Name: Communication Strategies 1 Day Workshop in Maidstone
Price: 595 GBP
Availability: InStock

Sittingbourne

<section data-atb_name="Mid Kent Motorcycle Training" style="color: rgb(68, 68, 68); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(68, 68, 68);"><div data-atb_name="Mid Kent Motorcycle Training" fr-original-style="" style="box-sizing: border-box;"><h1 style="color: rgb(0, 74, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 74, 153);">Book a CBT test with Mid Kent Motorcycle Training in Maidstone</h1>Aylesford Bulls Rugby Club, Aylesford, Kent, ME20 7DS</div><div data-atb_name="Mid Kent Motorcycle Training" fr-original-style="" style="box-sizing: border-box;"> </div><div data-atb_name="Mid Kent Motorcycle Training" fr-original-style="" style="box-sizing: border-box;">Honda approved school of motorcyclingMale and female instructorsParkingBike hire includedHelmet hire includedGloves and jacket hire included<h2 style="color: rgb(0, 74, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 74, 153);">Nearest Public transport</h2>Aylesford Train Station<h2 style="color: rgb(0, 74, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 74, 153);">About Mid Kent Motorcycle Training</h2> Our intention is to ensure our students leave us happy, confident and looking forward to years of riding a motorcycle on the road. Most of our instructor team have been with us for over five years and have a wealth of experience between them. We operate from Maidstone and Sittingbourne seven days a week, offering CBT and full licence courses on our own private training areas. All our course prices are inclusive of third-party and damage waiver insurance, and bike hire. Unsure about biking?Come and do one of our taster sessions, held most weekends and some weekday evenings at both sites! </div></section><section style="color: rgb(68, 68, 68); box-sizing: border-box;" fr-original-style=" color: rgb(68, 68, 68);"> <h2 style="color: rgb(0, 74, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 74, 153);">If I book a CBT test in Maidstone what would I be doing?</h2>A CBT test consists of 5 elements labelled A to E. You will do these 5 elements in order throughout the day.The DVSA have produced an excellent&nbsp;short video showing you the elements of&nbsp;a CBT. Here is the video and below it is the description of each of the elements. <iframe src="https://www.youtube.com/embed/HN2XS0gCKd8?rel=0" allowfullscreen="allowfullscreen" fr-original-style="" style="box-sizing: border-box;">&nbsp;</iframe> Element A&nbsp;comprises of talk about clothing, safety helmet and equipment. This is also when your licence and eyesight will be checked and the aims of the course outlined. Make sure to bring your glasses or contact lenses if you wear them as you will need to read a registration plate at a distance of 20 metres. You will also learn:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding the legal requirement to riding</li><li fr-original-style="" style="box-sizing: border-box;">Reinforcing your understanding of the Highway Code to a good level</li><li fr-original-style="" style="box-sizing: border-box;">Objectives of completing the CBT test</li><li fr-original-style="" style="box-sizing: border-box;">Understanding the importance of using good motorcycle equipment and clothing</li></ul><img src="https://www.bookcbtnow.com/CBT-training/CBT-training-17.jpg" alt="book a CBT test in Maidstone" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">Element B&nbsp;introduces you to the machine and its controls and includes:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Using the motorcycle stands to safely park your bike</li><li fr-original-style="" style="box-sizing: border-box;">Familiarity with the different motorcycle or scooter controls</li><li fr-original-style="" style="box-sizing: border-box;">Wheel the bike round to the left and right</li><li fr-original-style="" style="box-sizing: border-box;">Starting and stopping the engine</li><li fr-original-style="" style="box-sizing: border-box;">Carrying out basic maintenance checks</li></ul>Element C&nbsp;is the main part of the course and takes place on an approved training site (CBT pad). This is when you will learn to:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Pull away, stop, start and change gears (where applicable)</li><li fr-original-style="" style="box-sizing: border-box;">Ride in a straight line</li><li fr-original-style="" style="box-sizing: border-box;">Ride in a slow and controlled manner</li><li fr-original-style="" style="box-sizing: border-box;">Change gears</li><li fr-original-style="" style="box-sizing: border-box;">Use both brakes</li><li fr-original-style="" style="box-sizing: border-box;">Ride a figure of eight</li><li fr-original-style="" style="box-sizing: border-box;">Carry out left, right and U-turns</li><li fr-original-style="" style="box-sizing: border-box;">Carry out emergency braking</li><li fr-original-style="" style="box-sizing: border-box;">Ride round bends safely</li><li fr-original-style="" style="box-sizing: border-box;">Carry out rear observation</li></ul><img src="https://www.bookcbtnow.com/CBT-training/CBT-training-16.jpg" alt="book a CBT test in Maidstone" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">Element D&nbsp;is a return to the class room prior to going out on the road. You will get a full briefing explaining:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">The use of speed, road positioning, safe driving distances</li><li fr-original-style="" style="box-sizing: border-box;">The importance of the Highway Code</li><li fr-original-style="" style="box-sizing: border-box;">Your visibility on the road</li><li fr-original-style="" style="box-sizing: border-box;">Using rear observation</li><li fr-original-style="" style="box-sizing: border-box;">Riding at the correct speeds, road positioning and distance between other vehicles according to traffic and road conditions.</li><li fr-original-style="" style="box-sizing: border-box;">Learning to anticipate danger and riding defensively</li><li fr-original-style="" style="box-sizing: border-box;">Care will also be given in explaining about the radios and how not to get lost on the road</li></ul>Element E&nbsp;is where you put all the above into practise by riding on the road. You will go out on the road with an instructor two at a time with a radio link. You must do at least two hours of road tuition, which must include doing a U-turn and emergency stop. At the outset the instructor will give plenty of guidance and help, but towards the end of the time on the road the instructor will be looking to see if you can get safely from one place to another without hurting yourself or anybody else.<h2 style="color: rgb(0, 74, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 74, 153);">How long does a CBT Test Take?</h2>A CBT test can normally be completed in a day, but may take longer if you need more time to master the control of the motorcycle or moped. Knowing how to ride a bicycle will really help, so if you have not ridden one for a while it&#39;s a good thing to do before you take your CBT.If you do not complete your CBT to the instructors satisfaction then you will be asked to come back on another day for additional training. If this happens do not be alarmed or upset, some people take longer to master control of a two wheeled vehicle than others, but we all get there in the end. The most important thing to remember is its for your safety. Your instructor will be thinking of your safety if they ask you to come back for additional training.<h2 style="color: rgb(0, 74, 153); box-sizing: border-box;" fr-original-style=" color: rgb(0, 74, 153);">Is CBT a test or an evaluation?</h2>Contrary to popular belief, a&nbsp;<a href="https://www.bookcbtnow.com/CBT-help-for-learner-motorcyclists" style="color: rgb(0, 123, 255); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(0, 123, 255);">CBT</a>&nbsp;is more of an evaluation than a test; your instructor will, throughout the day, observe your abilities and, if you complete the day to the required competency, you shall be awarded a pass certificate (professionally known as a DL196). A CBT certificate is valid for two years and once you have completed your full motorcycle examination, you will no longer have to renew your CBT. However, if you do not carry on your training in Maidstone, you will be required to re-sit your CBT test after two years.</section>

Book a CBT test with Mid Kent Motorcycle Training in Maidstone
Aylesford Bulls Rugby Club, Aylesford, Kent, ME20 7DS
Honda approved school of motorcyclingMale and female instructorsParkingBike hire includedHelmet hire includedGloves and jacket hire included
Nearest Public transport
Aylesford Train Station
About Mid Kent Motorcycle Training


Our intention is to ensure our students leave us happy, confident and looking forward to years of riding a motorcycle on the road. Most of our instructor team have been with us for over five years and have a wealth of experience between them. We operate from Maidstone and Sittingbourne seven days a week, offering CBT and full licence courses on our own private training areas. All our course prices are inclusive of third-party and damage waiver insurance, and bike hire.Unsure about biking?Come and do one of our taster sessions, held most weekends and some weekday evenings at both sites!




If I book a CBT test in Maidstone what would I be doing?
A CBT test consists of 5 elements labelled A to E. You will do these 5 elements in order throughout the day.
The DVSA have produced an excellent short video showing you the elements of a CBT. Here is the video and below it is the description of each of the elements.





Element A comprises of talk about clothing, safety helmet and equipment. This is also when your licence and eyesight will be checked and the aims of the course outlined. Make sure to bring your glasses or contact lenses if you wear them as you will need to read a registration plate at a distance of 20 metres. You will also learn:
Understanding the legal requirement to riding
Reinforcing your understanding of the Highway Code to a good level
Objectives of completing the CBT test
Understanding the importance of using good motorcycle equipment and clothing

Element B introduces you to the machine and its controls and includes:
Using the motorcycle stands to safely park your bike
Familiarity with the different motorcycle or scooter controls
Wheel the bike round to the left and right
Starting and stopping the engine
Carrying out basic maintenance checks
Element C is the main part of the course and takes place on an approved training site (CBT pad). This is when you will learn to:
Pull away, stop, start and change gears (where applicable)
Ride in a straight line
Ride in a slow and controlled manner
Change gears
Use both brakes
Ride a figure of eight
Carry out left, right and U-turns
Carry out emergency braking
Ride round bends safely
Carry out rear observation

Element D is a return to the class room prior to going out on the road. You will get a full briefing explaining:
The use of speed, road positioning, safe driving distances
The importance of the Highway Code
Your visibility on the road
Using rear observation
Riding at the correct speeds, road positioning and distance between other vehicles according to traffic and road conditions.
Learning to anticipate danger and riding defensively
Care will also be given in explaining about the radios and how not to get lost on the road
Element E is where you put all the above into practise by riding on the road. You will go out on the road with an instructor two at a time with a radio link. You must do at least two hours of road tuition, which must include doing a U-turn and emergency stop. At the outset the instructor will give plenty of guidance and help, but towards the end of the time on the road the instructor will be looking to see if you can get safely from one place to another without hurting yourself or anybody else.
How long does a CBT Test Take?
A CBT test can normally be completed in a day, but may take longer if you need more time to master the control of the motorcycle or moped. Knowing how to ride a bicycle will really help, so if you have not ridden one for a while it's a good thing to do before you take your CBT.
If you do not complete your CBT to the instructors satisfaction then you will be asked to come back on another day for additional training. If this happens do not be alarmed or upset, some people take longer to master control of a two wheeled vehicle than others, but we all get there in the end. The most important thing to remember is its for your safety. Your instructor will be thinking of your safety if they ask you to come back for additional training.
Is CBT a test or an evaluation?
Contrary to popular belief, a CBT is more of an evaluation than a test; your instructor will, throughout the day, observe your abilities and, if you complete the day to the required competency, you shall be awarded a pass certificate (professionally known as a DL196). A CBT certificate is valid for two years and once you have completed your full motorcycle examination, you will no longer have to renew your CBT. However, if you do not carry on your training in Maidstone, you will be required to re-sit your CBT test after two years.

Mid Kent & Medway Motorcycle Training

Motorcycle Licence

Motorcycle

Our intention is to ensure our students leave us happy, confident and looking forward to years of riding a motorcycle on the road. Most of our instructor team have been with us for over five years and have a wealth of experience between them. We operate from Maidstone and Sittingbourne seven days a week, offering CBT and full licence courses on our own private training areas. All our course prices are inclusive of third-party and damage waiver insurance, and bike hire.

CBT test with Mid Kent Motorcycle Training in Maidstone

General Admission

Maidstone

With our natural, humane and effective methods of training dogs, you will find just as many of our clients have before you, that Dog Training doesn&#39;t need to be difficult or stressful. Dog &amp; puppy training is something magical and fulfilling for both you and your dogs. The owner is fully qualified and Kennel Club accredited, &nbsp;She is also affiliated to the British Institute of Professional Dog Trainers.&nbsp;Lead The Way in Maidstone, Kent are registered with the Kennel Club. We &nbsp;run really popular puppy classes for very young puppies starting as soon as their injections are complete. We also run the Kennel Club&#39;s Good Citizen Scheme.&nbsp;We cater for all dogs from puppies to older dogs and rescue dogs.&nbsp;<h2 style="color: rgb(104, 214, 61); box-sizing: border-box;" fr-original-style=" color: rgb(104, 214, 61);">Thinking of Getting a Puppy?</h2>Are you getting a puppy, or have a puppy? Then starting off in the correct manner is essential for a happy relationship. Those early days are very important, and whilst training classes are so good for the puppy where they meet people and see other dogs, it&rsquo;s not always easy to talk through your own problems when in a busy class situation.&nbsp;A home visit can put you on the right track from day one. It&rsquo;s so easy to teach a young puppy to walk to heel, and to come back when called. Learn how to train him to play, perform simple exercises like sit, down and stay, even tricks. All learnt in a happy and positive manner. All the family can join in with the training too!&nbsp;If you have not yet bought your puppy, then getting good advice may stop you from buying a puppy that is just not suitable for your life style. We can talk over the different breeds, and their prospective problems. What equipment to buy and NOT to buy. Where to find good advice on the breed and breeder, food and much more.&nbsp;On a serious note the young puppy is going to grow into an adult dog, and who without the correct guidance in the early days, can grow into either a difficult dog or a dog with behavioral problems. At the very least it can be nightmare for 10 years plus, making it difficult to go for a walk or entertain guest, or leave him alone in the house to go shopping. At the very worst, re-homing or a one way trip to the vets is the outcome. Don&rsquo;t let this small puppy turn into a problem dog! <h2 style="color: rgb(104, 214, 61); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(104, 214, 61);">Contact Us:</h2>West Combe Warmlake Road Chart Sutton Maidstone ME17 3RP Call: 01622 842209

With our natural, humane and effective methods of training dogs, you will find just as many of our clients have before you, that Dog Training doesn't need to be difficult or stressful. Dog & puppy training is something magical and fulfilling for both you and your dogs. The owner is fully qualified and Kennel Club accredited, She is also affiliated to the British Institute of Professional Dog Trainers.
 
Lead The Way in Maidstone, Kent are registered with the Kennel Club. We run really popular puppy classes for very young puppies starting as soon as their injections are complete. We also run the Kennel Club's Good Citizen Scheme.
 
We cater for all dogs from puppies to older dogs and rescue dogs.
 
Thinking of Getting a Puppy?
Are you getting a puppy, or have a puppy? Then starting off in the correct manner is essential for a happy relationship. Those early days are very important, and whilst training classes are so good for the puppy where they meet people and see other dogs, it’s not always easy to talk through your own problems when in a busy class situation.
 
A home visit can put you on the right track from day one. It’s so easy to teach a young puppy to walk to heel, and to come back when called. Learn how to train him to play, perform simple exercises like sit, down and stay, even tricks. All learnt in a happy and positive manner. All the family can join in with the training too!
 
If you have not yet bought your puppy, then getting good advice may stop you from buying a puppy that is just not suitable for your life style. We can talk over the different breeds, and their prospective problems. What equipment to buy and NOT to buy. Where to find good advice on the breed and breeder, food and much more.
 
On a serious note the young puppy is going to grow into an adult dog, and who without the correct guidance in the early days, can grow into either a difficult dog or a dog with behavioral problems. At the very least it can be nightmare for 10 years plus, making it difficult to go for a walk or entertain guest, or leave him alone in the house to go shopping. At the very worst, re-homing or a one way trip to the vets is the outcome. Don’t let this small puppy turn into a problem dog!


Contact Us:
West CombeWarmlake RoadChart SuttonMaidstoneME17 3RPCall: 01622 842209

All Puppy & Dog Training With Lead The Way

With our natural, humane and effective methods of training dogs, you will find just as many of our clients have before you, that Dog Training doesn't need to be difficult or stressful. Dog & puppy training is something magical and fulfilling for both you and your dogs. The owner is fully qualified and Kennel Club accredited,  She is also affiliated to the British Institute of Professional Dog Trainers.

	
Lead The Way - Dog & Puppy Training in Kent

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant's knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Learning Objectives:

By the end of this course you will be able to: 

Identify, relate to, and put into practice the four characteristics of highly effective managers.
Plan, prioritize and delegate effectively.
Understand how to manage performance in such a way as to get the very best from your people.
Use a range of strategies for managing and developing a highly motivated and effective team.
Recognise the need for change in today’s business reality and be able to manage change.
Engaging and understanding others using a range of techniques.

Agenda:

Module One: Grooming a New Manager
Set Specific Goals
Authority (What They Can and Can"t Do)
Create a Shared Vision
The More they Learn, the More Responsibility They Get
Case Study
Module One: Review Questions

Module Two: Measuring Performance
Staying Within Their Budget
Setting Measurable Objectives
Skip Level Feedback
Collaborate on Criteria to be Evaluated
Case Study
Module Two: Review Questions

Module Three: Motivating Managers
Provide the Needed Resources
Bonuses and Incentives
Give Credit for Good Work
Keep Them Challenged
Case Study
Module Three: Review Questions

Module Four: Signs of Poor Management
Missed Deadlines
Team Turnover
Losing Customers
Little or No Growth
Case Study
Module Four: Review Questions

Module Five: Trust Your Team of Managers
Do Not Micromanage
Promote Open and Honest Communication
Reward Initiative
Trust, But Verify
Case Study
Module Five: Review Questions

Module Six: When an Employee Complains about their Manager
Keep the Information Confidential
Gather Information from Both Sides
Coach or Delegate the Solution
Follow-up with the Manager or Employee
Case Study
Module Six: Review Questions

Module Seven: Coaching and Mentoring (I)
Writing Performance Reviews
Provide Clear and Timely Feedback
Praise in Public, Criticize in Private
Make Sure Your Door is Always Open
Case Study
Module Seven: Review Questions

Module Eight: Coaching and Mentoring (II)
Offer Advice, Not the Solution
Create a Supportive Environment
Building Ownership
360 Degree Feedback
Case Study
Module Eight: Review Questions

Module Nine: When Do You Step In?
Unsafe or Dangerous Events
Legal Ramifications
Severe Financial Costs
Repeated Failures after Coaching Has Occurred
Case Study
Module Nine: Review Questions

Module Ten: Remember These Basic Qualities
Express Confidence in Their Abilities
Practice What you Preach
Have an Open Door
Their Success is Your Success
Case Study
Module Ten: Review Questions

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Manager Management Skills

Mangates

Manager Management 1 Day Training in Maidstone

Manager Management 1 Day Training Maidstone

The sale ends 5 days before the event starts.

Early Bird Fee

The sale ends 10 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Writing is a key method of communication for most people, and it"s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important in the business world as creating proper documents (such as proposals, reports, and agendas), giving you that extra edge in the workplace.

The Business Writing workshop will give you a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents. These basic skills will provide you with that extra benefit in the business world that a lot of people are losing.

Learning Objectives:

After completing this course, delegates will be able to: 

Write business documents to a professional standard and conforming to acceptable formats
Present information in an organised, structured way so as to achieve a specific objective
Use a business-like style and vocabulary, while displaying sensitivity to different levels of reader expertise
Express ideas with confidence and clarity, supporting persuasive and logical arguments

Agenda:

Module One: Working with Words
Spelling
Grammar
Creating a Cheat Sheet

Module Two: Constructing Sentences
Parts of a Sentence
Punctuation
Types of Sentences

Module Three: Creating Paragraphs
The Basic Parts
Organization Methods

Module Four: Writing Meeting Agendas
The Basic Structure
Choosing a Format
Writing the Agenda

Module Five: Writing Emails
Addressing Your Message
Grammar and Acronyms

Module Six: Writing Business Letters
The Basic Structure
Choosing a Format
Writing the Letter

Module Seven: Writing Proposals
The Basic Structure
Choosing a Format
Writing the Proposal

Module Eight: Writing Reports
The Basic Structure
Choosing a Format
Writing the Report

Module Nine: Other Types of Documents
Requests for Proposals
Projections
Executive Summaries
Business Cases

Module Ten: Proofreading and Finishing
A Proofreading Primer
How Peer Review Can Help
Printing and Publishing

Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Certification:

Once after the training you receive course completion certificate from Mangates.

Target Audience:

Anybody who is interested in learning Business Writing Skills.

Business Writing 1 Day Workshop in Maidstone

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

The Cybersecurity Overview course enables you to understand various terms in cyberspace, such as cyber risks, threats, vulnerabilities, risk management, and so on. It reviews the impact of several cybercrimes committed over the past few years citing relevant real life case studies and examples.

The course emphasizes the importance of cybersecurity and provides guidance to senior top management as well as employees on the steps to adopt cybersecurity for an organization. Along with understanding the cybersecurity lifecycle, the course identifies industry standard frameworks and best practices that help an organization to achieve a robust and mature cybersecurity posture.

Course Outline:

CyberCrimes: Concept, Impact and Examples

Basic terminologies
Definition of cybercrimes
What is Crimeware?
Cybercrimes: Main actors and their motives
Why do cybercrimes occur?
When, and where, and how do cybercrimes occur?
Who are targeted by cybercrimes?
How do cybercrimes occur? Anatomy of cyberattacks
Elements involved in a typical cybercrime breach
Consequences of cybercrimes
Real life impacts of cybercrimes with case studies

Cybersecurity in focus

Cybersecurity definition
Benefits of Cybersecurity
CyberSecurity considerations for management
What the Board-of-Directors needs to ask and consider
Cybersecurity lifecycle
Cybersecurity frameworks
NIST Cybersecurity Framework (CSF)
ISO 27001 Cybersecurity Framework
ISO 27032 Cybersecurity Framework
COBIT 5
Cybersecurity best practices and tips for employers and employees
Cybersecurity vs. Cyber Resilience

Appendix A - Cybercrimes and Cybersecurity: Basic Terminologies
Learning Objectives:
Understand cyber risks, threats, vulnerabilities, and risk management.
Understand the impact of cybercrimes with relevant real life case studies/examples.
Understand what is cybersecurity and its relationship with IT Security.
Understand what boards of organizations need to ask and consider for adopting or strengthening cybersecurity in their organizations.
Understand the cybersecurity strategy lifecycle.
Identify industry standard frameworks and best practices that help an organization to achieve a robust and mature cybersecurity posture.
Understand why cybersecurity is not enough today and the necessity of adopting cyber resilience.
Course Agenda:
Day 1
CyberCrimes - Concept, Impact, and Examples
Cybersecurity in focus
Target Audience:
Cybersecurity Overview course is related to the Cybersecurity Foundation course and 
is developed to help business leaders and IT professionals understand and plan 
the adoption of NIST CyberSecurity Framework. For example:

CEO, CIO, CISO and other top management executives
Relevant administrators and IT managers
All employees and individuals of an organization, especially those that are working in the cloud or cyberspace environment

Cyber Security Overview 1 Day Training in Maidstone

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers" job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

Learning Objectives:

● Understand HR’s role as a vital contributor to your organization’s success

● Discover strategies to attract and retain top talent

● Examine best practices for managing performance and creating compensation, training and benefit systems that drive bottom-line results

● Identify and deal with potentially explosive issues with an eye to both legal requirements and the needs of your business

● Analyze HR issues and develop action plans you can implement in your organization

● See how HR and non-HR functions in every organization can create an effective, complementary work environment

Agenda:

Module One: A History of Human Resources
● A Brief History
● What is Human Resources Today?

Module Two: The Interview Process
● The General Format
● Types of Questions
● Do's and Don'ts

Module Three: Employee Orientation
● The Orientation Process
● The Role of Management and the Role of Human Resources
● Tips and Tricks

Module Four: Following Up with New Employees
● Daily Checklist for the First Week
● Following Up at the End of the Week
● Weeks and Months Later

Module Five: Workplace Safety
● Understanding Your Role and Responsibilities
● Understanding Local Rules
● Understanding Industry-Specific Rules

Module Six: Dealing with Harassment And Discrimination
● Defining Harassment
● Types of Workplace Discrimination
● A Manager's Responsibility
● An Employer's Responsibility

Module Seven: Workplace Violence
● Defining Violence
● A Manager's Responsibility
● An Employer's Responsibility

Module Eight: Managing Employee Performance
● Choosing the Time and Place For Feedback
● Types of Employee Appraisals
● Using the Feedback Sandwich
● Encouraging Growth and Development

Module Nine: Disciplining Employees
● Understanding Your Role
● Understanding Your Choices
● Having the Meeting
● Following Up

Module Ten: Terminating Employees
● Documenting Events
● Preparing for the Decision
● Making the Decision
● Communicating the Decision

Module Eleven: Wrapping Up
● Words from the Wise
● Review of Parking Lot
● Lessons Learned
● Completion of Action Plans and Evaluations

Target Audience:

Anybody who is interested in learning Human Resource Management Skills

Human Resource Management 1 Day Training in Maidstone

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

No matter if you are the boss at your company or an employee, change affects everyone. In dealing with change, people must address their own thoughts, feelings and behaviors first to be able to go through the labyrinth of change.

There are loads of books and training programs addressing organizational change. The different thing about this training program is that it focuses on personal reactions and emotions and what it actually feels like during a workplace change or a personal change. It provides you with a logical framework to assist you in gaining perspective on the change situation you are facing and its impact and helping you develop insight that will guide you through the transition.

The goal of this one day program is to help you take responsibility for how you react and respond to change by giving you a set of tools and techniques of self-awareness and assessment to light up the curves and sometimes bumpy ride on your road to change.

Learning Objectives:

After completing this course, delegates will be able to: 
Clearly understand how it feels like during a change situation.
Understand and follow a six step process to help you take responsibility for how you react and respond to change.

Agenda:

Module One: Introduction to Change
The 5 key principles of change
Readiness for change – self assessment questionnaire
The change curve
The link between change and memory

Module Two: Loss & Doubt (Step 1&2)
Step 1 loss to safety
Choices model and the burning platform
Step 2 Doubt to reality
The six basic questions

Module Three: Discovery (Step 3&4)
Step 3 Discomfort to motivation
Self reframing
Step 4 Discovery to perspective
Force field analysis

Module Four:  Integration (Step 5&6)
Step 5 Recognizing the benefits of the change
Changes you survived - Activity
Step 6 Experiencing integration after the change
Change analogy – the flying trapeze

Target Audience:

Individuals at all levels who wish to learn and follow a logical process in order to deal effectively with personal change.

Change Management - Change Matters 1 Day Training in Maidstone

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Employee engagement is a necessary strategy for companies that want to succeed in the marketplace.  Employee engagement is not an HR initiative that managers are reminded to do once a year.  It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.
This Employee Engagement training is suitable for anyone that works in a management or leadership role.

Course Contents:

Help improve the engagement of your employees and increase business success
Engagement is a heightened emotional connection that an employee feels for his organisation, which influences them to put in greater effort. Higher engagement levels yield higher productivity and retention rates. This makes employee engagement a powerful factor in business success. Engaged employees are more productive, customer-focused, and profit-oriented and organisations are more likely to retain them.
An essential part of an organisation’s talent management strategy is its focus on employee engagement and retention. Organisations that maintain this focus create an environment where employees have the tools, resources, and professional opportunities to develop skills and fulfil their career goals.
Why is taking this course a good idea?

Well, just imagine if your you were better able to:

Understand the importance of employee engagement and the key part it plays in business success.
Apply tactics that motivate and engage employees, creating advocates for the business.
Achieve a working environment that encourages employees to excel at work activities.
Ensure talent retention by creating positive working relationships.
Develop a strategy for employee engagement success.
Prevent activities that cause disengagement and disgruntled workers.
Ultimately, these training course materials will help managers to engage and enthuse their team, creating a motivated workforce that wants to succeed.
Employee engagement is a key factor in creating the right conditions for all members of an organisation to give their best each day, committed to their organisation’s goals and values, motivated to contribute to organisational success, and with an enhanced sense of their own well-being.
These course materials aim to help highlight the requirements that managers and leaders have to help improve the engagement of employees, while giving them key tools and supporting content to ensure they are prepared  to deliver on employee engagement within the organisation.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, defining what is meant by employee engagement and establishing participants expectations.
The Current Situations – Using a PEST analysis approach to identify the current status of employee engagement within the organisation, whilst establishing the internal and external factors that can have an impact on employee engagement.
Roles and Responsibilities – Establishing the different roles people have in ensuring employee engagement and the responsibilities that we all have for ourselves in ensuring we are motivated and engaged at work. Participants are encouraged to consider their own level of engagement, what this means and how it can improve.
The Four Enablers – Focusing on the Four Steps to Employee Engagement and how organisations and the leaders within it can create the right environment for a positive outlook to be nurtured. Includes a case study to identify key working practices.
Job Design – Understanding how the implementation of a job role can affect how the employee feels about it and the five characteristics that should be considered to help develop a role that employees are motivated to work in. Includes a chance to apply the five characteristics to a job role to help relate the approach to a real scenario.
Creating the Right Work Environment – Reviewing the big picture and the approach that the organisation and managers should take to ensure a culture of engagement and motivating factors. Creating an environment where employee engagement can flourish and applying techniques to personal work experiences.
Engagement and Retention – Establishing the importance of long-term career growth and opportunity to engagement and how this helps develop employees that feel valued and enjoy what they do each day. Includes a case study to identify how the approach can be applied to real-life scenarios.
Engagement Tactics – Developing an understanding of the tactics that can be applied to employee engagement and prioritising the factors that are most influential.
Disengagement and the Six Human Needs – Identifying how employees become disengaged and what action can be taken to turn this around. Developing knowledge of the fundamental needs that people need to have met to make them feel happy and motivated. Includes a case study that helps participants identify the needs of employees in a real example, while helping them to identify issues within their own team.
Critical Success Factors – Focusing on the engagement techniques that can be applied in the workplace and the critical success factors that managers should include in their strategy and how they might overcome barriers or challenges to their approach.
This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Employee Engagement training course you will be able to:
Define and recognise employee engagement
Design jobs to motivate and engage
Create an engaging work environment
Retain your talent
Use employee engagement strategies
Prevent disengagement

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Employee Engagement Skills.

Employee Engagement 1 Day Training in Maidstone

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Description:

Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training. 

This training set out to help you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation. 

The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively cooperate with team members, develop their skills and ensure they feel incentivised to succeed. With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviors and ability in their role. 
Course Contents:
Managing Performance to Increase Productivity with our Quality Training

Management is ultimately about getting things done through others. Without a structured and clear approach to managing performance, where employees know what is expected of them and how they should approach their role, a manager is unable to effectively meet the level of productivity that is required. This will reflect badly on them and can impact on their own development. 

Therefore, managing performance can be one of the single most important things for a manager to get right. This requires a goal-focused, common-sense approach to working with employees that ensures they are motivated and focused on success.

These ‘Managing Performance’ training course materials will provide you with everything you need to develop the skills and build the confidence of your management audience.
 
Ultimately, the aim of these managing performance training course materials is to ensure you have the knowledge and skills to help you develop a team of high performing employees that are focused on success.
Course Topics:
The Importance of Managing Performance – Establishing the key elements to a managing performance approach, why this is important and the benefits it can have for a manager. 

Making Performance Management Work – Changing current perceptions to performance management and highlighting the key factors that will help make it a success for managers. 

Setting Goals – Identifying what makes goal setting work and how it underpins the entire managing performance process. Linking goal setting to record keeping to ensure effective processes.

Reasons for Poor Performance – Highlighting the underlying factors behind poor performance and individual mindsets. 

Helping Poor Performers – Focusing on behaviour and results – translating ‘attitude’ to observed behaviours and looking to create improvement opportunities. Activities that review specific workplace scenarios. 

Developing Average Performers – Knowing values and motivators, what drives performers and how to get the best out of their performance whilst still encouraging them. 

Guiding High Performers – Establishing boundaries, creating opportunities, giving feedback and knowing when to praise. 

Managing Conflict and Discipline – Resolving conflict issues and embracing the opportunity disagreement can provide. Looking at the key components of discipline and following a set structure for implementation. 

The ‘DESC’ Model – Provision of a communication model that assists participants with structuring conversations around performance issues.

Performance Conversations – A practical activity following theoretical set-up that allows participants to practice and review the skills of effective performance communication. 
Who can attend?
Anybody who is interested in learning Managing Skills can attend this training.
Course Feature:
At the end of this managing performance, you will be able to
Manage performance by setting clearly aligned goals that are documented 
Identify causes of poor performance whilst working with employees to improve and develop 
Recognise and communicate success, focusing on behaviour and result
Cooperate with employees in order to increase productivity, morale and motivation.
Certification:
Once after the training you receive course completion certificate.

Managing Performance 1 Day Workshop in Maidstone

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course  Overview:

For the better part of everyday, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. 

The Communication Strategies workshop will help participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organization and its employees. They will trickle down throughout the organization and positively impact everyone involved.

Learning Objectives:

This workshop will help teach participants how to: 
Identify common communication problems that may be holding them back
Develop skills in asking questions
Identify what their non-verbal messages are telling others
Develop skills in listening actively and empathetically
Enhance their ability to handle difficult situations
Deal with situations assertively

Agenda:

Module One: The Big Picture
What is Communication?
How Do We Communicate?
Other Factors in Communication

Module Two: Understanding Communication Barriers
An Overview of Common Barriers
Language Barriers
Cultural Barriers
Differences in Time and Place

Module Three: Paraverbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed

Module Four: Non-Verbal Communication
Understanding the Mehrabian Study
All About Body Language
Interpreting Gestures

Module Five: Speaking Like a STAR
S = Situation
T = Task
A = Action
R = Result
Summary

Module Six: Listening Skills
Seven Ways to Listen Better Today
Understanding Active Listening
Sending Good Signals to Others

Module Seven: Asking Good Questions
Open Questions
Closed Questions
Probing Questions

Module Eight: Appreciative Inquiry
The Purpose of AI
The Four Stages
Examples and Case Studies

Module Nine: Mastering the Art of Conversation
Level One: Discussing General Topics
Level Two: Sharing Ideas and Perspectives
Level Three: Sharing Personal Experiences
Our Top Networking Tips

Module Ten: Advanced Communication Skills
Understanding Precipitating Factors
Establishing Common Ground
Using "I" Messages

Module Eleven: Wrapping Up
Words from the Wise

Target Audience:

Anybody who is interested in learning Communication Strategies Skills.

Communication Strategies 1 Day Workshop in Maidstone


York

Course Description:
Communication Skills are the most highly valued skills in today&rsquo;s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today&rsquo;s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It&rsquo;s never too late to work on your communication skills and by doing so improve your quality of life.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Learning Objectives:
<ul>
<li>Script yourself with clear, compelling and well-developed messages that reflect your thinking .</li>
<li>Speak with vision and a logical structure that drives home your points.</li>
<li>Answer questions confidently.</li>
<li>Develop professional relationships and networks.</li>
<li>Communicate with empathy and compassion .</li>
<li>Inspire people by appealing to their emotions.</li>
<li>Move from an informational to an inspirational and action oriented style when creating and delivering presentations.</li>
<li>Integrate effective slides into your presentations.</li>
<li>Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.</li>
</ul>
Prerequisites:
There are no prerequisites for this course.
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Examination:
There is no exam.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
<ul>
<li>The Science of Effective Human Communication</li>
<li>Frames of Business and Communication</li>
<li>Principles and Strategies for Effective Business Conversations</li>
<li>Art of Giving and Receiving Feedback</li>
<li>How to Listen Effectively and Accurately</li>
<li>Science of Body Language</li>
<li>How to look confident and charismatic</li>
<li>Business Presentation Skills and Strategies</li>
<li>Powerpoint Best Practices</li>
<li>Principles and Techniques for Effective Written Communication</li>
<li>How to write clear, concise and fast at the same time</li>
</ul>

Course Description:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Prerequisites:
There are no prerequisites for this course.
Course Materials:
Students will receive a course manual with presentation slides and reference materials.
Examination:
There is no exam.
Technical Requirements:
For eBooks:
Internet for downloading the eBook
Laptop, tablet, Smartphone, eReader (No Kindle)
Adobe DRM supported software (e.g. Digital Editions, Bluefire Reader)
eBook download and activation instructions
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning.

For more queries, reach out to us: info@mangates.com

Communication Skills 1 Day Virtual Live Training in Maidstone

Northampton

Course Description:
Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.
Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Conflict may emerge between managers and their staff, between team members or departments.
Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.
Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money.
It is therefore vital to manage conflict constructively.
As an team member and leader, your ability to deal with and resolve conflicts defines your success in the longer term.
Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.
Course Topics:
1) Science behind workplace conflicts
2) Understanding Human Behaviour
3) Different Personality Types
4) Conflict Management Styles
5) Conflict Management Strategies
6) Workplace Conflicts
7) Conflict Resolution Agreements
8) Working with difficult people
9) Relationship and reputation management
Learning Objectives:
Getting a handle on and gaining insights into your conflict management style through self-assessments (TKI®).
Role playing to practice techniques and new skills in a safe environment.
Proven best practices for approaching conflict management.
Practices for resolving conflict as a third party mediator.
Scientifically validated frameworks on effective communication in stressful situations.
Transferring your learning back to your work environment using job aids, templates and other resources.
How You Will Benefit:
Build trust and credibility with colleagues and team members
Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
Gain confidence in holding difficult conversations calmly and assertively.
Manage difficult situations proactively.
Increase your effectiveness in managing conflict.
See growth in your overall performance
Certification:
Once after the training we will provide you the course completion certificate.

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Communication Strategies 1 Day Workshop in Maidstone

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