1768 Courses

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

This hands-on, practical course gives parents, grandparents, and carers the confidence to handle common childhood emergencies. Learn lifesaving skills including CPR, the recovery position, and how to respond to choking, bleeding, burns, head injuries, anaphylaxis, asthma, meningitis, and more. Taught in a friendly and accessible way, this course is ideal for anyone who wants to feel prepared and calm in a crisis. Babies and are welcome to attend the course. We don't mind if they need feeding, changing etc. Our space is welcoming and friendly - and we are passionate about you being able to access the course, not having to have the extra hassle of arranging childcare.

Course Details Working with Purple Cow Training (Centre No.866) we offer the NEBOSH General Certificate in Occupational Health & Safety. Over 220,000 people hold a NEBOSH National General Certificate in Occupational Health and Safety. Why? Because it's the gold standard in health and safety qualifications. Thousands of leading experts and organisations such as You Can Do It Training have helped update the most widely respected health and safety qualification of its kind in the world. This means that it's designed to reflect the needs of today's employer giving learners everything they need to know and do to make their workplace safer. Relevant to every workplace, the NEBOSH National General Certificate is ideal for managers, supervisors and anybody with health and safety management responsibilities. It's also perfect for those embarking on a health and safety career and gives you a stepping stone to success. Trusted by many prestigious organisations such as Thames Water, Kier and the Football Association, it can help to: Minimise workplace injuries and illness Boost employee wellbeing Demonstrate your commitment to health and safety, which can win business. Managing Health and Safety in the UK, a course book created by NEBOSH, it is not only helpful for learners studying the qualification but also an invaluable reference source and practical guide for anyone putting health and safety principles into practice at work.

Gain your Water Regulations certificate now!

Enhance workplace safety with our comprehensive Manual Handling Course, designed to equip your team with essential skills to safely lift, carry and move objects, reducing the risk of injury. Led by experienced trainers, this course covers best practices, ergonomic techniques and legal compliance to ensure a safer, more efficient work environment. Book now to protect your workforce and boost productivity!

This Level 3 Course is a full 3 day first aid at work course which is designed to help higher risk organisations. We can come nationwide or you can come to us.

Emotional Intelligence Training

We'll revisit the essentials, update on new policies, and give people space to remember and practise applying their knowledge

Highfield Level 2 Award In HACCP For Catering (RQF) Full day course This course gives learners the knowledge and understanding of HACCP regulations Shows learners how to implement these in their catering environment Benefits of this course: This course is for those working in a food catering environment and other food handlers This qualification is intended for both those who are already working in catering and those who are preparing to work in the industry This course will give an introduction to HACCP It will support those who are, or will be part of a HACCP (hazard analysis and critical control points) team within a catering environment Course Contents: The procedures required to develop Food Safety Management systems based on HACCP principlesThe role of the food handler in implementing a Food Safety Management System based on HACCP principlesThe need for prerequisite programmesCommon prerequisite programmesSteps required to develop HACCP based food safety systems How to develop food Safety Management systems based on HACCP principles The purpose of identifying hazards at each step in a food process The importance of, and methods which can be used to determine, specific controls at steps in the process The importance of identifying critical (safe) limits The importance of monitoring controls Ways of monitoring controls The purpose of taking appropriate corrective action The importance of verification and review of HACCP based Food Safety Management Systems Documentation and records needed to support HACCP based Food Safety Management Systems Accredited, Ofqual regulated qualification: Our HACCP for Catering training course is a nationally recognised, Ofqual regulated qualifications accredited by Highfields Qualifications. This means that you can be rest assured that your HACCP for Catering Certificate provides information for best practice and goes a long way toward ensuring that food produced is as safe as possible. The Ofqual Register number for this course is 603/2527/6

First Aid Trainer - Level 3 Emergency First Aid at Work Courses - delivered at your place of work