5088 Courses

Health and safety awareness training is mandatory for staff at all levels of an organisation. This is the ideal course to satisfy that requirement - a stimulating 'entry-level' programme explaining how health and safety should be managed in any working environment. The course outlines the basics of health and safety law and how organisations and individuals can become liable for health and safety offences. Roles and responsibilities for health and safety are discussed by reference to the key legislation and the expert trainer will explore with the delegates how these responsibilities are managed in practice in different types of organisation. The principles of risk assessment will be considered and their practical implementation discussed in relation to the management of the various hazards that are likely to be present in a typical workplace. This course will give staff: An understanding of health and safety law, liability and enforcement An explanation of the principles of health and safety management in the workplace and an understanding of who should be responsible for different aspects of health and safety A practical explanation of risk assessment and what constitutes a suitable and sufficient assessment A broad knowledge of the typical hazards in a workplace and how these should be managed 1 Overview of health and safety law Statute and civil law Liability and enforcement Statutory duties Contract law 2 Legislative framework The workplace - extent of responsibility / shared responsibility Relevant legislation 3 Management of Health and Safety Health and Safety at Work etc Act 1974 Management of Health and Safety at Work Regulations 1999 Workplace (Health, Safety and Welfare) Regulations 1992 Accident Reporting (RIDDOR) Consultation with Employees and Safety Committees 4 Risk management within your organisation Business risk management Health and safety risk management The principles of risk assessment Transferring the risk to contractors and third parties 5 Risk assessment exercise - 'Challenge Anneka' 6 Managing the hazards in the workplace Work equipment Lifting equipment Display screens Manual handling Fire Chemicals (COSHH) Personal protective equipment (PPE) 7 Practical exercise - Workplace inspection 8 Questions, discussion and review

Today's administrative professional needs flexibility and a broad portfolio of skills including self-motivation, assertiveness, and the ability to deal with difficult people. You will benefit from this course if you are an administrator, medical/legal secretary or PA, who wants to enhance your administrative support skills, as well as evaluating your existing techniques. This course will help you identify: your areas of strength and your areas for improvement in the work environment ways to accept new challenges and responsibilities with confidence what motivates you at work techniques to improve your planning and time management ways of improving your influencing and assertiveness skills your preferred working style (and relate it to your interaction with others) ways of using your initiative how to deal with challenging people, using recognised communication methods The course will help you develop a flexible set of skills that will allow you to succeed at work, no matter what the day throws at you. It will help you communicate effectively with a diverse range of colleagues and others with tact and diplomacy. And, finally, it will help you provide the administrative support that is essential for the smooth running of your area and of the organisation as a whole. 1 Introduction Overview Introductions Individual objectives 2 What exactly is your role? Before looking at new skills and techniques, where are you now? Do you have the skills, knowledge and attitude required to be an exceptional administrator? Understand your job criteria Identifying your strengths and areas for development Activity - skills analysis Activity - action plan 3 Building trust How can you build trust? Understanding the links between reliability, consistency and trust What is required to deliver efficient service? Activity: efficient service requirements of the professional administrator 4 Working styles Identifying your working style preference Understanding the importance of a flexible approach Identifying areas of improvement to become a more effective team member Activity: Questionnaire (completing, scoring and charting) Activity: drawbacks of my style Developing your working style 5 Assertiveness Understand the differences between behaviours Activity: Definition and characteristics of assertive / aggressive / passive behaviour Activity: Identifying different behaviours Understanding how to be more assertive How to use assertiveness techniques How to ask for feedback Activity: Making requests assertively Activity: Refusing requests assertively 6 Time management The importance of planning for success The importance of managing interruptions The importance of having clear purpose Time management best practices Activity: How do you plan your time? What prevents you improving your time management? How will you recognise success? 7 Prioritisation How to prioritise work to meet deadlines The prioritisation matrix Activity: Post it! 8 Dealing with interruptions The impact interruptions have on productivity How to manage interruptions Activity: What interruptions do you experience? What tactics can be employed to reduce these interruptions? 9 Close Open forum Summary Action planning

If you want to be better at making to-do lists or managing time better this is NOT for you! The time challenges we all face at work need to be addressed with a different approach. This 'bite-size' session takes a fresh approach to how we deal with time personally and challenges the belief that we don't always have enough time. The workshop will be participative, interactive, and will cover the personal relationship we have with time and how this impacts on dealing with challenges and ever-changing priorities on a daily basis at work. The workshop will give you some practical tools and ideas on dealing with your thieves of time from a different perspective, including interruptions and emails. To enable participants to organise and use their time effectively, using strategies to help with both 'thinking' and 'doing' that are fit for purpose. This workshop will enable you to: Recognise the barriers to effective time management and set goals to overcome them and get things done Understand how their mindset affects how they use time and use better ways to deal with the inbuilt patterns of behaviour this produces when at work Plan for tasks and projects in a productive way Use some new tools and techniques to tackle time thieves, including email and interruptions Review and evaluate their learning and have an action plan to take back to work 1 Welcome, introductions and objectives Exploring your relationship with time and how you focus your mind on daily work pressures in relation to time Past, present and future - where do you focus your energy at work? Time thieves - exploring the results of the pre-workshop questionnaire and learning strategies to deal with the roots of your time thieves 2 Personal strategies and tools: having a new mindset Emails, interruptions and curve balls Review and evaluation of learning Action-planning

QA Level 2 Award In Cardiopulmonary Resuscitation And Automated External Defibrillation (RQF) Full day course Gives learners the knowledge and skills to give CPR and use an AED safely Covers maintenance of AEDs (Automated External Defibrillators) Course Contents: The principles underlining basic life support The principles underlining resuscitation Different types of cardiac arrest Recovery Position CPR Choking Safe Use of an AED (Automated External Defibrillator) AED maintenance Benefits of this course: In the UK there are over 30,000 cardiac arrests a year outside of hospital But only less than one in ten survive to be discharged from hospital When someone has had a cardiac arrest, every minute makes a huge difference You can help save people's life by starting CPR as soon as possible, and use an AED (Automated External Defibrillator) to restart their heart This course helps to give you the skills and confidence to save people's lives, and make a huge difference not just to them, but also to their families and loved ones Accredited, Ofqual regulated qualification: Our Cardiopulmonary Resuscitation and Automated External Defibrillation course is a nationally recognised, Ofqual regulated qualification accredited by Qualsafe Awards. This means that you can be rest assured that your CPD & AED Certificate is a very good way to make sure you and your employees are trained in First Aid. And of course, all of our training courses are run in a fun and engaging, interactive and varied way, ensuring your employees have the skills and knowledge they need! The Ofqual Register number for this course is 603/2654/2

Site supervisor safety training scheme refresher (SSSTS-R)

Nowadays not only do we rely on our commercial and sales staff to hit that bottom line but we expect our engineers and project teams to play their part too - not only through their engineering and management skills but by behaving in a commercially minded way in their dealings with their counterparts in customer or supplier organisations. This means understanding, amongst other things, the issues surrounding the commencement of work ahead of contract, having a clear contract baseline, recognising the broader implications of contract change, the need for timeliness and the consequences of failing to meet the contracted timetable. This practical one-day programme has been designed specifically to give engineers, project staff and others just that understanding. The course is designed principally to provide engineers and project staff with an appreciation of contractual obligations, liabilities, rights and remedies so that they understand the implications of their actions. It is also suitable for business development staff who are negotiating contracts on behalf of the business. The main focus of the day is on creating an awareness of when a situation may have commercial implications that would harm an organisation's business interests if not recognised and handled appropriately and how taking a positive but more commercial approach to those situations can lead to a more positive outcome for the business. As well as providing an understanding of the commercial imperatives the day also focuses on specific areas affecting engineers and project staff, such as the recognition and management of change, the risks when working outside the contract and managing delays in contracts. The course identifies the different remedies that may apply according to the reasons for the delay and provides some thoughts on pushing back should such situations arise. On completion of this programme the participants will: appreciate the need for contractual controls and will have a better understanding of their relevance and how they can be applied, particularly the issues of starting work ahead of contract, implementing changes and inadvertently creating a binding contract by their behaviour; have gained an understanding of the terminology and procedural issues pertaining to contracting within a programme; and be more commercially aware and better equipped for their roles. 1 Basic contract law - bidding and contract formation Purpose of a contract Contract formation - the key elements required to create a legally binding agreement Completeness and enforceability Express and implied terms Conditions v warranties The use of, and issues arising from, standard forms of sale and purchase Use of 'subject to contract' Letters of intent Authority to commit 2 Change management Recognising changes to a contracted requirement Pricing change Implementation and management of change 3 Key contracting terms and conditions By the end of this module participants will be able to identify the key principles associated with: Pricing Getting paid and retaining payment Cashflow Delivery and acceptance Programme delaysExamining some reasons for non-performance...Customer failureContractor's failureNo fault delays ... and the consequences of non-performance: Damages claimsLiquidated damagesForce majeureContinued performance Waiver clauses and recent case law Use of best/reasonable endeavours Contract termination 4 Warranties, indemnities and liability Express and implied warranties Limiting liability 5 Protection of information Forms of intellectual property Background/foreground intellectual property Marking intellectual property Intellectual property rights Copyright Software Confidentiality agreements Internet

Meetings are a traditional and essential component of local government. For both elected members and officers, meetings serve as a forum for discussion and agreement, planning and monitoring, communication and leadership, and decision-making. Used appropriately, meetings can challenge, inspire, illuminate and inform. And while they are not the only meetings that elected members will be asked to attend, committee meetings, in particular, are a mainstay of the political management process. Effective chairing is important because it can provide clear leadership and direction, ensure that debates are focused and balanced, enable decisions to be reached and ensure that resources are used to best effect. This two-hour 'masterclass'-style workshop will help elected members to understand their role, offer some approaches and ideas that will help to tackle typical challenges, and help to generally improve their effectiveness as a chair. To understand the skills and qualities of a good chair To learn ideas and approaches for chairing a successful meeting that is on time and achieves its outcomes To understand the protocols and boundaries for appropriate meeting etiquette and the chair's role in managing this effectively To appreciate how to manage yourself and others appropriately To take away personal actions to apply to your role 1 Welcome and introductions Objectives What's the challenge for you? 2 We can't go on meeting like this Common meeting challenges for chairs and why they succeed or fail Consequences and impact for the Council What's the context? 3 Roles and responsibilities of an effective chair Activities and input that explore the role, skills and qualities needed Role of the chair: what is it and how to do it well 4 Chairing for success - ideas and approaches to meet the challenges Managing time and boundaries Preparation and planning Creating the right environment Self-management Challenging personalities and good meeting behaviour 5 Final plenary session What's your plan? Take away actions

The Emergency First Aid at Work Awareness Course is ideal for businesses, especially in low-risk environments. This course covers all the core competencies outlined by the HSE, making it an acceptable workplace first aid course. Completing this course allows you to be an appointed first aider in the low-risk workplace. It meets HSE workplace first aid requirements and aligns with the latest UK Resuscitation Council guidelines. Event details: Date: Tuesday 21st October 2025 Time: 9:30am - 3:30pm Location: Ongar Business Centre, The Gables, Fyfield Rd, Ongar CM5 0GA The course covers: 1. Understand the role and responsibilities of a first aider a. Identify the role and responsibilities of a first aider b. Identify how to minimise the risk of infection to self and others c. Identify the need for consent to provide first aid 2. Be able to assess an incident a. Conduct a scene survey b. Conduct a primary survey of a casualty c. Summon appropriate assistance when necessary 3. Be able to provide first aid to an unresponsive casualty a. Identify when to administer Cardio Pulmonary Resuscitation (CPR) b. Demonstrate CPR using a manikin (including the use of an AED device) c. Justify when to place a casualty into the recovery position d. Demonstrate how to place a casualty into the recovery position e. Identify how to administer first aid to a casualty who is experiencing a seizure 4. Be able to provide first aid to a casualty who is choking a. Identify when choking is: - mild-severe b. Demonstrate how to administer first aid to a casualty who is choking 5. Be able to provide first aid to a casualty with external bleeding a. Identify the severity of external bleeding b. Demonstrate control of external bleeding 6. Know how to provide first aid to a casualty who is in shock a. Recognise a casualty who is suffering from shock b. Identify how to administer first aid to a casualty who is suffering from shock 7. Know how to provide first aid to a casualty with minor injuries a. Identify how to administer first aid to a casualty with: small cuts, grazes, bruises, small splinters b. Identify how to administer first aid to a casualty with minor burns and scalds Everyone who attends will receive a certificate and a first aid textbook. About the host: David Hewitt, East Saxon Training Founded founded by David Hewitt in 2020, East Saxon Training provides bespoke, engaging training and consultancy services across Essex, East Anglia, and surrounding areas. With over 30 years of management experience in healthcare, construction, and the charity sector, David delivers practical, memorable courses in areas such as first aid, fire safety, mental health awareness, and team development. Known for his clear, relatable, and confidence-building approach, David’s training goes beyond compliance, combining real-world insight with humour and interactive learning. He also volunteers with the Samaritans, reflecting his strong commitment to wellbeing and community support. Find out more about David and East Saxon Training: https://www.eastsaxontraining.com/ This workshop is provided courtesy of Backing Essex Business. Fully-funded by Essex County Council and delivered by Let’s Do Business Group. Backing Essex Business (Formerly Back to Business Essex) is here to support business growth across the county, promoting economic growth and creating jobs, by providing free business support, access to finance and training. For more information visit https: www.backingessexbusiness.co.uk Please click here to see the Backing Essex Business Privacy Policy

Course Details The NRSWA Unit 1 course provides delegates with the knowledge and practical skills required to sign, light and guard Street works and roadworks in line with the New Roads and Street Works Act 1991, revised 2002 Code of Practice. This course covers the setting out of traffic lights, signs, cones and barriers. If you supervise these works, then you will need the Unit 10 course. Product objectives include: Producing a plan of an intended site showing the position of signs, guarding and traffic signals - to include all distances, sizes, and dimensions required; Producing a list of equipment for the intended site; Fault finding on roadworks layouts; Position, test, adjust, commission and decommission temporary traffic signals; Conducting the activities safely wearing the appropriate safety wear.

Only Purchase as part of a 5 Day course