413 Courses

Exclusive evening of creativity in Edinburgh to support the future of Scotland’s craft industry

Learn how to create a sketchbook journal with the Edinburgh Sketcher at The Arienas Collective

The Quintessential Customer Experience (QCx) Forum is a ‘peer advisory’ community of communications and Cx professionals whose primary objectives are: To help members keep abreast of the latest CX developments To share best practice across different industry sectors. To provide individual support, advice and guidance for members Membership includes quarterly meetings, team coaching, 1:1 mentoring and online resource. Benefits The QCx Forum benefits both the CX professional and the organisations they work for. Employer Benefits include: Benchmarking performance against organisations in different sectors Keeping up to date with latest trends Maintaining competitive advantage through exceptional customer experience. Individual Member Benefits include: Inspiration for new ideas and approaches Guidance and advice to implement new strategies Support and reassurance from peers What’s included: The current membership package* includes: Forum Meetings Quarterly ‘Mastermind Group’ gatherings in person at a London venue. Each meeting features a specialist speaker providing insights about new trends and best practice. Team Coaching Attendees have the opportunity to share and solve key CX-related challenges they face.  1:1 Mentoring Support Members have access expert mentors to develop new strategies, gain valuable new knowledge and enhance their professional growth. Online Resource Members have access to a dedicated portal providing access to useful templates, tools and articles. * The first annual conference is planned for 2024 Membership Fees and options Three options are available: Essentials - quarterly Forum meetings, team coaching and online resources. £1,400.00 (ex VAT) pa Standard annual membership - includes quarterly forum meetings, team coaching, 4 x 1:1 mentoring sessions and online resource.  £3,600.00 (ex VAT) per annum Platinum membership - over and above the standard membership, includes an intensive quarterly programme of bi-weekly coaching sessions  £4,700.00 (ex VAT) per annum Credentials The Chair of the QCx Forum is Quentin Crowe MA, FCIM. His CX consultancy journey began in 2001 working with clients in the fitness and education sectors. Using an adaptation of the SERVQUAL methodology, he and his team have worked with clients in the charity, quality assurance, construction and cutout sectors (including ISG). Quentin also mentors entrepreneurs, senior marketers and corporate executives. He also chairs a number of ‘mastermind’ groups.  Brands represented include Shell, Asahi, Reuters and St James’s Place Welsh Management.

Communication Skills 1 Day Training in Carlisle

Communication Skills 1 Day Training in Elgin

Communication Skills 1 Day Training in Manchester

Communication Skills 1 Day Training in St Andrews

Communication Skills 1 Day Training in St Asaph

Communication Skills 1 Day Training in Exeter

Join us for a special day of reflection and discovery as we explore the findings from three years of research into the Alban Way program. Developed by the Diocese of St Albans, the Alban Way is a year-long journey of spiritual development for young people and young adults, designed to help them grow in resilience, fruitfulness, and prayer. We’re delighted to welcome Dr. Gemma Madle, who will present her report on the program’s work—examining how spiritual disciplines have shaped the experience of children in Year 6 as they transition to secondary school, as well as young adults aged 18–35 taking part in a non-residential year out exploring God's calling in their lives. This is a valuable opportunity to reflect on the journey so far, celebrate what’s been achieved, and look ahead to what’s next. Whether you work with children, support young adults in faith, or are exploring how spiritual formation can be nurtured across life stages, this event offers rich insights and fresh inspiration for your own context. Details: Join us from 9.30am for coffee and pastries, ready for a 10am start. Lunch will be served at 12.30pm before we say goodbye at 1pm.