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Have you ever wanted to learn enamelling? Now's your chance. Our Enamel on Silver Clay Workshop is perfect for beginners and intermediate students who want to learn how to add colour to silver using champlevé and other techniques. In this workshop, you'll learn how to use silver clay and enamel to create beautiful pieces of jewellery that are full of depth and character. We'll start by covering the basics of working with silver clay, then move on to adding enamel. Once we've laid out the basics, we'll show you how to add colour to your piece by using a variety of techniques. This workshop will give you a chance to develop skills in two beautiful techniques that will help you take your work from good to great!
DATE: 15th February TIME: 4pm LOCATION: Classroom 2 St John Ambulance have kindly agreed to provide a First Aid Safety Information workshop to any interested Central Film School students. Areas of focus will include how to be safe on a night out, and also how to handle injuries specific to film sets (burns, electrocution, etc.) This is fantastic information to have both for your professional development and personal life. You never know when you may one day need to call upon what you've learnt. Be sure to book in advance and email academics@centralfilmschool.com if there are any issues or questions.
Morning workshop - Opening and using your church
By The Diocese of St Albans
This new workshop explores several aspects of churches being open and used - tips on opening your church for visitors, using your church to generate income and ideas for heating your church to make people feel warm and welcome. We'll also hear from Ecclesiatical Insurance why the insurance company encourages churches to be open. Registration and refreshments will be from 9.45am, the workshop starts at 10am and will finish around 12.30pm. There will be plenty of opportunities to talk to members of the DAC team and with other attendees to share ideas and experiences. The workshop will be at St Mary's Church Road, North Mymms, Hertfordshire, AL9 7TN. Parking is available at the gravelled area before the church.
Telephone sales - inbound (In-House)
By The In House Training Company
This highly practical one-day workshop has been designed specifically to help maximise sales where customers make contact by telephone. When customers contact us direct they have clearly already considered the possibility that they might buy from us, but we're still only half-way to making a sale. Unless we fully understand their needs and make it easy for them to buy, we may not secure the business. This workshop concentrates on the telephone skills and techniques needed to achieve the most positive outcome in any inbound customer call. A combination of excellent customer service skills and savvy sales awareness techniques will increase our chances of a successful outcome for both parties. The programme features the unique INBOUND model, to help remember the key principles for effective inbound telephone sales: Initial impressions Needs of the customer Bring them with you Open up the conversation Understand the triggers Narrow down the solutions Decision time! The programme also covers how to deal with difficult calls and challenging people - after all, every complaint is a sales opportunity! This programme will help participants: Create the perfect interaction with any customer making contact by telephone Make every call count Build rapport quickly in any situation Handle difficult calls and challenging people Create sustainable and profitable relationships Increase your sales conversions 1 The inbound sales process Each customer who contacts us will be at a different stage of the sales process. Some might be making general enquiries whilst others will be ready to commit, having made most of their decisions already. Sales and customer service people need to be ready to find out the stage the customer has reached before helping them to make the right decision for them 2 Engaging with the customer Having clarified where the customer is on their journey to making a purchasing decision, our next responsibility is to create and build a trusting relationship on both sides. This involves establishing rapport quickly to ease the communication process, thus enabling smooth transactions, both now and in the future 3 Questioning and listening skills for gathering information Developing these skills requires practice so that the communication becomes natural for the customer. This helps the customer to feel comfortable with us and work with us towards an effective solution. We discuss different types of question and how to use high-gain questions to uncover key information. Active listening will ensure that we can really help customers get what they need 4 Overcoming objections and excuses If we have followed the process properly and really understood the customer, then there should no further objections or barriers to completing the transaction. The reality is that there will still be the occasional issue that needs clarifying, so we need to prepare for possible objections and questions that customers might have. This includes probing objections so that we fully understand the customer's perspective before constructing suitable responses or solutions 5 Gaining commitment and ending the call Customers want to gain a solution to the issue they are facing and the sooner we can help them achieve that the better. Guiding the customer and helping them to believe in their own decision is part of our role. This section is dedicated to getting commitment all the way along the process, not just at the close 6 Dealing with difficult and challenging situations The realisation that everybody is different, with different personality types, different ways of looking at the world and different goals, is key to understanding sales. With this is mind we discuss these differences and how we adapt our approach to ease communication and maintain trust and understanding 7 Action plans Course summary and presentation of action plans
Have a hobby or idea you’d love to turn into a small business for some extra income? Or maybe you’ve already started a side hustle, and want to grow it further? Join our free workshop on Tuesday 21st October 2025 to learn the essential skills you need to earn money from something you love! Did you know that 1 in 4 adults have a side hustle? Many go on to transform it into a full-time business, creating a career from their passions. This workshop will give you the tools, advice, and confidence to explore that journey for yourself. What we’ll cover: Practical ways to earn extra income from a hobby or side hustle Tips for starting and growing a small business How to make sure your side hustle is set up legally and safely Creative ideas for different types of businesses Balancing a business alongside work, study, or family life Taking your product or service to market Removing the mystery around business Who can join? This free workshop is open to Hastings residents who: Have an idea they’d like to turn into a side hustle or business, or Already run a side hustle and want to develop it further Workshop details: 📅 Date: Tuesday 21st October 2025 🕤 Time: 9.30am – 2.30pm 📍 Location: The Palace Workspace, Freedom Works, 1-3 Robertson Street, Hastings (TN38 1HN) This event is delivered as part of the R.I.S.E Hastings (Reboot, Ideas, Skills, Enterprise) project, run in partnership with Hastings Borough Council to support regeneration in Hastings. The RISE Hastings programme is fully funded by the UK Shared Prosperity Fund.
Introduction to Management
By Underscore Group
Learn the key skills to become a Manager in an organisation. How can you get the best from your new team. Course overview Duration: 2 days (13 hours) This workshop is suitable for those who have recently started their first direct line management role. This is a practical workshop and focusses on understanding the role of a people manager in managing workloads amongst the team, the individuals within their team and getting the best out of the team. Objectives State the key roles and responsibilities of a people manager Use your time effectively to plan and prioritise your own and the work of others for expedient results Set objectives that engage those reporting to you Delegate tasks effectively that motivate the individuals you delegate to Appreciate how to deal with both good and under-performance Adopt the most appropriate leadership style Manage the team through its natural development and through times of change Add value to meetings you attend and chair Content Roles and Responsibilities Understanding your roles and responsibilities for people management Management vs Leadership Action Centred Leadership Managing Workloads How to prioritise the management of tasks, the individuals and the team Objective setting – how to set objectives and how to engage individuals in their objectives Practical application on prioritisation and objective setting Managing Individuals Delegating tasks and work effectively Understanding motivation and how best to motivate individuals Managing performance – the Skill/Will matrix How to manage good performers Dealing with under-performance Goleman’s 6 Leadership styles Choosing the appropriate leadership style for the right person and situation Managing the Team Understanding team roles and dynamics How to manage the team as it develops Team learning and development Managing teams through times of change Tips and techniques for focused meetings
H&S for FM (In-House)
By The In House Training Company
This workshop has been designed to help managers understand their responsibilities and what they need to do to ensure compliance with current workplace legislation - including the fire safety and CDM regulations. The day will cover the legal background - including an appreciation of how safety legislation has evolved and why; the logic behind recent developments and the implications for staff and employers; key areas of current legislation; roles and responsibilities in health and safety management, including monitoring contractors and suppliers effectively; implementing sound health and safety policies and procedures; getting staff on board, and implementing effective systems. Also, recognising potential risks and hazards and developing strategies to minimise their impact in the workplace. This course will give participants an understanding of: The broader context of the key areas of health and safety regulation which apply to your organisation Existing health and safety practice and guide them in how to shape and implement an effective health and safety policy What they should do and the procedures to support it Potential areas of risk in the workplace - and how to take action to minimise the threat to staff safety How sound health and safety processes can contribute to business performance 1 Understanding the workplace legislation Overview of health and safety and workplace legislation Compliance, the role of the facilities manager, and who is accountable? Breakout session to discuss where we are now and to highlight issues of concern Applying required policies and procedures Developing and implementation/review of the safety policy Communicating with users, clients and contractors Health and safety manual 'Selling' health and safety 2 Key legislation - a practical working guide Asbestos Regulations Construction (Design and Management) Regulations 2007 / 2015 Control of Substances Hazardous to Health (COSHH) Regulations Disability Discrimination Act (DDA) Display Screen Equipment (DSE) Regulations 1992 Electricity at Work Regulations 1989 Fire Precautions (Workplace ) Regulations 2006 Health and Safety (Consultation with Employees) Regulations 1996 Health and Safety (First Aid) Regulations 1981 Health and Safety at Work etc. Act 1974 Management of Health and Safety at Work Regulations 1992 Manual Handling Operations Regulations 1992 Portable Appliance Testing (PAT) Provision and Use of Work Equipment Regulations 1992 REACH - Registration, Evaluation, Authorisation and restriction of Chemicals Reporting of Injuries, Diseases, and Dangerous Occurrences Regulations (RIDDOR) 1995 Waste Electrical and Electronic Equipment (WEEE) Regulations 2006 Work Equipment Regulations 3 Controlling contractors Understanding the Regulations Selecting and assessing contractors Understanding and setting accountability Why a method statement? How to apply a permit to work system Safe systems of work Round-table discussion to bring out issues from participants' own experience 4 Risk assessment Understanding your hazards Identifying specialist areas How to undertake these assessments Implementation of sound systems and processes Syndicate exercise identifying where assessments are needed and carrying out assessments 5 Keeping the work environment safe Sick building syndrome and legionella Asbestos Waste management Pest control Provisions for first aid Accident reporting and investigation At-work driver safety Security 6 Fire safety Understanding the Regulatory Reform Fire Safety Order Fire certificates The fire risk assessment Testing fire-fighting equipment? Emergency procedures Workshop to examine the procedures for dealing with different types of emergencies 7 Ergonomics programme Ergonomics - important or irrelevant? Are you complying with HSE regulations? Furniture and equipment Display screen equipment assessments Homeworking - your concern or not? Syndicate exercise to review what to do when relocating or refurbishing an office 8 Inspecting and auditing Role of Health and Safety Executive Inspectors - 'be prepared' FM role Staff/trade union involvement Independent audits Records and reports Communicating the results 9 Action plan Participants to list actions they need to take after the course
The one day glass fusing course is designed to give total beginners an introduction to a new skill, and allow more time to create a larger piece of work. At the end of the day, you will have created a glass bowl, wall hanging or large wave (approx 30cm x 30cm). You should also have had some fun! I keep the glass fusing classes small, to make sure it's easy to give everyone as much input as is required. There is a 2m gap between all work-stations, to help maintain social distancing. We also provide visors (or you can wear your own mask), and there is lots & lots of hand sanitiser. All equipment & materials are disinfected before the start of each day. You don't need to bring any materials, as everything required to create your piece of work is provided. The only thing you need to wear are closed shoes (e.g. no sandals), and to bring some lunch. We can also arrange lunch at a small cost, if required. You'll start the day by creating a design - you can bring your own, or we can provide one. You'll learn how to cut the glass & then build up your design which is then fired overnight. You will be able to collect your design the next day, or we can arrange to post it to you (you just need to cover the cost of the postage). Timings: 10am - 4pm Buying as a gift? Just select the most appropriate date and, if that turns out not to be suitable, the recipient can simply reschedule over the phone or by email (we just need 2 weeks' notice).
