4764 Courses

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Thinking of training with us long term? Drop in to taster acting class to get acquainted with our method and techniques.

This course is ideal for all, from beginners to confident makers. You will learn the basics of leather craft for accessories and be introduced to techniques including machine stitching on leather, hand finishing leather, inserting hardware and decorative leather techniques. You will be working with a sustainably sourced lush vegetable tanned leather. This is a perfect introductory or taster course to start your journey into leather craft. In order to complete your purse in a day we will use part pre-cut parts and the purse will be made from a ‘Hands of Tym’ pattern but do not fear there is still plenty of work for you to do. During the day you will be directed by your tutor Leathersmith and London College of Fashion Lecturer Georgie Tym to make a ‘raw edge’ ‘concertina’ small leather purse with small internal pocket and a flap closure. There will be one small stud to keep the purse closed and the opportunity to personalise with initials and a small design of your choice. The dimensions of the purse are H130mm x W 95mm x D 10mm and it will be the same construction as the purse in the photos featured. The course will be run from the home studio of Hands Of Tym in Banbury, Oxfordshire, OX16 9DHParking available on the drive with easy access via the M40. Banbury train station is a 30 min walk. Trains run from both London Marylebone and Birmingham to Banbury in 50mins. Also well connected to Reading, Oxford, Leamington Spa to name a few. Maximum class size is 5 What's included in the price? There are no additional costs. All leather, hardware and other materials will be included. There will be a selection of leather and hardware colours for you to choose from.The course runs from 9.45am – 1.30pm. There will be a tea/ coffee break halfway through. Cancellation policy Medium - Cancellation and a full refund can be obtained up to 4 weeks before the course starts About Georgie at Hands of Tym During training at Cordwainers, London College of Fashion in 2010 I learnt how to design, make and manufacture bags professionally. Following a varied career in Accessories design and development across many roles and international brands I set up Hands of Tym in 2016. The courses I offer are suitable for all, from experienced to total novice. Come along to learn something new, and design and make your own leather bag in a day.

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During this workshop you will make a stunning hand tied bouquet in a water bag (aqua pack). Let us show you how the professionals make fabulous bouquets and learn how to gift wrap them for the WOW factor.

Comply Sense in person safeguarding course in Crawley, West Sussex for childminders

This talk will describe what is a brain injury, its impact in the medium and long-term, and review some of the research on what interventions are most effective to support good mental health. It will also share information about resources and services available to people living with a brain injury. The talk will be of interest to survivors of brain injury, their families, the general public, and health and social care professionals who would like to learn more about brain injury and mental health. · What is a brain injury · Problems people with brain injury might experience · How to help Dr Sara da Silva Ramos is Senior Research Fellow at Brainkind, a leading charity providing rehabilitation and support for people with brain injury. She is also a Visiting Researcher at the University of Surrey. Sara is a Chartered Psychologist who has worked in neuropsychology for most of her career. Her current research focuses on the outcomes of acquired brain injury rehabilitation and the use of technology to assess and support independent living skills. She is also interested in initiatives that promote the engagement of the public in science and research

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Freedom In Courage is a specialised anxiety coaching service using powerful neuro science to radically liberate the mind from fear and worry.

What are the long-term effects of having been sent to boarding school? The challenges for adult ex-boarders, the trauma of being sent away, the impact on one's past and current relationships. Why is it so difficult for the ex-boarder to talk about their childhoods. How are they treated if they do? Do people really say "They LOVED it" and actually mean or is this simply a defence mechanism?