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Keeping your vision alive

Successful Teams

Difficult Conversations

An instructor-led leadership learning programme based on emotional intelligence and social neuroscience, designed to boost leadership 'PowerSkills.' A practical programme that provides leaders with a learning journey that equips them with the tools and techniques to connect, empathise, communicate effectively, build employee engagement and influence.

Workplace Mediation

Overview Explore trading and hedging applications of barrier options across interest rate, FX, and equity markets. Who the course is for Executives of listed companies who want to enhance their knowledge and skills in ESG and sustainability. Corporate professionals who want to integrate ESG initiatives into their organizations and improve their ESG programs. ESG professionals who want to gain a deep understanding of ESG frameworks, reporting standards, and best practices Course Content To learn more about the day by day course content please click here To learn more about schedule, pricing & delivery options, book a meeting with a course specialist now

The journey through higher education often presents challenges that lead students to seek pay someone to do my assignment solutions whether grappling with complex concepts, language barriers, or time management pressures. These moments typically reflect deeper needs for academic skill development rather than simply a desire for completed work. Our approach transforms these challenges into opportunities for growth through targeted skill building and personalized guidance. Specializing in UK academic standards, we provide structured support that helps students develop essential competencies in research methodology, critical analysis, and scholarly writing the very skills that make pay someone to do my assignment requests unnecessary. This focus on sustainable learning empowers students to meet British academic expectations with confidence and integrity.

'Selling' doesn't work. You've got to help customers buy. And that means engaging with the customer in a positive way, showing that you understand their requirement and giving them confidence that your product or service is the best possible way of meeting that requirement. This may sound painless but there's more to it than meets the eye and it's all too easy to get it wrong. You need to follow a process. This programme will help participants: Understand 'how buyers buy' and align their selling activities accordingly Recognise the difference between 'latent pain' and 'active vision' opportunities Conduct effective pre-call planning and research Stimulate interest and establish credibility with your prospects Get prospects to share / admit high priority pain Engage in consultative dialogue that promotes the differentiating strengths of your offerings Gain access to 'power' people within an opportunity Effectively qualify and disqualify opportunities based on objective decision criteria Better control and manage sell cycles Improve their chances of winning competitive opportunities Shorten sales cycles and avoid 'no decision' Negotiate the steps leading to a successful sale 1 An introduction to selling Understanding the key points that encourage a customer to purchase from us The difference between consultative selling and a transactional sale Understanding the roles that trust and empathy play in a sale Understanding how tricks and manipulation can sink a sale Vital pre-meeting research that must take place before a conversation Understanding how the customer sees us and why positioning is important 2 Structuring the sales conversation process Defining a set process for structuring a sales call with a chance to demonstrate understanding How the first minute of a conversation can destroy a sale Understanding BPO objectives for a sale How a step-by-step sales conversation process helps win more sales Understanding the mis-match between the customers buying process How our sales processes can lead to mistakes 3 How and why people buy An insight into the emotional factors behind how people arrive at purchasing decisions Using research from neuroscience that shows how sales people can really make mistakes Understanding how people make decisions about larger purchases Understanding the stakeholders in companies and their buying motives How to analyse the stakeholders and determine a win-plan 4 Understanding the funnel Studying the sales and buying process to understand the ratios of sales to prospects and better forecasting Understanding the role of forecasting in sales analysis Why many forecasts are nearly always wrong Understanding the stages of a sales process How 'verifiable outcomes' can really change forecasting 5 Questioning techniques Understanding the different questioning techniques and when they should be used Using the 'knowledge tree' as a framework for questioning Understanding the use of real empathy to help customers uncover their needs How effective research can really empower your questions How to ask 'high gain' questions How to ask difficult questions without feeling intrusive 6 Features and benefits How to practically apply them in a sales scenario How to align the benefits to customers' business goals Really understanding the difference and how to demonstrate true economic benefits to a customer How to discover business goals, and align value propositions to these How to craft an effective value proposition for a customer Using the SAR storytelling method to really engage customers to align their thinking patterns Using the latest neuroscience research that explains what customers are really thinking 7 Overcoming objections How 'confirmation bias' can hinder any sales conversation How the CLARA method of responding to customer concerns can dramatically improve the chances of customers responding to us in a positive way Practising the method to become comfortable and congruent with it 8 Closing the sale A deep dive into what closing is How different sales have different closes How too many closing methods can destroy a sale How to lead up to a close with a logical sequence of questions Using the ACSAT trust method of closing A clear methodology with a chance to practise the skills in a fun way

When starting a construction or renovation project, many property owners and developers in New South Wales find themselves confused about the roles of building consultants and architects. While both professionals contribute significantly to the success of a project, their responsibilities and areas of expertise differ. Understanding these differences can help you determine whether you need an architect, a building consultant, or both to ensure compliance, obtain approvals like a building certificate, and address regulations such as Fire Orders New South Wales. What Does an Architect Do? Architects specialize in the design and aesthetics of a building. They focus on: Conceptual Design & Planning – Creating blueprints and layouts that align with the client’s vision. Aesthetics & Functionality – Ensuring that the building is visually appealing and practical. Material Selection – Choosing sustainable and cost-effective materials for construction. Structural Coordination – Working alongside engineers and builders to integrate design with structural integrity. While architects play a crucial role in shaping a project, they typically do not handle compliance approvals, risk assessments, or regulatory requirements. What Does a Building Consultant Do? Building consultants, on the other hand, focus on regulatory compliance, safety, and project feasibility. Their key responsibilities include: Regulatory Compliance & Approvals – Assisting in obtaining development approvals, construction permits, and a building certificate to ensure legal compliance. Risk & Safety Assessments – Evaluating fire safety, structural stability, and potential project risks. Project Management & Coordination – Overseeing different aspects of the construction process to ensure smooth execution. Fire Safety & Compliance – Helping property owners address Fire Orders New South Wales, ensuring that buildings meet fire regulations and safety standards. A building consultant ensures that a project aligns with legal and safety requirements, reducing the risk of penalties or delays. Key Differences: Who Should You Hire? Aspect Architect Building Consultant Design & Aesthetics ✅ Yes ❌ No Regulatory Compliance ❌ No ✅ Yes Fire Safety & Risk Assessment ❌ No ✅ Yes Project Management ✅ Yes (Design Focused) ✅ Yes (Compliance & Construction Focused) Building Certificate & Approval Assistance ❌ No ✅ Yes If you need an expert to create a visually stunning and functional design, an architect is the right choice. However, if your priority is legal compliance, fire safety, or securing necessary approvals such as a building certificate, a building consultant is essential. Final Thoughts Both architects and building consultants play vital roles in construction projects, but their expertise lies in different areas. If your project in New South Wales requires compliance with Fire Orders New South Wales or obtaining a building certificate, a building consultant is indispensable. However, for aesthetic and structural design, an architect will bring your vision to life. In many cases, hiring both professionals ensures a seamless, compliant, and well-executed project.

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans