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119 Courses

Sales Management 2 Days Training in Bristol

5.0(1)

By Mangates

Sales Management 2 Days Training in Bristol

Sales Management 2 Days Training in Bristol
Delivered In-Person + more
£1,195 to £1,295

Sales Management 2 Days Training in Canterbury

5.0(1)

By Mangates

Sales Management 2 Days Training in Canterbury

Sales Management 2 Days Training in Canterbury
Delivered In-Person + more
£1,195 to £1,295

Sales Management 2 Days Training in Caernarfon

5.0(1)

By Mangates

Sales Management 2 Days Training in Caernarfon

Sales Management 2 Days Training in Caernarfon
Delivered In-Person + more
£1,195 to £1,295

Sales Management 2 Days Training in Cambridge

5.0(1)

By Mangates

Sales Management 2 Days Training in Cambridge

Sales Management 2 Days Training in Cambridge
Delivered In-Person + more
£1,195 to £1,295

Sales Management 2 Days Training in Carlisle

5.0(1)

By Mangates

Sales Management 2 Days Training in Carlisle

Sales Management 2 Days Training in Carlisle
Delivered In-Person + more
£1,195 to £1,295

Sales Management 2 Days Training in Chester

5.0(1)

By Mangates

Sales Management 2 Days Training in Chester

Sales Management 2 Days Training in Chester
Delivered In-Person + more
£1,195 to £1,295

Sales Management 2 Days Training in Cardiff

5.0(1)

By Mangates

Sales Management 2 Days Training in Cardiff

Sales Management 2 Days Training in Cardiff
Delivered In-Person + more
£1,195 to £1,295

Sales Management 2 Days Training in Buxton

5.0(1)

By Mangates

Sales Management 2 Days Training in Buxton

Sales Management 2 Days Training in Buxton
Delivered In-Person + more
£1,195 to £1,295

Essential call centre technologies

5.0(3)

By Systems & Network Training

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Essential call centre technologies
Delivered in Internationally or OnlineFlexible Dates
£2,477

Power System with Large Component of Solar, Storage and Distributed Energy Resources (DER)

By EnergyEdge - Training for a Sustainable Energy Future

Explore cutting-edge power system training with EnergyEdge. Learn about integrating solar, storage, and DERs for efficient energy management. Enroll now!

Power System with Large Component of Solar, Storage and Distributed Energy Resources (DER)
Delivered In-PersonFlexible Dates
£2,999 to £3,199
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