73 Courses

Our excellent one to one singing courses are suitable for all adults, from absolute beginners without any prior musical knowledge to advanced amateur pianists. They can be joined at any time during the year and are provided by highly qualified and experienced singing instructors.

Full stack, in-depth, comprehensive in classroom 2 month training on Java programming. 1 lesson a week; the other days you work on your own on structured homework and are supported with a 1-1 mentor.

Maximise your potential with bespoke individual development

Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace

Our intensive singing courses are greatly enjoyed by adults who are eager to boost their vocal abilities within a short period. You can either attend to work on a specific aspect of your voice or your overall vocal technique. Expect tremendous progress in a few days of focused studies.

Halo Arts Presents Hillhead Summer Arts Academy Interested in drama, dance, art and performance? Join Halo Arts & Hillhead Youth Theatre for our fab new Summer holiday arts project for young people aged 6-12 Learn new skills, develop confidence and make new friends! Where: Hillhead Library, Byres Road When? Monday 7th- Friday 11th July 11am-3pm For more info or to sign up - https://halo-arts.cademy.co.uk www.wearehaloarts.com

Acting for TV/Film course

Discover your potential in the world of special effects makeup with CBM Academy’s exclusive 4-week SFX Makeup Course in London, UK.

On the last Sunday of every month we have a dance workshop in a different style each time! This month is jazz dance! Adult Sunday Sessions are open-level and are carefully designed for all ages, backgrounds and abilities. Surround yourself with positive people likeminded people who will celebrate you for being you.

e-ALS has been developed using the RCUKs evidence-based Guidelines and decades of experience in delivering effective resuscitation courses for healthcare professionals, and will help build the confidence needed to take the lead in an emergency. During the course, you will develop the knowledge and skills required to: Recognise and manage the deteriorating patient using a structured ABCDE approach; Deliver standardised CPR in adults; Manage a cardiac arrest by working with a multidisciplinary team in an emergency situation; Become an effective and confident team member and leader by utilising non-technical skills. Who is the course for? The e-ALS course is designed for healthcare professionals who need skills in advanced life support as part of their clinical duties, as well as those who teach these skills on a regular basis. This includes doctors, paramedics and nurses working in acute care areas (e.g. ED, CCU, ICU, HDU, operating theatres, acute medical admissions units) or on resuscitation/ medical emergency/ Critical Care Outreach teams. All applicants must hold a professional healthcare qualification or be in training for a professional healthcare qualification. Medical students in their final year of training can be accepted as Candidates if this is an established local arrangement. Instructions Candidates do a day of e-learning followed by a day of face-to-face learning at one of our Course Centres. Pre course preparation: Before the course, you will be registered on the RCUK Learning Management System (LMS). Here, you can access pre-course course modules that will prepare you for your face-to-face session and a pre-course multiple choice question (MCQ) paper. You will receive your course manual one month before the course. Candidates are expected to read the manual in preparation for the course and submit a completed pre-course MCQ paper before the course begins. Programme: As part of your e-learning you will read through modules that cover all core components of the course. These modules will help you learn at your own pace and test your knowledge before attending a face-to-face day where you will develop your practical skills with the help of our Instructors, and participate in cardiac arrest simulations (CASTeach). Refreshments including lunch are included on all RCUK courses with Immerse Medical Due to the expense incurred in running this course there will be no refund for candidates who, for whatever reason do not attend the course, or cancel within six weeks of the course unless a replacement candidate can be found. E ALS Programme 2021 - 📎 eALS_Programme_2021.pdf