578 Courses

Essential skill for all mental health professionals This 2-day workshop gives you the opportunity to see demonstrated, experience, and practice the steps of this powerful technique in a small group under the careful guidance of our expert tutor… Accredited CPD Certificate : 12 hours Length 2 days (9:30am - 4:00pm) Excellent course. A brilliantly encouraging and supportive environment in which to learnHARRIET, WORKSHOP PARTICIPANT Life-changing! A great weight has been lifted off my shoulders.NURSE (PREVIOUSLY TRAUMATISED BY A CAR ACCIDENT) Why take this course We have over 20 years of experience in teaching the rewind technique to health and welfare professionals – we’ve drawn on that experience to develop a course which gives you enough time to thorough absorb and practice the technique, understand why it works and to experience it yourself, so that you leave confident in your ability to use the rewind safely and effectively. The Rewind Technique* is an effective psychological intervention for successfully treating trauma and phobias and one of the most important skills you need to master to be able to work successfully with any anxiety disorder or condition which may have developed as a result of unresolved trauma. Even the most severe phobic and post-traumatic stress (PTSD) symptoms can be successfully addressed using the the rewind technique taught on this 2-day course, which has been refined* in line with understandings from neuroscience to make it as safe and reliably effective as possible. An essential therapeutic technique to have in your therapeutic ‘toolkit’, it is important to learn and practice it under the careful guidance of our expert tutor – you will leave the course knowing how to use the rewind technique safely and effectively having watched live demonstrations, had plenty of time to practice the steps involved with fellow students, the opportunity to experience the technique yourself and more. Our workshop has limited numbers so you will have plenty of opportunities for asking questions and the tutor, who has extensive clinical experience. Using the rewind technique you can, often surprisingly quickly, detraumatise bad memories, stop flashbacks and other PTSD symptoms, cure phobias, banish nightmares and reduce anxiety so you can help the victims of abuse, rape, violence, car accidents, fire, terrorism and panic attacks, heart attacks and other life-threatening experiences. Another key benefit of this technique is non disclosure – there is no need for people to repeatedly revisit or talk about specific details of the events that have traumatised them. This helps avoid embedding the trauma further and making the situation worse – as can sometimes inadvertently happen in other therapeutic approaches to treating trauma – and helps prevent the therapist or counsellor being vicariously traumatised by what they might hear. It is also invaluable when working therapeutically with people who have suffered persistent physical or sexual abuse, and people with OCD. People suffering from other conditions, such as depression, addictions or uncontrollable anger, may have experienced a traumatic event, which needs to be successfully detraumatised in order for them to move on with their lives. As a result of our training in the rewind technique – which we have been delivering for over 20 years – our graduates have brought relief to literally thousands of people (eg. case history / PTSD Resolution). Please note This is a powerful technique, which needs to be implemented with care – we recommend you take the time to learn it in person in a small group with a skilled and highly experienced tutor who can guide you through the important steps involved, oversee you as you practise them, answer your questions and give you crucial direct feedback. The version of the rewind technique* you will learn on this course has been refined in line with understandings from neuroscience to make it as safe and reliably effective as possible. The course is taught over two days to ensure you have enough time to thoroughly absorb and practice the steps involved so that you are confident in using it and know how to do so safely and effectively with clients. You will also learn when it is NOT appropriate to use this technique and how to ensure you avoid embedding any trauma further, or making a phobia worse. Guided imagery and visualisation skills form an essential part of the rewind technique, which is why they are a requirement for attending this course. This has huge potential to change people's lives for the better. I can't wait to put what I've learnt here to good usePSYCHIATRIC SUPPORT WORKER What will you learn How to detraumatise people quickly and safely The necessary skills to treat even severe phobias Why this version of the rewind technique is so effective, and how it works Under careful guidance from the tutor, you will: revisit key skills for relaxing clients in order to successfully work using the technique walk and talk through a step-by-step breakdown of the rewind technique see a live demonstration of working with a phobia or trauma practice each stage of the rewind technique in pairs practice the entire process, with other course participants, under supervision You will also gain: Vital tools for psycho-education – both adding to your own understanding and to pass on to clients A clear understanding of the fear response and how PTSD and phobias develop The detrimental impact traumas and phobias can have on a person’s life The crucial role of the pattern-matching processes in the brain in triggering phobic responses and post traumatic stress symptoms How the main treatment techniques for treating post traumatic stress disorder (PTSD), sub-threshold trauma and phobias (including EMDR, EFT and CBT) work – their advantages and disadvantages Why the rewind technique draws on the innate ability we all have to recover from trauma Pre-disposing factors for suffering a problematic post-traumatic response (or developing a phobia) Why critical incident debriefing increases the incidence of PTSD How this version of the rewind technique has been modified to make it safer and more reliable Trauma-focused rewinding: the psycho-biological reason why this refined rewind technique works so consistently well A step-by-step breakdown of the essential stages of the rewind technique The chance to see a live demonstration of working with a phobia or trauma You will leave with: The confidence to begin using the technique ethically and safely A clear understanding of the advantages of using a non-intrusive psychological technique to treat trauma, PTSD and phobias (where the client does not have to go into details about or repeatedly ‘revisit’ what has traumatised them) What to do if a client as an abreaction Important information about when not to use this technique – and what can be done instead An understanding of how the rewind technique can be used to work with Complex Trauma and cases involving ‘freeze’, shutdown or dissociative responses How you can carefully apply this technique to relieve a huge range of anxiety disorders Greater confidence in dealing with anxiety disorders and distress caused by trauma, phobias and flashbacks An understanding of how rapidly transformative this technique can be; on the last afternoon we view a filmed therapy session (and follow up) in which Joe Griffin uses the rewind technique to relieve a young man of his severe shark phobia There is also plenty of opportunity for you to ask questions and to experience and practice, under careful guidance, the various stages of the rewind technique yourself. Who is this course suitable for? Anyone working with distressed, phobic or traumatised people, who has already taken our Guided Imagery and Visualisation workshop (and ideally the Therapeutic Power of Language workshop too) as these skills are essential components of the rewind technique. If you help traumatised people (including children) or people suffering from any form of phobia or anxiety disorder – this includes: psychotherapists, counsellors, mental health nurses, OTs, health visitors, social workers, psychiatrists, GPs, clinical psychologists, midwives, welfare officers, youth workers, hypnotherapists and those working with traumatised members of public services, such as: firefighters, police, paramedics and military personnel – you will find the rewind technique and associated skills hugely helpful. Course requirements Guided imagery, relaxation and visualisation are an integral component of the Rewind Technique – if you don’t already have experience in using these skills therapeutically with others you must complete our Guided Imagery and Visualisation for Therapeutic Change workshop before attending this course (this is always run the day before our rewind technique training). This is to ensure you get the most out of this 2-day course and also have the necessary skills for practising the rewind technique safely and effectively. You would also find it useful to attend the Therapeutic Power of Language workshop beforehand if you can. All 3 workshops count towards Part 1 of the HG Diploma. Ros Townsend’s live online training Trauma: Patterns of the past is also useful for anyone working with or supporting someone suffering from unresolved trauma, or who would like to understand their own experiences of trauma better. She also runs a workshop on working with Complex Trauma. *About the Rewind Technique The Rewind Technique originated from one developed by Richard Bandler, one of the founders of NLP, when it was called the Visual/Kinaesthetic Dissociation protocol. A variant of this was developed by Dr David Muss, who called it the Rewind Technique. The version of the Rewind Technique you will learn on this 2-day course was refined by Joe Griffin and Ivan Tyrrell, co-founders of the human givens approach, to make it as reliably effective and safe as is possible by aligning the method with their insights into how trauma and phobias are processed in the brain. HG Therapists now follow a specific Rewind Protocol which follows the essential steps of the process that Griffin and Tyrrell set out. Course format This intense 2-day training proceeds through a blend of talks, live demonstrations, skill-developing exercises, practice sessions (under careful guidance) and deconstruction of filmed examples of the technique being used, including one with a severely traumatised young woman. There is also plenty of opportunity for networking and discussion during the breaks. The course was previously entitled: The fast phobia and trauma (PTSD) cure – a 2-day workshop in the rewind technique This course has been independently accredited by the internationally recognised CPD Standards Office for 12 hours of CPD training. On completion of this training you’ll receive CPD certificates from the College and the CPD Standards Office.

This programme provides an intensive, two-day overview of the key elements of operations management, including an array of practical tips and tools to help managers be more proactive and effective in the operations management environment - whether that's in an industrial manufacturing context or in operational leadership in the service sectors. At the end of the programme, participants will: Understand the 6Cs approach to operations management Be able to apply a range of practical tools and techniques to improve their personal effectiveness towards being a more effective operations manager Be able to prepare an action plan for the critical first (or next) 100 days in their operational leadership role 1 Introduction What is Operations Management and where does it fit in? What makes a successful Operations Manager? Introducing the 6Cs of Operations Management 2 Context Link to business strategy Making a year plan Performance measurement 3 Controls Governance Reputational controls Costs and budgets Quality Operational 4 Customers Internal External Stakeholder management 5 Communication Planning Meetings Reporting Emails Notices Networking Walking the talk 6 Care People Safety, Health, Environment & Security Assets 7 Continuous improvement Process Product Proactivity Link to KPIs and Year Plan 8 Putting it all together Action planning for the first (or next) 100 days Conclusions

Jennifer Holloway delivers keynotes, workshops and webinars for clients, both online and in person (no public courses are run). Here’s a selection of existing sessions to give you a flavour of what’s available (though new ones are being designed all the time, so if you don’t see what you need, just ask): Personal Brand – What? How? Why? An introduction to the subject of personal branding, this session explains what a personal brand is, why you already have one and how to define it so you can remain authentic at all times. Delivered as a 45-minute or 60-minute session x People Buy People – So Who Are You Selling? You want people to buy your personal brand…but what exactly is it? This session challenges people to think in a new way about what they bring to the table and what makes them tick, kicking off the process of defining their personal brand. Delivered as a 90-minute or 120-minute session x Discover Your Personal Brand When you really dig into the detail of not just what you offer but who you are, that’s when you discover your unique selling point. This session provides a step-by-step process to highlight your individuality and put it clearly into words. Delivered as a half-day or full-day session xx Deliver Your Personal Brand With Impact Every time you come into contact with people – whether online, on the phone or in person – they’re picking up clues about you. This session shares practical tips and techniques to ensure those clues create a positive impression. Delivered as a 120-minute or half-day session x Articulate Your Achievements To get the most from your personal brand you have to shine a light on the value you bring, but if you can’t communicate what that value is, you could be missing out. This session provides an easy-to-follow formula to set out your credentials in a subtle, yet very effective way. Delivered as a 60-minute or 90-minute session x How To Create A LinkedIn Profile To Be Proud Of Many of us have a LinkedIn profile, but how many of us are 100% certain it’s creating a positive impression? This session focuses on how to polish up your photo, headline and summary to get you noticed for the right reasons. Delivered as a 45-minute or 60-minute session x Networking For People Who Need Help Networking Some people are natural networkers – meeting people and building relationships with ease – but many feel less confident, unsure how to kick-start the process. This session offers easy-to-implement tips for connecting both in-person and online. Delivered as a 45-minute or 60-minute session And for those wanting an in-depth approach to developing their personal brand: Making The Most Of Your Personal Brand This programme delivers the full-monty: from learning what a personal brand is, to defining what your own brand is, to getting feedback on how others view your brand, to learning how to share your brand both in person and online. x It’s restricted to smaller groups, so every delegate gets individualised support, advice and feedback, plus it fosters an open and collaborative environment for each cohort. Delivered as blend of in-person and online learning, or entirely online

As technology continues to develop and increasingly interact with our daily lives, so must our sales techniques to ensure we're leveraging advances in how people do business to our advantage. It is essential for all salespeople to understand how to navigate the various tools at our disposal and grow their skills and confidence to put them into action in order to build a solid business pipeline. We have developed this programme to be practical, fun and interactive, whilst ensuring that participants will learn how to utilise new technology to their advantage, self-generate new business leads and opportunities, gain additional business and referrals from existing contacts, and save time and effort using proven business development skills. This course will help participants: Understand the 'organized persistence' model of sales prospecting Develop skills in using video, online and social media to generate interest Understand how to write effective sales and outreach emails and using online tools Develop techniques for effectively managing telephone appointments Learn ways to use LinkedIn for connecting with customers and prospects Develop networking skills and learn how to source and develop referrals and professional introductions 1 Key principles of smart sales prospecting Set your sales prospecting goals and objectives Elevator pitch, core messages and your value proposition Targeting and segmenting your market 'Organised persistence' using your CRM effectively 2 Setting appointments by telephone - planning and preparation Why calling still works and the best times to call Creating a call prompt sheet: Opening a call and taking control Giving a reason to meet Key questions to ask Overcoming the cold calling blues 3 Setting appointments by telephone - advanced skills Giving a reason to meet and 'selling the appointment' Key questions to ask that will create interest and motivation to meet Voice tone, power words, phrasing, pausing, responding Getting past gatekeepers and getting through 4 Using LinkedIn for research and follow-up Why LinkedIn matters and how to use it Finding new contacts, connecting and Inmailing Short-cuts and advanced skills 5 Email strategies that work Using AIDA and other templates for sales emails Using personalized video emails to create interest Vertical targeting emails, with examples Building awareness with an email chain

Are you an EDI Officer, HR Specialist, Leader or Manager? Or the nominated EDI champion for your team? Maybe you've been given the EDI portfolio on behalf of your Board or department? Or if you're aiming to make a difference via your diverse staff network or union, all change-makers are welcome!

Are you an ambitious, entrepreneurial business owner with a collaborative mindset? You are? Good! You're in the right place. Running your own business can be tough and the odds are against you - but don't worry! The support you need is on your doorstep - at next to no cost!

The leadership role of the project manager is increasingly recognised as a key determinant in delivering success. These skills can often be critical in project situations, where tight budgets and deadlines demand the highest levels of team performance and where the working environment presents fresh challenges on a daily basis. This programme focuses on the leadership skills required of project managers and will benefit anyone involved in managing projects large or small wishing to extend or enhance those skills. The objectives of this programme are to help the participants: Understand the significance of leadership skills to the project manager and the impact of these skills on project performance Review the key skills needed to be an effective 'multi-dimensional' project leader and learn how to develop, adapt and apply them in practice Learn how to identify the preferred leadership style for the context and organisational culture of a project and how to develop personal style versatility Understand the role of the project leader in building an effective team and the skills required to promote and sustain team performance Gain a better understanding of the interpersonal skills needed to motivate individual team members and harness the full potential of the team DAY ONE 1 Introduction Aims and objectives Personal objectives 2 Project management and leadership What is a leader? How much can leadership be learned? The project environment and the impact of leadership skills The characteristics of high performance project teams and their leaders 3 Principles of effective leadership Some useful models and theories of leadership explored Types of leadership; choosing how to use leadership power Evaluating personal leadership style; how to develop style flexibility 4 Syndicate case study: Leadership in action Review of the role of leadership in a contemporary project Feedback and plenary discussion: effective project leadership 5 Team exercise: Leadership skills of the project manager Teams compete in performing a project simulation Project review and feedback Discussion of the outcome: role and skills of the project leader 6 Leadership skills for project managers The 3 dimensions of project leadership: inwards, outwards, and upwards The vital role of communication skills and how to develop them Developing a 'project vision': strategic thinking skills Understanding others; emotional intelligence skills Being a visible leader; behavioural and influencing skills Building effective relationships; the importance of trust and respect DAY TWO 7 Leading the project team The role of leadership in developing team performance Understanding individual strengths; recognising team role preferences Managing conflict and promoting positive team dynamics Setting standards, maintaining discipline and rewarding performance Harnessing team potential: building motivation within the team Promoting team learning; the team leader as coach / mentor 8 Leading through the organisation Gaining the support others; developing effective influencing skills Getting empowerment from key stakeholders Knowing when and how to take the initiative and lead Building and maintaining rapport with key partners Becoming an effective team player in leadership teams Becoming a business leader; leading colleagues and co-workers 9 Team exercise: Leadership and negotiation Teams engage in a negotiation exercise Exercise review and feedback Discussion of the outcome: negotiation skills of the project leader 10 Negotiation skills for project leaders Characteristics of effective negotiators Classic problem behaviours and mind-sets to avoid Getting to win-win; building partnership and trust 11 Leading more senior stakeholders The challenges and skills of leading and managing upwards Communicating with more senior stakeholders; building credibility Negotiating upwards: knowing when and how The role of networking skills; building and maintaining rapport Handling disagreements; the art of diplomacy Handling personality and style conflicts with more senior people

Are you an ambitious, entrepreneurial business owner with a collaborative mindset? You are? Good! You're in the right place. Running your own business can be tough and the odds are against you - but don't worry! The support you need is on your doorstep - at next to no cost!

Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives  By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning

Learn the skills and mindset to become a business partner, align your expertise with the organisational goals, drive growth, and shape the future of your company. Course overview Duration: 1 day (6.5 hours) This is a highly interactive and practical course which will help you to understand the role of Business Partnering and the key skills needed to be successful in the role. The course is designed specifically to give you an opportunity to explore the role and test a range of techniques to improve your strategic working as well as your influencing and relationship building skills. This course is aimed at individuals who work cross-functionally and with other people to achieve business results and is particularly helpful for those who engage frequently with senior managers and executives. Objectives  By the end of the course you will be able to: Describe the role of Business Partner and the benefit to the business Develop stronger engagement with all internal and external stakeholders Influence without authority Build positive relationships Handle robust conversations Be forward thinking, not reactive Act as a change agent Communicate with confidence and credibility Content Understanding the role of the Business Partner What is Business Partnering from an individual, departmental and business view Using a psychometric test to look at where your strengths are and how you can use them effectively in the role Developing Relationships Creating a powerful first impression. Communication skills Understanding different communication styles Being more proactive in developing key relationships Stakeholder engagement Presenting ideas in a confident and articulate way Understanding and developing trust Connecting with people Networking Influencing and Negotiating Influencing and persuading others Dealing with conflict and difficult conversations Becoming a trusted advisor/Business Partner Advanced questioning skills and techniques to get to the root of a problem Strategic Thinking Develop the mind-set and strategic capability to play a more proactive leading role in the business