5061 Courses

Learn how to use Microsoft Project to create and resource robust project plans and how to maintain and track throughout the project lifecycle. Course overview Duration: 1 day (6.5 hours) Our Project Planning and Control course gives you the essential skills to use Microsoft Project to build, resource and monitor project schedules. It looks at initial setup, building plans, using a work breakdown structure and managing resources through to baselining and progressing your schedule. This course is designed for new or existing users of Microsoft Project, and no previous experience of Project is required. Knowledge of planning techniques would be an advantage. Objectives  By the end of the course you will be able to: Create project schedules Build a Work Breakdown Structure Create relationships Set baselines Manage resources Set deadlines and task properties Print and report on your project Update and track project schedules Content Creating a new project Project defaults Project start date Setting default hours per day/week Setting daily working times Project timeline Building a project Creating a work breakdown structure Adding tasks and durations Estimated durations Setting milestones Recurring tasks Linking, Baselining and Resourcing Setting start dates and dependencies Task Inspector Resourcing Assigning resources Filtering available resources Baseline Setting a baseline Removing a baseline Managing resources Resource properties Dealing with over allocations Tasking information Constraint dates Setting deadline Assigning task specific calendars Task types Updating your project Completing work Completing work per resource Updating tasks Updating the project Rescheduling work Change highlighting Printing and reporting Setup and Printing Visual reports Using the Timeline Creating Dashboard reports

Effective communication is a skill. This half-day workshop is very interactive - participants can practise their communication skills in a positive, supportive environment. 1 Welcome, introductions and objectives The definition of effective communication Exercise: sending a message 2 Verbal communications Effective communicators - who are they? What skills or attributes do they have? Listening skills, clear use of words, presence, eye contact, body language 3 How good a listener are you? Exercise: listening skills questionnaire and evaluation 4 Impact versus intent - what did you really mean to say? Attitudes influence behaviour and behaviour breeds behaviour Exercise: 'I never said she stole money' The need to avoid misunderstanding or misinterpretation 5 The 5 key principles to effective communication Exercise: 'What would you say?' 6 Written communication What makes an effective written communication? Kipling's 6 Honest Men: who, what, where, when, why and how Planning to write an email 7 Fuzzy meanings Probabilities for misunderstandings and misinterpretations 8 Practical exercise Hone written communication skills and put into practice hints and tips from the session 9 Review of key learning points and objectives

Fakta Menarik tentang Fenomena Poker Mania yang Jarang Diketahui Dunia poker dipenuhi dengan fakta menarik dan fenomena yang jarang diketahui yang sering kali luput dari perhatian para pemain biasa. Dari asal muasal permainan ini hingga popularitasnya yang meningkat, ada banyak hal yang bisa ditemukan tentang dunia poker mania yang menarik. Pada artikel kali ini kita akan mengupas beberapa fakta menarik tentang fenomena global yang jarang diketahui ini. Jadi bergabunglah dengan dewapoker saat kami menyelidiki misteri poker mania dan mengungkap kebenaran tersembunyi di balik permainan ini. Poker Mania: Fenomena yang Mengagumkan Poker mania telah melanda dunia, memikat orang-orang dari semua lapisan masyarakat. Fenomena global ini telah mendapatkan basis penggemar yang sangat besar dan bahkan telah menjadi subyek banyak buku, film, dan acara televisi. Daya tarik poker tidak dapat disangkal, tapi apa sebenarnya yang membuatnya begitu memesona? Salah satu aspek paling menarik dari poker mania adalah kemampuannya untuk melampaui batas dan menyatukan orang. Baik Anda bermain di kasino, platform online, atau bahkan berpartisipasi dalam pertandingan poker 88 kandang persahabatan, pengalaman bersama dalam menyusun strategi, menggertak, dan pada akhirnya menang atau kalah menciptakan ikatan unik di antara para pemain. Selain itu, aspek psikologis poker sangat menarik dan menawan. Permainan ini mengharuskan pemain untuk membaca lawannya, mengukur reaksi mereka, dan membuat keputusan yang diperhitungkan berdasarkan informasi yang tidak lengkap. Perang psikologis ini menambah dimensi yang menggembirakan dalam permainan ini dan menarik para pencari sensasi dan pemikir strategis. Di bagian selanjutnya, kita akan menyelami lebih dalam dampak budaya poker mania dan mengeksplorasi bagaimana hal itu memengaruhi berbagai aspek masyarakat. Nantikan wawasan lebih menarik mengenai fenomena menakjubkan ini! Pantau terus! Mengenal Fakta Menarik tentang Poker Mania Ketika poker mania terus memikat jutaan penggemar di seluruh dunia, inilah saatnya untuk menyelidiki beberapa fakta yang kurang diketahui seputar permainan yang mendebarkan ini. Tahukah Anda bahwa poker berasal dari awal abad ke-19 di Amerika Serikat? Awalnya dimainkan dengan setumpuk hanya 20 kartu, permainan ini telah berkembang seiring waktu menjadi versi populer yang kita kenal sekarang. Fakta menarik lainnya adalah bahwa poker memiliki terminologi uniknya sendiri. Dari “full house” dan “straight flush” yang terkenal hingga “donkey” dan “bad beat” yang kurang terkenal, bahasa sehari-hari poker menambah lapisan kegembiraan dan intrik ekstra bagi para pemain yang rajin. Selain itu, poker memiliki dampak besar pada budaya pop. Banyak aktor terkenal, atlet, dan bahkan politisi diketahui menikmati permainan domino bet selama waktu senggang mereka. Hal ini tidak hanya mempopulerkan permainan ini tetapi juga membantu menghilangkan beberapa stereotip yang mengelilinginya. Di bagian selanjutnya, kita akan menjelajahi berbagai jenis permainan poker dan perbedaannya satu sama lain. Bersiaplah untuk memperluas pengetahuan Anda dan tingkatkan apresiasi Anda terhadap poker mania! Kini setelah kita mengungkap beberapa fakta menarik tentang poker mania yang sering luput dari perhatian, mari kita telusuri langkah-langkah yang dapat Anda ambil untuk sukses di dunia poker yang mengasyikkan. Baik Anda seorang pemula yang ingin menyempurnakan keterampilan Anda atau pemain berpengalaman yang ingin mencapai level baru, mengikuti langkah-langkah profesional ini akan membantu Anda menavigasi industri yang kompetitif. Pertama dan terpenting, penting untuk menguasai dasar-dasar poker. Pahami aturan, peringkat tangan, dan strategi yang terlibat dalam berbagai variasi permainan dewa poker Manfaatkan tutorial online, buku, dan kursus poker terkemuka untuk meningkatkan pengetahuan dan teknik Anda. Selanjutnya, bangun fondasi yang kokoh dengan berlatih secara rutin. Luangkan waktu khusus untuk mengasah keterampilan Anda, berpartisipasi dalam turnamen online, dan terlibat dalam permainan persahabatan dengan sesama penggemar. Latihan yang konsisten ini akan membantu Anda memoles kemampuan pengambilan keputusan, beradaptasi dengan berbagai skenario, dan mengembangkan intuisi Anda sebagai pemain poker yang sukses. Selain latihan, pelajari gameplay pemain poker profesional. Tonton streaming langsung, sorotan, dan pertandingan klasik untuk mendapatkan wawasan tentang strategi dan pola pikir mereka. Analisis gerakan mereka, pola taruhan, dan proses pengambilan keputusan. Mengamati yang terbaik dalam permainan akan memberikan pelajaran dan inspirasi yang sangat berharga bagi perkembangan Anda sendiri. Selain mengasah keterampilan teknis Anda, tingkatkan permainan mental Anda. Poker membutuhkan fokus, disiplin, dan kontrol emosional. Belajarlah untuk mengelola emosi Anda, menghindari kemiringan, dan membuat keputusan yang rasional bahkan dalam situasi tekanan tinggi. Mengembangkan pola pikir poker yang kuat akan memungkinkan Anda untuk tetap tajam dan tangguh sepanjang perjalanan poker Anda. Aspek penting lainnya untuk menjadi pemain poker yang sukses adalah memahami pentingnya manajemen bankroll. Sisihkan uang khusus untuk bermain poker dan perhatikan batasan finansial Anda. Mengelola uang Anda dengan benar akan membantu Anda menghindari risiko yang tidak perlu, meminimalkan kerugian, dan memastikan umur panjang dalam permainan. Terakhir, selalu berusaha untuk terus belajar dan melakukan perbaikan. Tetap update dengan strategi poker terbaru, tren, dan perkembangan industri. Bergabunglah dengan komunitas poker, diskusi forum, dan hadiri acara langsung untuk membangun jaringan dengan sesama profesional dan mendapatkan wawasan berharga. Terima masukan, analisis gameplay Anda sendiri, dan sesuaikan strategi Anda. Dengan mengikuti langkah-langkah profesional ini, Anda akan segera mencapai kesuksesan dalam industri poker kompetitif. Tetap berdedikasi, belajar, berlatih, dan mempertajam keterampilan Anda. Ingat, menjadi pemain poker profesional membutuhkan waktu dan usaha, namun dengan tekad dan semangat terhadap permainan ini, Anda dapat mengukir jalan Anda sendiri menuju kehebatan! Di bagian selanjutnya, kita akan menjelaskan sejarah poker yang menawan dan bagaimana perkembangannya seiring berjalannya waktu. Bersiaplah untuk terkagum-kagum dengan asal usul dan transformasi game tercinta ini! Dalam blog ini, kita telah membahas berbagai fakta menarik tentang fenomena poker mania yang jarang diketahui. Mulai dari sejarah poker, popularitasnya di kalangan pemain muda, hingga tantangan dalam membangun dan menjaga komunitas poker yang sukses. Poker memang telah menjadi generasi baru dalam industri perjudian. Permainan ini telah melampaui batas-batas tradisional dan menjadi fenomena global yang menarik minat jutaan pemain di seluruh dunia. Dengan perkembangan teknologi, permainan poker juga telah beradaptasi dengan baik di era digital, dengan banyak platform online yang menawarkan pengalaman bermain poker yang interaktif dan mengasyikkan. Namun, kesuksesan dalam membangun dan menjaga komunitas poker yang sukses tidaklah mudah. Ada berbagai tantangan yang harus dihadapi, mulai dari menarik dan mempertahankan anggota komunitas hingga menjaga integritas permainan. Berdasarkan artikel ini, kita telah menemukan strategi untuk mengatasi tantangan ini. Dengan menciptakan lingkungan yang inklusif dan menyenangkan, menerapkan peraturan yang ketat, mengorganisir turnamen dengan efisien, dan terus berkomunikasi dengan anggota komunitas, kita dapat membangun dan menjaga komunitas poker yang aktif dan berkelanjutan. Semoga artikel ini telah memberikan wawasan dan pengetahuan baru tentang fenomena poker mania yang jarang diketahui. Teruslah mengikuti artikel kami untuk informasi menarik lainnya tentang poker dan dunia perjudian.

In today's fast-moving competitive environment, sales are often made or lost on the strength of a telephone conversation or a brief email. This means that not only is customer service everyone's responsibility - so is sales. Customer service staff are failing the customer if they don't think about sales. And sales staff are failing customers if they don't think about service. And anyone failing a customer is failing both themselves and their employer. Too often, customer service staff feel neither capable nor empowered to recognise or capitalise upon a sales opportunity. Too often, sales people pursue the short-term opportunity at the expense of the bigger picture. The good news is - it doesn't have to be this way! Sales and customer service skills can be acquired, developed and polished just like any other skill. This tried-and-tested programme shows you how to do it. As a result of this course, participants will be able to: Take control of a customer conversation, with confidence Refresh and polish their customer service and sales performance Recognise and develop a sales opportunity Engage the customer and build rapport Identify a customer's needs Match the customer's needs to the organisation's products or services Handle objections confidently Ask for the order At the end of the workshop each participant will have developed their own action plan for developing and using their skills in the workplace. 1 Introduction Course overview, objectives and introductions 2 Serving or selling? Feelings and attitudes - How we can affect the outcome by our feelings and behaviour What is selling? - Selling is helping people to buy, identifying the opportunities that exist within the conversation to develop the customer's interest in our products or services 3 Developing the right skills Communication- The impact of body language, voice tone and words- How to make the best impression on the customer and create a 'buying environment' Rapport-building- What makes a good working relationship?- What do customers look for when they call us?- How can we match their expectations in terms of our own interpersonal skills? Relating to different types of people by identifying and matching their communication style on the telephone 4 Making it easy for the customer Starting it right- Opening the conversation positively- Building rapport- How to develop interest in our products or services Gaining and clarifying information- Questioning skills and questioning style- What do we need to know from the customer?- How can we use that information in the conversation? Active listening- The most under-rated skill of all- Picking up on the 'Golden Moments' when a customer shows they may be interested Presenting information confidently- Knowing the benefits of our products or services- How to tell the customer what they need to know in order to enable them to buy Closing on a positive note- When and how to ask for commitment Dealing with the customer's objections and concerns in a positive manner 5 Course summary and action plans Review of main learning points Presentation of personal action plans

The carnival st lucia is an annual explosion of culture, music, and vibrant energy that captivates locals and visitors alike. This extraordinary event celebrates the island's rich history, blending African, French, and Caribbean traditions into a spectacular showcase of creativity. With Bacchanal Chasers by your side, you can experience the ultimate St. Lucia Carnival adventure in 2025. What Makes Carnival in St. Lucia Unforgettable? St. Lucia Carnival, typically held in July, is renowned for its exuberant street parades, pulsating music, and colorful costumes. This cultural phenomenon offers a perfect mix of celebration and immersion into the island's unique heritage. Key highlights include: J’ouvert Morning: A lively and immersive pre-dawn celebration where revelers cover themselves in paint, powder, and mud, dancing to infectious soca beats. Parade of the Bands: A visual feast featuring intricate costumes, vibrant color schemes, and choreographed performances by top mas bands. Calypso and Soca Monarch Competitions: A showcase of the island’s musical talent, with artists battling for coveted titles. Whether you’re a first-time attendee or a seasoned carnival-goer, St. Lucia Carnival offers unforgettable moments for everyone. Plan Your St. Lucia Carnival Experience with Bacchanal Chasers At Bacchanal Chasers, we specialize in crafting bespoke carnival experiences that allow you to revel in the festivities while we handle the logistics. Here’s how we make your journey to St. Lucia Carnival unforgettable: 1. Comprehensive Carnival Packages Our all-inclusive packages are designed to offer convenience and comfort. These include: Accommodations: Luxurious stays in top-rated hotels, located close to carnival activities. Event Access: Priority tickets to the most sought-after events, from fetes to J’ouvert. Transportation: Reliable transfers to ensure you never miss a moment. 2. Custom Mas Costume Services Feel like royalty during the Parade of the Bands with our premium costume services. We work with leading mas bands to provide: Exclusive costume designs to suit your style. Access to band launch events where you can preview and select your favorite outfits. Professional fittings and on-site support during the parade. 3. Insider Access to Signature Events Gain access to the hottest parties and events, such as: J’ouvert Morning: Dance alongside locals and revelers from around the world in an exhilarating start to the festivities. Soca Monarch Finals: Witness the island's top soca artists ignite the stage with their performances. Carnival Monday and Tuesday: Join the pulsating street parades filled with energy, music, and camaraderie. Key Dates for St. Lucia Carnival 2025 While the main events of St. Lucia Carnival are set for July 14th and 15th, 2025, pre-carnival celebrations start weeks earlier. Here’s a tentative schedule to guide your planning: Calypso Competitions: Early July 2025 J’ouvert Morning: July 14th, 2025 Parade of the Bands: July 14th and 15th, 2025 Stay tuned for updates, as Bacchanal Chasers will ensure you’re informed of all major happenings. Exploring St. Lucia Beyond Carnival St. Lucia Carnival is the highlight of the island’s cultural calendar, but there’s so much more to explore. Enhance your visit with these activities: Visit the Pitons: These iconic twin peaks are a UNESCO World Heritage Site and a must-see for nature lovers. Sulphur Springs: Experience the world’s only drive-in volcano and rejuvenate in its therapeutic mud baths. Local Cuisine: Savor St. Lucia’s rich flavors with dishes like green fig and saltfish, breadfruit, and callaloo soup. Tips for an Unforgettable Carnival Experience To make the most of your St. Lucia Carnival experience, consider these practical tips: Book Early: Carnival is a peak travel period. Secure your accommodation and tickets with Bacchanal Chasers in advance. Stay Hydrated: The tropical climate can be intense, so keep water handy during outdoor activities. Dress Comfortably: Lightweight, breathable clothing and sturdy footwear are essential for enjoying long days and nights. Immerse Yourself: Engage with locals and embrace the island's vibrant culture for a truly authentic experience. Why Choose Bacchanal Chasers? At Bacchanal Chasers, we bring unparalleled expertise and passion for Caribbean culture to every carnival journey. Here’s why you should choose us for your St. Lucia Carnival 2025 adventure: Tailored Experiences: We design every itinerary to suit your preferences, ensuring a seamless and memorable trip. Exclusive Access: From VIP events to behind-the-scenes tours, we provide experiences you won’t find elsewhere. Dedicated Support: Our team of carnival experts is available to assist you every step of the way. Your Carnival Adventure Awaits St. Lucia Carnival 2025 promises to be a once-in-a-lifetime experience, and Bacchanal Chasers is here to make it extraordinary. From the vibrant parades to the soulful music and immersive cultural experiences, every moment will leave you with cherished memories. Contact Bacchanal Chasers today to start planning your Carnival in St. Lucia experience. Let us handle the details while you focus on celebrating in style.

Raja Driving School is the sister Company of Acornsom Motor of Driving. We are providing service to the community for over 10 years.We also teach Automatic Driving lessons & Manual Driving Lessons. We have multi-lingual diverse experience male & Female Driving Instructors. Our services are covering East London, Blackburn, Darwen, Accrington, Rishton, and Great Harwood.

A thorough account of the UK and European legal framework and its requirements as regards managing environmental performance. This course will help staff to understand: The framework of UK and European legislation and its enforcement The principal features of the legislation as they apply to your organisation's activity/product/service The benefit of having an Environmental Management System such as ISO 14001 How their own actions and decisions can either expose or protect the organisation in relation to its legal obligations 1 Introduction and objectives 2 Introduction to environmental law and enforcement Sources of law (European and UK) Structure and enforcement Key legislation 3 Integrated Pollution Prevention and Control (IPPC) and Local Air Pollution and Control (LAPC) Pollution and Prevention Control Act 1999 EC Directives on PPC The meaning of BAT Transitional provisions Fit and proper persons Control of emissions to air National Air Quality Strategy 4 Packaging and producer responsibilities Who, what and how The Producer Responsibility Obligations (Packaging Waste) Regulations Obligations and exemptions Registration Recycling and recovery obligations Records Duties of the Environment Agency Offences Developments 5 Waste management National Waste Strategy Waste minimisation (re-use/recycling) Waste definition Disposal and recovery Controlled waste management Hazardous waste management 6 Proposed Legislation and EC Directives EU Commission's waste and resources strategies Implementation of ELV (End of Life Vehicles) Directive WEEE (Waste Electrical and Electronic Equipment) Directive transposition into UK legislation Other producer responsibility initiatives Other proposals from the EU 7 Conclusion Open forum Summary Close

Maximising the team's sales capability is the key aim for any sales manager. When sales people struggle to hit their targets, it falls to the sales manager to provide support and help colleagues to find their way again. One of the most effective techniques for sales managers to improve and maintain sales performance is by providing live sales coaching. Sales coaching encourages sales people to find their own solutions and take responsibility for their own development. This course will help participants: Develop people to fulfil their sales potential Provide motivational feedback Identify strengths and weaknesses of their team members Understand personal learning styles Identify and adapt for different personality styles Prepare and conduct on-the-job observations Motivate sales people to greater performance 1 How is sales coaching different from sales training? What is coaching? Discover how coaching empowers sales people Learn the best time to use sales coaching Decide which people should be coached first Creating a development plan 2 Understanding learning, behavioural and communication styles Use practical tools to help you assess individual styles Tap into the essence and energy of the person you are developing Understand your own learning, behavioural and communication preferences Develop a strategy to adopt for each member of your team Discover what motivates you and your salespeople to perform Appreciate how this knowledge will improve your sales conversion 3 Using the GROW coaching model Learn the secrets of a successful coaching session Discover the importance of SMART objectives and instructions Understand and capture what coachees are currently doing right Develop their problem-solving and decision-making skills Help your colleagues crystalise their plans and actions Provide follow-up opportunities to embed the learning 4 Giving motivational feedback Understand why effective feedback is so powerful in sales Learn key models for motivational feedback Discover how to manage and structure more difficult conversations Understand the power of positive reinforcement Encourage sales people to coach and support colleagues 5 Putting it into practice Use realistic scenarios to provide opportunities for practice Discover what it feels like to be coached Receive immediate feedback on your coaching style Share common performance issues with fellow sales managers Create a personal development plan 6 Preparing on-the-job observations and joint visits Build a strategy for coaching and team development Prepare an observation template for effective coaching Learn the key elements of preparation for your next coaching session Agree common areas to focus on with coachees 7 Action planning Personal action plans

This very practical two-day workshop analyses the content and implications of key MoD terms and conditions of contract. The programme explains the principles and terminology of the contractual aspects of defence procurement as well as considering a number of relevant policies and initiatives. The course covers key components, constructs and methodologies associated with any commercial venture entered into with the UK MoD. Starting at the MoD organisational level the workshop sets the scene by looking at the acquisition process and organisation, detailing the various roles and responsibilities of MoD personnel. The workshop provides an in-depth examination of MoD DEFCONs and many narrative terms, setting them in the context of the organisation and its structures. The workshop helps participants to gain an understanding of the content and purpose of the range of MoD DEFCONs and narrative conditions commonly used throughout the acquisition lifecycle. It includes a review of Part 2 of the Defence Reform Act 2014 regarding Single Source Pricing, which comes into effect in 2015 and is already starting to be applied to significant contracts. On completion of this programme the participants will understand the terminology associated with the MoD terms and conditions of contract and will have an accurate view of their relevance, usage and their legal basis and how they can affect contractual and commercial decision-making. They will have gained an insight into defence acquisition contracting and they will be more commercially aware. DAY ONE 1 The commercial environment Key roles and responsibilities of the MoD organisations at the heart of the acquisition process 2 Tendering to MoD An appraisal of some of the obligations placed upon contractors when they are submitting a proposal to the MoD pre-contract 3 Standardised contracting MoD have introduced non-negotiable standardised contracts for certain levels of procurement. This section considers their use and relevance to defence contracting 4 Pricing, profit, post-costing and payment The parameters specific to a costing structure and the differences between competitive and non-competitive bidding The role of the QMAC, the profit formula, the requirements for equality of information and post-costing Different types of pricing and issues surrounding payment 5 Defence Reform Act - Single Source Pricing Single Source Pricing under Part 2 of the new Defence Reform Act Changes from the existing position, how contractors are affected and the compliance regime that accompanies the new requirements 6 Delivery and acceptance Specific requirements and the significance and impact of failing to meet them Acceptance plans Non-performance and the remedies that may be applied by the Customer - breach of contract, liquidated damages and force majeure DAY TWO 7 Protection of information and IPR Contractor's and MoD's rights to own and use information How to identify background and foreground intellectual property Technical information and copyright in documentation and software How to protect IPR at the various stages of the bidding and contracting process 8 Defence Transformation and Defence Commercial Directorate Widening and increasing roles and functions of the Defence Commercial Directorate Background to the Defence Reform Act 2014 9 Legal requirements Terms used in MoD contracts to reflect basic legal requirements Records and materials required for MOD contracts and therefore the obligations, responsibilities and liabilities that a company undertakes when it accepts these conditions Overseas activities 10 Subcontracting and flowdown Understanding the constructs required by the MoD for subcontracting Which terms must be flowed down to the subcontractor and which are discretionary 11 Termination Termination of a contract for default Termination for convenience How to optimise the company's position on termination 12 Warranties and liabilities Obligations and liabilities a company might incur and how they might be mitigated MoD policy on indemnities and limits of liability 13 Electronic contracting environment Electronic forms of contracting Progress toward a fully electronic contracting environment

Meetings are a traditional and essential component of local government. For both elected members and officers, meetings serve as a forum for discussion and agreement, planning and monitoring, communication and leadership, and decision-making. Used appropriately, meetings can challenge, inspire, illuminate and inform. And while they are not the only meetings that elected members will be asked to attend, committee meetings, in particular, are a mainstay of the political management process. Effective chairing is important because it can provide clear leadership and direction, ensure that debates are focused and balanced, enable decisions to be reached and ensure that resources are used to best effect. This two-hour 'masterclass'-style workshop will help elected members to understand their role, offer some approaches and ideas that will help to tackle typical challenges, and help to generally improve their effectiveness as a chair. To understand the skills and qualities of a good chair To learn ideas and approaches for chairing a successful meeting that is on time and achieves its outcomes To understand the protocols and boundaries for appropriate meeting etiquette and the chair's role in managing this effectively To appreciate how to manage yourself and others appropriately To take away personal actions to apply to your role 1 Welcome and introductions Objectives What's the challenge for you? 2 We can't go on meeting like this Common meeting challenges for chairs and why they succeed or fail Consequences and impact for the Council What's the context? 3 Roles and responsibilities of an effective chair Activities and input that explore the role, skills and qualities needed Role of the chair: what is it and how to do it well 4 Chairing for success - ideas and approaches to meet the challenges Managing time and boundaries Preparation and planning Creating the right environment Self-management Challenging personalities and good meeting behaviour 5 Final plenary session What's your plan? Take away actions