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1380 Courses

Customer engagement (In-House)

By The In House Training Company

Customers are astute and well-practised in researching and seeking information, solutions and added value in the minimum number of clicks online. There's only so much time they're willing to spend carrying on clicking. This mentality isn't just restricted to the world of B2C. In our increasingly hectic world, where information is expected to be available instantly, it applies just as much to B2B. In this workshop, we look at how putting yourself in the shoes of your customer and mapping their decision-making and buying journey is critical to ensuring that you provide what they perceive as fast solutions and added value. You will learn all about the three pillars for creating competitive brand experiences: Customer engagement planning puts you firmly in the shoes of your customer, helping you to build meaningful marketing communications delivered through the right resources at the right time to inspire your customers to engage with you. This programme will help participants to: Understand the evolution of the customer buying journey Map a customer buying journey for your brand or solutions Understand the customer micro-moments and signals indicating interest and buying intent, both online and offline Apply the psychology of branding to build marketing communications with impact Develop sales and marketing content that differentiates your brand(s) from the competition by demonstrating unique value and how you can meet your customer's needs 1 The evolution of the customer journey Understand how the use of mobile has had an impact on the customer buying journey where today's customers can research and compare products and solutions whenever and wherever they like, making the purchase journey even less linear Explore how marketers are adapting to this new customer behaviour and drawing upon various strategies to win the hearts and minds of their audiences 2 The See-Think-Do-Care framework Explore the many different frameworks used to track the customer journey Understand and apply the modern marketing model, where the internet has enabled the customer to hop between multiple touchpoints before making a purchase decision 3 Customer micro-moments and signals in their buying journey Understand the online and offline moments when customers seek information to research and make buying decisions Apply this understanding to build a marketing communication plan to reach customers at all stages of their buying journey 4 The role of branding in the customer journey Explore the psychology of branding Learn how to ensure your branding is relevant to your target customer needs Bring together your brand value and story to achieve brand loyalty 5 The Why-How-What framework Apply a systematic approach to build a successful and compelling brand Understand how starting with 'why' will help build your brand purpose Apply the content marketing matrix to communicate your brand's value Apply the hero-help-hub model to build engaging content marketing Actionable outcomes We will use your brand examples to provide opportunities for practice: You will learn and reflect on best practice examples of customer engagement You will discover your brand value, purpose and the 'sweet spot' to drive engagement with your customers You will create a customer engagement plan that can be implemented immediately within your business You will receive immediate feedback on your customer engagement plan You will have the opportunity to share common issues and solutions with your colleagues in the group

Customer engagement (In-House)
Delivered in Harpenden or UK Wide or OnlineFlexible Dates
Price on Enquiry

BOHS (international) IP402 Online - Surveying and Sampling Strategies for Asbestos in Buildings

By Airborne Environmental Consultants Ltd

The main subject areas of the course are: health effects of exposure to asbestos fibres types of asbestos and uses of asbestos in buildings types of asbestos surveys conducting safe and effective asbestos surveys bulk sampling risk assessing and managing asbestos-containing materials personal protection and decontamination

BOHS (international) IP402 Online - Surveying and Sampling Strategies for Asbestos in Buildings
Delivered in Manchester + 1 more or OnlineFlexible Dates
Price on Enquiry

Data Ethics for Business Professionals

By Mpi Learning - Professional Learning And Development Provider

Data Ethics for Business Professionals is designed for individuals who are seeking to demonstrate an understanding of the ethical uses of data in business settings.

Data Ethics for Business Professionals
Delivered in Loughborough or UK Wide or OnlineFlexible Dates
£45

Sing and Sign Babes (for babies under 6m)

By Sing and Sign Edinburgh

This lovely gentle introduction to baby signing uses songs, rhymes and gentle games to help you build the framework for good communication with your baby; good eye contact, gestures and body language, facial expressions and more. Over the course you'll learn some basic signs to begin using at home as well as some songs and activities to try with your baby throughout the week.

Sing and Sign Babes (for babies under 6m)
Delivered In-PersonFlexible Dates
£30

Yoga sessions

By Sinéad Robertson

Discover more about the benefits of a private yoga session and how yoga can help you release some of the blockers and pain points that are preventing you from creating & living your dream life. Listen to what your body needs from you to feel energised, calm, restful, motivated, build confidence. Choose the style of Yoga that your body, mind + soul needs from you. Vinyasa, Yin, Restorative or perhaps practicing mindfulness.

Yoga sessions
Delivered in Derby + 2 more or OnlineFlexible Dates
£40 to £175

Mindful Painting Classes in Wimbledon

By Artanda

Artanda Mindful Painting Classes. Learn to Paint, Reconnect with Your Creativity and Feel Confident Painting Anything Anywhere.

Mindful Painting Classes in Wimbledon
Delivered In-PersonFlexible Dates
£20 to £25

Mindful Painting Classes in Richmond

By Artanda

Artanda Mindful Painting Classes. Learn to Paint, Reconnect with Your Creativity and Feel Confident Painting Anything Anywhere.

Mindful Painting Classes in Richmond
Delivered In-PersonFlexible Dates
£20 to £25

Beaded Tealight Holder Crochet Workshop (1 x 3 hour session) Farnham

By Merrian Holland

Learn mosaic crochet in Surrey - this is an immersive 4 x 2 hour course running on Tuesday evenings in Walton-on-Thames.

Beaded Tealight Holder Crochet Workshop (1 x 3 hour session) Farnham
Delivered In-PersonFlexible Dates
£46

Beaded Tealight Holder Crochet Workshop (1 x 3 hour session) Walton-on-Thames

By Merrian Holland

Learn mosaic crochet in Surrey - this is an immersive 4 x 2 hour course running on Tuesday evenings in Walton-on-Thames.

Beaded Tealight Holder Crochet Workshop (1 x 3 hour session) Walton-on-Thames
Delivered In-PersonFlexible Dates
£46

Driver CPC - 1 Day Periodic 7 Hour Course - Drivers Hours/ Working Time/ Tachographs & Safe Loading of Vehicles

By Total Compliance

Location: Grantham Price: £79 (Course Cost Includes Refreshments & Lunch!) Mastering Compliance and Safety on the Road This essential 7 hours course is designed to equip professional drivers with the knowledge and skills necessary to comply with complex driving regulations and ensure safe loading practices. Key areas covered include: Drivers’ Hours and Working Time Regulations: Gain a comprehensive understanding of driving and rest periods, breaks, and exemptions to avoid penalties and ensure driver well-being. Tachograph Regulations: Learn how to correctly use and interpret analog and digital tachographs to accurately record driving activities and comply with legal requirements. Safe Loading of Vehicles: Acquire essential knowledge and practical skills for securing loads effectively,preventing accidents, and complying with road safety regulations. By the end of this course, you will have a strong foundation in regulatory compliance and safe driving practices, helping you to protect your license, your employer, and other road users. Invest in your professional development and become a safer, more compliant driver. Please review our Terms and Conditions for more information.

Driver CPC - 1 Day Periodic 7 Hour Course - Drivers Hours/ Working Time/ Tachographs & Safe Loading of Vehicles
Delivered In-PersonFlexible Dates
£70