Langport

Short three-hour workshops making something small, choose from morning or afternoon. &nbsp;The course cost includes all materials and refreshments.Held in the Furzie Workshop - set in the beautiful Somerset countryside on Bowdens Farm, near Langport.&nbsp;Wool Sculpture courses, both scheduled dates and private bookings available. &nbsp;The workshop is in a converted farm building with its own kitchen and bathroom facilities and the Brown and Forrest Smokery and Cafe on site - where you could enjoy lunch before or after your course (not included).There is plenty of parking on site - please ask if you require special access parking.Other art and craft courses will also be offered - also other dates and private parties - please ask!

This is a private group for Lynn and friends.

Short workshop making something small, you will be offered the choice of three or four projects.  Please note that if you wish to make an animal of your choosing you would need to attend the full day course.

The course cost includes all materials and refreshments.

Held in the Furzie Workshop - set in the beautiful Somerset countryside on Bowdens Farm, near Langport. 

The workshop is in a converted farm building with its own kitchen and bathroom facilities and the Brown and Forrest Smokery and Cafe on site - where you could enjoy lunch before or after your course (not included).

There is plenty of parking on site - please ask if you require special access parking.
Due to the use of sharp needles, no unaccompanied children and not suitable for children under the age of 14.

Wool Sculpture courses, both scheduled dates and private bookings available. Other art and craft courses will also soon be offered - as well as other dates and private parties - please ask!

Furzie

Short three-hour workshops making needlefelted Furzies

Furzie Half-Day (Lynn - Private Course)

General Admission

Nottinghamshire

Course OverviewThe Level 2 Diploma in Highways Maintenance -Excavation Operations qualification has been developed for achievement in a training environment which means you do not need to be employed to undertake this qualification. This qualification enables you, the learner, to demonstrate and recognise your skills, knowledge and understanding so you can progress onto further training at level 3 or on successfully completion of the level 2 progress into a job role in the workplace. This qualification enables you, the learner, to demonstrate and recognise your skills, knowledge and understanding so you can work as a Highways Maintenance Operative within the construction industry. You will be assessed against a set of performance and knowledge statements which have been derived from National Occupational Standards for your occupational area. You will be trained and assessed by an occupationally competent and qualified trainer whose job is to help you complete your qualification. This qualification supports the learner to attain enabling, fundamental and transferable practical skills with associated underpinning knowledge. This qualification is graded. This qualification can be taken as part of an apprenticeship framework, if desired. This qualification sits within the Construction Apprenticeship Framework in England and Wales. This can be taken alongside the following qualifications in contribution towards achievement of a Level 2 Intermediate Apprenticeship in Construction Civil Engineering -Highways Maintenance: -Level 2 NVQ Diploma in Construction Operations and Civil Engineering Services -Highways Maintenance -Level 1 Award in Employee Rights and Responsibilities For further information about the Construction Apprenticeship Frameworks, please see website: www.afo.sscalliance.org. This qualification is supported by the Civil Engineering Contractors Association (CECA). This qualification comprises the following 8 mandatory units; -Health, safety and welfare in construction and associated industries -Understanding information, quantities and communication with others -Understanding civil engineering technology -Establish work area protection and safety on highways -Excavate holes and trenches on the highway -Locate and protect utility apparatus and sub-structures -Reinstate excavation and highways surfaces -Segregate the area of highway works for single carriageway roads. <h3 style="color: rgb(0, 43, 81); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 43, 81);">Entry Requirements</h3><div style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">There are no formal entry requirements to take this qualification. This qualification can be undertaken without any previous training or qualifications in this subject area. You do not need any prior qualifications to undertake this level 2 qualification however we do offer a level 1 in Construction and Civil Engineering Services which will give you the knowledge and skills required to work in the construction or civil engineering industries. If you have already undertaken a level 1 qualification in Construction and Civil Engineering or a similar qualification or have relevant experience, you may already have the skills and knowledge required to undertake this qualification.</div>

Course Overview
The Level 2 Diploma in Highways Maintenance -Excavation Operations qualification has been developed for achievement in a training environment which means you do not need to be employed to undertake this qualification.

This qualification enables you, the learner, to demonstrate and recognise your skills, knowledge and understanding so you can progress onto further training at level 3 or on successfully completion of the level 2 progress into a job role in the workplace.

This qualification enables you, the learner, to demonstrate and recognise your skills, knowledge and understanding so you can work as a Highways Maintenance Operative within the construction industry.

You will be assessed against a set of performance and knowledge statements which have been derived from National Occupational Standards for your occupational area. You will be trained and assessed by an occupationally competent and qualified trainer whose job is to help you complete your qualification.

This qualification supports the learner to attain enabling, fundamental and transferable practical skills with associated underpinning knowledge.

This qualification is graded.

This qualification can be taken as part of an apprenticeship framework, if desired. This qualification sits within the Construction Apprenticeship Framework in England and Wales.

This can be taken alongside the following qualifications in contribution towards achievement of a Level 2 Intermediate Apprenticeship in Construction Civil Engineering -Highways Maintenance:

-Level 2 NVQ Diploma in Construction Operations and Civil Engineering Services -Highways Maintenance
-Level 1 Award in Employee Rights and Responsibilities

For further information about the Construction Apprenticeship Frameworks, please see website: www.afo.sscalliance.org.

This qualification is supported by the Civil Engineering Contractors Association (CECA).

This qualification comprises the following 8 mandatory units;

-Health, safety and welfare in construction and associated industries
-Understanding information, quantities and communication with others
-Understanding civil engineering technology
-Establish work area protection and safety on highways
-Excavate holes and trenches on the highway
-Locate and protect utility apparatus and sub-structures
-Reinstate excavation and highways surfaces
-Segregate the area of highway works for single carriageway roads.


Entry Requirements
There are no formal entry requirements to take this qualification. This qualification can be undertaken without any previous training or qualifications in this subject area.

You do not need any prior qualifications to undertake this level 2 qualification however we do offer a level 1 in Construction and Civil Engineering Services which will give you the knowledge and skills required to work in the construction or civil engineering industries. If you have already undertaken a level 1 qualification in Construction and Civil Engineering or a similar qualification or have relevant experience, you may already have the skills and knowledge required to undertake this qualification.

Dynamic Training and Assessments Ltd

Construction

Level 2 NVQ Certificate in Highways Maintenance - Excavation and Reinstatement Operations

General admission

Loughborough

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			This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening. 
			<div> 2 x 4 hour Sessions</div>
			<div> £534.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		If you consider the four basic communication skills - listening, speaking, reading, and writing, it is interesting to note that listening is the first learned, the most used and the least taught whereas writing is the last learned, least used and the most taught.
With that in mind, reflect on your years in education--from primary school through college.  Was there ever a dedicated course offered to you in listening?'
By 'focused listening' we are referring to moving away from our hectic, 'get it done NOW' lives and moving towards more meaningful interactions with other human beings - something of a haven from our fast-paced world. More importantly, the skills taught will help create deeper, more rewarding relationships with your staff, colleagues, customers, clients and other stakeholders.
Focused listening is a way of listening that involves a clear intention and ability to concentrate on the speaker's words in order to discern what is being communicated on multiple levels. By focused listening you will hear what is, and is not being said and can pick up on subtleties that are often missed with more superficial, hurried listening. By taking the time to truly listen to what the speaker has to say, the other person is likely to feel respected and heard. Real and focused listening leads to greater trust on the part of listener and the potential for a stronger overall relationship.
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
 

	
		<h3>Modules/Lessons</h3>
		 Learning objectives:
<ul>
<li>Understand the listening process in the context of facilitating effective interactions with others. This includes:</li>
</ul>
- Identifying your barriers to listening - Practicing skills and attitudes which facilitate effective listening
<ul>
<li>Increase awareness of how state-of-mind impacts the quality of listening</li>
<li>Master discovery skills in order to identify and confirm what is going on in the other person's world. This includes identifying:</li>
</ul>
- core issues - needs - concerns
<ul>
<li>Understand how to discern the deeper meaning behind the other person's communication. This includes listening beyond the words for both spoken and unspoken messages.</li>
</ul>
<ul>
<li>Enhance your ability to summarize the conversation and confirm next steps</li>
</ul>
PROGRAM OUTLINE
<ol>
<li>Why listening is so important</li>
<li>Best and worst listeners exercise</li>
<li>Levels of listening</li>
<li>The concept of 'deep listening'</li>
<li>Principles of communication</li>
<li>Five types of listening</li>
<li>Giving and getting feedback</li>
<li>Asking questions</li>
<li>Too much noise level and overcoming it</li>
<li>Listening to learn</li>
<li>Listening to decide</li>
<li>Listening to connect</li>
</ol>
The course is highly interactive with useful exercises, group discussion and role play.

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening. 
2 x 4 hour Sessions £534.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

If you consider the four basic communication skills - listening, speaking, reading, and writing, it is interesting to note that listening is the first learned, the most used and the least taught whereas writing is the last learned, least used and the most taught.
With that in mind, reflect on your years in education--from primary school through college. Was there ever a dedicated course offered to you in listening?'
By 'focused listening' we are referring to moving away from our hectic, 'get it done NOW' lives and moving towards more meaningful interactions with other human beings - something of a haven from our fast-paced world. More importantly, the skills taught will help create deeper, more rewarding relationships with your staff, colleagues, customers, clients and other stakeholders.
Focused listening is a way of listening that involves a clear intention and ability to concentrate on the speaker's words in order to discern what is being communicated on multiple levels. By focused listening you will hear what is, and is not being said and can pick up on subtleties that are often missed with more superficial, hurried listening. By taking the time to truly listen to what the speaker has to say, the other person is likely to feel respected and heard. Real and focused listening leads to greater trust on the part of listener and the potential for a stronger overall relationship.
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT
 

Modules/Lessons

 Learning objectives:
Understand the listening process in the context of facilitating effective interactions with others. This includes:
- Identifying your barriers to listening
- Practicing skills and attitudes which facilitate effective listening
Increase awareness of how state-of-mind impacts the quality of listening
Master discovery skills in order to identify and confirm what is going on in the other person's world. This includes identifying:
- core issues
- needs
- concerns
Understand how to discern the deeper meaning behind the other person's communication. This includes listening beyond the words for both spoken and unspoken messages.
Enhance your ability to summarize the conversation and confirm next steps
PROGRAM OUTLINE
Why listening is so important
Best and worst listeners exercise
Levels of listening
The concept of 'deep listening'
Principles of communication
Five types of listening
Giving and getting feedback
Asking questions
Too much noise level and overcoming it
Listening to learn
Listening to decide
Listening to connect
The course is highly interactive with useful exercises, group discussion and role play.


Mpi Learning - Professional Learning And Development Provider

This one-day or Two Session workshop will focus on a key but often ignored communication skill: Focused Listening.

Effective Listening

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Managing expectations - overall understanding</li><li fr-original-style="" style="box-sizing: border-box;">Add values to the relationship with your clients</li><li fr-original-style="" style="box-sizing: border-box;">Knowing and setting your limits with your customers</li><li fr-original-style="" style="box-sizing: border-box;">Show genuine care to generate trust</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Understand and acknowledge your customers&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Awareness and adaptability to the different types of customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length:&nbsp;4 hours Feel free to reach out if you want to know more or enquire my course!

Topics: Expectations management: what mindset to have? / The core foundations of expectations management / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Become a Master in courageous conversations and objection handling / Improve both your communication and negotiation skills

Length: 4 hours / Half-day

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Customer Service

Know Your Customer (KYC)

Customer Relations

Hospitality & Catering

Customer Success (CS)

Customer Journey

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Dealing With Difficult Customers

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully Managing and Exceeding Your Customers' Expectations


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Basics of customer relationship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer care &ndash;from a powerful mindset to a perfect attitude</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Showing genuine care to generate trust</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identify, anticipate and fulfil your customer needs</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing and exceeding your customer expectations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding your clients&rsquo; perspective better</li></ul>Length: 3 hours Feel free to reach out if you want to know more or enquire my course!

Topics: Expectations management during the selling stage: how to successfully do it? / Understanding the importance of generating trust right from the start / Be proactive around your customers’ needs / All you need to know to successfully onboard customers / Understanding your customers’ perspective on a consistent basis / Become a Master in courageous conversations and objection handling

Length: 4 hours / Half-day

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Customer Oriented Methods and Strategies for Sales Teams

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Basics of customer relationship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer care &ndash;from a powerful mindset to a perfect attitude</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Showing genuine care to generate trust</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identify, anticipate and fulfil your customer needs</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing and exceeding your customer expectations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding your clients&rsquo; perspective better</li></ul>Length: 3 hours Feel free to reach out if you want to know more or enquire my course!

Topics: Basics of customer relationship / Customer care: from a powerful mindset to a perfect attitude / The importance of generating trust and how to successfully do it / Be proactive around your customers’ needs / Managing and exceeding your customer expectations / The keys to success to effective complaints handling / Understanding your customers’ perspective better

Length: 4 hours / Half-day

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering Exceptional Customer Service on a Consistent Basis


Cardiff

<div style="color: rgb(98, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(98, 98, 98);"><div style="color: rgb(98, 98, 98); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(98, 98, 98);">This is an Initial course and is suitable for heating engineers looking to expand their scope into Solid Fuel. Our renewal course is available through this link:&nbsp;<a href="https://www.citytraining.com/w/courses/20-solid-fuel-renewal" target="_blank" style="color: rgb(0, 0, 140); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 0, 140);">https://www.citytraining.com/w/courses/20-solid-fuel-renewal</a>Dry - 2 Days Our courses are accredited by&nbsp;<a href="https://www.oftec.org/technicians/areas-of-registration/solid-fuel-registration" target="_blank" rel="noopener noreferrer nofollow" style="color: rgb(0, 0, 140); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 0, 140);">OFTEC</a>&nbsp;and certified by&nbsp;<a href="http://www.cert-ain.com/solid-fuel.html" target="_blank" rel="noopener noreferrer nofollow" style="color: rgb(0, 0, 140); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 0, 140);">Cert-ain</a>, but this does not stop you from renewing or achieving accreditation from HETAS and similar bodies, saving you money on training costs too.What&#39;s included?<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Dry<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">OFT15-108(D) - Installation, commissioning, and servicing of solid fuel burning appliances (dry space heating).</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">OFT18-108(S) - Service, maintenance, repair, or commissioning of solid fuel burning appliances.</li></ul></li></ul></div><div style="color: rgb(98, 98, 98); box-sizing: border-box;" fr-original-style=" color: rgb(98, 98, 98);"><h3 style="color: rgb(0, 164, 255); box-sizing: border-box;" fr-original-style=" color: rgb(0, 164, 255);">Prerequisites</h3>Category 1 (Renewal Only)For those looking to re-new their qualification, please visit our Solid Fuel Renewal page!Applicants in this category are regarded as experienced Solid Fuel technicians holding one of the following - they will need to provide an original certificate as evidence to the Assessment Centre prior to taking OFTEC assessments:&nbsp;&nbsp;<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">OFTEC &nbsp;&nbsp; &nbsp;&nbsp;<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">OFT15-108D (category 1 status for OFT15-108D and OFT18-108S)&nbsp;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">OFT15-108W (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)&nbsp;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">OFT18-108S (category 1 status for OFT18-108S only)&nbsp;</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">HETAS&nbsp;<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">H003 AND H006 (category 1 status for OFT15-108D and OFT18-108S)&nbsp;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">H004 AND H006 (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">H005 (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)&nbsp;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">H009 (category 1 status for OFT18-108S only)&nbsp;</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">BPEC &nbsp; &nbsp; &nbsp; &nbsp;<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Solid Fuel Installer (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)</li></ul></li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">CITY &amp; GUILDS &nbsp; &nbsp;<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Level 3 NVQ Diploma in Domestic Plumbing and Heating (6189) - must include Solid Fuel pathway (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Level 3 Diploma in Plumbing and Domestic Heating (9189-03) - must include Solid Fuel pathway (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)</li></ul></li></ul>&nbsp;Category 2 (Heating Engineer - Other Fuel) - INITIAL&nbsp;Applicants in this category are regarded as holding a nationally recognised qualification in a trade associated with Solid Fuel work; candidates must provide relevant qualifications to support entry:<ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Dry<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">OFTEC technician with scope of work categories 101,102 or 105E<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or - Registered Gas Safe or RGII operative</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or - Registered member of GOMCS, APICS, NACS, NIACS, CSAI, ICS, CSA or NACE</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or - evidence of formal qualifications: City &amp; Guilds 6129/6035 and 6089, or QCF 6189;</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or - (United Kingdom) N/SVQ Level 2/3 in plumbing or equivalent earlier certification that provides evidence of competence</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or - (Republic of Ireland) FETAC Level 5 in plumbing</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or - HETAS H003 Dry Appliance Installer course</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or - BPEC Solid Fuel Installer or Solid Biomass course</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or - APHC Installation of Solid Fuel Appliances and Heating Systems Fed by Solid Fuel in Domestic Appliances course</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">or have relevant qualifications, skills and experience gained from working in a related trade such as Plumbing / Heating / Ventilation / Refrigeration / Air-Conditioning / Gas Fitting or servicing. Applicants must provide evidence of this related experience to the Assessment Centre. The evidence must consist of, as a minimum, the following:<ul style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">Name and address of the business(s) providing the related experience.</li><li style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color: rgb(0, 0, 0);">The types of related work undertaken (minimum 4/5 jobs).</li></ul></li></ul></li></ul></li></ul>All Category 2 candidates must also undertake training at an OFTEC approved training centre.&nbsp;The training must consist of training utilising the current OFTEC Technical Book. The possession of the OFTEC Technical Book prior to training and subsequent assessment is mandatory.Category 3 (New to Industry) - INITIALApplicants in this category are regarded as new to the Solid Fuel industry, and do not hold any national qualifications in a related field nor have any related work experience. Application conditions for this category require that the Category 3 applicant must obtain experience with a business which is willing to provide an auditable extended Solid Fuel training programme incorporating both On and Off the Job components with organisational support prior to the applicant taking OFTEC training and assessment. Evidence of the contents of the programme detailing the Off the Job training and On the Job experience must be presented to the Assessment Centre as above. 4 to 5 jobs are required as a minimum for your portfolio.</div></div>

This is an Initial course and is suitable for heating engineers looking to expand their scope into Solid Fuel. Our renewal course is available through this link: 
https://www.citytraining.com/w/courses/20-solid-fuel-renewal
Dry - 2 Days

Our courses are accredited by OFTEC and certified by Cert-ain, but this does not stop you from renewing or achieving accreditation from HETAS and similar bodies, saving you money on training costs too.
What's included?
DryOFT15-108(D) - Installation, commissioning, and servicing of solid fuel burning appliances (dry space heating).OFT18-108(S) - Service, maintenance, repair, or commissioning of solid fuel burning appliances.
Prerequisites
Category 1 (Renewal Only)
For those looking to re-new their qualification, please visit our Solid Fuel Renewal page!
Applicants in this category are regarded as experienced Solid Fuel technicians holding one of the following - they will need to provide an original certificate as evidence to the Assessment Centre prior to taking OFTEC assessments: 
 
OFTEC OFT15-108D (category 1 status for OFT15-108D and OFT18-108S) OFT15-108W (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S) OFT18-108S (category 1 status for OFT18-108S only)
HETAS H003 AND H006 (category 1 status for OFT15-108D and OFT18-108S) H004 AND H006 (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)H005 (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S) H009 (category 1 status for OFT18-108S only)
BPEC Solid Fuel Installer (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)
CITY & GUILDS Level 3 NVQ Diploma in Domestic Plumbing and Heating (6189) - must include Solid Fuel pathway (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)Level 3 Diploma in Plumbing and Domestic Heating (9189-03) - must include Solid Fuel pathway (category 1 status for OFT15-108W, OFT15-108D and OFT18-108S)
Category 2 (Heating Engineer - Other Fuel) - INITIAL Applicants in this category are regarded as holding a nationally recognised qualification in a trade associated with Solid Fuel work; candidates must provide relevant qualifications to support entry:
DryOFTEC technician with scope of work categories 101,102 or 105Eor - Registered Gas Safe or RGII operativeor - Registered member of GOMCS, APICS, NACS, NIACS, CSAI, ICS, CSA or NACEor - evidence of formal qualifications: City & Guilds 6129/6035 and 6089, or QCF 6189;or - (United Kingdom) N/SVQ Level 2/3 in plumbing or equivalent earlier certification that provides evidence of competenceor - (Republic of Ireland) FETAC Level 5 in plumbingor - HETAS H003 Dry Appliance Installer courseor - BPEC Solid Fuel Installer or Solid Biomass courseor - APHC Installation of Solid Fuel Appliances and Heating Systems Fed by Solid Fuel in Domestic Appliances courseor have relevant qualifications, skills and experience gained from working in a related trade such as Plumbing / Heating / Ventilation / Refrigeration / Air-Conditioning / Gas Fitting or servicing. Applicants must provide evidence of this related experience to the Assessment Centre. The evidence must consist of, as a minimum, the following:Name and address of the business(s) providing the related experience.The types of related work undertaken (minimum 4/5 jobs).
All Category 2 candidates must also undertake training at an OFTEC approved training centre. The training must consist of training utilising the current OFTEC Technical Book. The possession of the OFTEC Technical Book prior to training and subsequent assessment is mandatory.
Category 3 (New to Industry) - INITIAL
Applicants in this category are regarded as new to the Solid Fuel industry, and do not hold any national qualifications in a related field nor have any related work experience. Application conditions for this category require that the Category 3 applicant must obtain experience with a business which is willing to provide an auditable extended Solid Fuel training programme incorporating both On and Off the Job components with organisational support prior to the applicant taking OFTEC training and assessment. Evidence of the contents of the programme detailing the Off the Job training and On the Job experience must be presented to the Assessment Centre as above. 4 to 5 jobs are required as a minimum for your portfolio.

City Training Group

Compliance & Safety

Renew your solid fuel certificate whether you're HETA, BPEC, OFTEC, or C&G!
Become a solid fuel installer & servicer today!

Solid Fuel (Initial)

Two Days | Incl. Cert Fee & Book | OFT15-108(D) & OFT18-108(S)

Dry Initial Bundle

Dublin

London

<section data-id="3a38be26" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="708fdde5" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="9ac6466" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(255, 255, 255); box-sizing: border-box;" fr-original-style=" color: rgb(255, 255, 255);"><div data-id="3d442921" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(255, 255, 255); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 255, 255);"><div data-id="aa2b6ec" data-element_type="widget" data-widget_type="text-editor.default" style="color: rgb(255, 255, 255); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(255, 255, 255);"><div data-id="636d86c7" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="44eadf28" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="7111d1ca" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="69033c64" data-element_type="widget" data-widget_type="heading.default" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><h2 style="color: var(--e-global-color-6f9cee07); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-6f9cee07);">Facilitated by Registered Clinicians with extensive experience</h2></div><section data-id="46501f93" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="663a437e" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="28367a65" data-element_type="widget" data-widget_type="html.default" fr-original-style="" style="box-sizing: border-box;"> </div></div></section></div></div></div></div></div></div></div></section><section data-id="28eedc5f" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="40a46875" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="215822c7" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><section data-id="35bcf509" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="67117669" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="e8a17af" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: var(--e-global-color-7f80068); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-7f80068);">Overview</h3></div><div data-id="5ab5e4d9" data-element_type="widget" data-widget_type="text-editor.default" style="color: var(--e-global-color-secondary); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-secondary);">This &frac12; day course looks at the physical, Psychological and Social aspects of Dysphagia. It gives an appreciation of the Dysphagia Management Plan and how this may impact on an individual&rsquo;s ability to participate in eating and drinking including understanding the ethical and legal issues relating to Dysphagia.</div></div></section><section data-id="f096c9d" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="314aadf5" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="304e1ca9" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: var(--e-global-color-7f80068); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-7f80068);">Why Is It Important?</h3></div><div data-id="30fc7a33" data-element_type="widget" data-widget_type="text-editor.default" style="color: var(--e-global-color-secondary); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-secondary);">Safe swallowing involves the timely and coordinated transport of food, fluids and saliva from the mouth through the throat to the stomach. When a swallowing problem (dysphagia) is present, there may be a high risk of food, fluids and saliva entering the lungs (aspiration). The person may be not be aware that this is happening (silent aspiration).&nbsp;Aspiration can be dangerous as it can cause pneumonia. The person may also be at higher risk of choking.</div></div></section><section data-id="380d9a4c" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="2ff5a327" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="2bf76639" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: var(--e-global-color-7f80068); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-7f80068);">Session Outline</h3></div><section data-id="4738f78b" data-element_type="section" fr-original-style="" style="box-sizing: border-box;"><div data-id="2d367dd1" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="7d83acef" data-element_type="widget" data-widget_type="icon-list.default" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To have a basic understanding of the term &lsquo;Dysphagia&rsquo; and the four stages of swallowing or deglutition</li><li fr-original-style="" style="box-sizing: border-box;">Understand causes of Dysphagia including Diseases and the Anatomy and Physiology from normal to a person with Dysphagia</li><li fr-original-style="" style="box-sizing: border-box;">Recognise the signs and symptoms that require assessment of Dysphagia</li><li fr-original-style="" style="box-sizing: border-box;">Have an awareness of the referral process for Investigations</li><li fr-original-style="" style="box-sizing: border-box;">Gain an understanding of further Tests, Hospital Diagnosis, Treatments, Therapies and Dietary requirements</li><li fr-original-style="" style="box-sizing: border-box;">Learn how these apply to the patient group</li><li fr-original-style="" style="box-sizing: border-box;">Be able to understand how Psychosocial aspects of Dysphagia can be recognised</li></ul></div></div></section><div data-id="59f41d9c" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: var(--e-global-color-7f80068); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-7f80068);">Aimed At</h3></div><div data-id="5ab29101" data-element_type="widget" data-widget_type="text-editor.default" style="color: var(--e-global-color-secondary); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-secondary);">Healthcare professionals (registered and unregistered) in various settings, including nursing and residential homes, hospitals, outpatient and community settings.</div><div data-id="20ffed9a" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: var(--e-global-color-7f80068); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-7f80068);">Facilitated By</h3></div><div data-id="68966de" data-element_type="widget" data-widget_type="text-editor.default" style="color: var(--e-global-color-secondary); box-sizing: border-box;" fr-original-style=" color: var(--e-global-color-secondary);">Registered nurse with first hand clinical experience.</div></div></section></div></div></section><section data-id="5c39351a" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="249afce" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="278a6a6b" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><section data-id="59c462a1" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="2e21f641" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="7c56bdc8" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><section data-id="29120034" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="373070fa" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"> </div></section></div></div></section></div></div></section><section data-id="3d7ccf46" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="61106c2d" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"> </div></section><section data-id="77b7136a" data-element_type="section" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><div data-id="1ed4e76" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="474a975e" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(122, 122, 122); box-sizing: border-box;" fr-original-style=" color: rgb(122, 122, 122);">CPD Accredited</h3></div><div data-id="2f1bdb6a" data-element_type="widget" data-widget_type="image.default" fr-original-style="" style="box-sizing: border-box;"><a href="https://cpduk.co.uk/directory/profile/wren-healthcare-ltd" style="color: var(--e-global-color-text); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--e-global-color-text);"><img width="466" alt="CPD Certified" data-lazy-srcset="https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2019/04/077e4a8b053c129a646f2fe45c315e05.output-onlinepngtools-2-3030158210-1556891237313.png 466w, https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2019/04/567ec60a06320643a4282b97e9ce925e.output-onlinepngtools-2-3030158210-1556891237313.png 300w" src="https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2019/04/f2ea290833a3707b73045075fa56cba5.output-onlinepngtools-2-3030158210-1556891237313.png" srcset="https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2019/04/077e4a8b053c129a646f2fe45c315e05.output-onlinepngtools-2-3030158210-1556891237313.png 466w, https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2019/04/567ec60a06320643a4282b97e9ce925e.output-onlinepngtools-2-3030158210-1556891237313.png 300w" style="width: 130px; height: 100.429px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 130px; height: 100.429px;" fr-original-class="fr-draggable"></a></div></div><div data-id="10b56bb7" data-element_type="column" fr-original-style="" style="box-sizing: border-box;"><div data-id="7084ab9c" data-element_type="widget" data-widget_type="heading.default" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(122, 122, 122); box-sizing: border-box;" fr-original-style=" color: rgb(122, 122, 122);">Underpinned By</h3></div><div data-id="475fb7b" data-element_type="widget" data-widget_type="image.default" fr-original-style="" style="box-sizing: border-box;"><a href="https://cpduk.co.uk/directory/profile/wren-healthcare-ltd" style="color: var(--e-global-color-text); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: var(--e-global-color-text);"><img width="304" alt="Clinical skills" data-lazy-srcset="https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2021/06/6721826a26af30fb6a6c849646e97f18.logo.png 304w, https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2021/06/5885b82d76ae1da4f3e215efb47a4af9.logo.png 300w" src="https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2021/06/38b4a5467dc1ff507ed52cbfe21421a1.logo.png" srcset="https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2021/06/6721826a26af30fb6a6c849646e97f18.logo.png 304w, https://cdn-gimen.nitrocdn.com/GJAFdNBmfYqvippEzwDhJSOwRmrykZJP/assets/images/optimized/rev-0c9cd10/i0.wp.com/wrenhc.com/wp-content/uploads/2021/06/5885b82d76ae1da4f3e215efb47a4af9.logo.png 300w" style="width: 132px; height: 44.2895px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 132px; height: 44.2895px;" fr-original-class="fr-draggable"></a></div></div></section>

Facilitated by Registered Clinicians with extensive experience
Overview
This ½ day course looks at the physical, Psychological and Social aspects of Dysphagia. It gives an appreciation of the Dysphagia Management Plan and how this may impact on an individual’s ability to participate in eating and drinking including understanding the ethical and legal issues relating to Dysphagia.
Why Is It Important?
Safe swallowing involves the timely and coordinated transport of food, fluids and saliva from the mouth through the throat to the stomach. When a swallowing problem (dysphagia) is present, there may be a high risk of food, fluids and saliva entering the lungs (aspiration). The person may be not be aware that this is happening (silent aspiration). 
Aspiration can be dangerous as it can cause pneumonia. The person may also be at higher risk of choking.
Session Outline
To have a basic understanding of the term ‘Dysphagia’ and the four stages of swallowing or deglutition
Understand causes of Dysphagia including Diseases and the Anatomy and Physiology from normal to a person with Dysphagia
Recognise the signs and symptoms that require assessment of Dysphagia
Have an awareness of the referral process for Investigations
Gain an understanding of further Tests, Hospital Diagnosis, Treatments, Therapies and Dietary requirements
Learn how these apply to the patient group
Be able to understand how Psychosocial aspects of Dysphagia can be recognised
Aimed At
Healthcare professionals (registered and unregistered) in various settings, including nursing and residential homes, hospitals, outpatient and community settings.
Facilitated By
Registered nurse with first hand clinical experience.
CPD Accredited

Underpinned By


Wren Healthcare Ltd

Dysphagia

Facilitated by Registered Clinicians with extensive experience


Dysphagia Care Training

Please enquire for prices

Crewe

This all-inclusive crochet escape will immerse you in a world that you&rsquo;ll love!&nbsp; From the moment that you walk through the doors, you can relax and enjoy laughter, crochet, fabulous food, beautiful scenery, and the company of wonderful like-minded people.&nbsp; Not to mention more crochet!&nbsp; All in an amazing setting in the heart of Cheshire.&nbsp;
An unmissable opportunity to spend the whole weekend crocheting to your heart&rsquo;s desire!&nbsp; Whether you&rsquo;re traveling alone or with a friend, you&rsquo;ll be amongst people who share your love of crochet.&nbsp; Simply enjoy a fabulous weekend doing what you love!&nbsp;
Take inspiration from others who are just as passionate about crochet and yarns as you are.&nbsp; Our crochet tutor will be on hand to assist if you&rsquo;re still learning the yarns.&nbsp;
&nbsp;
A yarn-crafter&rsquo;s heaven&nbsp;
Your crochet retreat begins from 2pm on Friday.&nbsp; Don&rsquo;t worry if that&rsquo;s a little early for you, just let us know and we will be waiting with a glass of fizz or a cuppa when you arrive.&nbsp; You&rsquo;ll also receive your Oh So Pretty And Clever gift bag, filled with wonderful items set for the weekend workshops.&nbsp; It&rsquo;s enough to bring a tear of joy!&nbsp;
After everyone has had a chance to settle in and get acquainted, we will adjourn to our private crafting room.&nbsp; Here you can unload all of your crafting supplies, ready for a weekend of crochet heaven!&nbsp; Feel free to bring along any of your beloved creations, such as a cushion or a blanket, to make the space your own.&nbsp;&nbsp;&nbsp;
Dinner is served in the newly refurbished Fairway&rsquo;s Restaurant between 7 pm and 9pm.&nbsp; You&rsquo;ll enjoy a mouth-watering 3-course meal amidst the excitement of what&rsquo;s to come over the coming days.&nbsp;
Friday&rsquo;s events are relaxed and easy-going.&nbsp; You can dip in and out of the activities available and take some time for yourself, to really unwind and shake off the week.&nbsp;
Saturday morning begins with an amazing selection of breakfast items that will get you ready for the first session of the day.&nbsp; Lunch is served in our private crafting room, with time to break out and stretch those hands and legs.&nbsp; Help yourself to unlimited teas, coffee, and the most amazing hot chocolate there is to offer, throughout your stay.&nbsp; Emma will be on hand during crochet sessions to assist if you&rsquo;re still learning the yarns, or with any other crochet topics.&nbsp;
Continuing with a full day of crochet and creation until 6pm, after which, your 3-course dinner will be served.&nbsp; Saturday evening is reserved for catching up with any projects that you may have brought along, or diving in to that yarn stash with a renewed inspiration to try new things!&nbsp; If you have a specific idea for a workshop, we&rsquo;d love to hear from you.&nbsp;
Finish the day laughing and chatting with new and old friends in the contemporary Bar Vista, or take some time out and retire to the comfort of your own spacious room.&nbsp;
Breakfast on Sunday morning will be served between 7 am and 9 am once more and, after check out, our final day of crochet will continue until 3pm.&nbsp; A farewell lunch will again be served in our crafting room, so that you can soak up the remaining hours of your crochet retreat, doing what you love.&nbsp;
What&rsquo;s included?&nbsp;
Your crochet retreat includes:&nbsp;
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Accommodation on Friday and Saturday night, with a wonderful breakfast selection on Saturday and Sunday morning.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">A relaxing lunch on Saturday and Sunday.&nbsp; Served in our own private crafting room.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">A fantastic 3-course meal selection on Friday and Saturday.&nbsp;</li>
</ul>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1">Unlimited tea &amp; coffee throughout the duration of your stay&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1">Hours of crochet creation!&nbsp; Settle your crafty things into our own private crafting room on Friday, and you can leave them there until check out.&nbsp; Bury yourself in yarn for the weekend!&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1">Crochet patterns &amp; projects for you to try or take home with you.&nbsp;</li>
<li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1">A surprise Yarncrafter&rsquo;s Gift Bag courtesy of Oh So Pretty And Clever &amp; Sponsors, with a few goodies inside to keep you going for the weekend.&nbsp;</li>
</ul>
Venue&nbsp;
Set in the beautiful Cheshire countryside, Wychwood Park is a stylish and modern hotel.&nbsp; The hotel has undergone a &pound;3 million refurbishment project, with all of the bedrooms completely renovated throughout.&nbsp;
Easy access to Junction 16 of the M6, and Crewe train station with its direct rail links to Manchester, Birmingham and London.&nbsp;
&nbsp;
What do I need to bring?&nbsp;
You&rsquo;ll receive a gift bag upon arrival, which will have all of the materials that you need to join any of the workshops over the weekend.&nbsp; However, I know that any crochet lover like me never leaves home without their favourite hooks and a yarn stash so, feel free to bring what you like to have the best crochet weekend.&nbsp; You&rsquo;ll be able to leave your items in our lockable private room for the duration of the crochet retreat.&nbsp; Other than that, just your usual weekend bag of personal things.&nbsp;
&nbsp;
Golf partner?&nbsp;
Do you love crochet and your partner loves golf?&nbsp; Our crochet retreat package caters for your golf loving partner too; if you want to bring them along that is!&nbsp; They too will enjoy the same accommodation and all-inclusive meals package as you, and take in 18 holes of golf whilst you crochet.&nbsp;
Widely regarded as one of the premier inland courses in the north of England, Wychwood Park is a European PGA TOUR-standard course. Its 7,213 yards of Championship tees provide the ultimate challenge for golfers, while its location in the rolling countryside of Cheshire offers spectacular views.&nbsp;
The 18-hole par-72 golf course is comprised of US PGA-specification greens, magnificent fairways, testing water hazards, and protected wildlife areas. From the fully-stocked Pro Shop offering a range of clubs, shoes, bags, and a fleet of 20 golf buggies to the on-site golf clinic and free custom-fittings, you know you are in for a seriously good golfing experience.&nbsp;
What&rsquo;s not included?&nbsp;
Drinks are not included with the exception of unlimited teas, coffee, and hot chocolate.&nbsp;

This all-inclusive crochet escape will immerse you in a world that you’ll love! From the moment that you walk through the doors, you can relax and enjoy laughter, crochet, fabulous food, beautiful scenery, and the company of wonderful like-minded people. Not to mention more crochet! All in an amazing setting in the heart of Cheshire. 
An unmissable opportunity to spend the whole weekend crocheting to your heart’s desire! Whether you’re traveling alone or with a friend, you’ll be amongst people who share your love of crochet. Simply enjoy a fabulous weekend doing what you love! 
Take inspiration from others who are just as passionate about crochet and yarns as you are. Our crochet tutor will be on hand to assist if you’re still learning the yarns. 
 
A yarn-crafter’s heaven 
Your crochet retreat begins from 2pm on Friday. Don’t worry if that’s a little early for you, just let us know and we will be waiting with a glass of fizz or a cuppa when you arrive. You’ll also receive your Oh So Pretty And Clever gift bag, filled with wonderful items set for the weekend workshops.  It’s enough to bring a tear of joy! 
After everyone has had a chance to settle in and get acquainted, we will adjourn to our private crafting room. Here you can unload all of your crafting supplies, ready for a weekend of crochet heaven! Feel free to bring along any of your beloved creations, such as a cushion or a blanket, to make the space your own.  
Dinner is served in the newly refurbished Fairway’s Restaurant between 7 pm and 9pm. You’ll enjoy a mouth-watering 3-course meal amidst the excitement of what’s to come over the coming days. 
Friday’s events are relaxed and easy-going. You can dip in and out of the activities available and take some time for yourself, to really unwind and shake off the week. 
Saturday morning begins with an amazing selection of breakfast items that will get you ready for the first session of the day. Lunch is served in our private crafting room, with time to break out and stretch those hands and legs. Help yourself to unlimited teas, coffee, and the most amazing hot chocolate there is to offer, throughout your stay. Emma will be on hand during crochet sessions to assist if you’re still learning the yarns, or with any other crochet topics. 
Continuing with a full day of crochet and creation until 6pm, after which, your 3-course dinner will be served. Saturday evening is reserved for catching up with any projects that you may have brought along, or diving in to that yarn stash with a renewed inspiration to try new things! If you have a specific idea for a workshop, we’d love to hear from you. 
Finish the day laughing and chatting with new and old friends in the contemporary Bar Vista, or take some time out and retire to the comfort of your own spacious room. 
Breakfast on Sunday morning will be served between 7 am and 9 am once more and, after check out, our final day of crochet will continue until 3pm. A farewell lunch will again be served in our crafting room, so that you can soak up the remaining hours of your crochet retreat, doing what you love. 
What’s included? 
Your crochet retreat includes: 
Accommodation on Friday and Saturday night, with a wonderful breakfast selection on Saturday and Sunday morning.
A relaxing lunch on Saturday and Sunday. Served in our own private crafting room.
A fantastic 3-course meal selection on Friday and Saturday.
Unlimited tea & coffee throughout the duration of your stay
Hours of crochet creation! Settle your crafty things into our own private crafting room on Friday, and you can leave them there until check out. Bury yourself in yarn for the weekend!
Crochet patterns & projects for you to try or take home with you.
A surprise Yarncrafter’s Gift Bag courtesy of Oh So Pretty And Clever & Sponsors, with a few goodies inside to keep you going for the weekend.
Venue 
Set in the beautiful Cheshire countryside, Wychwood Park is a stylish and modern hotel. The hotel has undergone a £3 million refurbishment project, with all of the bedrooms completely renovated throughout. 
Easy access to Junction 16 of the M6, and Crewe train station with its direct rail links to Manchester, Birmingham and London. 
 
What do I need to bring? 
You’ll receive a gift bag upon arrival, which will have all of the materials that you need to join any of the workshops over the weekend. However, I know that any crochet lover like me never leaves home without their favourite hooks and a yarn stash so, feel free to bring what you like to have the best crochet weekend. You’ll be able to leave your items in our lockable private room for the duration of the crochet retreat. Other than that, just your usual weekend bag of personal things. 
 
Golf partner? 
Do you love crochet and your partner loves golf? Our crochet retreat package caters for your golf loving partner too; if you want to bring them along that is! They too will enjoy the same accommodation and all-inclusive meals package as you, and take in 18 holes of golf whilst you crochet. 
Widely regarded as one of the premier inland courses in the north of England, Wychwood Park is a European PGA TOUR-standard course. Its 7,213 yards of Championship tees provide the ultimate challenge for golfers, while its location in the rolling countryside of Cheshire offers spectacular views. 
The 18-hole par-72 golf course is comprised of US PGA-specification greens, magnificent fairways, testing water hazards, and protected wildlife areas. From the fully-stocked Pro Shop offering a range of clubs, shoes, bags, and a fleet of 20 golf buggies to the on-site golf clinic and free custom-fittings, you know you are in for a seriously good golfing experience. 
What’s not included? 
Drinks are not included with the exception of unlimited teas, coffee, and hot chocolate. 

Oh So Pretty And Clever

Tunisian Crochet

Crochet

This all-inclusive crochet escape will immerse you in a world that you’ll love!  Relax and enjoy a weekend of laughter, great food, and lots of crochet!

All-inclusive crochet retreat

Twin or double room with single occupancy

Single occupant

Based on two people sharing (price per person)

Twin/double room

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

Topics: The core foundations of customer success / Spread the correct mindset through a culture of performance management / Group coaching: Individual challenges and changes to apply moving forward / More in-depth with expectations management / More in depth with difficult customers and complaints handling / Teach your team to set boundaries and handle objections for you

Length: 4 hours / Half-day

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

Managers: Keeping an Exceptional Level of Customer Service Within Your Team


The professional working world has changed more rapidly than could have been envisaged at the time of the introduction of GDPR and the Data Protection Act 2018. With more people working from home post-Covid and the ever increasing risk of cyber-attacks, this short course is aimed at taking stock of current practice and risk, as well as considering ICO enforcement action and the implications of hybrid working. &nbsp;It is also a great recap on the rules as they stand and what you need to know to comply. &nbsp;The course will cover:<ul type="disc" fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">UK GDPR - A timely reminder of the rules</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">ICO enforcement action and what we can learn</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Data Protection Impact Assessments - when and how to do them</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Hybrid working and UK GDPR</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing cyber attacks from a UK GDPR perspective</li></ul><h2 data-key="21" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Target Audience</h2><p data-key="23" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The online course is suitable for staff of all levels, from support staff to senior partners.<h2 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Resources</h2>Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.<p data-key="30" data-slate-fragment="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" style="color: rgb(0, 0, 0); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Please note a recording of the course will&nbsp;not&nbsp;be made available.<h2 data-key="35" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Speaker</h2><h3 data-key="37" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"><a href="http://dglegal.co.uk/the-team/matthew-howgate/" style="color: rgb(0, 140, 165); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 140, 165);">Matthew Howgate, Consultant, DG Legal</a></h3>Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme.Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance. &nbsp;

Managing people and teams is consistently the biggest challenge raised by new managers (and even many experienced managers). This short 3-hour course is aimed at introducing new and existing supervisors and managers to key supervisory skills, allowing them to develop their competence as supervisors. The course covers:

Understanding your role as a supervisor
SRA obligations and competence expectations
Setting expectations and effective delegation
Monitoring progress and quality
Managing performance in difficult situations
Top tips for impactful feedback

By the end of this course participants will have had an opportunity to consider their current skills; develop new skills; and think about further development needs.
Target Audience
This online course is aimed at managers, team leaders and other supervisors.  

Please note that this course does NOT meet the LAA requirements as a Supervisor Course. If you need a Legal Aid Supervisor course, then please check out our 6 hour 30 minutes Supervision & Managing Performance Course. 
Resources
Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training.
Please note a recording of the course will not be made available.
Speaker
Matthew Howgate, Consultant, DG Legal
Matt is a non-practising solicitor who has considerable experience in regulatory issues and advising on complex issues of compliance and ethics. He is also an expert in data protection, UK GDPR and on the civil legal aid scheme.

Matthew is a lead trainer on and co-developed the LAPG Certificate in Practice Management (a training programme for legal managers and law firm owners) as well as regularly providing training on legal aid Supervision, costs maximisation, data protection and security and on general SRA compliance. 

DG Legal

Team Leader

Supervising Your Team Course

General Delegate

A discount is available for delegates attending from firms with a current retainer contract with DG Legal (please contact us by email to admin@dglegal.co.uk for confirmation of eligibility).   If you choose this option and are not eligible, you are still bound to pay the full rate and will be invoiced accordingly.

Retainer Delegate

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;"> </h2>This advanced financial modelling course will benefit Real Estate Professionals looking to develop their financial modelling skills to the next level. This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models. On this course you will...<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Understand how the application and use of Structured Finance products in Real Estate</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Learn how to introduce several tranches of debt in a development project</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Understand how to model different parties to a project</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Create Joint Venture structures between Developers, Lenders and Equity Partners</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Learn advanced modelling techniques to analyse underlying asset risk</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Understand how underlying asset risk impacts return to all parties to a project</li></ul> Who will benefit from this course?<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Real Estate professionals from a mid to senior level with exposure to Real Estate financial models</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Mid-level to senior Real Estate Analysts who would like to advance their financial modelling skills in areas such as development, portfolio analysis, and risk analysis</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Real Estate Investors who would like to expand their knowledge and understanding of Real Estate cash flow models to an advanced level</li></ul> Course Outline:<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Mezzanine debt modelling</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Joint Venture structures between developers and lender/equity partners</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Promote and profit share structure calculations</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Advanced project cash flows with mezzanine debts</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Key Real Estate and investment risks, risk adjustment of exit yields</li><li value="6" fr-original-style="" style="box-sizing: border-box;">Sensitivity and Scenario Analysis</li><li value="7" fr-original-style="" style="box-sizing: border-box;">Monte Carlo Analysis</li></ul> Included in the Course<ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">CPD Accredited Certificate &amp; LinkedIn Proficiency Badge</li><li value="2" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Course Files</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)</li><li value="5" fr-original-style="" style="box-sizing: border-box;">Post Course Support - Two Months of Questions &amp; Answers, and One year of support is available for an additional fee</li></ul> For more information about the Real Estate Modelling Masterclass such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:E - s.musgrave@bayfieldtraining.comT - 01223 517851W - <a href="https://www.bayfieldtraining.com/" target="_blank" rel="nofollow noopener noreferrer ugc" title="https://www.bayfieldtraining.com/" data-airgap-id="125" fr-original-style="" style="user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;">www.bayfieldtraining.com</a>



This advanced financial modelling course will benefit Real Estate Professionals looking to develop their financial modelling skills to the next level. This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models.


On this course you will...
Understand how the application and use of Structured Finance products in Real Estate
Learn how to introduce several tranches of debt in a development project
Understand how to model different parties to a project
Create Joint Venture structures between Developers, Lenders and Equity Partners
Learn advanced modelling techniques to analyse underlying asset risk
Understand how underlying asset risk impacts return to all parties to a project


Who will benefit from this course?
Real Estate professionals from a mid to senior level with exposure to Real Estate financial models
Mid-level to senior Real Estate Analysts who would like to advance their financial modelling skills in areas such as development, portfolio analysis, and risk analysis
Real Estate Investors who would like to expand their knowledge and understanding of Real Estate cash flow models to an advanced level


Course Outline:
Mezzanine debt modelling
Joint Venture structures between developers and lender/equity partners
Promote and profit share structure calculations
Advanced project cash flows with mezzanine debts
Key Real Estate and investment risks, risk adjustment of exit yields
Sensitivity and Scenario Analysis
Monte Carlo Analysis


Included in the Course
CPD Accredited Certificate & LinkedIn Proficiency Badge
Course Manual - In-Person Course attendees will receive a Physical Copy, Virtual Course attendees will receive a Virtual Copy and have the option to purchase a Hard Copy at an additional fee
Course Files
Online Learning Platform access - Further Learning Resources (Reading, Files and Videos)
Post Course Support - Two Months of Questions & Answers, and One year of support is available for an additional fee


For more information about the Real Estate Modelling Masterclass such as course delivery methods, pricing and dates, please contact Sam on the Bayfield Training Sales team:
E - s.musgrave@bayfieldtraining.com
T - 01223 517851
W - www.bayfieldtraining.com

Bayfield Training

Financial Modelling & Analysis

Real Estate Finance

Financial Modelling

Professional Development

Investment Management

Continuous Professional Development (CPD)

This course is intended to the most ambitious modellers in the property industry who would like to be fully proficient in building complex real estate models.

Real Estate Modelling Masterclass (Advanced Cash Flow Modelling)

What if, in just three weeks, you could feel more energised as a leader while giving your team the tools to truly thrive?

The Wellbeing Ambassador Programme helps you lead wellbeing with purpose, clarity, and practical strategies that are grounded in positive psychology.

Imagine:
Feeling more energised and resilient, both personally and professionally.
Leading with authenticity, leveraging your strengths to inspire and engage your team.
Creating a culture where wellbeing is not just a buzzword, but a lived reality.

This transformative live course, delivered over three impactful weeks, will support you to become a catalyst for positive change in your organisation.

Book your place


Programme Overview:
Module 1: Personal Wellbeing - Recharge Your Leadership (2 hours) 
Discover evidence-based strategies to optimise your physical, emotional, and psychological wellbeing.
Learn practical techniques to manage stress, enhance resilience, and cultivate a positive mindset.

Module 2: Strengths-Based Leading - Amplify Engagement & Performance (2 hours) 
Identify and leverage your unique strengths to maximise your leadership impact.
Learn how to foster a strengths-based culture that empowers your team to excel.

Module 3: Leading Wellbeing Initiatives - Build a Thriving Team (2 hours) 
Develop practical strategies to implement effective wellbeing initiatives within your team.
Learn how to create a sustainable culture of wellbeing that promotes long-term success.

Reflective Practices: Between each module, you'll engage in guided reflective exercises to solidify your learning and apply it directly to your leadership role.

🌿 Only 10 spots available - Join the May Cohort




Testimonials
“An excellent training in a vital area of leadership. I feel better able to improve my own wellbeing and that of my team in a genuine, sustainable way.”

— Debs Wright, Wing Commander, RAF
“The Goldcrest Wellbeing Ambassador Programme is a real treasure map for companies focused on results, innovation and wellbeing.”

— Eleonora Saladino, Organisational Positive Psychologist



What Makes this Programme Different:

The REST & RISE™ Methodology: Our unique framework provides practical, actionable tools you can implement immediately.

Wellbeing Ambassador Training: Become a champion for wellbeing within your organisation, creating a ripple effect of positive change.

Actionable Transformation: We bridge the gap between theory and practice, empowering you to translate wellbeing concepts into tangible leadership strategies.

Live, Interactive Sessions: Learn in real-time with expert guidance and connect with a community of like-minded leaders.


What You’ll Walk Away With:
A complete toolkit to lead wellbeing confidently and sustainably.
3 live, interactive training sessions (2 hours each) 
Digital Course Handbook + Thrive Toolkit 
Reflective practices to embed your learning 
Certificate of Completion 
Digital badge as a Wellbeing Ambassador

✨ This is the final cohort before summer. Secure your place today.





“I created this programme to help leaders move beyond wellbeing ‘quick-fixes’ and into something truly sustainable. If you’re looking to make a real difference in your organisation, I’d love to support you on that journey.”

Clare Martin, Founder of the Wellbeing Ambassador Programme and owner of Goldcrest Training







Clare Martin

The Wellbeing Ambassador Programme is our comprehensive wellbeing training for leaders. It is based on evidence-based positive psychology research to help those who lead others to confidently support wellbeing.

Wellbeing Ambassador Programme

Each week on Zoom, you will meet with others who are dating and share the same desire to date in a healthy, informed way. Rachel will give a short talk, lead you in some reflective activities to improve your dating life, and answer your burning questions about dating. As you get to know each other, you'll learn from and support each other too. The course aims to enable you to enjoy healthier, intentional and more empowered dating experiences.
The six week dating programme involves various activities, exercises and assessments, should be fun as well as challenging, and is supported by Rachel’s Dating Workbook (which you will need to buy) and various handouts.
Outline
Session 1: Celebrating yourself 
Aims:
To think about why you are dating and what you want from it
To feel good about yourself and give off the right vibe
To identify your strengths, values, goals
To understand your relationship with yourself
To apply this to your dating profile, online messaging and real-life conversations
To answer the questions "What do you like about yourself?" and "Tell me about yourself" on a date
Session 2: What are your relationship needs? 
Aims:
To explore different models of dating and relationships
To be selective and have high expectations
To believe you deserve to be treated well
To explore and articulate your relationship needs
To distinguish between essentials and desirables
To learn about red and green flags
Session 3: The psychology of online dating 
Aims:
To learn about the costs and benefits of online dating
To compare the efficiency and processes of online and real-life/organic dating
To gain some insight into the psychological processes underlying people’s behaviour when online dating
To understand and challenge the effects of prejudice and discrimination in online dating
To become informed about the statistics of who is dating in the UK
To explore the best dating apps for you
Session 4: Dating profiles and messaging
Aims:
Get support from each other about your current dating situation
Get feedback on your dating profile
Discuss messaging scenarios
Learn about what research shows works best in messaging
Get feedback on your messages
Discuss various hypothetical messaging situations
To be discerning about fake profiles and scammers
To move from messages to dates with the right people
Session 5: Forming a connection on a date
Aims:
To enjoy your dates more and reduce date anxiety
To use the date effectively to find out key information
To build a connection and create warmth and chemistry
To get down to a deeper level
To create a personalised bank of questions and topics of conversation for dates


Session 6: Dating etiquette and communicating your needs
Aims:
To use and interpret non-verbal communication on dates
To get second dates with the right people
How to decide if you want another date
To make sense of dates that don’t work out
To communicate about intimacy, sexual health, hygiene, COVID safety
To discuss how the first ten dates should look:
How and when do I suggest a second date?
How often should we message in between dates?
How often should we see each other?
How do I cope with insecurity and uncertainty?
When should we discuss exclusivity?
When should I stay the night?
How long should the dates last?
How do I end things?
When does dating turn into a relationship?
When do I use the L word?
Please note that the price of the course will have a 5% platform fee added on at check-out.
What previous participant said about the course:
"For me, coaching with Rachel has been literally life-changing. When I first contacted Rachel I only expected to find out if dating was viable for someone as socially anxious as me and maybe a little help with my dating profile. What ended up happening transformed not just my beliefs about romantic relationships but about myself, emotions and all my other relationships. And throughout I have found her to be unceasingly gentle, patient and kind.
If a past version of myself read the above it would probably put him off. I would tell him: Rachel will not judge those parts of you that you might be a bit embarrassed about, and not only is she a lovely, friendly person, she is also as evidence-based as a dating coach can get. The worst thing that could happen is you lose a bit of time and money. But the best thing could be that she helps you find someone to spend the rest of your life with. So, if you’re thinking about contacting Rachel, stop procrastinating and go for it!” (Nick, 29)
"I really enjoyed the course. There were plenty of questions and purposeful advice that helped me to reflect on how I approached dates." (Simon, 35)
"I've really enjoyed attending this workshop. Every session has been thought provoking and I have really enjoyed the discussions and the many different perspectives and experiences discussed. The environment felt warm and inviting which allowed me to be vulnerable. Rachel's warm personality was a great help especially in the beginning stages of getting to know everyone. Rachel was very insightful. If you don't know where to begin in the dating world, this workshop is for you." (Lisa, 37) 
"I've learned a lot from Rachel's workshop and it's been great to have a safe and supportive space to talk about some of my challenges in dating. Rachel's a very empathetic and open dating coach. I'd recommend this workshop for anyone looking for a top level introduction to improving their dating habits and prospects." (Isioma, 41)
"Having already had a few 1:1 dating coaching sessions with Rachel, I was keen to take part in the group course in order to have more interaction with others who have also been struggling on this journey and learning from their experiences. I realised that the group sessions would also have a slightly different approach to the 1:1s and thought this could be beneficial to me. I really enjoyed the group course! Rachel's extensive knowledge, from her coaching and research, is evident in the sessions. They were carefully planned and developed but also she managed to personalise them and respond to slightly more individual needs or questions within the group once the sessions were under way. Rachel provided good materials to download as part of the course, in addition to the use of her 'Dating Workbook' as part of the tools for the sessions. I have found these very helpful and the Dating Workbook is great for both guided and independent use. The topics covered in both the group sessions and the Workbook are helpful and it has been good to remind myself about 'who I am', in order to be able to put that forward to potential dates - especially as I feel I am quite a different person now that I am almost 20 years older than when I last dated! Equally useful for me has been working out my 'deal-breakers' and 'deal-makers' to help me be more focussed and intentional with my dates. I look forward to putting these tools and experiences into practice, as well as the sessions from Part 2 of the course, on my next dates and using the Workbook to reflect on how I am progressing towards finding my next relationship. Thank you, Rachel, for all your guidance and support!" (Zosia, 46)
"I have been attending Rachel’s seminars since 2017. Healthy Dating though was my first course. I like that Rachel blends academic knowledge and practical skills in her teaching, whilst also drawing upon learners’ own experiences. There are a number of resources shared and (optional) homework. Even though I consider myself to be quite well versed when it comes to contemporary dating and relationship skills, I still enjoyed the course and learnt some new things." (Richard, 47)
"I thoroughly enjoyed the healthy dating sessions. Initially I was slightly apprehensive as I am quite shy and introverted, however the sessions were very relaxed. Each session offered the opportunity to ask questions and discuss topics with other course members, although there is no pressure to do so. After each session homework was set to help reflect on what we had learnt. As a result I feel more empowered and confident as I start dating again." (Joe, 47) 
"It’s been good to challenge myself to do a course that involves opening up a bit about things I’d tend to keep hidden and not discuss. Definitely ‘outside my comfort zone’ discussing feelings and experiences of dating. But it’s been good to share experiences with others in a supportive atmosphere. The course contents is comprehensive and well-structured and there's no pressure to contribute any more than you feel comfortable." (Pete, 58)
"This kind of group was a real find. I found the mini-course very helpful by giving me space to think about important dating questions. The guys in the group were great. They were willing to share their experiences and wisdom and hearing from such nice open people in the same boat as me was very therapeutic and helpful. Rachel is a very organized, informative, involved, and gentle mediator and a very wise, informed, empathic guide. Many thanks, Rachel!" (Sarah, 67)

Rachel New Dating and Relationships Coach

Social Skills

Dating

Psychology

Coaching

Relationships

Do you want your dating to be an enjoyable and empowered experience? Would you like to develop a healthier, more intentional approach to dating? Sign up to Rachel's eight week course and get the tools you need to become more resilient and understand the psychological processes going on with dating.

Healthy Dating

Healthy Dating Six Week Programme

Rotherham

Leeds

Peterborough

Milton Keynes 

Paisley

Derby

Liverpool 

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601) CLASSROOM or VIRTUAL CLASSROOM (with online theory)</h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learn how to administer vaccines or injections ...&nbsp;</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Nationally Recognised Qualification</li><li fr-original-style="" style="box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</li><li fr-original-style="" style="box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</li><li fr-original-style="" style="box-sizing: border-box;">Covers all steps to safely perform a vaccination</li><li fr-original-style="" style="box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</li><li fr-original-style="" style="box-sizing: border-box;">Includes B12, Vitamin C and other treatments</li><li fr-original-style="" style="box-sizing: border-box;">Essential qualification for all injections</li><li fr-original-style="" style="box-sizing: border-box;">Basic understanding of English language required</li><li fr-original-style="" style="box-sizing: border-box;">OPEN TO ALL APPLICANTS</li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;">About this course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learning Outcomes</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">After the course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">PART 1 - Theory: complete online at home or work and download a certificate of completionPART 2 - Skills and Practical Development: Attend in the Classroom or Virtual ClassroomVaccination - all essential vaccines including Covid-19, Flu and other annual vaccinesInjections - Aesthetics - B12, Vit C etc.78 UK &amp; Eire training locationsOCN Accredited at Level 4 (FDSc)Medical training standards throughoutSkills for Health &amp; WHO compliantLearning Outcomes<div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;All theory and practical skills required to perform a safe procedureCovers all essential theory and skill-set development to meet medical standardsUnderstand the procedures used to set up &nbsp;a manage and administer a vaccinePost-injection management and how to avoid critical complicationsCorrect client care and aftercareIncludes legal, consent and documentationAfter the course<div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)Correct client management before, during injection and safe after-careUnderstanding equipment types and appropriate choicesUnderstand vaccine management controlAppreciate legal and professional responsibilitiesOffer injection therapies to clients - vitamin supplementsAdminister in hospitals, GP Surgeries and Outreach Centres</div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Geopace Training

Immunisation & Vaccination

Immunisation

Allied Health

Allied Health Professions (AHP)

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

Southampton

Manchester

Kingston upon Hull

Newport

Dartford

Birmingham

Hull

Berkshire

Bedford

Swansea

<div data-testid="richTextElement" style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">ONLINE STUDY - In your own time (approx. 6 hours study time) +CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours) Awarding Body:&nbsp;Open College Network (OCN) Credit for LearningAward Level:&nbsp;Level 3 (Advanced Level) - Ireland Level 5CPD Certified:&nbsp;Yes (CPD Accreditation)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. (English Level 2 desirable)Training Locations:&nbsp;Study online + Classroom&nbsp;OCN Accredited at UK Level 3 (Ireland Level 5) &nbsp;PART 1 - Theory:&nbsp;Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc. PART 2 - Skills and Practical Development: Safely and competently set up and maintain a Peripheral IV Infusion. Attend a classroom location to complete your practical training. <div style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);"> Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above. </div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">Course Itinerary:</div><div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);"> </div>PART 1 - THEORY (ONLINE) M1 - Peripheral IV Cannulation - Introduction: Definitions - understanding terminology relating to PIVC. IV Therapy and NMC guidelines. M2 - Legal &amp; Professional Responsibilities: Legal Obligations and Accountability. Criminal, Civil and Contractual law in Healthcare. Vicarious Liability and your Duty of Care. M3 - Anatomy &amp; Physiology: Sites appropriate to IV cannulation. Hand vs. arm. Advantages and disadvantages of relevant veins. An overview of Homeostasis and Fluid Balance. M4 - Hygiene and Infection Prevention &amp; Control (IPC): Reducing healthcare-associated infections. Keeping Safe. Bloodborne Pathogens and Work Practice Controls. Standard Precautions. Waste Disposal. Needle-stick injuries. M5 - Indications and Advantages: When to cannulate, infusion types and benefits over alternative infusion routes. Continuous and intermittent infusion. Prophylactic use before procedures and in unstable patients. Contraindications. M6 - Equipment: Cannula types, sizes and colour coding. How to select appropriate size. Equipment overview for total procedure. M7 - Vein Choice for Cannulation: Correct vein selection. Which veins to avoid. How to manage an unsuccessful cannulation. M8 - Procedures: Full procedure for cannulation including correct documentation. M8: Guide to Cannulation - revision M8: Video - Recap with full procedure M9 - Contraindications: When inappropriate to cannulate including patients with specific health conditions. M10 - Complications: A detailed look at potential complications during and after cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions. PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED BEFORE JOINING US FOR YOUR PRACTICAL TRAINING PART 2 (CLASSROOM: 1 - Welcome, introductions and overview: Classroom - registration and introductions. Virtual Classroom - audio/visual checks and registration. 2 - Legal &amp; Professional Responsibilities: Overview and discussion. 3 - Anatomy - key points (appropriate to PIVC): Arteries and veins. Selecting an approprate site. Sites to avoid and &ldquo;first choice&rdquo; sites. 4 - Cannulae - selection and types: A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD. 5 - Complications: Complications of pVAD insertion including examples of infiltration, haematoma, extravasation and transfixation. 6 - VIP Score: Understanding and using the Visual Infusion Phlebitis score. 7 - Equipment - overview: We take a look at all essential equipment required for PIVC. 8 - PRACTICAL SESSIONS: Multiple practical sessions throughout the session. 9 - Fluids: The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann&rsquo;s solution, Colloids (and risks), blood products. 10 - Infusion Rates: Calculating infusion rates and drops per minute. This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.&nbsp;<div style="color: rgb(85, 85, 85); box-sizing: border-box;" fr-original-style=" color: rgb(85, 85, 85);">(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)</div></div>

ONLINE STUDY - In your own time (approx. 6 hours study time) +
CLASSROOM SESSION - Morning, Afternoon or Evening session (approx. 3 hours)



Awarding Body: Open College Network (OCN) Credit for Learning
Award Level: Level 3 (Advanced Level) - Ireland Level 5
CPD Certified: Yes (CPD Accreditation)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. (English Level 2 desirable)
Training Locations: Study online + Classroom
 
OCN Accredited at UK Level 3 (Ireland Level 5)

 
PART 1 - Theory: Complete this part of your course online at home or work in your own time (stop and start learning when it suits you). Can be completed on multiple devices - smart phones, kindle, laptop, tablet etc.

PART 2 - Skills and Practical Development:
Safely and competently set up and maintain a Peripheral IV Infusion.


Attend a classroom location to complete your practical training.


Please make sure you verify the precise dates and timings of your course when you receive your booking confirmation, as it may vary from the information provided above.


Course Itinerary:
PART 1 - THEORY (ONLINE)
M1 - Peripheral IV Cannulation - Introduction:
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
M2 - Legal & Professional Responsibilities:
Legal Obligations and Accountability. Criminal, Civil and
Contractual law in Healthcare. Vicarious Liability and your
Duty of Care.
M3 - Anatomy & Physiology:
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
M4 - Hygiene and Infection Prevention & Control (IPC):
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne Pathogens and Work Practice Controls.
Standard Precautions. Waste Disposal. Needle-stick injuries.
M5 - Indications and Advantages:
When to cannulate, infusion types and benefits over
alternative infusion routes. Continuous and intermittent infusion.
Prophylactic use before procedures and in unstable patients.
Contraindications.
M6 - Equipment:
Cannula types, sizes and colour coding. How to select
appropriate size. Equipment overview for total procedure.
M7 - Vein Choice for Cannulation:
Correct vein selection. Which veins to avoid.
How to manage an unsuccessful cannulation.
M8 - Procedures:
Full procedure for cannulation including correct documentation.
M8: Guide to Cannulation - revision
M8: Video - Recap with full procedure
M9 - Contraindications:
When inappropriate to cannulate including patients with specific health conditions.
M10 - Complications:
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and haematomas. Clinical signs and corrective actions.

PLEASE NOTE THAT PART 1 SHOULD BE COMPLETED
BEFORE JOINING US FOR YOUR PRACTICAL TRAINING

PART 2 (CLASSROOM:
1 - Welcome, introductions and overview:
Classroom - registration and introductions.
Virtual Classroom - audio/visual checks and registration.
2 - Legal & Professional Responsibilities:
Overview and discussion.
3 - Anatomy - key points (appropriate to PIVC):
Arteries and veins. Selecting an approprate site. Sites to avoid and “first choice” sites.
4 - Cannulae - selection and types:
A detailed look at different types of cannulas, respective benefits and attributes. Selectinng an appropriate pVAD.
5 - Complications:
Complications of pVAD insertion including examples of
infiltration, haematoma, extravasation and transfixation.
6 - VIP Score:
Understanding and using the Visual Infusion Phlebitis score.
7 - Equipment - overview:
We take a look at all essential equipment required for PIVC.
8 - PRACTICAL SESSIONS:
Multiple practical sessions throughout the session.
9 - Fluids:
The importance of understanding fluids. Includes detailed overview of: maintenance fluids, Hartmann’s solution, Colloids (and risks), blood products.
10 - Infusion Rates:
Calculating infusion rates and drops per minute.

This course is supported with downloadable resources and may include extra video segments to reinforce your practical training.
 
(THE COURSE DELIVERY AWARDS SAME NATIONALLY RECOGNISED AND DUALLY ACCREDITED QUALIFICATION AS OUR VIRTUAL CLASSROOM COURSE VERSION)



Intravenous Cannulation

Aesthetics

Venepuncture & Cannulation

Learn how to cannulate ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced) - Ireland Level 5

    CPD Accredited - The CPD Certification Service

    Classroom or Virtual Classroom options

    Covers all steps for cannulating in arm or hand

    Practise on artificial arms and fake blood!

    Essential qualification for all IV therapies

    Phlebotomy training desirable but not essential

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Peripheral I.V. Cannulation Course (GPT008)

Personal development groups for practitioners with B&aacute;rbara GodoyA playground for therapists to expand our perception to metaphor, as a way to connect directly with the experience of the other, guided by folklore and fairytales. "Supportive, thought-provoking, emancipating, grounding"<table style="width: 100%; border: none; border-collapse: collapse; empty-cells: show; max-width: 100%; box-sizing: border-box;" fr-original-style="width: 100%;"><tbody fr-original-style="" style="box-sizing: border-box;"><tr fr-original-style="" style="box-sizing: border-box;"><td style="width: 50%; min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);" fr-original-style="width: 50.0000%;">Tuesday Evenings Group&nbsp;6 pm to 7.15 pm&nbsp;(UK Time)</td><td style="width: 50%; min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);" fr-original-style="width: 50.0000%;">Friday Lunchtime Group 12.30 pm to 1.45 pm(UK time)</td></tr><tr fr-original-style="" style="box-sizing: border-box;"><td style="width: 50%; min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);" fr-original-style="width: 50.0000%;">Term One: 21 and 28 January 4, 11, 18 and 25 February 4, 11, 18 and 25 MarchTerm Two: 6, 13, 20 and 27 May 3, 10, 17 and 24 June 1 and 8 JulyTerm Three: 23 and 30 September 7, 14, 21 and 28 October 4, 11, 18 and 25 November</td><td style="width: 50%; min-width: 5px; box-sizing: border-box; user-select: text; border: 1px solid rgb(221, 221, 221);" fr-original-style="width: 50.0000%;">Term One: 24 and 31 January 7, 14, 21, 28 February 7, 14, 21 and 28 MarchTerm Two: 2, 9, 16, 23 and 30 May 6, 13, 20 and 27 June 4 JulyTerm Three: 26 September 3, 10, 17, 24 and 31 October 7, 14, 21 and 28 November</td></tr></tbody></table> Venue: Online (Zoom) Fee:&nbsp;&pound;350&nbsp;per term or&nbsp;&pound;900&nbsp;the whole yearB&aacute;rbara Godoy&nbsp;M.A., Adv. Dip. Exi. Psy. Existential Psychotherapist Group Leader, Counsellour, Lecturer and Supervisor, MBACP &amp; UKCP accredited, SEA Professional Member, Director of Therapy Harley StreetB&aacute;rbara&rsquo;s academic contributions in London since 2008 include lecturing and researching on the theory and practice of Phenomenological Existential Therapy on Doctorate, MA and professional courses at the School of Psychotherapy and Counselling Psychology, Regent&rsquo;s University and the New School of Psychotherapy and Counselling directed by Emmy van Deurzen. B&aacute;rbara has facilitated and designed therapeutic Group Work since 1997. She brought her earliest workshop: &ldquo;Experiences&rdquo; to large groups in The Netherlands, Italy, France, UK and Argentina. These awareness-intensive processes are a legacy of the human potential movement (HPM) of the 1960s, with techniques such as AUM Meditation Marathons, Psychodrama, Bioenergetics and Primal Feelings work. <img src="https://images.cademy.co.uk/d34b3e28-5501-46b2-9009-97ed10d2e273/f0370d38-60f2-46d6-bd42-11b15afedfae/original.jpeg" style="width: 446px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 446px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable"> Organized by: <img src="https://images.cademy.co.uk/d34b3e28-5501-46b2-9009-97ed10d2e273/376c7e35-cd6e-46a0-9b64-dee8373e64c4/original.png" style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 698px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

Personal development groups for practitioners with Bárbara Godoy
A playground for therapists to expand our perception to metaphor, as a way to connect directly with the experience of the other, guided by folklore and fairytales. "Supportive, thought-provoking, emancipating, grounding"
Tuesday Evenings Group 6 pm to 7.15 pm 
(UK Time)	Friday Lunchtime Group 12.30 pm to 1.45 pm
(UK time)
Spring Term Phase One - 2025
22 and 29 April
6, 13, 20 and 27 May
3, 10, 17 and 24 June
Autumn Term Phase Two - 2025
23 and 30 September
7, 14, 21 and 28 October
4, 11, 18 and 25 November
Winter Term Phase Three - 2026
20 and 27 January
3, 10, 17 and 24 February
3, 10, 17 and 24 March	Winter Term Phase One - 2025
24 and 31 January
7, 14, 21, 28 February
7, 14, 21 and 28 March
Spring Term Phase Two - 2025
25 April
2, 9, 16, 23 and 30 May
6, 13, 20 and 27 June
Autumn Term Phase Three - 2025
26 September
3, 10, 17, 24 and 31 October
7, 14, 21 and 28 November


Venue: Online (Zoom)
Fee: £350 per term or £900 the whole year
Bárbara Godoy M.A., Adv. Dip. Exi. Psy. Existential Psychotherapist Group Leader, Counsellour, Lecturer and Supervisor, MBACP & UKCP accredited, SEA Professional Member, Director of Therapy Harley StreetBárbara’s academic contributions in London since 2008 include lecturing and researching on the theory and practice of Phenomenological Existential Therapy on Doctorate, MA and professional courses at the School of Psychotherapy and Counselling Psychology, Regent’s University and the New School of Psychotherapy and Counselling directed by Emmy van Deurzen. Bárbara has facilitated and designed therapeutic Group Work since 1997. She brought her earliest workshop: “Experiences” to large groups in The Netherlands, Italy, France, UK and Argentina. These awareness-intensive processes are a legacy of the human potential movement (HPM) of the 1960s, with techniques such as AUM Meditation Marathons, Psychodrama, Bioenergetics and Primal Feelings work.





Organized by:






Therapy Harley Street

Unlocking Our-Selves 2025: "Away With the Fairies"

Full year

One Term

Chelmsford

Stratford

This two-day course is a must for anyone who is considering or already working in a role with supervisory responsibilities. This course provides an understanding of health, safety, welfare, and environmental issues. It highlights legal responsibilities and the need to promote health and safety to supervise effectively.
It is endorsed by Build UK as the standard training for all supervisors working on Build UK sites.
Aims
To give a clear understanding of health, safety, welfare, and environmental legislation that affects your supervisory role. To help you fulfil your responsibilities regarding health, safety, welfare, and the environment. To help you implement new guidance and industry best practice affected by changes.
Course Content
• Health and safety law and how it will apply to supervisors.
• Your supervisory responsibilities in controlling site safety.
• Risk assessments and the need for method statements.
• Effective site inductions, toolbox talks and method statement briefings.
• Monitoring site activities effectively.
• Timely intervention when bad practice is identified.
Prerequisites
This course is for you if you are considering, or already have, supervisory responsibilities.
Assessment
At the end of this course, all delegates will have a clear understanding of controlling health and safety on site from a supervisor’s role.
Certificate
This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all supervisors.
To remain certified in this area, you will need to take a refresher course before the expiry date on your certificate, otherwise the full course will need to be retaken.
Instructions
Please note all Site Supervisor Training courses with the venue “Remote Learning” will be delivered by a tutor over a video call.
This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course.
Further attendee information will be sent in a separate email, please check your inbox

SMC Safety Solutions

Site Supervisor Training Scheme (SSSTS) - 2 Day Course

Bournemouth

Our Virtual (via Zoom) course provide the same high-quality tuition as our classroom-based sessions. Quarterly meetings will take place at the Academy



Dental Nursing Diploma with National Examining Board for Dental Nurses (NEBDN) is an internationally recognised qualification that will allow you to work as a Dental Nurse in hospitals, NHS and private dental practices.

Successful completion of Dental Nursing Diploma course will enable you to register as a Dental Care Professional with the General Dental Council (GDC) and practice as a qualified Dental Nurse.


Discover the exciting world of dental nursing and be a part of a growing field that offers endless opportunities for growth and development.
How will you learn?
In addition to our traditional class-based tuition, we also offer Virtual (via Zoom) Learning courses to cater to different learning preferences. Our Virtual Learning courses provide the same high-quality tuition as our classroom-based sessions. To participate, you will need a laptop, PC, smart phone or tablet with a built-in or external camera and microphone. From the comfort of your own home, you will have the opportunity to communicate with your tutor and classmates through video chat, using your phone or computer camera. This allows for seamless interaction, discussions, and collaborative learning.

Quarterly meetings at the Academy
To ensure a well-rounded learning experience, you will be required to attend face-to-face lessons at the Academy on a quarterly basis, which means every three months. These sessions serve several important purposes:

Practical Units: Some aspects of the course require hands-on practical training. The face-to-face lessons will cover these practical units, allowing you to gain valuable experience and apply the knowledge you have acquired during the virtual learning sessions.

Tests and Mock Exams: These assessments are important for evaluating your progress, identifying areas for improvement, and preparing you for the final exams. The Academy will provide a controlled and supervised environment to ensure the integrity and fairness of these assessments.
Attending quarterly face-to-face lessons provides a balanced approach to your learning journey. It combines the convenience and flexibility of virtual learning with the benefits of in-person interactions, practical training, and assessments. By participating in these sessions, you will have the opportunity to reinforce your knowledge, receive personalized feedback, and build a stronger connection with your tutor and classmates.
The Academy is dedicated to supporting your growth and success in dental nursing field, and the face-to-face lessons are an integral part of that commitment.



Being a Dental Nurse can be an exciting and fulfilling career that allows you to make a positive impact on people’s lives while enjoying a variety of work and opportunities to learn and grow. You’ll get to work with an amazing dental team and get to know patients, helping them to feel at ease and comfortable during their visit. You’ll be the one behind the scene making sure everything runs smoothly, and you’ll be the one that patients will turn to for assistance. You’ll also get to be a part of the latest advancements in dental technology and treatment. And on top of all that, you get to have a flexible schedule and a good earning potential, with the potential to advance in your career. All in all, being a dental nurse is one of the most exciting and fulfilling career that you can have, and you’ll get to leave work every day knowing you’ve made a real difference in the lives of others.


The course is delivered by Team of Dental Professionals who are examiners, dentists and experienced Dental tutors with years of experience in teaching Dentistry.
Dental Nurses are involved in a wide range of procedures, from routine check-ups to complex surgeries, which can make the job interesting and varied.

Patient-centered care: Dental Nurses have a direct impact on the patient’s experience and can make a positive difference in people’s lives by providing them with quality care.

Professional development: Dental Nurses have the opportunity to continue their education and expand their skills, leading to advancement and new opportunities in the field.
No previous experience required – we will teach you from A to Z.
Do you need a job?
Yes, you will have 3 months’ time from the start of your course to find a placement.
The Academy provides a list of Private and NHS Dental Surgeries, who are regularly contacting us when looking for more Trainee Dental Nurses, so you can contact them directly as a registered student at the Academy. This is a paid job, unless you would like to work voluntary for personal reasons. We also provide a reference letter to the employee in case you need it.
The course is ideal for you if:
You are looking for a qualification that leads to employment
You intend to participate within dentistry and make a positive contribution to the dental health
You wish to learn how to maintain high standards of hygiene, cleanliness, health & safety
You enjoy interacting with multidisciplinary team and different people


The curriculum is based on the GDC (General Dental Council) registration requirements for dental nurses. It sets out the knowledge, skills and behavioural requirements that should be developed and demonstrated. These are set out in terms of professional competencies, with the assessment method clearly outlined (e.g. how the skills and knowledge will be assessed in the final examinations – via written questions such as multiple choice (MCQ) or extended matching questions (EMQ) or via Objective Structured Clinical Examinations – OSCEs). We are proud to announce that our Dental Nursing students has the highest examination pass rate in OSCE examinations!
Free services– workshops, mock exams, eRoE marking and internal moderation.


Earn while you learn could be another benefit for doing this course. We provide a list of Private Surgeries who have been working with us for the last 14 years and looking to recruit more Trainee Dental Nurses.
Working together – At our Dental Department, we prioritise working together with our learners every step of the way. We firmly believe in providing unwavering support, equipping you with the necessary tools, skills, and assistance to ensure your success. We take immense pride in the achievements of our students, with a long list of graduates boasting remarkable success stories. Our commitment to your success serves as the foundation for our own accomplishments
What Can You Expect to Earn as a Dental Nurse? Compared to other caring professions, Dental Nursing is well paid and offers plenty of opportunity for continued training and development. This is great for those looking on a the long-term plan for their career and those who wish to work their way up the ladder through continued learning, experience & hard work. Trainee Dental Nurse salary for standard working week will be around £23,000 per annum. Average wage for a qualified Dental Nurses between £40,417 to £42,350 p.a.
When are the exams?
There are two exams:
1. Multiple choice theory exam. November and March.
2. Practical exam. January and June. 
Record of Experience (eROE)
To be eligible to sit your first exam, you have to complete your electronic Record of Experience (eROE). The eROE has to be submitted to your tutor by 31st Jan for March exam, and 31st August for November exam. 
London Waterloo Academy supports Mouth Cancer Research Foundation and encouraging learners to raise the awareness and participate in annual 10k walk.



Study mode – virtual (via Zoom) live stream lessons combined with a quarterly meetings Saturday/Sunday at the Academy
Duration – 1 year (part time)
Virtual (via Zoom) classes – once a week
Quarterly meetings at the Academy – date are discussed with the group in advance
Next Intake/start dates (please choose one for your course to start):
21 September 2024, Saturday classes from 9am to 11am
Registration fee – £300 (includes: administration, workshops, mock exams, RoE marking, internal moderation of RoE)
Tuition Fees – £1,400 (we offer payment plan, and accept instalments)
Exam fee – £510 will be charged at the point of candidate registration with NEBDN
One day introduction course – for those who are considering/not sure whether to step up into the Dental Industry £50.00
Call us +44 (0) 7484 014980 or email to info@waterlooacademy.co.uk or Facebook – London Waterloo Academy
Office location: The Foundry, 156 Blackfriars Rd, London SE1 8EN (Southwark Station (2-3 min walk) and Waterloo/Blackfriars Station (10 min walk))

London Waterloo Academy

Dental Nurse

Dental Assistant

VIRTUAL DENTAL NURSING DIPLOMA

Registration Fee

Tuition Fee

Exam Fee

One Day Introduction Course

Our Site Management Safety Training Scheme (SMSTS) refresher training courses, available both online and in-person, are designed for managers and individuals in positions of authority who completed their original SMSTS training program less than three years ago.

Aims
Participants will undertake a concise yet equally engaging training program covering all essential aspects of enforcing health and safety codes of practice at construction sites. Topics include in-depth discussions on risk assessments and effective methods for monitoring and managing industry-specific hazards.
Instructions
For online courses labeled “Remote Learning,” a tutor will deliver the training via video call.
All SMSTS courses are delivered and assessed in English. Participants must have a good command of the language to successfully complete the program.
Additional attendee information will be provided via email. Please ensure you check your inbox.


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