174 Courses

Customer Service Essentials 1 Day Training in Canterbury

Customer Service Essentials 1 Day Training in Southampton

Customer Service Essentials 1 Day Training in Maidstone

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Intermediate course builds on the concepts and skills introduced in the Foundation course. It is ideal for someone who has barista skills experience and wants to explore how to improve coffee quality and prepare for more complex job functions found in the barista profession. Through this interactive course, learners will gain a deeper understanding of the coffee itself, specifically, the impact of a coffee’s variety, origins and processing methods on flavour; the parameters of coffee quantity, grind texture, water quality, and shot time and their interaction when dialling in a brew recipe; drink construction and taste differences; workflow management and efficiency, sensory aspects of the espresso extraction; milk handling and techniques as well as latte art. In addition to coffee preparation, this course also covers key concepts regarding health and safety, customer service, and basic business practices. A written exam tests Intermediate course knowledge, while a practical exam assesses the learner’s ability in terms of grinder calibration, espresso extraction analysis, latte art skills and drinks construction.

Customer Service Essentials 1 Day Training in Cardiff

Customer Service Essentials 1 Day Training in Elgin

Customer Service Essentials 1 Day Training in Manchester

Customer Service Essentials 1 Day Training in St Andrews

Customer Service Essentials 1 Day Training in Exeter

Customer Service Essentials 1 Day Training in Carlisle