394 Courses

Explore mooring and anchoring technology for Floating Photovoltaic (FPV) systems with Energy Edge's comprehensive training course. Learn about site evaluation, innovative structures, and sustainable practices.

Improove your child’s arithmetic and problem solving skills with Time Master skill development center’s Maths coaching courses in Abu Dhabi .Our courses are designed in a way to improve your child’s academic,creativity and problem solving skills.Our team of well trained teachers make sure that your child have a deep understanding of mathematical concept with both curricular and co-curricular activities. Call us:02 6739171 Mail us, at  info@timemaster.ae     Learn more:https://timemaster.ae/maths-coaching Address:112576, ADCP Tower B,Office 404, Behind City Seasons, Electra Street,Abu Dhabi - United Arab Emirates

Whether it is for your personal development, your own career or your business, this life-changing training is for everyone who would like to develop their skills such as communication, confidence, entrepreneurial thinking, flow-state and creativity – the future skills every human needs to master.

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

Course Duration: 1–2 days (or modular format across 3–4 sessions) Target Audience: Managers, team leaders, HR professionals, and anyone responsible for leading or being part of a high-performance team. Course Objectives By the end of this course, participants will be able to: Understand the key characteristics of high-performing teams. Apply strategies to build trust, collaboration, and accountability. Leverage diversity and strengths within the team. Align team goals with organisational objectives. Overcome challenges and navigate through conflict. Measure and sustain high performance over time. Course Outline Module 1: The Foundations of High-Performing Teams What defines a high-performing team? The stages of team development (Tuckman Model: Forming, Storming, Norming, Performing, Adjourning) Key traits of successful teams (trust, collaboration, accountability) The importance of team culture and values Module 2: Team Roles and Dynamics Understanding team roles (e.g., Belbin’s Team Roles, Gallup’s StrengthsFinder) Building diverse teams with complementary skills Encouraging collaboration over competition Strategies for integrating different personalities and work styles Module 3: Leadership for High Performance The role of a leader in high-performing teams Transformational leadership vs transactional leadership Delegation and empowering team members Creating a vision and setting clear expectations Module 4: Building Trust and Effective Communication The role of trust in team performance Building rapport and psychological safety Developing active listening and feedback skills Encouraging open, honest, and transparent communication Module 5: Goal Setting and Alignment The SMART goal framework for teams Aligning team goals with organisational strategy Prioritising and tracking team performance Creating individual and team accountability Module 6: Conflict Management and Problem Solving Understanding and addressing team conflict Strategies for resolving disagreements and promoting collaboration Facilitating difficult conversations Problem-solving techniques and decision-making processes Module 7: Motivation, Recognition, and Sustaining Performance Motivating team members and recognising achievements Building a culture of continuous improvement Measuring team performance (KPIs, feedback loops, 360-degree reviews) Keeping momentum in long-term projects Module 8: Measuring Success and Continuously Improving Tools for measuring team effectiveness (e.g., surveys, team assessments) Adjusting processes and practices to ensure continuous high performance Developing a personal and team action plan for ongoing growth Creating a feedback loop for long-term success Delivery Style Interactive discussions and team exercises Group activities, role-playing, and case studies Practical tools and frameworks for immediate application Peer feedback and group coaching Course Materials Provided Participant workbook with key concepts, templates, and worksheets Team development toolkits (e.g., team assessment forms, feedback templates) Leadership and team-building resources for further learning Personal action plan template for team growth Optional Add-ons Personalised team assessment and tailored development plan Ongoing coaching sessions for team leaders Facilitated team-building activities for real-world application Post-course team performance follow-up and support

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Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Every Saturday at 9:55 – 10:25 Dive into a magical journey of movement and imagination with Melody Movement Early Learning—a dance adventure like no other, dreamt up by the visionary Jill Ewing. Tailored for the little movers and shakers aged 18 months to 3 years, our program is a treasure chest, unlocking the boundless creative spirit of your child. At the epicenter of this voyage is the charming Melody Bear, guiding our young dancers through a land filled with the marvels of dance and motion, weaving together activities, stories, dreams, and dances. We’ve meticulously mapped out a dance odyssey that flows smoothly, nurturing your child’s growth every pirouette of the way. This journey crescendos at the Foundation Ballet level, where, amidst applause and twinkling eyes, our dancers share a heartfelt goodbye with Melody Bear at their Graduation Ceremony. Embark with us on this enchanting expedition, celebrating each leap and bound towards unlocking your child’s potential. Why Let Your Child Twirl into the World of Ballet? Ballet isn’t just about grace and tutus; it’s a playground for young minds to grow, express, and connect. Here’s how your little one will flourish in ballet slippers: Motor Skills & Coordination: Ballet is a fun way to fine-tune motor skills, teaching tiny dancers about coordination and grace. Balance & Strength: It lays the foundation for good posture and core strength, key to a healthy, active life. Creativity & Expression: Through ballet, children discover a world where movement tells stories, and emotions dance freely. Social Skills & Confidence: Dance classes are a social symphony, encouraging interaction, cooperation, and the confidence to shine. Discipline & Focus: Ballet introduces the virtues of discipline and focus, invaluable lessons for life’s many stages. Music & Rhythm: It’s a celebration of classical music, cultivating a love for different genres and the joy of moving to the beat. Cognitive Skills: Ballet sharpens the mind, enhancing memory, problem-solving, and expanding vocabulary through the language of dance. Emotional Wellbeing: It offers a vibrant outlet for expressing feelings and fosters a positive, healthy lifestyle. Preparedness for School: Ballet primes young learners for the classroom, teaching them to follow instructions and embrace learning with open arms. Pure Joy: Most importantly, ballet is fun, filling young lives with the joy and enchantment of dance. Why Choose M&L School of Performing Arts? Step into M&L School of Performing Arts, where every ballet slipper tells a story of passion, music, and the thrill of performance. Founded by Martin and Lwena, a duo bound by their love for music and inspired by their daughter’s dance dreams, we’ve built more than a school; we’ve created a home for aspiring dancers in Newmarket since April 2015. Here, ballet is more than lessons; it’s an experience wrapped in warmth, encouragement, and the freedom to explore dance’s infinite possibilities. Under our roof, every child’s passion for dance is nurtured, their potential unleashed. Join the M&L family, where music meets joy, and every step is a step towards making dreams dance Book first lesson here: https://mandlschoolofperformingarts.com/book-first-lesson/

Administration of Oxygen Therapy The RQF Level 3 Administration of Oxygen qualification is designed to provide individuals with the knowledge and skills required to safely and effectively administer oxygen therapy to patients. This course is typically aimed at healthcare professionals or individuals working in healthcare settings where oxygen therapy may be required. The course covers a range of topics related to oxygen administration, including the physiological principles of oxygen therapy, the different types of oxygen delivery systems, and the indications and contraindications for oxygen therapy. Participants will learn how to assess patients for oxygen therapy, interpret oxygen saturation readings, and calculate appropriate oxygen flow rates based on patient needs. In addition to theoretical knowledge, the course also includes practical training on the correct use and handling of oxygen equipment, including oxygen cylinders, regulators, masks, and nasal cannulas. Participants will learn how to assemble and disassemble oxygen delivery systems, perform safety checks, and troubleshoot common issues that may arise during oxygen therapy. Throughout the course, emphasis is placed on maintaining patient safety and preventing complications associated with oxygen therapy. Participants will learn about potential hazards, such as oxygen toxicity and the risks of fire and explosion, and will be trained on appropriate infection control measures to minimize the spread of pathogens. Upon successful completion of the RQF Level 3 Administration of Oxygen course, participants should have a comprehensive understanding of oxygen therapy principles, the ability to assess and administer oxygen to patients, and the confidence to handle oxygen equipment safely. This course aims to ensure that healthcare professionals are competent and capable of delivering high-quality oxygen therapy in a variety of clinical settings. Suitability - Who should attend? The RQF Level 3 Administration of Oxygen therapy course is typically designed for healthcare professionals or individuals working in healthcare settings where oxygen therapy may be required. The course is suitable for the following individuals: Healthcare Practitioners: Nurses, paramedics, emergency medical technicians (EMTs), and other healthcare practitioners who may be involved in administering oxygen therapy to patients. Caregivers in Healthcare Settings: Individuals working in healthcare facilities such as hospitals, clinics, and nursing homes, who are responsible for assisting patients with oxygen therapy. First Responders: Firefighters, police officers, and other first responders who may encounter situations where administering oxygen therapy is necessary. Trainers and Educators: Instructors who teach healthcare-related courses and wish to enhance their knowledge and skills in oxygen therapy administration to provide better instruction to their students. Healthcare Students: Students pursuing healthcare-related degrees or certifications, such as nursing or paramedicine, who need to acquire the knowledge and practical skills of administering oxygen therapy. Outcome / Qualification etc. The RQF Level 3 Administration of Oxygen qualification aims to provide learners with the necessary knowledge and skills to safely and effectively administer oxygen therapy. Outcomes: Understand the principles of oxygen therapy: Learners will gain a solid understanding of the physiological principles of oxygen therapy, including the benefits and indications for its use, as well as the potential risks and contraindications. Assess patients for oxygen therapy: Learners will learn how to assess patients and determine their need for oxygen therapy based on various factors such as clinical signs, symptoms, and oxygen saturation levels. Administer oxygen therapy: Learners will be trained on the correct techniques and procedures for administering oxygen therapy to patients using various delivery systems, such as nasal cannulas, masks, and non-rebreather masks. Calculate appropriate oxygen flow rates: Learners will develop the skills to calculate and adjust the appropriate oxygen flow rates based on patient needs, taking into consideration factors like oxygen saturation levels, age, and clinical condition. Handle and maintain oxygen equipment: Learners will be instructed on the proper handling, storage, and maintenance of oxygen equipment, including oxygen cylinders, regulators, masks, and tubing. Ensure patient safety: Learners will understand the potential risks and hazards associated with oxygen therapy and learn how to mitigate them, including measures to prevent oxygen toxicity, fire, and infection control. Troubleshoot common issues: Learners will acquire problem-solving skills to identify and address common issues that may arise during oxygen therapy, such as equipment malfunctions, inadequate oxygen delivery, or patient discomfort. Maintain documentation and communicate effectively: Learners will learn how to accurately record and document oxygen therapy interventions, including flow rates, assessments, and patient responses. They will also develop effective communication skills to interact with patients, caregivers, and other healthcare professionals. Training Course Content ADMINISTRATION OF OXYGEN THERAPY - MINIMUM 6 CONTACT HOURS Module 1 Introduction Module 2 Benefits of oxygen therapy Module 3 Indications for the use of oxygen Module 4 Contraindications Module 5 Dangers of using compressed gas Module 6 Use, storage and handling Module 7 Operational checks Module 8 When oxygen is required Module 9 Practical training Module 10 Written assessment and course closure MODULE 1 INTRODUCTION Session content Trainer/assessor introduction Venue health and safety procedures, facilities, and any housekeeping rules Qualification information: • Syllabus • Validity, requalification, and refresher training • Assessment process and any physical demands • Reasonable adjustment and special consideration • FAA and centre complaints and appeals policies Administration: • Completion of the FAA Course Register and FAA Learner Registration Forms Learner introductions Session duration 20 minutes MODULE 2 BENEFITS OF OXYGEN THERAPY Session content Benefits Lack of oxygen Respiratory system Circulatory system Nervous system input Muscles used in respiration Inspiration Exhalation Composition of air Session duration 30 minutes MODULE 3 INDICATIONS FOR THE USE OF OXYGEN Session content When to give oxygen Session duration 20 minutes MODULE 4 CONTRAINDICATIONS Session content When not to give oxygen Session duration 20 minutes MODULE 5 DANGERS OF USING COMPRESSED GAS Session content Safety Session duration 20 minutes MODULE 6 USE, STORAGE AND HANDLING Session content Oxygen saturation SPO2 Equipment Storage Session duration 25 minutes MODULE 7 OPERATIONAL CHECKS Session content Operational checks Assessment Scenario 1 – Operational checks prior to use Session duration 40 minutes MODULE 8 WHEN OXYGEN IS REQUIRED Session content When to give oxygen High flow (15 LPM 100%) Medium flow (5 – 10 LPM 40%) Low flow (4 LPM 28%) Record keeping Assessment Scenario 2 - Cardiopulmonary resuscitation (CPR), safe use of an automated external defibrillator (AED), and the use of a bag, valve, and mask (BVM) Session duration 45 minutes MODULE 9 PRACTICAL TRAINING Session content Hands on the equipment The use of pulse oximetry Assessment Scenario 3 - Administration of oxygen using a non-rebreather mask Session duration 1 hour 40 minutes MODULE 10 WRITTEN ASSESSMENT AND COURSE CLOSURE Session content Assessment Completion of the written assessment • any final questions • complete the learner declaration on the FAA Learner Registration Form • complete the FAA Course Evaluation Inform learners when they can expect to receive their certificate and the method of delivery i.e. e-certificate or hard copy. Session duration 40 minutes Course delivery details The qualification has 6 assigned guided learning hours (GLH) and 7 hours total qualification time (TQT). GLH indicates the number of contact hours that the learner will undertake being taught or assessed under the immediate guidance or supervision of the trainer/assessor in the classroom. TQT includes GLH but also considers any unsupervised learning or preparation that a learner may undertake independently which could include self-study or the completion of set tasks. The minimum classroom contact time of 6 hours can be delivered in 1 day or can be completed over a maximum of 3 weeks ensuring that each session is a minimum of two hours. The learner ratio for the qualification is a maximum of 12 learners to 1 trainer/assessor. Why choose Madeleys First Aid Plus Founded in 2021 after Louise left 30 years in the NHS as an Advanced practitioner in A&E/ITU, had spent 1.5 years in Covid ITU Won FSB Best start-up business in the West Midlands in May 2023 Now trained 100's of delegates in Physical and Mental Health First Aid Expenses Travel costs and lunch required, there are many cafes and sandwich bars here in Much Wenlock to buy your lunch, you may eat it in the training room. All training material, books, qualification certificates are included in the price Continuing Studies Upon successful completion of the RQF Level 3 Administration of Oxygen therapy course, learners may have various progression options depending on their career goals and professional aspirations. Here are some potential pathways: Employment in Healthcare Settings: The qualification can enhance employment opportunities in healthcare settings such as hospitals, clinics, nursing homes, and home healthcare agencies. Learners can seek roles as healthcare assistants, nursing assistants, or medical support staff where knowledge and skills in oxygen therapy administration are valued. Specialised Healthcare Roles: The RQF Level 3 Administration of Oxygen qualification can serve as a stepping stone towards more specialized healthcare roles. For example, learners may pursue additional training and certifications in areas such as respiratory therapy, emergency medicine, or critical care nursing. Continuing Professional Development (CPD): Healthcare professionals who have completed the course may choose to engage in ongoing CPD activities to deepen their knowledge and expand their skill set. They can attend workshops, conferences, or advanced courses related to oxygen therapy, respiratory care, or other relevant areas of healthcare. Higher Education: Learners who wish to further their education can consider pursuing higher-level academic qualifications in healthcare. The RQF Level 3 Administration of Oxygen qualification can be a valuable foundation for pursuing degrees or diplomas in nursing, paramedicine, respiratory therapy, or other healthcare-related fields. Career Progression within Current Role: The qualification can also contribute to career advancement within the learner's current healthcare role. It may open up opportunities for increased responsibility, leadership roles, or specialized positions related to oxygen therapy management and administration. Instruction and Training: Individuals who have gained expertise in oxygen therapy administration may explore opportunities to become instructors or trainers in the field. They can share their knowledge and skills by teaching oxygen therapy courses or delivering training sessions to healthcare professionals or students. It's important to note that the specific progression options may vary depending on regional requirements, healthcare regulations, and individual career goals. Learners are encouraged to research and explore opportunities specific to their location and professional aspirations.

Our Team Building Programmes are 'simply excellent' (quote from Unilever). They always deliver much greater energy' motivation and efficiently accelerates to a galvanised, integrated team for their Manager/Team Leader. They're great fun and very commercially orientated - the best of both key elements to a successful and long-lasting high performance team. A successful company is always made up of successful teams. Teams that can work autonomously with a clearly defined set of goals, roles, vision, responsibility and culture will always reach for and achieve far greater success than a team that works just as a group of individuals. Our team building solutions are individually built and geared towards teams at any level within an organisation, providing an independent and objective perspective to promote a common purpose such as the creation of a 'high performance team'. Out With The Old Traditionally, team building events have been restricted to certain levels of management where they head off site for a bit of archery, quad biking and paintballing or something along those lines. Then over some coffee and cocktails, business plans and more efficient ways to work are casually discussed. Whilst being out having fun instead of being at work may improve an individual person's mood, the effect will only be short-term, and will not go far in creating permanent and cohesive teams who are able to overcome challenges together and drive the business forward when back in the workplace. In With The New Today's business thinking is more strategic and certainly has to look for returns on the investment. That is why Dickson Training Ltd's team building programmes are bespoke and built to your requirements through research, understanding your business and, most importantly, what results and achievements you are looking to get out of the programme. Once "what success looks like" has been established, we create tasks and activities that will test your leadership, problem solving, communication and team work skills. When the tasks have been completed, the learning - both practical and theory - is debriefed to the group as well as how it will translate back in your business. Not only are our events great fun, but they provide participants with learning points they can act upon to improve or enhance the working practices/environment. Team Building That Gets Results We have a highly innovative team who design team builds to suit all budgets and time or space restrictions. Large or small, we will develop the perfect event to meet your commercial objectives, keeping in line with your values and company culture. More recently we have combined team galvanising events with ways to engage the participants with and support their local communities. This solution has proved extremely popular with our clients and we are continuing to develop more and more programmes doing exactly this. " Phil did everything in a very professional and focused manner, without losing sight of the overall aims or having 'fun'. When I moved to Airbus UK and subsequently European Aeronautic Defense and Space Company (EADS), I had no hesitation in recommending Phil and the team to deliver the required training and team events.  Without doubt Phil and his team are excellent providers of training, to suit even bespoke requirements, and I would not hesitate in recommending the team to any business in the future. " Glenn Brown, Systems & Expertise Manager, Airbus Personnel Service Augmented Skills – an Essay by Phil Dickson All of you, who are reading this, and all the people you meet and work with will have – ‘Augmented Skills’. So – if you are an IT Engineer or a Pharmacist; perhaps you are, or know, a Departmental Leader and you work with a Logistics Project Manager; these roles will demand core skills, whether they be technical know-how or qualifications in the discipline. But to be that bit better; more reliable; more effective & productive and therefore more valuable and, frankly, marketable – capitalizing on ‘Augment Skills’ comes into play. The I T Engineer who was a Chess Champion at Uni, which would indicate that they possess some key ‘Augmented skills’ including how they plan 3 steps ahead and are always prepared for the unexpected. The Pharmacist, who is a keen sportsperson in their private life, will likely be tenacious, team-orientated and disciplined – again these are superb qualities to have in this – or any – role. Your colleagues, as well as yourself, will have ‘Augmented Skills’ that will be an asset if only they are explored and applied to their role and indeed, career. Everyone has their own 'Super-power' If they love gardening, they are probably strategic, patient and inclined to research; if they cook or bake, they are usually well organized and comfortable with multi-tasking. A big reader will tend to be considered and possess good critical thinking faculties, and an amateur mechanic or keen DIY person will often be practical, resourceful and very determined. I have observed that many new Parents discover they have ‘Augmented Skills’ they didn’t know they had... such as getting order out of chaos and displaying industrial amounts of patience and good grace when they really do not feel like it. They very often become far more compassionate and empathetic. Most people have their very own ‘Superpower’. Invite your team members to offer their ‘Augmented Skills’ to your work-place – and just watch as it elevates the motivation levels and improves results. It’ll be very rewarding for all concerned – and for meeting the Team’s objectives, to encourage the person who is a talented artist to be a sounding board on some of the marketing imagery and layouts; for the team member who is great at Maths or resolving crosswords to be asked for their input to solving a problem that is causing logistical or operational headaches. Never exploit a Team member’s unique special skills at their expense I would like to stress, however, that it must never be an area where a team member gets exploited by harvesting their unique special skills to coerce them into taking on greater responsibilities and tasks without providing them with the commensurate salary and status. To do so would be immoral and, ultimately, counter-productive as it would lead to resentment and disenfranchisement. This is about encouraging people’s capability and inviting their input to boost confidence and enhance the team’s capability. Often, we need to be more than what our Job Description says It is also important to highlight that whatever a person’s role or function is – they will definitely need to have additional capabilities to be effective. The best example of this is when we designed and delivered a range of ‘Advanced Customer Care skills’ training sessions for the Met Office a few years ago…we met so many remarkably super-bright Meteorologists, many of whom were having to make significant adjustments to answering questions from Customers that seemed to be illogical and often, obtuse. It wasn’t enough for these Meteorologists to be highly skilled at interpreting data and identifying patterns – they needed ‘Augmented skills’ to make that information accessible to members of the public (and Council workers and Air Traffic controllers and Shipping agents) and many other people, as to what that particular weather system was going to be like in their area and at what time. They have to know how to ‘de-jargonise’ the material and provide succinct, clear, and yet temperate, descriptions without ever appearing exasperated, impatient or judgmental in response to sometimes quite silly questions. For a highly trained scientist – that can be counter-intuitive. Being Philosophical... and a wee bit pretentious At the risk of being a little Philosophical (and probably a wee bit pretentious) – in my own role of Trainer – my core skills have to include – being a very good communicator, an active listener and have innovative and engaging ways to convert an idea, or a model, into practical application that my Delegates and Clients gain tangible benefits from. This is how it applies to me... I really enjoy composing short, light classical-style piano pieces. Now, to do this well, you need to be able to find a transition from one chord or melody to a different theme or key. It has to be worked out very carefully to have incremental transitions and pleasant-sounding developments as the piece unfolds. I think I have become better at this as I have honed my skills as a composer. But I have realized that these very same skills have ‘Augmented’ my ability to help a Manager, or a Team, move from a state of conflict; tension; disfunction; disenfranchisement; lack of confidence to a place that is more harmonious with far greater productivity. The very same process of careful listening, considering options, taking well-considered steps, having a creative, sometimes brave, move towards a resolution are at play in both Training and Piano Compositions! Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.