1920 Courses

First Aid for Mental Health 1-day course stands at the forefront of addressing the crucial aspect of mental well-being. Designed to equip individuals with essential skills and knowledge, this course offers a comprehensive exploration of mental health first aid.

Successfully closing a sale and negotiating the best outcome for the business is a key skill for all salespeople, and often an area that is overlooked. Investing in this skill will have a positive impact on interactions with customers, both new and existing, and lead to improved sales performance. Whilst understanding how to reach a conclusion with a customer faster means increased efficiency and more time to invest in sourcing new business. We have developed this programme to be practical, fun and interactive. Participants will learn proven techniques for influencing, persuading and negotiating with clients, gain increased confidence and clarity when reviewing contract terms and prices, and understand how to structure and manage sales negotiation and contract review meetings. This course will help participants: Learn a structured and proven approach to the negotiation of contract terms Apply the key principles of negotiation, playing the person and the problem Create a contract negotiation strategy - from opening to close Recognize and put to use proven negotiation tactics and techniques Learn how to embrace conflict positively - to 'say no, then negotiate' Plan and prepare for any commercial negotiation conversations Understand the stages of negotiation and how to move through them 1 Closing and negotiating from a position of personal power The eight steps of a sales or commercial negotiation Ten ways to resist price pressure How to draw on sources of power when you have less authority The six principles of influence and persuasion and how to use them 2 Effective negotiation - planning and theory How to plan and structure your negotiation for a successful and quick conclusion Influence: knowing how to 'push or pull' to win an argument Achieving a BATNA - a range of practical skills and techniques Case study: planning for a client negotiation around contract or price issues 3 Effective closing and negotiation - practice and reality Higher-level questioning techniques to investigate and solve problems Listening to lead - active listening and structuring your conversation The most common 'unforced' negotiation mistakes and errors Case study: setting objectives, sources of value, trading concessions 4 Sales negotiation tactics and playing the game How high - how hard - how soon; why now How to identify hidden or perceived currencies and values How to use these to establish a higher base price Negotiation best-practice checklist and summary

This very practical one-day programme provides participants with the skills and knowledge required to be an effective member of the procurement team and to enable them to procure a wide range of resources for the organisation, in a compliant and cost-effective manner. It also empowers them to be able to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the basic concepts of good procurement practice Apply a range of tools and techniques for developing scopes of work and specifications Apply various methods to select and evaluate suppliers Develop robust contract award strategies Appreciate the commercial importance of effective procurement and opportunities to reduce cost and add value Develop appropriate procurement strategies depending on risk and value Appreciate the legal aspects of procurement 1 Welcome Introductions Aims and objectives Plan for the day 2 The basics of procurement The concept of total cost of ownership v price The procurement cycle The roles of the customer and the contractor Impact upon profit 3 Specification process Importance of effective specifications Specification development process Types of specification Team approach Use of performance specifications Early supplier involvement (ESI) / early contractor involvement (ECI) 4 Quality Concepts and practices Defining 'fit for purpose' Conformance to requirements Compliance to standards Role of the supplier Quality assurance tools and techniques 5 Procurement methods RFP RFQ ITT Negotiated procurement Strategic partnerships Outsourcing 6 Tendering How to undertake a formal tendering process Business case to award Critical stages in the process Risks and benefits 7 Tender evaluation How to undertake a quotation analysis Tools of analysis Use of VFM models Role of the customer Comparisons around cost, quality, and delivery 8 Supplier selection and evaluation Developing critical selection criteria Using the 10Cs model Importance of effective selection process Weighting systems Importance of validity and evidence 9 Capital equipment procurement Life cycle cost issues Payback calculations Compatibility issues Maintenance and training issues After-sales support 10 Supplier relationships Corporate social responsibility issues Communication 360 feed-back Open and ethical Initial understanding Clear and fair terms and conditions 11 Close Review of key learning points Personal action planning

With Carolyn Pickles & Sue Dunderdale Introduction Over 5 full days, train with two industry heavyweights leading from the perspective of an Actor and then Director, as you unlock the skills required to develop real and convincing characters that enable engaging and cinematic performances. Through improvisation you will develop a scene to support your work over the week as you progress through a journey of taking a performance from theatre to screen, supported by a range of immersive techniques and critical direction from the tutors. This unique course is designed for drama school graduates, those in training, and professional actors seeking to enhance their skills. Please note that this course is not suitable for beginners. Meet Your Tutors Carolyn Pickles Actress Carolyn Pickles is an English actress of stage and screen with a career spanning over 40 years where she has led on award-winning British Drama including Broadchurch, Vera in addition to films such as Harry Potter. Working with Carolyn will give you the opportunity to tap into her experience and help maximise your chances of securing that next acting role. Sue Dunderdale Director Sue Dunderdale has an impressive background in the world of Theatre, Film and TV Directing. Her commitment to fostering both new talent and working with BAFTA award-winning actors underscores her versatility and dedication to the craft. Having coached and directed acclaimed actors such as Helena Bonham Carter and Clarke Peters, Sue has worked with BAFTA-winning performers, contributing to their success on screen. The Art of Cinematic Performance As the two tutors come together mid-week, Carolyn and Sue will allocate scenes from screenplays for you to work on and film to self-critically view in the pursuit of understanding the process as an actor. In the final two days, whilst rehearsing the scenes, Sue will focus on the life within the character that creates the tension/conflict in the scene. Discovering with you that it is important to know the lines of the scene so well that they can become the least part of the work. It is what lies beneath the lines that creates the quality of the performance and makes for interest on camera. Over the 5 Days you will learn the importance of sub-text, and how it supports the written text. Through intricate analysis and breakdowns, life experience, knowledge and exterior impacts will be explored to inject life into scenes and enable real thoughts and emotions in a character. These techniques can be applied in any role, big or small and enhance your capabilities in an actor when asked to self-tape or audition, giving you a more dynamic skillset often looked for by Casting Directors. With a focus on screen, all footage filmed during the week will be available after completion for your future development.  Additional Information Features 5 Day Intensive Practical course Suitable if you are (17 yrs+) and a training actor, drama school graduate or professional actor Not suitable for Beginners – see our Crash Course Beginners and 1 Day Screen Acting Workshop Attracts a varied age range from 17 yrs+. International Students Welcome The course is taught in English, so it is important that you have proficient English language skills Small Class Size Held at Pinewood Studios Learning Outcomes Learn the Differences from Stage to Screen Script Analysis from an Actor and Director Perspective Stand Out on Screen and in Auditions Bring life to your performance on Stage and Screen Learn the ingredients of building a successful acting career Course Location Actors Studio, Pinewood Studios, Pinewood Road, Iver Heath, SL0 0NH Free parking available on site Free shuttle bus service from Uxbridge Tube Station, Slough and Gerrards Cross Canteen and Coffee shops on Site Excellent transport links from London

  Relationship Counselling in Victoria: Strengthen Your Bond with Our Expert 3-Session Program   Revitalize your relationship with our bespoke Relationship Counselling in Victoria. Our expertly designed package includes three comprehensive 1-hour sessions aimed at improving communication, resolving conflicts, and fostering a deeper emotional connection.   Throughout these sessions, couples will explore and develop:   Effective Communication: Master the art of expressing your thoughts and feelings clearly while actively listening to your partner. Conflict Resolution Techniques: Learn to navigate disagreements constructively, ensuring mutual respect and understanding. Emotional Intimacy: Build a stronger emotional bond by understanding each other’s needs and cultivating empathy. Trust Enhancement: Implement strategies to rebuild and maintain trust, a cornerstone of any healthy relationship. Stress Management: Develop coping mechanisms to manage external stressors together, promoting a supportive partnership. Shared Goal Setting: Harmonize your personal and relationship goals to create a unified vision for your future. Our skilled therapists in Victoria provide a nurturing and confidential environment, allowing couples to address their unique challenges and grow together. Each session is tailored to your specific needs, ensuring personalized and impactful support.   Schedule your Relationship Counselling in Victoria today and embark on a journey towards a more resilient and fulfilling relationship. Marriage Counselling Victoria | M.D.D Dating Coach, Couples Therapy, Breakup Counselling, Personal development Consultancy (relationshipsmdd.com)

Target Audience Business professionals from a broad range of industries looking to understand and implement sustainability practices within their commercial environments. Duration 1 Day Course Overview This course provides participants with a comprehensive exploration of environmental sustainability and its relevance and implications within the commercial sector. The course will cover key concepts, practices, and strategies that can help businesses operate sustainably while maintaining profitability and competitiveness. Participants will learn how to integrate sustainability into their business operations, making informed decisions that benefit both the environment and their organisation. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Explain the fundamental principles and impacts of environmental sustainability. Identify the benefits and challenges of implementing sustainable practices in business. Develop and prioritise strategies for reducing environmental footprints in various industries. Integrate sustainability into business strategy and operations, including conducting a business benefits analysis.

Miss Date Doctor’s Trust Building coaching is designed to help couples and individuals build and strengthen trust in their relationships. Trust is a critical component of any healthy relationship, and our coaching can provide you with the skills and tools needed to establish and maintain trust with your partner or potential partner. Our Trust Building coaching includes a range of techniques and strategies, such as effective communication, setting clear expectations, demonstrating reliability and consistency, and developing healthy boundaries. We can help you identify and address any trust issues that may be impacting your relationship, and develop a plan to rebuild trust if necessary. With our Trust Building coaching, you can learn to establish and maintain a strong foundation of trust in your relationships, improving communication, increasing intimacy, and building a brighter future together. Have three 1 hour sessions with a M.D.D qualified professional couples therapist The Miss Date Doctor Trust Building package includes the following: Relationship Trust, Trust Building Coaching, Trust Issues, Effective Communication, Setting Clear Expectations, Demonstrating Reliability, Consistency, Healthy Boundaries, Rebuilding Trust, Relationship Building, Trust Techniques, Trust Building Strategies, Trust and Intimacy, Trust Training. https://relationshipsmdd.com/product/trust-building-package/

Miss Date Doctor’s Self-Awareness coaching is designed to help individuals develop a deeper understanding of themselves, their needs, and their values. Self-awareness is a critical component of personal growth and development, and our coaching can provide you with the tools and insights needed to enhance your self-awareness and improve your relationships. Our Self-Awareness coaching includes a range of techniques and strategies, such as mindfulness, self-reflection, goal-setting, and identifying and managing limiting beliefs. We can help you develop a clearer understanding of your strengths and weaknesses, your values and priorities, and the ways in which your past experiences may be impacting your present relationships. With our Self-Awareness coaching, you can learn to become more present and grounded in your interactions with others, communicate more effectively, and build deeper, more meaningful connections with your partner or potential partner. The Miss Date Doctor Self Awareness Package Includes the following: Relationship Self-Awareness, Self-Awareness Coaching, Mindfulness, Self-Reflection, Goal-Setting, Limiting Beliefs, Personal Growth, Developing Self-Awareness, Building Self-Awareness, Communicating Effectively, Relationship Building, Understanding Yourself, Self-Discovery, Self-Awareness Techniques. https://relationshipsmdd.com/product/self-awareness-package/

When staff are new to sales it can seem daunting, especially when they have targets to meet. If the staff you need to promote your products and services get it wrong then it can knock their confidence and negatively impact how your customers see you as an organisation. This programme provides staff with the basic skills they need to sell. This course will help participants: Profile customers Research and identify potential new customers Use the consultative sales process Build effective rapport with customers Identify customer needs through effective questioning and listening Position products and services effectively Close the sale or gain commitment to further action Manage their customer portfolio to maximise sales 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Knowing your customers Who are your customers, and what do they want from you? What are your strengths, compared to your competitors? Who are your new potential customers? How do you communicate with new customers? What do you need to know about your customers before you start to sell? Making the initial approach Planning your pipeline - keeping the customers coming 3 The four-step sales process Overview of the consultative sales process Key benefits of using the consultative sales process Focusing on behaviours not targets The behaviours of a good salesperson Common pitfalls and mistakes Personal strengths and weaknesses 4 Building rapport First impressions - Mehrabian theory of communication Short cuts to building rapport Looking out for clues as to how the customer is thinking Looping back to keep the conversation flowing Acknowledging past communication Dealing with emotions such as anger Setting the agenda to keep control Getting past gatekeepers 5 Questioning and listening How to ask open questions to uncover information Left brain questions When closed question can be useful What stops us listening? The four levels of listening How to develop your listening skills 6 Presenting products and services to customers When to present Using benefits not features Making it personal Using reciprocity The tendency towards the middle Using consistency 7 Gaining commitment Testing the water Dealing with objections using ACLEO Asking for the business Getting referrals Ending with a personalised close Following-up 8 Managing your customer pipeline Spotting opportunities for cross-sales Managing your portfolio Maximising sales proactively Review meetings Customer satisfaction measures and surveys Mystery shopping 9 Putting it all together Skills practice Personal learning summary and action plans

Do you hear yourself saying the same thing over and over again? Do you want to bring some new skills to your role? If you have been in a sales role for some time it is easy to fall into a comfortable pattern. This workshop will help you incorporate advanced techniques drawn from NLP, behavioural science and social psychology into your existing skills. This course will help you: Use the consultative sales process to achieve more cross-sales Employ advanced rapport-building skills Assess the buying preferences of a customer Articulate the link between customer goals and needs Identify your customer's needs and wants Use advanced questioning techniques to gather information Resist the temptation to tell when it would be better to ask Identify communication preferences Given various scenarios, present a product to the explicit need of a customer Appreciate the impact of the language used during this stage of the sale and decide what language is appropriate with a variety of customers Handle objections positively Close the sale or gain commitment to further action 1 Introduction Aims and objectives of the training Personal introductions and objectives Self-assessment of existing sales skills Overview of content 2 Understanding yourself and your customers Personal communication style and what this means in a sales situation Wants versus needs What motivates people to buy Using social media tools such as LinkedIn Managing your portfolio to maximise sales Preparing to sell 3 The sales process Overview of the consultative sales process Review personal strengths and weaknesses as a salesperson Habits of top-performing sales people Common pitfalls Articulate sales goals 4 Building rapport 11 decisions that customers make in the first 9 seconds Spotting buyer communication preferences Building rapport with a wide variety of customers Dealing with emotions Keeping control 5 Questioning and listening Assumptions and how they trip us up Structured questioning Looking for cross-sales Honing your listening skills Identifying buyers' motivation Using summaries to move the customer forward 6 Presenting products and services to customers Choosing the right time to present Using features, advantages and benefits Tailoring your presentation of products and services to match buyer preferences and motivations 7 Gaining commitment When to close Dealing with difficult customers 5 things to avoid when handling a customer objection 8 Managing your business The link between service and sales Using customer surveys Winning back lost business 9 Putting it all together Skills practice Personal learning summary and action plans