We provide elite tennis coaching to people of all ages (5 years+) and levels, ranging from complete beginners to national tournament players. Unlike other academies, our ethos is to deliver both performance and fun during the process. Between 5-8years, our mission is to improve fundamentals of movements (ABCs: Agility, Balance and Coordination), grow their love and confidence for the game and develop their technique. Adults learn the fundamental movement patterns and grow their technique of strokes progressively, as well as maximize their understanding of the game. As a Sport Psychology professional, sessions are tailored to the individuals personal requirements and no matter your your level, we guarantee results from your first lesson! Hour: Sunday 10 AM–2 PM Monday 11 AM–5 PM Tuesday 11 AM–5 PM Wednesday 11 AM–5 PM Thursday 11 AM–5 PM Friday 11 AM–5 PM Saturday 10 AM–2 PM Phone: +44 7533 364384 Website: https://www.gbtennisacademy.com Instagram : https://www.instagram.com/gbtennisacademy
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Following the recent success of this workshop, this rerun will provide another opportunity for counselling and psychotherapy practitioners to learn about and get ready for setting up in independent private practice. The workshop will focus on matters of planning, preparation, launch, growth and sustainability of your practice with topics including suitable legal structures, financial and money matters, marketing and promotion, networking, assessment/intake sessions, contracting with clients, ongoing training and CPD, and much more.
Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans
Based in London, UK Creature Courage is the UK's animal phobia expert, get over your animal phobia in a fun way in just one afternoon!
Workplace Mediation
What are the long-term effects of having been sent to boarding school? The challenges for adult ex-boarders, the trauma of being sent away, the impact on one's past and current relationships. Why is it so difficult for the ex-boarder to talk about their childhoods. How are they treated if they do? Do people really say "They LOVED it" and actually mean or is this simply a defence mechanism?
Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan
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