160 Courses

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support

SSSTS The CITB SSSTS course is an accredited Site Supervisors Safety Training Scheme for the construction site supervisor, these are generally referred to as SSSTS training courses. The supervisors safety training scheme is now a requirement set out by the major contractors group for all supervisors who will be working on their sites. Construction skills and health and safety need to go hand in hand and made a priority to encourage improved work skills and reduced accidents and injuries. On the 2 day SSSTS training course the main focus will be on: THE IMPORTANCE OF RISK ASSESSMENTS IN THE CONSTRUCTION INDUSTRY THERE IS A FOCUS ON HOW TO IMPLEMENT CONTROL MEASURES ON SITE AND HOW TO USE COMMUNICATION TO ENSURE THE SITE REMAINS SAFE FOR EVERYONE MONITORING THE CONTROL MEASURES AND WORK ACTIVITIES ENSURING THAT THE WORK IS CARRIED OUT CORRECTLY AND SAFELY Delegates attending CITB SSSTS courses and who successfully complete will receive a SSSTS certificate to show that they are able to help supervise in the construction industry and have understanding when it comes to health and safety in the work place. During the course the main topics of the syllabus are: THE HEALTH AND SAFETY ACTS, REGULATIONS APPROVED CODES OF PRACTICE AND GUIDANCE NOTES THE HEALTH AND SAFETY LEGAL SYSTEM CAUSES, TYPES AND THE NUMBERS OF CONSTRUCTION ACCIDENTS RISK ASSESSMENTS IN ALL MANNER OF CONSTRUCTION CIRCUMSTANCES The concise SSSTS courses will provide you with the skills to: IDENTIFY PROBLEM AREAS FOUND IN THE CONSTRUCTION INDUSTRY UNDERSTAND AND APPRECIATE PROACTIVE AND REACTIVE MONITORING PERFORM RISK ASSESSMENTS AND RECOGNISE THE IMPORTANCE OF METHOD STATEMENTS HAVE AN UNDERSTANDING OF THE WAY THE HEALTH AND SAFETY LAWS ARE STRUCTURED LEARN SKILLS NEEDED TO PERFORM ON SITE INDUCTIONS, METHOD BRIEFS AND TOOLBOX TALKS CITB SSSTS Courses at a Glance The SSSTS training course is designed for first line mangers looking to continue or take on a supervisory role within the construction industry. The course takes place over two days and will teach health and safety skills needed to maintain a safe site. A thirty minute multiple choice examination will follow the training. Upon successful completion of the SSSTS training the candidate will be awarded with the CITB Site Supervisory Safety Training Certificate. Further Development Successful candidates can go on to complete the 5 day site managers safety training scheme SMSTS course designed for site managers and supervisors.

IOSH Managing Safely is a basic introduction into the fundamentals of health and safety management in the workplace. It is aimed at all employees in all types of organisations, but particularly team leaders, supervisors and managers. Providing them with the knowledge, skills and confidence to contribute towards an organisation’s health and safety agenda.

First Aid Trainer - Level 3 Emergency First Aid at Work Courses - delivered at your place of work

Take TheReach truck Training Course. This Will Take You 7 Days To Complete. Enroll Now On To The Course! What Is The Reach truck Training Course? A Reach Truck Training Course is a specialized training program designed to educate individuals on the safe and efficient operation of reach trucks, which are narrow-aisle forklifts commonly used in warehousing, distribution centers, and manufacturing facilities. Reach trucks are designed for precise material handling and storage in narrow spaces, making them a vital part of many industrial operations. Course Overview: 7 Days Course | Course Fee: £220 Payment Structure: £70 deposit and £150 payment in the office Why Choose A Reach Truck Training Course? Forklift operators are essential in the world of construction. They are responsible for the safe and efficient movement of heavy materials and equipment on job sites. Here are some compelling reasons to consider our Forklift Course: Specialized Mastery Our course focuses solely on reach truck operation, ensuring in-depth coverage and comprehensive understanding of this specialized equipment Safety First Safety is our top priority. We provide extensive training on safety protocols, making sure participants can operate reach trucks in a secure and responsible manner. Career Opportunities: The demand for certified fork hoist operators remains high in diverse industries. Completing this course opens doors to job opportunities and career advancement. Experienced Instructors Our course is designed and delivered by experienced reach truck operators, offering practical insights and real-world knowledge. Launching Your Career With Our Reach Truck Training Accelerate your career in material handling with our Reach Truck Training. Designed for both beginners and experienced operators, our program focuses on honing skills crucial for efficient reach truck operations. Led by industry-experienced instructors, you’ll gain hands-on experience and a deep understanding of safety protocols. Secure your Reach Truck Operator Certification and unlock opportunities for career advancement.  Course Highlights Our Reach Truck Training Course offers a well-rounded curriculum to ensure you’re fully prepared for the responsibilities of a certified operator: Safety-Centric Approach Comprehensive coverage of safety protocols, ensuring a secure work environment with minimized risks and accidents. In-Depth Theoretical Knowledge Thorough understanding of reach truck types, components, and applications, equipping operators with comprehensive theoretical foundations. Hands-On Practical Training Immersive, real-world simulation exercises for practical skills honed for confident and effective on-the-job performance. Specialized Techniques Coverage of specialized reach truck handling techniques, providing versatility in handling various loads and challenging scenarios. FAQ Reach Truck Training Course What is the primary objective of the Reach Truck Training Course? The primary objective of the Reach Truck Training Course is to equip individuals with the necessary skills and knowledge to operate reach trucks safely and efficiently in various industrial settings. Who is eligible to enroll in the Reach Truck Training Course? The Reach Truck Training Course is open to individuals with an interest in reach truck operations, including both beginners and experienced operators seeking to enhance their skills. What safety measures are emphasized in the Reach Truck Training Course? The course places a strong emphasis on safety protocols, covering topics such as safe operational techniques, risk mitigation strategies, and emergency response procedures to create a secure work environment. What certification is awarded upon completion of the Reach Truck Training Course? Participants who successfully complete the Reach Truck Training Course receive a Reach Truck Operator Certification. This certification is recognized within the industry and serves as a validation of their competence in reach truck operations.

This qualification develops Learners’ health and safety awareness in the workplace. It covers understanding risk assessment, identifying and controlling the risks from common workplace hazards, the legal requirements related to health and safety in the workplace and what to do in response to accidents and incidents at work. All this is covered in Splat's uniquely fun style; Serious skills taught playfully.

This qualification is aimed at learners who wish to become first-aiders in the workplace. This qualification meets the requirements for training first-aiders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment as required by the Health and Safety at Work Act 1974 legislation.

Paediatric First Aid (12 Hour) Description: This two-day paediatric first aid course focuses on emergency scenarios that face those looking after young children and infants, including day nurseries, private nursery schools, pre-schools, before and after school clubs for children in the early years age group, childminders, parents and carers of children at home. Designed around the needs of all child carers, our paediatric first aid courses place emphasis on dealing with sick or injured children and babies. Our 12 hour course syllabus exceeds the Ofsted Early Years and Childcare Register requirements. Our professional trainers utilise both practical and theory sessions. Learners receive a Paediatric First Aid guide book, a training dressing and a CPR barrier protection device.Cardio Pulmonary Resuscitation and care of the unconscious requires physical effort. Learners should be capable of working with casualties at floor level. Learners are assessed continually by the trainer. The HSE strongly recommend that all First Aiders undertake annual refresher training of at least 3 hours per year. Syllabus Planning for and dealing with emergencies Resuscitation (CPR) Care of the unconscious casualty Choking Bleeding and shock Fractures Head, Neck and Spine injuries Minor injuries Epilepsy and Febrile Convulsions Asthma Poisons Diabetes Foreign objects in the eyes, ears & nose Sickle cell Meningitis Electric Shock Burns and Scalds Anaphylaxis Bites and stings Reporting of accidents & recording information First Aid Kits Cost: £131.00 + VAT

SOLAS SafePass Courses Meath Louth Dublin Ireland Republic