1947 Courses

10 Soft Skills You Need 1 Day Training in Leicester

10 Soft Skills You Need 1 Day Training in Bristol

10 Soft Skills You Need 1 Day Training in Derby

10 Soft Skills You Need 1 Day Training in Portsmouth

The Art of Negotiation (In-Person) Confidence, rapport, curiosity, and patience are essential ingredients to successfully handling a difficult conversation and negotiation. In this course, you will learn to identify and manage aspects of a negotiation, distinguish needs from wants, and manage expectations. The course will cover communication best practices, strategies for handling difficult conversations, and the basics of the art of negotiation. What You Will Learn You'll learn how to: Master the different ways to say 'no' Determine negotiation strategies based on typical client strategies Develop solutions to break deadlocks Getting Started Introductions Course structure Course goals and objectives Establishing personal learning objectives Foundation Concepts Exercise: Most Challenging Scenarios and Outcomes Debrief: Impact versus intent Addressing customer expectations Needs versus wants Key skills for managing customer relationships o Elicitation (requirements gathering) o Communication and active listening o Sensitivity and empathy Handling Difficult Conversations Saying 'no' The Ladder of Inference 4-Step approach for handling difficult conversations Characteristics of a trusted advisor Communication Best Practices Attunement and active listening Exercise: Identifying Effective Techniques Communication pitfalls and best practices Building rapport and influence Words of wisdom Exercise: Reflection on Challenges Negotiation Strategies Negotiation basics Five phases of negotiation Identifying different strategies o Traditional versus Progressive o Hard - Soft - Principled o Exercise: Your Preferred Techniques Selecting appropriate strategy for project negotiations o Common pitfalls to avoid o The impact of culture on negotiation Looking at conflict through the lens of negotiation Exercise: Mapping a Resolution

Mending garments extends their life. Learn how to properly sew buttons, restore stitching, fix hems, and employ undetectable repairing techniques. You'll also appreciate the social and artistic sides of mending with others, as well as lowering your carbon footprint by avoiding fast fashion. Book your place today and revamp your wardrobe with some basic but efficient clothing mending techniques!

Communication Skills 1 Day Training in Preston

Communication Skills 1 Day Training in Wolverhampton

Communication Skills 1 Day Training in Lincoln

Calling all artists! We're proud to announce that we're opening up a brand-new artist retreat, and we want YOU to be there. Our Artist Retreat is a week-long retreat that gives you the chance to immerse yourself in the art of your choice, from beginner to advanced. We'll give you expert tuition in the arts and crafts of your choice, so you can spend your week focused on learning and exploring your creativity. At Gifted Crafts, we believe that everyone is an artist. Whether you're a beginner or an expert, we promise you'll find something new to learn at our retreat. You'll be immersed in an unforgettable week of activities and hands-on learning in the arts and crafts of your choice—from pewter casting to bookbinding, from enamelling to printing, from drawing to felting, from painting to yarn craft. We've even got some surprises up our sleeves for artists who love photography and sketching. And don't forget about foiling, engraving, batik…We think you get the idea.