• Professional Development
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  • Health & Wellbeing
  • Personal Development
Elevator

elevator

City Quay Business Centre

Elevator is Scotland’s leading private sector organisation dedicated to supporting the entrepreneurs, inventors, disruptors, game changers and business leaders of today and tomorrow. We have a desire to make a difference. As a social enterprise, we work to support entrepreneurship and employability across Scotland. Our mission is to recycle wealth back into the communities we support. Our profits are reinvested into developing and delivering programmes, events and initiatives around the themes of enterprise, employability and entrepreneurship. Our aim is for anyone who is starting or growing a business to have access to all the support they need to make it a success. Our thriving Centres for Entrepreneurship offer a safe space to help ambitious entrepreneurs accelerate their businesses through a range of highly effective accelerator programmes. From the Elevator Programme and Academic Accelerators to our sector specific programmes for creatives, company creative programmes for the energy and sustainable mobility industries to our rural offering – there is something for everyone. We deliver vibrant and inspiring business support to nearly 40% of Scotland’s start-ups - covering both rural and urban space. The largest provider of Business Gateway services in Scotland, we deliver support across Aberdeen, Dundee, Angus, Perth and Lanarkshire. In addition, we have a network of Business Centres, providing flexible, professional office space at 21 different locations across the North of Scotland. These offer valuable community workspaces containing a mixture of small businesses, training and meeting facilities. Our vision for Scotland is clear - a national, connected approach that will stimulate and support the development of an innovative, pioneering, progressive and entrepreneurial society. Engaging and collaborating with partners, founders and alumni, we are collectively making Scotland an inclusive, sustainable and inspiring place in which to do business.

Inova Consultancy

inova consultancy

Sheffield City Centre

Inova has been running since 2001 and provides consultancy services, training and coaching programmes in the areas of entrepreneurship, employability, career development and wellbeing, with a focus on diversity and equal opportunities. We work with a wide target group for which we provide a variety of training and support programmes. Much of our work focuses on supporting those who are under-represented or who face challenges to fulfil their potential, and many of these are co-funded by the European Union’s Erasmus+ programme. Our funded programmes have helped many of those who are most vulnerable, including migrants, NEET young people, older people and women who have been victims of violence, trafficking, homelessness or abuse, to name a few. We have worked extensively with entrepreneurs, artists and women in non-traditional fields such as Science, Technology, Engineering & Maths (STEM). Our director, Marina Larios, is president of WiTEC, the European Association of Women in SET. Our programmes use coaching and mentoring to support individuals to develop their ‘soft skills’, build confidence and self-efficacy and reflect on and achieve their goals. Our in-house trainers have over 50 years of experience between them and can provide one to one coaching, workshops and Enterprise/Career/Mentoring and Mindfulness Circles™. Meet them at our “Our Team” page! Our Circles are a series of products developed by Inova which combine mentoring, coaching and action learning to support individuals to reflect on and develop either a new or existing business, change or progress in their career or consider their personal life goals. This methodology was recognised by Aberdeen University business academics as a successful programme for the development of entrepreneurial skills and they have since been adapted to support many other people in different areas of life.

Abbey College Manchester

abbey college manchester

Abbey College Manchester is an independent sixth form college situated on Cheapside in Manchester city centre. Most of our 220 students study A-Levels, GCSEs or one of our International Foundation Programme pathways. We also offer a unique alternative to A-Levels called the Combined Studies Programme which provides an alternative pathway to UK Universities for British Students. Another exciting and popular programme of study is the Academic Studies with Football or Basketball Training, which offers the students the opportunity to combine GCSE, A-Level or the International Foundation Programme study with their passion for sport. We strongly believe that the discipline of sport helps support academic study in the form of the 5 Rs; Routine, Rigour, Responsibility, Resilience and Reflection. We offer a friendly, safe, supportive environment where students can achieve their goals and move on to their chosen university.

Abbey College Manchester is an independent sixth form college situated on Cheapside in Manchester city centre. Most of our 220 students study A-Levels, GCSEs or one of our International Foundation Programme pathways. We also offer a unique alternative to A-Levels called the Combined Studies Programme which provides an alternative pathway to UK Universities for British Students. Another exciting and popular programme of study is the Academic Studies with Football or Basketball Training, which offers the students the opportunity to combine GCSE, A-Level or the International Foundation Programme study with their passion for sport. We strongly believe that the discipline of sport helps support academic study in the form of the 5 Rs; Routine, Rigour, Responsibility, Resilience and Reflection. We offer a friendly, safe, supportive environment where students can achieve their goals and move on to their chosen university.

Courses matching "Call Centre Training: Mastering Customer Service Excellence"

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Essential call centre technologies

5.0(3)

By Systems & Network Training

Call centre training course description A theory based course covering the major technologies found in call centres today. What will you learn ACD IVR CRM CTI Diallers Call centre training course details Who will benefit: Anyone needing to know about technologies used in call centres. Prerequisites: Telecommunications Introduction Introduction to data comms and networking Duration 2 days Call centre training course contents Overview What are call centres? What are contact centres, Inbound call centres, outbound call centres, blended call centres, Call centre architectures. Telephony and telecomms basics PSTN, switching, PBXs, call routing. Data basics OSI, IP, VoIP. Routing, queuing and matchmaking Principles, distribution, sequencing. ACDs PBX features, Users, call processing, agent features, supervisor features, ACD telephones, ACD calls vs PBX calls, agent positions, ACD groups, routing calls, skills based routing. IVR Types, architectures, choice and control, best practices, IVR input technologies, IVR output technologies, speech recognition, call routing, IVR sizing, web based self service. CRM Contact management, databases, integration, use in call centres, benefits and features. Call centre integration Media types, VoIP, unified messaging, VoiceXML. CTI Simple CTI, 1st and 3rd party integration, CTI benefits and applications in call centers. Diallers History, campaigns, campaign types, Call Progress Detectors, Preview and Predictive Dialling. Management tools Measuring, managing, optimising, recorders, forecasting call centre resources.

Essential call centre technologies
Delivered in Internationally or OnlineFlexible Dates
£2,477