365 environment. You will: Sign in, navigate, and identify components of the Office 365 environment. Create, edit, and share documents with team members using the Office Online apps, SharePoint, OneDrive for Business, and Teams Collaborate using Teams. Configure Teams. This course introduces several productivity apps including SharePoint, OneDrive and Teams that can be used in combination by teams for communication and collaboration. Outline for Teams About What is Microsoft Teams? Overview How to Access Microsoft Teams Etiquette for using teams Integration Capabilities SharePoint OneDrive Interface Storage ? OneDrive & SharePoint Permissions & Access Owner, Member & Guest Communication and Collaboration Team Conversations Private conversations Mentions Inviting people Search Settings and Customization Use the search tool to find specific messages, files or people Working with Files Create new files Upload files Attaching or sharing Files Edit and Collaborate on files Open files in SharePoint OneDrive for personal files Administration (Champions) Add members to a Team Access administrator settings Meetings and calls Initiate a meeting on demand Schedule a meeting and invite attendees Meetings and Outlook Introduction to SharePoint What is SharePoint Understanding your permissions Logging into SharePoint Working with SharePoint sites Working with SharePoint sites Navigate, browse and search in a site Follow a site Working with documents Navigate a library Open and edit a document Upload or create a document in a library Share a file Set alerts for files Use checkout and check-in Team collaboration Versioning Getting Started (OneDrive Outline) Sign in, access and navigate Working with files and folders Upload files Organize files and folders Rename. Copy and download files Delete and recover files Search Use OneDrive with Office Save an office file online to OneDrive Use OneDrive with desktop office Versioning Share files Co-authoring

Duration 2 Days 12 CPD hours Overview What's New in This Guide? The behind-the-scenes journal entry for transactions is now included. This course is a continuation of topics following ?Get Started with QuickBooks 2020 for Windows?. First-time QuickBooks users will learn the basic features of the software. Experienced QuickBooks users will quickly learn the new features and functionality of QuickBooks 2020. This course covers features that are in QuickBooks Pro and Premier 2020. Memorizing Transactions Entering a New Memorized Transaction Editing a Memorized Transaction Deleting a Memorized Transaction Grouping Memorized Transactions Using a Memorized Transaction Printing the Memorized Transaction List Customizing Forms Creating a Custom Template Modifying a Template Printing Forms Using Other QuickBooks Accounts Other QuickBooks Account Types Working with Credit Card Transactions Working with Fixed Assets Working with Long-Term Liability Accounts Using the Loan Manager Creating Reports Working with Quick Reports Working with Preset Reports Sharing Reports Exporting Reports to Microsoft Excel Printing Reports Creating Graphs Creating QuickInsight Graphs Using QuickZoom with Graphs Working with the Sales Graph Customizing Graphs Printing Graphs Tracking and Paying Sales Tax Using Sales Tax in QuickBooks Setting Up Tax Rates and Agencies Indicating Who and What Gets Taxed Applying Tax to Each Sale Determining What You Owe Paying Your Tax Agencies Preparing Payroll with QuickBooks Using Payroll Tracking Setting Up for Payroll Setting Up Employee Payroll Information Setting Up a Payroll Schedule Writing a Payroll Check Printing Paycheck Stubs Tracking Your Tax Liabilities Paying Payroll Taxes Preparing Payroll Tax Forms Using Online Banking Setting Up an Internet Connection Setting Up Bank Feeds for Accounts Viewing, Downloading, and Adding Online Transactions Creating Online Payments Transferring Funds Online Canceling Online Payments Managing Company Files Using QuickBooks in Multi-user Mode Setting Up Users and Passwords Setting a Closing Date Sharing Files with an Accountant Updating QuickBooks Backing Up and Restoring a Company File Condensing a Company File Estimating, Time Tracking, and Job Costing Creating Job Estimates Creating an Invoice from an Estimate Displaying Reports for Estimates Updating the Job Status Tracking Time Displaying Reports for Time Tracking Tracking Vehicle Mileage Displaying Vehicle Mileage Reports Displaying Other Job Reports Writing Letters Using the Letters and Envelopes Wizard Customizing Letter Templates

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 3 Days 18 CPD hours This course is intended for Professionals who want unparalleled creative freedom, productivity, and precision for producing superb 3D modeling. Overview Fundamental concepts and workflows for creating 3D models using AutoCAD, Represent a design by creating solid primitives, solid or surface models from cross-sectional geometry, or composite models from multiple solid models, Complete a solid model design by adding the necessary features to detail, duplicate, and position 3D models, Convert 2D objects to 3D objects, Document a 3D design by creating 2D drawings for production and visualization, Communicate design ideas using visual styles, lights, model walk-through tools, and renderings. In this course, you will learn the fundamental concepts and workflows for creating 3D models using AutoCAD. IntroductionAdvanced Text Objects Annotation Scale Overview Using Fields Controlling the Draw Order Working with Tables Working with Linked Tables Creating Table Styles Projects - Advanced AnnotationDynamic Blocks Working with Dynamic Blocks Creating Dynamic Block Definitions Dynamic Block Authoring Tools Additional Visibility Options Attributes Inserting Blocks with Attributes Editing Attribute Values Defining Attributes Redefining Blocks with Attributes Extracting Attributes Projects - Advanced Blocks & AttributesOutput and Publishing Output For Electronic Review Autodesk Design Review Publishing Drawing Sets Other Tools for Collaboration eTransmit Hyperlinks Cloud Collaboration and 2D Automation Connecting to the Cloud Sharing Drawings in the Cloud Attach Navisworks Files Attach BIM 360 Glue Models Introduction to Sheet Sets Overview of Sheet Sets Creating Sheet Sets Creating Sheets in Sheet Sets Adding Views to Sheets Importing Layouts to Sheet Sets Publishing & Customizing Sheet Sets Transmitting and Archiving Sheet Sets Publishing Sheet Sets Customizing Sheet Sets Custom Blocks for Sheet Sets Projects - Sheet SetsManaging Layers Working in the Layer Properties Manager Creating Layer Filters Setting Layer States CAD Standards CAD Standards Concepts Configuring Standards Checking Standards Layer Translator System Setup Options Dialog Box System Variables Dynamic Input Settings Drawing Utilities Managing Plotters Plot Styles Introduction to Customization Why Customize? Creating a Custom Workspace Customizing the User Interface Using the Customize User Interface (CUI) Dialog Box Customizing the Ribbon Customizing the Quick Access Toolbar Customizing Menus Keyboard Shortcuts Macros & Custom Routines Custom Commands & Macros Running Scripts Action Recorder Editing Action Macros Loading Custom Routines

Duration 3 Days 18 CPD hours This course is intended for The target audience for the DevSecOps Practitioner course are professionals including: Anyone focused on implementing or improving DevSecOps practices in their organization Anyone interested in modern IT leadership and organizational change approaches Business Managers Business Stakeholders Change Agents Consultants DevOps Practitioners IT Directors IT Managers IT Team Leaders Product Owners Scrum Masters Software Engineers Site Reliability Engineers System Integrators Tool Providers Overview After completing this course, students will be able to: Comprehend the underlying principles of DevSecOps Distinguish between the technical elements used across DevSecOps practices Demonstrate how practical maturity concepts can be extended across multiple areas. Implement metric-based assessments tied to your organization. Recognize modern architectural concepts including microservice to monolith transitions. Recognize the various languages and tools used to communicate architectural concepts. Contrast the options used to build a DevSecOps infrastructure through Platform as a Service, Server-less construction, and event-driven mediums Prepare hiring practices to recognize and understand the individual knowledge, skills, and abilities required for mature Dev Identify the various technical requirements tied to the DevSecOps pipelines and how those impact people and process choices. Review various approaches to securing data repositories and pipelines. Analyze how monitoring and observability practices contribute to valuable outcomes. Comprehend how to implement monitoring at key points to contribute to actionable analysis. Evaluate how different experimental structures contribute to the 3rd Way. Identify future trends that may affect DevSecOps The DevSecOps Practitioner course is intended as a follow-on to the DevSecOps Foundation course. The course builds on previous understanding to dive into the technical implementation. The course aims to equip participants with the practices, methods, and tools to engage people across the organization involved in reliability through the use of real-life scenarios and case stories. Upon completion of the course, participants will have tangible takeaways to leverage when back in the office such as implementing DevSecOps practices to their organizational structure, building better pipelines in distributed systems, and having a common technological language. This course positions learners to successfully complete the DevSecOps Practitioner certification exam. DevSecOps Advanced Basics Why Advance Practices? General Awareness People-Finding Them Core Process Technology Overview Understanding Applied Metrics Metric Terms Accelerating People-Reporting and Recording Integrating Process Technology Automation Architecting and Planning for DevSecOps Architecture Basics Finding an Architect Reporting and Recording Environments Process Accelerating Decisions Creating a DevSecOps Infrastructure What is Infrastructure? Equipping the Team Design Challenges Monitoring Infrastructure Establishing a Pipeline Pipelines and Workflows Engineers and Capabilities Continuous Engagement Automate and Identify Observing DevSecOps Outcomes Observability vs. Monitoring Who gets which Report? Setting Observation Points Implementing Observability Practical 3rd Way Applications Revisiting 3rd Way Building Experiments Getting the Most from the Experiment The Future of DevOps Looking Towards the Future Staying Trained Innovation What, and from Who? Post-Class Assignments/Exercises Extended advanced reading associated with Case Stories from the course Additional course details: Nexus Humans DevSecOps Practitioner (DevOps Institute) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the DevSecOps Practitioner (DevOps Institute) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.