Name: Practical Sales Skills 1 Day Workshop in Liverpool
Price: 595 GBP
Availability: InStock

Liverpool

<h1 dir="ltr" id="isPasted" fr-original-style="" style="box-sizing: border-box;">Course Overview:</h1>This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.Course Contents:Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of the leader, both personally and from the point of view of the team.Course Topics:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Qualities of an Effective Leader&nbsp;&ndash; Identifying the key characteristics of effective leaders, rating themselves against them and establishing key actions to develop the skills.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Leader or Manager?&nbsp;&ndash; Establishing the difference between the two and comparing themselves to those qualities.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">That Vision Thing&nbsp;&ndash; Making the business vision &lsquo;live&rsquo; for the team by answering key questions.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Developing Your Team Goals&nbsp;&ndash; Reviewing an action plan that develops clear goals for their team based on the business vision.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivation&nbsp;&ndash; Determining the &lsquo;Why&rsquo; for their staff and developing an understanding of emotions in a business context.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">What Motivates?&nbsp;&ndash; Looking at specific motivators for individuals and understanding that everyone is motivated by different things.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Being Consistently Different&nbsp;&ndash; Going against popular leadership theory and identifying that each staff member needs to be treated differently.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Dealing With Difficult Team Members&nbsp;&ndash; Understanding why team members are difficult. Looking at different behavior types and strategies for responding to them. Also, realizing that &lsquo;difficult&rsquo; behavior sometimes has its benefits.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coaching&nbsp;&ndash; Using a simple method of coaching, including action plans.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Three Key Skills of Coaching&nbsp;&ndash; Looking at the skills required to be an effective coach.</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Instant Results Coaching&nbsp;&ndash; Coaching in a hurry!</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Can Do Coaching Practice&nbsp;&ndash; Putting the learning into practice</li></ul>Course Feature:By the end of this training you will be able to:<ul fr-original-style="" style="box-sizing: border-box;"><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the qualities of an effective leader</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Benchmark themselves against those qualities and develop actions to improve</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the difference between leading and managing</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Explain the value of sharing the business vision with the team</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Develop team goals based on the business vision</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Motivate their staff by understanding their drivers and developing actions to support them</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Deal with difficult staff members</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Challenge staff in a meaningful and effective way</li><li dir="ltr" style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style="color:#000000;">Coach staff effectively using a simple process</li></ul>Certification:Once after the training you receive course completion certificate from MangatesWho can Attend?Anybody who is interested in learning Effective Skills to Lead a Team.

Certificate: Course Completion Certificate | Language: English

Duration: 2 Days | Credits: 16 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

A successful sales manager's job is to provide clear direction and support to his/her team  enabling them to excel and develop to reach their full potential.  Sales managers often rise to this position from a successful career in sales. But the skills required of a successful sales manager are quite different from the skills of a sales person which is one of the key points that this program will be focusing on. 

This two day program will enable delegates to have a clear understanding of the successful sales manager's responsibilities and how to become more effective in their roles in this challenging competitive business environment of today. Over the period of the course delegates will explore key leadership skills as well as the essential sales managerial skills needed for them to effectively forecast and implement effective sales plans, motivate, monitor and evaluate the performance of their people and provide the required direction and support ensuring measurable sales results from their sales teams.

This course also includes several bonus forms that were designed to help you prepare your sales forecast and complete sales plan. (Forecast data form, Sales plan support form)

Learning Objectives:

After completing this course, delegates will be able to: 

Understand the roles and responsibilities of a sales manager
Learn skills to achieve better results through their teams using sales plans and targeting techniques
Clearly understand how to prepare a sales forecast and a sales plan for their sales operation
Properly observe, evaluate and give feedback to team members and set performance development objectives using assessment tools supplied and provided within the training program
Explore ways to motivate their sales teams and create a more motivating environment.
Run more effective sales meetings and morning huddles to inspire and motivate and provide clear direction to their sales team members.

Agenda:

Introduction - A sales management primer

What is your job?
Sales Manager Versus Salesman.
The perfect salesperson- Activity

Module 1 : A Strategic look at sales management:
Sales management - is it strategic or tactical?
What are my CSF's? - Critical success factors.
SWOT and PESTLE analysis.

Module 2 : Sales Forecasting:
What is forecasting and how it can help sales performance?
Identify different forecasting methods.
Follow a simple 4 step process to create a sales forecast.
Avoid common forecasting pitfalls.

Module 3 : Sales Planning:
Setting up your sales strategy.
Put together the main components of your sales plan.
Specify sales tactics to achieve strategy.
Sales planning best practice examples.
Practical skill practice activity - Create a sales plan for your sales operation.

Module 4 : Sales performance management:
Setting sales objectives.
The 3 step sales performance control plan.
Guidelines for proper sales performance evaluation.
Handling the underperforming sales team member.

Module 5 : Motivating your sales team:
What motivates us?
Knowing your team inside out.
Creating a motivating environment for your team.
Understand the factors that combine and drive personal motivation.

Module 6 : Running effective sales meetings:
Effective versus badly run sales meetings
Planning your sales meeting sequence.
Successful sales meeting checklist.
Team huddle versus team meeting.

Certification:

Once after the training you receive course completion certificate from Mangates.

Target Audience:

Sales Managers

Mangates

Sales Management 2 Days Training in Liverpool

The sale ends 10 days before the event starts.

Early Bird Fee

The sale ends 5 days before the event starts.

Standard Fee

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Every day, managers solve difficult problems, turn organizations around, and achieve astonishing performance. To be successful, every organization needs good managers.
This Essential Management Skills training is suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow while giving existing managers the chance to review their current skills and build on their performance.

Course Contents:

Develop the managers in your business and increase organizational performance
The nature of management is to motivate and coordinate others to cope with diverse and far-reaching challenges. Managers set up the conditions that help other people perform well. In the past, many managers exercised tight control over employees. But the field of management is undergoing a revolution that asks managers to do more with less, to engage whole employees, to see change rather than stability as natural, and to inspire vision. These management skills training course materials will provide managers with the tools and techniques to perform effectively in the modern business world. Helping them to inspire their team and set engaging targets to increase their chances of ensuring success.

Why is taking this Essential Management Skills training course a good idea?

Well, just imagine if you were better able to:

Understand their management style and use it to effectively react to team requirements.
Apply goals, strategy, objectives and tasks to help prioritize and meet departmental outcomes.
Concentrate on the important aspects of their work by delegating non-essential tasks.
Provide employees with timely performance feedback and achieve smart conversations.
Manage innovative meetings and communicate important business requirements.
Motivate and inspire employees to ensure business success.
Ultimately, this training will help managers to engage and enthuse their team, becoming better able to adapt their approach to suit the demands of the role and achieve results.

This management skills training is designed to give leaders and managers the essential skills they need to not only improve their own skills but also drive the performance improvement of the people in their teams. The overall aim is to improve their ability to engage and motivate those around them and to increase business success through effective management techniques.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, building an understanding of the five key tasks of managers and what is required to achieve them.

Icebreaker – Developing an understanding of what participants expect to get out of the training course and their expectations.

Management as a Product – Understanding the purpose of management and how it can be improved by considering it as a product in its own right.

Assessing Your Personal Management Style – Completing a questionnaire to define the management style of participants, helping to identify with their approach and noting any shortfalls. Identifying when it might be best to adapt their style to suit an alternative approach.

Setting Goals, Strategies, Objectives, Tasks and KPIs – Deciding the hierarchy of the different elements and creating their own workplace examples.

Prioritising – Using guidance from the Pareto Principle to help understand different priorities and how tasks should be approached.

Delegating – Establishing a structured approach to delegating and following a case study that helps the participants apply this to a real-life scenario. Includes examples of a delegation log and RACI for use back in the workplace.

Giving Performance Feedback – Defining performance feedback and understanding how to engage in smart conversations that get results. Includes a chance to role-play expected approaches using workplace simulations.

Managing Meetings – Learning the seven steps to successful workplace meetings.

Having Innovative Meetings – Applying Gamification techniques to help make 
meetings more engaging and motivate attendees to change behaviors, develop skills or solve problems. Includes two key interactive activities that can be applied to workplace meetings
.
Creating Engagement – Establishing the elements that help create engagement for teams and how these can be used at work.

Motivation – A review of the different approaches to motivation and how best to include motivation techniques in your everyday working style. Use of a TEDTalks video to look at a different approach to motivation. Includes two case studies to help embed the learning and highlight how learned techniques are best used in the real world.

Summary – A look at actions and how to move into a ‘future state’ of learning to ensure management skills are further developed.

This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Essential Management Skills training you will be able to:

Use a framework for effective management
Set goals, objectives, strategy and KPIs
Prioritize and organize your work effectively
Create employee engagement
Motivate and monitor your staff

Certification:

Once after the training, you receive a course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Essential Management Skills.

Essential Management Skills 1 Day Workshop in Liverpool

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Employee engagement is a necessary strategy for companies that want to succeed in the marketplace.  Employee engagement is not an HR initiative that managers are reminded to do once a year.  It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.
This Employee Engagement training is suitable for anyone that works in a management or leadership role.

Course Contents:

Help improve the engagement of your employees and increase business success
Engagement is a heightened emotional connection that an employee feels for his organisation, which influences them to put in greater effort. Higher engagement levels yield higher productivity and retention rates. This makes employee engagement a powerful factor in business success. Engaged employees are more productive, customer-focused, and profit-oriented and organisations are more likely to retain them.
An essential part of an organisation’s talent management strategy is its focus on employee engagement and retention. Organisations that maintain this focus create an environment where employees have the tools, resources, and professional opportunities to develop skills and fulfil their career goals.
Why is taking this course a good idea?

Well, just imagine if your you were better able to:

Understand the importance of employee engagement and the key part it plays in business success.
Apply tactics that motivate and engage employees, creating advocates for the business.
Achieve a working environment that encourages employees to excel at work activities.
Ensure talent retention by creating positive working relationships.
Develop a strategy for employee engagement success.
Prevent activities that cause disengagement and disgruntled workers.
Ultimately, these training course materials will help managers to engage and enthuse their team, creating a motivated workforce that wants to succeed.
Employee engagement is a key factor in creating the right conditions for all members of an organisation to give their best each day, committed to their organisation’s goals and values, motivated to contribute to organisational success, and with an enhanced sense of their own well-being.
These course materials aim to help highlight the requirements that managers and leaders have to help improve the engagement of employees, while giving them key tools and supporting content to ensure they are prepared  to deliver on employee engagement within the organisation.

Course Topics:

Introduction and Objectives – Setting the scene for the training course, defining what is meant by employee engagement and establishing participants expectations.
The Current Situations – Using a PEST analysis approach to identify the current status of employee engagement within the organisation, whilst establishing the internal and external factors that can have an impact on employee engagement.
Roles and Responsibilities – Establishing the different roles people have in ensuring employee engagement and the responsibilities that we all have for ourselves in ensuring we are motivated and engaged at work. Participants are encouraged to consider their own level of engagement, what this means and how it can improve.
The Four Enablers – Focusing on the Four Steps to Employee Engagement and how organisations and the leaders within it can create the right environment for a positive outlook to be nurtured. Includes a case study to identify key working practices.
Job Design – Understanding how the implementation of a job role can affect how the employee feels about it and the five characteristics that should be considered to help develop a role that employees are motivated to work in. Includes a chance to apply the five characteristics to a job role to help relate the approach to a real scenario.
Creating the Right Work Environment – Reviewing the big picture and the approach that the organisation and managers should take to ensure a culture of engagement and motivating factors. Creating an environment where employee engagement can flourish and applying techniques to personal work experiences.
Engagement and Retention – Establishing the importance of long-term career growth and opportunity to engagement and how this helps develop employees that feel valued and enjoy what they do each day. Includes a case study to identify how the approach can be applied to real-life scenarios.
Engagement Tactics – Developing an understanding of the tactics that can be applied to employee engagement and prioritising the factors that are most influential.
Disengagement and the Six Human Needs – Identifying how employees become disengaged and what action can be taken to turn this around. Developing knowledge of the fundamental needs that people need to have met to make them feel happy and motivated. Includes a case study that helps participants identify the needs of employees in a real example, while helping them to identify issues within their own team.
Critical Success Factors – Focusing on the engagement techniques that can be applied in the workplace and the critical success factors that managers should include in their strategy and how they might overcome barriers or challenges to their approach.
This course is highly interactive and includes activities, discussions and exercises throughout to both engage the learners and help embed the learning.

Course Feature:

At the end of this Employee Engagement training course you will be able to:
Define and recognise employee engagement
Design jobs to motivate and engage
Create an engaging work environment
Retain your talent
Use employee engagement strategies
Prevent disengagement

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anybody who is interested in learning Employee Engagement Skills.

Employee Engagement 1 Day Training in Liverpool

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Overview:

Anyone who manages or leads people in  a remote or virtual environment would benefit from the training provided by this Managing a Virtual Team training course materials. The course would suit people managing teams that work from home, on the road, at various locations or any other situation where the team is not based in the same place from day to day.

Course Contents:

Managing Virtual Teams has become a hot topic over the last few years. People are now much more likely to work from home, from their car, at alternative locations, or even on the other side of the world, which means managers might rarely see them.

Consequently, managers that are asked to lead these virtual teams not only face the usual leadership dilemmas, they also have to be able to adapt to these challenges in an environment where the rules have changed.

Managing virtual teams requires a different approach. It means developing new skills, communication methodologies and techniques to get the best out of teams and improve organisational and personal performance.

Perhaps you’ve always had virtual teams and you want to make your managers more effective. Or you want to refocus existing teams by developing your management team skills. Whatever your need, Trainer Bubble provides you with a comprehensive training course on managing a virtual team that will make your life easy.

Why is taking a virtual team training course a good idea?

Well, just imagine if you were better able to:

Inspire your virtual teams, bringing out the best in each and every individual.
Overcome the barriers and isolation that working remotely can cause.
Develop a virtual team that works collaboratively and with the interests of the organisation at heart.
Increase their teams performance through clear goal setting and communication.
Improve the effective use of technology within the organisation.
Develop trusting relationships that ensure the team works towards common goals.
Keep their teams happy and reduce staff turnaround.

Ultimately this training allows you to nurture a virtual team that is more motivated, inspired and productive. You need to know that your managers can effectively lead remote workers and now you have the training to do it.

This training will provide you with the tools and techniques to overcome the challenges of a virtual manager. They will be provided with practical tips to help you lead effectively, communicate successfully and consequently increase the performance of your virtual or remote team.

Course Topics:

What is a Virtual Team? – Providing the scope and broad definitions of various situations that constitute managing a virtual or remote team.

Benefits and Challenges – Identifying the benefits and challenges that face a manager of a virtual team and suggesting the mindset that a virtual manager needs to develop.

Competencies and Skills – Establishing the competencies and skills of a virtual manager and acknowledging where there may be development opportunities.

Virtual Team Case Study, Part One – The first part of a case study that follows Steve on his virtual team management journey. What challenges and opportunities are there for Steve with his new team?

Building a Virtual Team – What does a virtual team require from their manager to be a success and what ground rules should be set?

Virtual Team Case Study, Part Two – How should Steve set up his initial meeting with his team? What should be included and how should he approach this?

Working on Trust – What traits build trust in a virtual team and how can the participants demonstrate this with their teams?

Using Technology Effectively – Reviewing the tools available to the virtual manager and knowing which tool is better to use for each situation.

Virtual Team Case Study, Part Three – How can Steve resolve the challenges that he is facing with his virtual team? What should he do and how could he have avoided them in the first place?

Communication Skills – What is the best practice of communication with a virtual team and how can we ensure our communication approach is effective?

Feedback Skills – Understanding the purpose and guiding principles of feedback and developing an approach to feedback preparation.

Virtual Team Case Study, Part Four – What can Steve do to resolve the problem of a poorly performing virtual employee? How could he have avoided the problem in the first place?

Managing Performance from a Distance – How to monitor virtual work, set goals and provide effective reviews without micromanaging or losing control of the team.

Session Recap – An activity review of the core elements of the training course ready to feed into the personal action plan.

Course Feature:

At the end of this managing a virtual team training, you will be able to:

Understand and develop the skills required to effectively manage a virtual team
Build engagement and trust with members of their virtual team
Effectively use technology and tools to support communication within the team
Improve their communication and feedback approach with your virtual team
Track progress and performance management of team members to achieve success

Certification:

Once after the training you receive course completion certificate from Mangates.

Who can Attend?

Anyone who is interested in learning Managing Virtual Team Skills.

Managing a Virtual Team Skills 1 Day Training in Liverpool

Managing a Virtual Team 1 Day Training in Liverpool

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery: Classroom | Virtual Live

Lunch and Beverages are included in a classroom session

Course Contents:

In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!
This session will provide you with the ideas and techniques to help them feel more confident about presenting, and will help you to become an effective presenter.

Course Topics:

Problems and fears with Presentations – Looking at the past problems delegates have felt and seen with presentations. What their fears are and their likes and dislikes of presenting.

Qualities of an Effective Presenter – Identifying what makes a presenter good and analysing the skills required.

Planning a Presentation – Key considerations when planning a presentation and planning around the audience.

Structuring Your Presentation – Considering the attention span of an audience and structuring the session around this. Using the ‘Communicating to Convince’ model to structure the presentation.

Opening Attention Grabbers – How to start a session with a bang.

Using Visual Aids – The do’s and don’ts regarding visual aids and making them effective.

Presentation Models and Tools – Identifying alternatives to PowerPoint.

Presentation style – Considering their style, including; mannerisms, gestures, eye contact, voice and nerves.

Presentation Practice – A chance to test their presenting skills and provide feedback in a safe environment.

Course Feature:

At the end of this presentation skills training course you will be able to:

Plan a presentation keeping the audience in mind
Develop clear objectives for their presentation
Use ‘attention grabbers’ to enhance their opening
Develop effective visual aids
Use several different methods and tools for presenting
Use positive presentation style behaviours
Practice their skills of presenting

Certification:

Once after the training you receive course completion certificate from Mangates

Who can Attend?

Anybody who is interested in learning Presentation Skills.

Presentation Skills 1 Day Workshop in Liverpool

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop you will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
However, mastering this fear and getting comfortable speaking in public can be a great ego booster, not to mention a huge benefit to your career. The Public Speaking workshop will give participants some public speaking skills, including in-depth information on developing an engaging program and delivering their presentation with power.
Learning Objectives:
Inside This Training, You'll Learn
Completely remove your stage fear and become a dynamic speaker
Raise your confidence up to a level you never thought to be possible!
Deeper insights into group dynamics
Presentation design, skills & styles
Tools to get your audience to say yes to you
Advanced new behavior patterns required for public speaking
Control time for effective training
Secrets of mind control techniques
Develop your personal winning style
Agenda:
Module One: Identifying Your Audience
Performing a Needs Analysis
Creating an Audience Profile
Identifying Key Questions and Concerns
Module Two: Creating a Basic Outline
Outlining the Situation
Identifying the Task That Had to Be Performed
Listing the Actions You Took
Revealing the Results
Module Three: Organizing the Program
Making Organization Easy
Organizational Methods
Classifying and Categorizing
Module Four: Fleshing It Out
Identifying Appropriate Sources
Establishing Credibility
The Importance of Citations
Module Five: Putting It All Together
 Writing Your Presentation
Adding a Plan B
Reviewing, Editing, and Rewriting
Module Six: Being Prepared
Checking Out the Venue
Gathering Materials
A 24 Hour Checklist
Module Seven: Overcoming Nervousness
A Visit from the Boss
Preparing Mentally
Physical Relaxation Techniques
Appearing Confident in Front of the Crowd (Even If You Donâ€™t Feel That Way)
Module Eight: Delivering Your Speech (I)
Starting Off on the Right Foot
Using Visual Aids
Checking the Volume of Your Voice
Module Nine: Delivering Your Speech (II)
Adjusting on the Fly
Gauging Whether Breaks Are Required
Wrapping Up and Winding Down
Module Ten: Questions and Answers
Ground Rules
Answering Questions That Sound Like an Attack
Dealing with Complex Questions
Module Eleven: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations
Target Audience:
Anybody who is interested in Public Speaking Skills

Public Speaking 1 Day Training in Liverpool

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Providing outstanding customer service can make the difference between gaining, keeping, or losing a customer. In this one-day Customer Service Essentials training course, you gain foundational knowledge, leverage proven techniques, and apply best practices that will help develop and maintain mutually beneficial relationships with your customers, while continuing to grow your customer base. Gaining these essential customer service skills can help your company boost their customer retention and acquisition metrics.
Course Topics:
Assessing your attitude to customer service
Practicing verbal and vocal skills
Handling customer complaints and difficult situations
Demonstrating empathy and building rapport
Defining the Golden Rules for Success
Course Feature:
You Will Learn How To:
Adopt a confident, consistent approach that ensures great service
Apply best practice communication techniques to connect with your customers
Choose and apply techniques that create customer loyalty and exceed expectations
Respond positively and constructively to customer problems
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
No formal prerequisites are required to attend this course.

Customer Service Essentials 1 Day Training in Liverpool

Boost Customer Satisfaction: Join us 1 Day Training in Liverpool

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
Communication Skills are the most highly valued skills in today’s business environment. Successful professionals who add value to their companies communicate clearly, accurately and effectively. Poor communication skills, on the other hand, restrict even the most talented professionals from getting ahead in the business world.
Communication Skills intensive is a cutting edge training program designed to help today’s business professionals take their communication skills and effectiveness to the next level. It immerses you into the most advanced and innovative communication techniques.
You will dive deep into all forms of verbal, non-verbal and written communication, and come out with a developed sense of personal communication style that will help you to connect with, communicate to, and inspire people around you. The ability to communicate information accurately, clearly and as intended, is a vital life skill and something that should not be overlooked. It’s never too late to work on your communication skills and by doing so improve your quality of life.
Learning Objectives:
Script yourself with clear, compelling and well-developed messages that reflect your thinking .
Speak with vision and a logical structure that drives home your points.
Answer questions confidently.
Develop professional relationships and networks.
Communicate with empathy and compassion .
Inspire people by appealing to their emotions.
Move from an informational to an inspirational and action oriented style when creating and delivering presentations.
Integrate effective slides into your presentations.
Become a more powerful leader and communicator by applying effective strategic planning and writing tactics for enhanced writing speed and fluency.
Target Audience:
There is no Eligibility Criteria for this training, anyone can attend this training
Agenda:
The Science of Effective Human Communication
Frames of Business and Communication
Principles and Strategies for Effective Business Conversations
Art of Giving and Receiving Feedback
How to Listen Effectively and Accurately
Science of Body Language
How to look confident and charismatic
Business Presentation Skills and Strategies
Powerpoint Best Practices
Principles and Techniques for Effective Written Communication
How to write clear, concise and fast at the same time

Communication

Coaching Skills

Communication Skills 1 Day Training in Liverpool


























































Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session
Course Overview:
The meaning of Soft Skills can sometimes be difficult to describe. It can be that unique attribute or characteristic that facilitates great communication. It can be the special way that you show confidence in a challenging situation. The events can become more easily managed with this great workshop.
With our 10 Soft Skills You Need workshop your participants will begin to see how important it is to develop a core set of soft skills. By managing and looking at how people interact and seeing things in a new light, your participants will improve almost every aspect of their careers.
Target Audience:
Professionals who are interested in learning 10 Soft Skills.
Learning Objectives:
After completing this course, Individuals will be able to demonstrate their understanding of:
What are Soft Skills?
Effective Communication
Teamwork
Problem Solving
Time Management
Attitude and Work Ethic
Adaptability/Flexibility
Self-Confidence
Ability to Learn From Criticism
Networking
Agenda:
Module One: What are Soft Skills?
Definition of Soft Skills
Empathy and the Emotional Intelligence Quotient
Professionalism
Learned vs. Inborn Traits
Case Study
Module One: Review Questions
Module Two: Soft Skill 1: Communication
Ways We Communicate
Improving Non-Verbal Communication
Listening
Openness and Honesty
Case Study
Module Two: Review Questions
Module Three: Soft Skill 2: Teamwork
Identifying Capabilities
Get Into Your Role
Learn the Whole Process
The Power of Flow
Case Study
Module Three: Review Questions
Module Four: Soft Skill 3: Problem Solving
Define the Problem
Generate Alternative Solutions
Evaluate the Plans
Implementation and Re-evaluation
Case Study
Module Four: Review Questions
Module Five: Soft Skill 4: Time Management
The Art of Scheduling
Prioritizing
Managing Distractions
The Multitasking Myth
Case Study
Module Five: Review Questions
Module Six: Soft Skills 5 and 6: Attitude and Work Ethic
What Are You Working For?
Caring for Others vs. Self
Building Trust
Work Is Its Own Reward
Case Study
Module Six: Review Questions
Module Seven: Soft Skill 7: Adaptability/Flexibility
Getting over the Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Showing You"'re Worth Your Weight in Adaptability
Case Study
Module Seven: Review Questions
Module Eight: Soft Skill 8: Self-Confidence
Confident Traits
Self-Questionnaire
Surefire Confidence Building Tactics
Build Up Others
Case Study
Module Eight: Review Questions
Module Nine: Soft Skill 9: Ability to Learn From Criticism
Wow, You Mean I’m Not Perfect?
Listen With An Open Mind
Analyze and Learn
Clear the Air and Don"t Hold Any Grudges
Case Study
Module Nine: Review Questions
Module Ten: Soft Skill 10: Networking
Redefining Need
Identifying Others" Interests
Reaching Out
When to Back Off
Case Study
Module Ten: Review Questions
Module Eleven: Wrapping Up
Words From The Wise
Review Of The Parking Lot
Lessons Learned
Recommended Reading
Completion Of Action Plans And Evaluations

10 Soft Skills You Need 1 Day Training in Liverpool

Building Better Careers with Soft Skills: 1-Day Workshop in Liverpool

Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery: Classroom | Virtual Live
Lunch and Beverages are included in a classroom session

Course Overview:
This practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
If you want your team to exceed sales targets and gain instant results, this sales training is for you!
Course Contents:
The core aim of this sales skills training is to provide you with a set of tools that can be practicably used in your role as salesperson
The skills provided are simply a collection of valuable methods of achieving sales. There are many tips and techniques that will be incredibly useful and will help you personally develop a successful sales approach whilst enhancing your performance.
Course Topics:
The skills have been produced from many year’s experience in sales and have been tried and tested in a business environment.
Introduction, the 80:20 Rule – Why 20% of salespeople produce 80% of the business
The Perfect Salesperson –  What makes a perfect salesperson and how do the participants individually compare? An exercise which helps the participants appreciate that they need to develop further
Goal Setting – Why and how to set personal performance goals. Followed by an exercise on setting these goals
Build Trust – Developing trust and rapport with a prospect and understanding why this is crucial to their success.
Ask the Right Questions – Developing questioning skills and realising that it is often questions that will develop sales rather than a just a good pitch. With example questions
Engage the Customer – Understanding the life time value of a customer, serving them better and ensuring they perceive the value of the relationship
Be Specific – Adapting their approach to suit the individual customer with an activity related to identifying the specific benefits to the customer
Make Your Customer Smarter – Realizing that customers are now more willing to be educated on products and services and often have already researched prior to the sales conversation. How to deal with this with regards the participants specific products/service
Maximize Your Efficiency – Learning from missed sales and developing further skills to overcome this
Catch Yourself Doing it Right – You can learn from good stuff too!
Know Your Products – An in-depth look at specific products and how to educate themselves in order to maximize sales through product knowledge
Develop a Competitive Advantage – A series of questions that will put the participants one step ahead of the competition
Handle Objections – Identifying typical objections and preparing responses to them in order to practice until they are welcomed with open arms. Also includes set techniques to overcome objections
Ask for the Business – Ensuring the participants can spot buying signals and know how to respond to them in order to lead the prospect to close. Specific advice on closing questions
Follow Up After the Sale – Ensuring that the complete sales process is seamless and the participants understand their responsibilities with regard to creating an exceptional customer experience
Apply the Skills in Your Role – A session on ensuring the learning from the session is practically applied in the participant's role.
Course Feature:
At the end of this sales skills training course your participants will be able to:
Explain what sets the best salespeople apart
Follow set personal goals to sales success
Use a series of practical sales skills to increase their selling potential
Practically apply these skills to their sales role
Certification:
Once after the training you receive course completion certificate from Mangates
Who can Attend?
Anybody who is interested in learning Practical Sales Skills.

Practical Sales Skills 1 Day Workshop in Liverpool

Leeds

Milton Keynes 

Paisley

Derby

Liverpool 

<div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><h2 fr-original-style="" style="box-sizing: border-box;">INTRAMUSCULAR, INTRADERMAL &amp; SUBCUTANEOUS INJECTION COURSE (GPT601) CLASSROOM or VIRTUAL CLASSROOM (with online theory)</h2></div><section fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-testid="columns" fr-original-style="" style="box-sizing: border-box;"><div data-hook="bgLayers" data-motion-part="BG_LAYER" fr-original-style="" style="box-sizing: border-box;"><div data-testid="colorUnderlay" fr-original-style="" style="box-sizing: border-box;"></div><div data-motion-part="BG_MEDIA" fr-original-style="" style="box-sizing: border-box;"></div></div><div data-mesh-id="comp-kl8214n52inlineContent" data-testid="inline-content" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214n52inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learn how to administer vaccines or injections ...&nbsp;</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Nationally Recognised Qualification</li><li fr-original-style="" style="box-sizing: border-box;">Includes IM, ID and Sub-Cut Injection methods</li><li fr-original-style="" style="box-sizing: border-box;">OCN Accredited - Level 4 (Foundation Degree - FDSc)</li><li fr-original-style="" style="box-sizing: border-box;">Covers all steps to safely perform a vaccination</li><li fr-original-style="" style="box-sizing: border-box;">Use same techniques and skills for aesthetic therapies</li><li fr-original-style="" style="box-sizing: border-box;">Includes B12, Vitamin C and other treatments</li><li fr-original-style="" style="box-sizing: border-box;">Essential qualification for all injections</li><li fr-original-style="" style="box-sizing: border-box;">Basic understanding of English language required</li><li fr-original-style="" style="box-sizing: border-box;">OPEN TO ALL APPLICANTS</li></ul><div data-testid="richTextElement" id="isPasted" fr-original-style="" style="box-sizing: border-box;">About this course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Learning Outcomes</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">After the course</div><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">PART 1 - Theory: complete online at home or work and download a certificate of completionPART 2 - Skills and Practical Development: Attend in the Classroom or Virtual ClassroomVaccination - all essential vaccines including Covid-19, Flu and other annual vaccinesInjections - Aesthetics - B12, Vit C etc.78 UK &amp; Eire training locationsOCN Accredited at Level 4 (FDSc)Medical training standards throughoutSkills for Health &amp; WHO compliantLearning Outcomes<div data-mesh-id="comp-kl8214o43inlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214o43inlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Train up to point of first vaccination or injection&nbsp;All theory and practical skills required to perform a safe procedureCovers all essential theory and skill-set development to meet medical standardsUnderstand the procedures used to set up &nbsp;a manage and administer a vaccinePost-injection management and how to avoid critical complicationsCorrect client care and aftercareIncludes legal, consent and documentationAfter the course<div data-mesh-id="comp-kl8214oainlineContent" data-testid="inline-content" id="isPasted" fr-original-style="" style="box-sizing: border-box;"><div data-mesh-id="comp-kl8214oainlineContent-gridContainer" data-testid="mesh-container-content" fr-original-style="" style="box-sizing: border-box;"><div data-testid="richTextElement" fr-original-style="" style="box-sizing: border-box;">Safely and competently administer a vaccine or drug treatment (ie. B12)Correct client management before, during injection and safe after-careUnderstanding equipment types and appropriate choicesUnderstand vaccine management controlAppreciate legal and professional responsibilitiesOffer injection therapies to clients - vitamin supplementsAdminister in hospitals, GP Surgeries and Outreach Centres</div></div></div></div></div></div></div></div></div></div></div></section>

INTRAMUSCULAR, INTRADERMAL & SUBCUTANEOUS INJECTION COURSE (GPT601)
CLASSROOM or VIRTUAL CLASSROOM (with online theory)
Learn how to administer vaccines or injections ... 
Nationally Recognised Qualification
Includes IM, ID and Sub-Cut Injection methods
OCN Accredited - Level 4 (Foundation Degree - FDSc)
Covers all steps to safely perform a vaccination
Use same techniques and skills for aesthetic therapies
Includes B12, Vitamin C and other treatments
Essential qualification for all injections
Basic understanding of English language required
OPEN TO ALL APPLICANTS
About this course
Learning Outcomes
After the course
PART 1 - Theory: complete online at
home or work and download a certificate of completion
PART 2 - Skills and Practical Development: Attend in the Classroom or Virtual Classroom
Vaccination - all essential vaccines including Covid-19, Flu and other annual vaccines
Injections - Aesthetics - B12, Vit C etc.
78 UK & Eire training locations
OCN Accredited at Level 4 (FDSc)
Medical training standards throughout
Skills for Health & WHO compliant
Learning Outcomes
Train up to point of first vaccination or injection 
All theory and practical skills required to perform a safe procedure
Covers all essential theory and skill-set development to meet medical standards
Understand the procedures used to set up a manage and administer a vaccine
Post-injection management and how to avoid critical complications
Correct client care and aftercare
Includes legal, consent and documentation
After the course
Safely and competently administer a vaccine or drug treatment (ie. B12)
Correct client management before, during injection and safe after-care
Understanding equipment types and appropriate choices
Understand vaccine management control
Appreciate legal and professional responsibilities
Offer injection therapies to clients - vitamin supplements
Administer in hospitals, GP Surgeries and Outreach Centres

Geopace Training

Immunisation & Vaccination

Immunisation

Allied Health

Allied Health Professions (AHP)

Injection

Vaccination

Vaccinator

Medicine & Nursing

Learn how to administer vaccines or injections ...

    Nationally Recognised Qualification

    Includes IM, ID and Sub-Cut Injection methods

    OCN Accredited - Level 4 (Foundation Degree - FDSc)

    Covers all steps to safely perform a vaccination

    Use same techniques and skills for aesthetic therapies

    Includes B12, Vitamin C and other treatments

    Essential qualification for all injections

    Basic understanding of English language required

    OPEN TO ALL APPLICANTS


Vaccination / Injection Course (GPT601)

General Admission

Broxburn

C10M09 - FD&amp;FA Gas Extinguishing - Detection &amp; Electrical Actuation BS 6266 &amp; BS 7273-1 (TWO DAY)Course DescriptionLearners will develop knowledge of FD&amp;FA systems and apply this to the provision of detection and electrical actuation for gas extinguishing systems. This CPD course provides an enhanced understanding of the requirements of BS 7273-1, BS 6266, and BS 5839-1 in relation to the provision of appropriate detection and ancillary requirements for gas extinguishing systems.On completion, learners will have demonstrated an understanding of the detection &amp; electrical design of FD&amp;FA elements for gas extinguishing systems through practical design and knowledge assessments. Who should attend?Anyone involved in the design, installation, commissioning, maintenance, or management of gas extinguishing systems e.g., FM providers, service managers, building/property managers, consultants, fire risk assessors, fire alarm contractors, fire alarm designers, gas extinguishing contractors. The course provides detailed knowledge of specific requirements of FD&amp;FA provision as part of a gas extinguishing system, as such knowledge and experience of BS 5839-1 would be of advantage.Course Content<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 6266 &ndash; Fire protection for electronic equipment installations<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Risk assessment categories</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">FD&amp;FA protection strategy</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Premises construction</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">FD&amp;FA Design, installation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Passive &amp; active fire protection measures</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 7273-1 - Electrical actuation of gaseous total flooding extinguishing systems<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">System design</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Fire detection</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">CIE and ancillary control &amp; indication</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Power supplies and installation</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Commissioning and handover</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Relationship<ul style="font-size: initial; box-sizing: border-box;" fr-original-style="font-size: initial;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">BS 5839-1 / BS 6266 / BS 7273-1</li></ul></li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Practical Assessment</li></ul><img src="https://images.cademy.co.uk/88d338d8-7dc4-4054-bf9e-401495774eee/5293624b-3258-4be0-b61f-1d0469f76c49/original.png" style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 300px; display: block; vertical-align: top; margin: 5px auto; text-align: center; cursor: auto;" fr-original-class="fr-draggable">

C10M09 - FD&FA Gas Extinguishing - Detection & Electrical Actuation BS 6266 & BS 7273-1 (TWO DAY)

Course Description
Learners will develop knowledge of FD&FA systems and apply this to the provision of detection and electrical actuation for gas extinguishing systems. This CPD course provides an enhanced understanding of the requirements of BS 7273-1, BS 6266, and BS 5839-1 in relation to the provision of appropriate detection and ancillary requirements for gas extinguishing systems.

On completion, learners will have demonstrated an understanding of the detection & electrical design of FD&FA elements for gas extinguishing systems through practical design and knowledge assessments.

 Who should attend?
Anyone involved in the design, installation, commissioning, maintenance, or management of gas extinguishing systems e.g., FM providers, service managers, building/property managers, consultants, fire risk assessors, fire alarm contractors, fire alarm designers, gas extinguishing contractors. The course provides detailed knowledge of specific requirements of FD&FA provision as part of a gas extinguishing system, as such knowledge and experience of BS 5839-1 would be of advantage.

Course Content
BS 6266 – Fire protection for electronic equipment installations
Risk assessment categories
FD&FA protection strategy
Premises construction
FD&FA Design, installation
Passive & active fire protection measures
BS 7273-1 - Electrical actuation of gaseous total flooding extinguishing systems
System design
Fire detection
CIE and ancillary control & indication
Power supplies and installation
Commissioning and handover
Relationship
BS 5839-1 / BS 6266 / BS 7273-1
Practical Assessment





Ember Compliance

Fire Alarm

Gas Engineer

Professional Development

Engineer

Continuous Professional Development (CPD)

Learners will develop knowledge of FD&FA systems and apply this to the provision of detection and electrical actuation for gas extinguishing systems. 

C10M09 - Gas Extinguishing Detection & Electrical Actuation BS 6266 & BS 7273-1 (Online)

Awarding Body:&nbsp;Open College Network (OCN Credit4Learning)Award Level:&nbsp;Level Three (Advanced)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;Completion of Introduction to Phlebotomy Course, Certificate in Phlebotomy or previous phlebotomy experience desirableTraining Locations:&nbsp;E-learning - complete this course in the comfort of your own home or at work<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Course Overview:Complete this easy-to-follow Neonatal &amp; Paediatric Phlebotomy eLearning course on your computer, mobile phone, laptop, kindle or tablet at your own pace and in your own time.Learn essential skills and techniques used by phlebotomists to draw blood from neonates and paediatrics. Covers many of the skills developed by medical professionals working in Special Care Baby Units and Children&#39;s Wards.The course can be completed in stages - you have 8 weeks to complete the course in full. Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks).The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.This course complements our Introduction to Phlebotomy Course and is a natural progression route for practising and experienced phlebotomists wishing to expand on their existing phlebotomy qualifications. The course is also open to anyone completing another (approved) provider&#39;s phlebotomy training course.At the end of each e-learning section (module) you have a series of multiple choice questions to answer. You can re-sit each section a total of 3 times.<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Is this course for me?This course is suitable for you if:You currently work (or have recently worked) as a phlebotomist and wish to add to your existing accreditations and increase your scope for work.You have completed the Introduction to Phlebotomy Course or have completed a similar course from an approved supplier. We do not recommend this course if you do not have a basic phlebotomy qualification.Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.This course is available at a concessionary rate if booked to follow the Introduction to Phlebotomy Course. Please call for "package" discount.(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">What does this course cover?Topics covered include:M00: Introduction and Course Overview M01: Introduction to Neonatal and Paediatric Phlebotomy M02: Definitions M03: Why specialised training? M04: Consent Types and the Law (including Child Protection) M05: Psychology Part 1 (Human) and Part 2 (Environmental) M06: Pain Relief Options (non-pharmacological &amp; topical analgesia) M07: Hygiene and IPC (Infection Prevention &amp; Control) M08: Equipment M09: Anatomy &amp; Physiology M10: Tests and Test Groups M11: Site Selection and Procedures - Neonates M12: Site Selection and Procedures - Paediatric M13: Analytical Errors &amp; TroubleshootingDownload a certificate as soon as completed.Additional support material can be downloaded as you progress through the course. <hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">

Awarding Body: Open College Network (OCN Credit4Learning)
Award Level: Level Three (Advanced)
Minimum Age: 18 (16 with parental consent)
Entry requirements: Completion of Introduction to Phlebotomy Course, Certificate in Phlebotomy or previous phlebotomy experience desirable
Training Locations: E-learning - complete this course in the comfort of your own home or at work



Course Overview:
Complete this easy-to-follow Neonatal & Paediatric Phlebotomy eLearning course on your computer, mobile phone, laptop, kindle or tablet at your own pace and in your own time.
Learn essential skills and techniques used by phlebotomists to draw blood from neonates and paediatrics. Covers many of the skills developed by medical professionals working in Special Care Baby Units and Children's Wards.
The course can be completed in stages - you have 8 weeks to complete the course in full. Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks).
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
This course complements our Introduction to Phlebotomy Course and is a natural progression route for practising and experienced phlebotomists wishing to expand on their existing phlebotomy qualifications. The course is also open to anyone completing another (approved) provider's phlebotomy training course.
At the end of each e-learning section (module) you have a series of multiple choice questions to answer. You can re-sit each section a total of 3 times.



Is this course for me?
This course is suitable for you if:
You currently work (or have recently worked) as a phlebotomist and wish to add to your existing accreditations and increase your scope for work.
You have completed the Introduction to Phlebotomy Course or have completed a similar course from an approved supplier. We do not recommend this course if you do not have a basic phlebotomy qualification.
Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.
This course is available at a concessionary rate if booked to follow the Introduction to Phlebotomy Course. Please call for "package" discount.
(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)



What does this course cover?
Topics covered include:
M00: Introduction and Course Overview
M01: Introduction to Neonatal and Paediatric Phlebotomy
M02: Definitions
M03: Why specialised training?
M04: Consent Types and the Law (including Child Protection)
M05: Psychology Part 1 (Human) and Part 2 (Environmental)
M06: Pain Relief Options (non-pharmacological & topical analgesia)
M07: Hygiene and IPC (Infection Prevention & Control)
M08: Equipment
M09: Anatomy & Physiology
M10: Tests and Test Groups
M11: Site Selection and Procedures - Neonates
M12: Site Selection and Procedures - Paediatric
M13: Analytical Errors & Troubleshooting
Download a certificate as soon as completed.
Additional support material can be downloaded as you progress through the course.









Paediatric

Phlebotomy

Accredited Phlebotomy

Neonatal

Specialised techniques and skills associated with neonatal and paediatric blood draws

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced)

    CPD Accredited - The CPD Certification Service

    Follow-on from Introduction to Phlebotomy Course

    Complements our Advanced Phlebotomy Course (Level 4 - FDSc level)

    Expand your horizons and add new skills

    Covers neonates, infants and child draws

    Legal framework and consenting

    Download a certificate on completion of your online course
​

FOLLOWS ON FROM INTRODUCTION TO PHLEBOTOMY COURSE BUT ALSO OPEN TO ALL APPLICANTS

Neonatal & Paediatric Phlebotomy Course (GPT103)

Awarding Body:&nbsp;Open College Network (OCN Credit4Learning)Award Level:&nbsp;Level Three (Advanced)Minimum Age:&nbsp;18 (16 with parental consent)Entry requirements:&nbsp;None. English Level 2 desirable.Training Locations:&nbsp;E-learning - complete this course in the comfort of your own home or at work<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Course Overview:This&nbsp;Healthcare Practice Course&nbsp;is designed for students preparing to start a career in the healthcare sector or currently working as a carer / healthcare assistant and looking to add an accredited qualification to their C.V.We make all our qualifications as accessible as possible and have a comprehensive range of supplementary resources to support all students. This Certificate uses a variety of study materials including a mixture of printed and online material &ndash; online learning resources, audio/video media clips, and interactive activities such as online quizzes.Complete this easy-to-follow&nbsp;Healthcare Practice Course on your computer, mobile phone, kindle or tablet and in your own time. The course can be completed in stages - you have 8 weeks to complete the course in full. Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)The Nationally Recognised and Accredited Certificate (awarded by the Open College Network) can be added to any existing certificate credit values (cumulative credits), and these may also count towards other similar college or university courses.This course provides a valuable "stepping stone" into the healthcare profession or natural progression route for practising and experienced HCAs / Carers wishing to expand on their existing qualifications. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Is this course for me?This course is suitable for you if:-- You are seeking a career change and looking for work within the healthcare sector (NHS, Private Clinics, Care Homes or Community). -- You are currently unemployed or between jobs. -- You are already working within the healthcare sector and wish to increase your skills or a career change. -- You need CPD (continual professional development) or requested by your employer as part of your CPD or Induction Programme. -- You are taking or planning to take other healthcare courses (ie. a nursing diploma) and would like to add credits to your course. -- You are just curious and keen to learn something new! Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme. (Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">What does this course cover?Topics covered include:Module 1: Introductions and Course Overview Module 2: Accountability Module 3: Effective Communication Module 4: Documentation and Recording Module 5: Hygiene &amp; Infection Prevention and Control Module 6: Tests and Measurements Module 7: Anatomy and Physiology Module 8: Nutrition and Fluid Balance Module 9: Practical Caring Skills Module 10: Psychological Care Module 11: Pressure Care Module 12: Medication Module 13: Answers to quizzes and multiple choice questions Module 14: Job Opportunities and Further InformationDownload a certificate as soon as completed.This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course. <hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">

Awarding Body: Open College Network (OCN Credit4Learning)
Award Level: Level Three (Advanced)
Minimum Age: 18 (16 with parental consent)
Entry requirements: None. English Level 2 desirable.
Training Locations: E-learning - complete this course in the comfort of your own home or at work



Course Overview:
This Healthcare Practice Course is designed for students preparing to start a career in the healthcare sector or currently working as a carer / healthcare assistant and looking to add an accredited qualification to their C.V.
We make all our qualifications as accessible as possible and have a comprehensive range of supplementary resources to support all students. This Certificate uses a variety of study materials including a mixture of printed and online material – online learning resources, audio/video media clips, and interactive activities such as online quizzes.
Complete this easy-to-follow Healthcare Practice Course on your computer, mobile phone, kindle or tablet and in your own time. The course can be completed in stages - you have 8 weeks to complete the course in full. Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)
The Nationally Recognised and Accredited Certificate (awarded by the Open College Network) can be added to any existing certificate credit values (cumulative credits), and these may also count towards other similar college or university courses.This course provides a valuable "stepping stone" into the healthcare profession or natural progression route for practising and experienced HCAs / Carers wishing to expand on their existing qualifications.


At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.



Is this course for me?
This course is suitable for you if:
-- You are seeking a career change and looking for work within the healthcare sector (NHS, Private Clinics, Care Homes or Community).
-- You are currently unemployed or between jobs.
-- You are already working within the healthcare sector and wish to increase your skills or a career change.
-- You need CPD (continual professional development) or requested by your employer as part of your CPD or Induction Programme.
-- You are taking or planning to take other healthcare courses (ie. a nursing diploma) and would like to add credits to your course.
-- You are just curious and keen to learn something new!
Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.
(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)



What does this course cover?
Topics covered include:
Module 1: Introductions and Course Overview
Module 2: Accountability
Module 3: Effective Communication
Module 4: Documentation and Recording
Module 5: Hygiene & Infection Prevention and Control
Module 6: Tests and Measurements
Module 7: Anatomy and Physiology
Module 8: Nutrition and Fluid Balance
Module 9: Practical Caring Skills
Module 10: Psychological Care
Module 11: Pressure Care
Module 12: Medication
Module 13: Answers to quizzes and multiple choice questions
Module 14: Job Opportunities and Further Information
Download a certificate as soon as completed.
This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.









Healthcare Assistant

Care

Medical Assistant

Medical

Healthcare

Want to get started in healthcare?

A beginner's course and first step onto the healthcare career ladder

    Nationally Recognised Qualification

    Accredited with Open College Network

    OCN Credit4Learning

    Level Three Certificate (advanced)

    Ideal for healthcare assistants / carer positions

    Essential home practical caring skills

    Comprehensively covers fundamental care skills

    Includes support and reference material to keep

    Easy to follow and fun to learn

    Ideal for freelancer carers

    No previous experience or qualification needed

    Download a certificate on completion of your online course


OPEN TO ALL APPLICANTS

Healthcare Practice (Fundamental Care Skills) Course (GPT201)

Awarding Body:&nbsp;Open College Network (OCN Credit4Learning)Award Level:&nbsp;Level Three (Advanced)Minimum Age:&nbsp;18Entry requirements:&nbsp;None. English Level 2 desirable.Training Locations:&nbsp;E-learning - complete this course in the comfort of your own home or at work<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Course Overview:It takes a very special person to care for those at the end of their life&rsquo;s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.This course can also be combined with our&nbsp;Healthcare Practice (Fundamental Care Skills) Course&nbsp;which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Is this course for me?This course is suitable for you if:-- You are a healthcare professional or healthcare student and looking at focussing on this area of work -- You are a healthcare professional looking to add a specialised qualification to your C.V. -- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures -- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course. Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme. (Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">What does this course cover?Topics covered include:M01: Introduction and Course Overview M02: Caring for people at the end of their life M03: Palliative Care M04: What is person-centred care? M05: Equality, Diversity and Rights M06: Planning Ahead M07: End of Life Strategies and Guidelines M08: Communication M09: Nutrition, Hydration and Mouth Care M10: Symptom Control M11: Identifying the Dying Phase of Life M12: The bereavement process M13: Working within the Multidisciplinary TeamDownload a certificate as soon as completed.This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.Download a&nbsp;<a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);"></a><a href="https://drive.google.com/file/d/1zDO1PzSKxk08nGsgnig5NwCmki__qCBG/view?usp=sharing" target="_blank" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);">Course Itinerary</a> <hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">

Awarding Body: Open College Network (OCN Credit4Learning)
Award Level: Level Three (Advanced)
Minimum Age: 18
Entry requirements: None. English Level 2 desirable.
Training Locations: E-learning - complete this course in the comfort of your own home or at work



Course Overview:
It takes a very special person to care for those at the end of their life’s journey. Yet for the terminally ill and their families, the gifts of compassion, dedication and skill are priceless treasures. This End of Life (Palliative Care) Course covers the issues and practices involved in caring for the terminally ill and is suitable for both healthcare professionals and individuals looking at optimising their care skills and practices.
This course will help you to gain a better knowledge of the procedures and best practices which underpins end of life care. It will help you to learn about the delivery of optimal end of life care and improve your communication skills to strengthen working relationships with healthcare professionals during this period. You will also feel you have a much better understanding on how to support the friends and family of the person that you are caring for.
In this online course, you will learn to address the ethical issues and characteristics of hospice and palliative care. You will also understand the assessment and management of pain. And you will be able to help patients and their families cope with dying, death, and the grief that follows and, in doing so, will ensure that the process is in the very best interests of the individual concerned.
If you are an individual looking after a terminally ill relative this course bridges the divide between understanding how healthcare professionals work and understanding how your relative or friend should be managed by your support team.
This course can also be combined with our Healthcare Practice (Fundamental Care Skills) Course which will also prepare you with a general and very solid foundation qualification in healthcare. Both qualifications combined will give you a total of 6 credits which you can also use towards other future qualifications (at many UK Colleges and Universities).
Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
This course will perfectly supplement any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.



Is this course for me?
This course is suitable for you if:
-- You are a healthcare professional or healthcare student and looking at focussing on this area of work
-- You are a healthcare professional looking to add a specialised qualification to your C.V.
-- You are an individual caring for a terminally ill relative or friend and would like to be fully aligned with current medical practices and end-of-life procedures
-- You are currently working in a Hospice, Care Home, Geriatric Unit or Hospital and have been advised to complete this course.

Add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.
(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)



What does this course cover?
Topics covered include:
M01: Introduction and Course Overview
M02: Caring for people at the end of their life
M03: Palliative Care
M04: What is person-centred care?
M05: Equality, Diversity and Rights
M06: Planning Ahead
M07: End of Life Strategies and Guidelines
M08: Communication
M09: Nutrition, Hydration and Mouth Care
M10: Symptom Control
M11: Identifying the Dying Phase of Life
M12: The bereavement process
M13: Working within the Multidisciplinary Team
Download a certificate as soon as completed.
This course is also supported with a video presentation and additional support material can be downloaded as you progress through the course.
Download a Course Itinerary






General Nursing

Care Worker

Nursing

End Of Life Care

Assisting patients at the end of their life's journey ...

    Nationally Recognised Qualifications

    Accredited OCN Credit4Learning - Level 3

    Accredited CPD (The CPD Certification Service)​

    Expand your horizons to include this specialised area of caring

    Comprehensively covers end of life and terminal patient care skills

    Includes support and reference material to download and keep

    No previous experience or qualification needed

    Download a certificate on completion of your online course

End of Life (Palliative Care) Course (GPT203)

Awarding Body:&nbsp;Open College Network (OCN Credit4Learning)Award Level:&nbsp;Level Three (Advanced)Minimum Age:&nbsp;14Entry requirements:&nbsp;None. English Level 2 desirableTraining Locations:&nbsp;E-learning - complete this course in the comfort of your own home or at workCourse Overview:Understanding specific words and terms used in the healthcare sector is an absolute must if you are looking to progress in this profession. Once you have a basic understanding of how medical words are constructed they become easy to understand and use are internationally used by nurses, doctors, allied healthcare professionals, dentists and many other medical specialities.If you&#39;re interested in pursuing a health or science career then the requirement and ability to communicate in this way is a necessity.In easy to follow modules, you&#39;ll find our user-friendly format will not only give you a solid foundation in medical language, but can be completed in less than a day (although you have up to 8 weeks to complete). Through well-written and concise rich text, pictures, diagrammes and downloadable support material, this course teaches you how to analyse individual medical word parts such as prefixes, suffixes and word roots.Did you know that most of the medical terms are composed of interchangeable word parts that are used in different combinations? Once you know the various word roots, prefixes and suffixes, you&#39;ll be able to actually define a medical term that you&#39;re not familiar with by simply by recognising its individual parts. More importantly, you&rsquo;ll be able to apply your new skills in this course when you apply for a job.Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.This course is supplements any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">Is this course for me?This course is suitable for you if:-- Allied Healthcare Professionals (Phlebotomists, Physiotherapists, etc.) -- Care Support Workers and Healthcare Assistants -- GP Practice staff -- Medical Secretaries -- Medical Officer Managers -- Medical Records Department Staff -- Clinical Team Secretaries and Ward Staff -- Community Health Specialists -- Medical Students -- Dieticians, Radiologists and Biomedical Technologists Clerical Staff working in the NHS, General, Academic, Private Practice and Primary Care.and anyone who is interested in learning the &ldquo;language of the medical profession&rdquo;!For existing healthcare professionals, completion will add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.This course is available at a concessionary rate if you enrol as a "3 course elearning package". Please call or email us for "package" discount.(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)<hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);">What does this course cover?Topics covered include:Introduction to Medical Terminology Concepts of term building &ndash; medical terms and word parts Word Roots and Combining Forms Suffixes Prefixes Commonly used symbols and abbreviations Abbreviations, Symbols and their meanings Word parts and their meanings Working with examples &ndash; word building activities Self-Test I and Self-Test IIAdditional support material can be downloaded as you progress through the course.Download a&nbsp;<a href="https://drive.google.com/file/d/14uRPgLS2F6MInDqweavm8kjrLjEDDeby/view?usp=sharing" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);"></a><a href="https://drive.google.com/file/d/14uRPgLS2F6MInDqweavm8kjrLjEDDeby/view?usp=sharing" target="_blank" style="color: rgb(30, 126, 200); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" fr-original-style=" color: rgb(30, 126, 200);">Course Itinerary</a> <hr style="color: rgb(51, 51, 51); border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;" fr-original-style=" color: rgb(51, 51, 51);"><img src="https://s3.amazonaws.com/images.ecwid.com/images/wysiwyg/product/20661234/206740469/1591525097385817184361/Accreditation_Strip_jpg" fr-original-style="" style="cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-class="fr-draggable">

Awarding Body: Open College Network (OCN Credit4Learning)
Award Level: Level Three (Advanced)
Minimum Age: 14
Entry requirements: None. English Level 2 desirable
Training Locations: E-learning - complete this course in the comfort of your own home or at work
Course Overview:
Understanding specific words and terms used in the healthcare sector is an absolute must if you are looking to progress in this profession. Once you have a basic understanding of how medical words are constructed they become easy to understand and use are internationally used by nurses, doctors, allied healthcare professionals, dentists and many other medical specialities.
If you're interested in pursuing a health or science career then the requirement and ability to communicate in this way is a necessity.
In easy to follow modules, you'll find our user-friendly format will not only give you a solid foundation in medical language, but can be completed in less than a day (although you have up to 8 weeks to complete). Through well-written and concise rich text, pictures, diagrammes and downloadable support material, this course teaches you how to analyse individual medical word parts such as prefixes, suffixes and word roots.
Did you know that most of the medical terms are composed of interchangeable word parts that are used in different combinations? Once you know the various word roots, prefixes and suffixes, you'll be able to actually define a medical term that you're not familiar with by simply by recognising its individual parts. More importantly, you’ll be able to apply your new skills in this course when you apply for a job.
Once completed you will immediately be able to download your pass certificate. (Your new accredited certificate will be posted to you within 6-8 weeks.)
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
This course is supplements any medical or nursing course, however specific, and is open to anyone. At the end of each e-learning section you have up to 6 multiple choice questions to answer, with a passmark of 65%. You can re-sit each section 3 times.



Is this course for me?
This course is suitable for you if:
-- Allied Healthcare Professionals (Phlebotomists, Physiotherapists, etc.)
-- Care Support Workers and Healthcare Assistants
-- GP Practice staff
-- Medical Secretaries
-- Medical Officer Managers
-- Medical Records Department Staff
-- Clinical Team Secretaries and Ward Staff
-- Community Health Specialists
-- Medical Students
-- Dieticians, Radiologists and Biomedical Technologists
Clerical Staff working in the NHS, General, Academic, Private Practice and Primary Care.
and anyone who is interested in learning the “language of the medical profession”!
For existing healthcare professionals, completion will add to your CPD (continual professional development) or if requested by your employer as part of your CPD or Induction Programme.
This course is available at a concessionary rate if you enrol as a "3 course elearning package". Please call or email us for "package" discount.
(Completion of this course adds to your existing credit value and awards an Advanced Level Three Certificate)



What does this course cover?
Topics covered include:
Introduction to Medical Terminology
Concepts of term building – medical terms and word parts
Word Roots and Combining Forms
Suffixes
Prefixes
Commonly used symbols and abbreviations
Abbreviations, Symbols and their meanings
Word parts and their meanings
Working with examples – word building activities
Self-Test I and Self-Test II
Additional support material can be downloaded as you progress through the course.
Download a Course Itinerary








Medical Terminology

Healthcare Workers

Understanding specific words and terms used in the healthcare sector is an absolute must if you are looking to progress in this profession. Once you have a basic understanding of how medical words are constructed they become easy to understand and use are internationally used by nurses, doctors, allied healthcare professionals, dentists and many other medical specialities.

Medical Terminology Course (GPT501)

ACCREDITED WITH THE OPEN COLLEGE NETWORK (OCN)
AWARD LEVEL 3 – ADVANCED (2 CREDITS)
 
ONLINE (E-LEARNING) COURSE: Complete at home or work and in your own time.
NO ATTENDANCE REQUIRED


Completion of Introduction to Phlebotomy Course or working experience in phlebotomy is recommended but not essential
 
MINIMUM AGE: 18 (16 with parental consent)
A basic understanding of numeracy and literacy is required.
 
ACCREDITED: Advanced Phlebotomy & Cannulation - Level Three (advanced) awarding 2 credits (Open College Network Nationally Recognised and Accredited within the UK)
+ CPD ACCREDITED (14 CPD Points)
 
Complete our Advanced Phlebotomy & Cannulation on your computer or tablet (at home or work) and in your own time. The course can be completed in stages - you have 8 weeks to complete the course in full.
 
The nationally recognised and accredited certificate (awarded by the Open College Network) can be added to your existing certificate credit value (cumulative credits), and these may also count towards other similar college or university courses.
 
This course is suitable for you if:


You currently work (or have recently worked) as a phlebotomist and wish to add an expand on your knowledge of this subject with a valuable additional qualification, or,
You have completed our Introduction to Phlebotomy Course or have completed a similar course from an approved supplier and wish to update and renew your accreditation, or,
You seek CPD (continual professional development) or requested by your employer as part of your CPD or Induction Programme.
 
Topics covered include:
 
PART I - ADVANCED PHLEBOTOMY

M01: Introduction and Course Overview. Learning outcomes, Assumptions and Overview.
 
M02: Basic Phlebotomy - revision:
Recap of basic phlebotomy theory and practice - precursor to the
advanced course.
 
M03: Specialised Advanced Phlebotomy Equipment:
Equipment and practices in unusual situations.
Patients with special needs and requiring specific attention.
Equipment preparation for blood samples that are collected at 0
degrees, 37 degrees C and other non-standard conditions.
A look at advances in technology and how to use the latest devices.
 
M04: Point of Care Testing:
What is POC Testing? Advantages, Disadvantages and Clinical
Outcomes. Comparison of POC with lab testing. 10 common POC
tests. Roles for phlebotomists performing POC Tests.
 
M05 Neonates and Children:
Sample collection from newborn to pre-adult. A detailed overview of
legal principles of law including child consent and child protection for
phlebotomists. Neonatal and child blood collection equipment.
A comprehensive look at heel and finger-prick procedurs.
 
M06: Geriatric Patients:
The challenges of phlebotomy in older people. Understanding skin
changes and venepuncture implications. A profile of common geriatric
blood tests. Age related problems. Procedural precautions.
 
M07 Special Procedures
Special procedures relating to patient handling and sample handling.
Drug trials and research projects.
 
M08 Special Tests and Sample Handling
A look at sample collection at specific times of day and night,
samples that are protected from light, collected on ice and
collected at body temperature. Procedures for each group.
 
M09 Peripheral (Advanced) Phlebotomy Tasks
A detailed look at advanced roles within a clinical environment
including group leadership, data management, QA procedures
and training.
 
M10 Alternative Environments
A step-by-step look at non-clinical phlebotomy environments.
 
PART II - CANNULATION
M11 Peripheral IV Cannulation - Introduction
Definitions - understanding terminology relating to PIVC.
IV Therapy and NMC guidelines.
 
M12 Legal & Professional Responsibilities
Legal obligations and accountability. Criminal, Civil and Contractual
law in healthcare. Vicarious Liability and your duty of care.
 
M13 Anatomy & Physiology
Sites appropriate to IV cannulation. Hand vs. arm.
Advantages and disadvantages of relevant veins.
An overview of Homeostasis and Fluid Balance.
 
M14 Hygiene and Infection Prevention Control (IPC)
Reducing healthcare-associated infections. Keeping Safe.
Bloodborne pathogens and work practice controls.
Standard Precautions. Waste disposal. Needle-stick injuries
 
M15 Indications and Advantages
When to cannulate, infusion types and benefits over alternative infusion
routes. Continuous and intermittent infusion. Prophylactic use
before procedures and in unstable patients. Contraindications.
 
M16 Equipment
Cannula types, sizes and colour coding. When to use appropriate size.
Equipment overview for total procedure.
 
M17 Vein choice for cannulation
How and when to choose the right vein. Which veins to avoid.
How to manage an unsuccessful cannulation.
 
M18 Procedures
Full procedure for cannulation including correct documentation.
 
M18: Pictorial guide to cannulation
 
M18: Video - Recap on full procedure
 
M19 Contraindications
 
When inappropriate to cannulate including patients with specific
health conditions.
 
M20 Complications
A detailed look at potential complications during and after
cannulation, including phlebitis, infections, petechiae and
haematomas. Clinical signs and corrective actions.


ONLINE (eLearning - Advanced Phlebotomy & Cannulation)

Blood Taking

Intravenous Cannulation

Aesthetics

Venepuncture

Phlebotomist

Venepuncture & Cannulation

Take your phlebotomy

qualifications to the next level ...

    Nationally Recognised Qualification

    OCN Accredited - Level 3 (advanced)

    CPD Accredited

    Covers specialised and advanced phlebotomy techniques and practices

    Comprehensively covers Peripheral IV Cannulation

    Advanced qualification - additional credits

    Download a digital certificate on completion

    Basic understanding of English language required

​

LOOKING TO ADD PRACTICAL TRAINING?

 

ALSO AVAILABLE AS SEPARATE CLASSROOM OR

VIRTUAL CLASSROOM COURSES:

​

1: Advanced Phlebotomy Course - Level 4

2: Peripheral IV Cannulation Course - Level 3

​

COMPLETION OF INTRODUCTION TO PHLEBOTOMY

COURSE RECOMMENDED BUT NOT ESSENTIAL

Advanced Phlebotomy & Cannulation Course (GPT004E) - E-LEARNING

Chesterfield

<h2 id="isPasted" fr-original-style="" style="box-sizing: border-box;">FAA Level 3 Award In Principles Of Safeguarding And Protecting Children, Young People Or Vulnerable Adults (RQF)</h2><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Face to Face Classroom: One day course</li><li fr-original-style="" style="box-sizing: border-box;">Virtual Classroom: 3 session of 2 &frac12; hours</li><li fr-original-style="" style="box-sizing: border-box;">For those who work with children, young people and vulnerable adults</li><li fr-original-style="" style="box-sizing: border-box;">Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Course Contents:<ul id="isPasted" fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Safeguarding and protecting children, young people or vulnerable adults</li><li fr-original-style="" style="box-sizing: border-box;">How to respond to evidence or concerns that a child, young person or vulnerable adult has been abused</li><li fr-original-style="" style="box-sizing: border-box;">Safeguarding legislation and guidance</li><li fr-original-style="" style="box-sizing: border-box;">Indicators of abuse or neglect</li><li fr-original-style="" style="box-sizing: border-box;">Making judgements</li><li fr-original-style="" style="box-sizing: border-box;">Communicating worries and concerns</li><li fr-original-style="" style="box-sizing: border-box;">Roles and responsibilities</li><li fr-original-style="" style="box-sizing: border-box;">Sharing information</li><li fr-original-style="" style="box-sizing: border-box;">Allegations and complaints</li><li fr-original-style="" style="box-sizing: border-box;">Reporting allegations and complaints</li></ul><h3 fr-original-style="" style="box-sizing: border-box;">Benefits of this Course:</h3><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">In 2018/2019, 415,050 concerns of abuse were raised</li><li fr-original-style="" style="box-sizing: border-box;">In 2018/2019, there were nearly 400,000 children in need</li><li fr-original-style="" style="box-sizing: border-box;">52,300 children were subject to a child protection plan</li><li fr-original-style="" style="box-sizing: border-box;">63% of adult safeguarding concerns are for people over 65</li><li fr-original-style="" style="box-sizing: border-box;">1 in every 42 adults aged 85+ have required safeguarding enquires...</li><li fr-original-style="" style="box-sizing: border-box;">Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it.</li><li fr-original-style="" style="box-sizing: border-box;">This Level 3 Safeguarding course gives people the skills and knowledge to make a real difference to a person&#39;s life!</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 fr-original-style="" style="box-sizing: border-box;"> </h3><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><h3 id="isPasted" style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);">Accredited, Ofqual regulated qualification</h3><h2 id="isPasted" style="color: rgb(65, 65, 65); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);"><img src="https://images.cademy.co.uk/pochat-training/2d5ef945-4535-4948-84e0-6a2585e0428d/original.png" style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left; cursor: pointer; padding: 0px 1px; user-select: none; position: relative; box-sizing: border-box;" fr-original-style="display: inline-block; vertical-align: bottom; margin: 5px 5px 5px 0px; max-width: calc(100% - 5px); text-align: left; float: left;" fr-original-class="fr-draggable"></h2>Our Safeguarding and Protecting Children, Young People or Vulnerable Adults training course is a nationally recognised, Ofqual regulated qualifications accredited by&nbsp;<a href="http://www.firstaidawards.com/" style="color: rgb(34, 177, 77); user-select: auto; font-size: var(--font-size); box-sizing: border-box; cursor: pointer; text-decoration: inherit;" target="_blank" fr-original-style=" color: rgb(34, 177, 77);">First Aid Awards Ltd</a>. This means that you can be rest assured that your Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults Certificate provides information for best practice to make a real difference to protect the health and wellbeing of our most vulnerable. The&nbsp;Ofqual Register number&nbsp;for this course is&nbsp;601/8471/1<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">

FAA Level 3 Award In Principles Of Safeguarding And Protecting Children, Young People Or Vulnerable Adults (RQF)
Face to Face Classroom: One day course
Virtual Classroom: 3 session of 2 ½ hours
For those who work with children, young people and vulnerable adults
Promotes awareness of safeguarding, enabling learners to identify problems and show where to report these to



Course Contents:
Safeguarding and protecting children, young people or vulnerable adults
How to respond to evidence or concerns that a child, young person or vulnerable adult has been abused
Safeguarding legislation and guidance
Indicators of abuse or neglect
Making judgements
Communicating worries and concerns
Roles and responsibilities
Sharing information
Allegations and complaints
Reporting allegations and complaints
Benefits of this Course:
In 2018/2019, 415,050 concerns of abuse were raised
In 2018/2019, there were nearly 400,000 children in need
52,300 children were subject to a child protection plan
63% of adult safeguarding concerns are for people over 65
1 in every 42 adults aged 85+ have required safeguarding enquires...
Child abuse often goes unreported and unrecorded - till it is picked up on by someone who then does something about it.
This Level 3 Safeguarding course gives people the skills and knowledge to make a real difference to a person's life!








Accredited, Ofqual regulated qualification

Our Safeguarding and Protecting Children, Young People or Vulnerable Adults training course is a nationally recognised, Ofqual regulated qualifications accredited by First Aid Awards Ltd.

This means that you can be rest assured that your Principles of Safeguarding and Protecting Children, Young People or Vulnerable Adults Certificate provides information for best practice to make a real difference to protect the health and wellbeing of our most vulnerable.

The Ofqual Register number for this course is 601/8471/1






Pochat Training

Social Work

Adult Nurse

Child Care

Early Childhood

Nursery

Child Safeguarding

Safeguarding

Nursery Teacher

Nursery Nurse

Accredited Safeguarding

Social Worker

Child Protection

Health & Social Care

Early Years Foundation Stage (EYFS)

Online Safeguarding

Early Years

Social Care

Level 3 Safeguarding

Scotland

Clay Cross

City and Guilds 2391-51, level 3, is ideal for people with limited experience of periodic inspection of electrical installations. If you are already working as an Electrician, but have not carried out inspection and testing since qualifying, or you require to update before moving onto other qualifications, then this 5 day City and Guilds 2391-51 course will be right for you. City and Guilds 2391-51 Course Content: Principles, practices and legislation for the periodic inspection, testing and condition reporting of electrical installations. Requirements for completing the safe isolation of electrical circuits and installations Requirements for inspecting, testing and recording the condition of electrical installations Requirements for completing the periodic inspection of electrical installations Differences between periodic inspection and initial verification Requirements for safe testing of electrical installations which have been put in to service Requirements for testing before circuits are live. Requirements for testing live installations Understanding and interpreting test results Requirements for the completion of electrical installation condition reports and associated documentation Confirmation of safety of system and equipment prior to completion of inspection, testing and commissioning Carrying out inspection of electrical installations prior to them being put into service Ability to test electrical installations prior to them being put into service Produce a condition report with recording observations and classification In order to claim the full City and Guilds 2391-51 qualification, students must successfully complete: One x1 hour 30 minute online multiple choice (Open Book) Exam to be completed during the course One x3 hours 30 minute practical test to be completed after the course, broken into sections as follows: Task A – Visual Inspection – 30mins Task B – Periodic Inspection and Test – 2hrs Task C – Short Answer Questions – 1hr To further support this course, we offer a 1 day practical workshop (at the cost of £120.00 Net VAT) available to candidates who have completed the course and require further ‘hands on’ practical experience prior to their practical exam. Most students who take this option elect to complete this the day before their practical assessment. The City and Guilds 2391-51 course costs include examination entry fees.

Technique Learning Solutions

C&G 2391-51, Periodic Inspection and Testing of Electrical Installations

A taster course on the theory element of Phlebotomy. A follow on Introduction to Phlebotomy course with full training is also available.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">GPT001-S GETTING STARTED IN PHLEBOTOMYCertified with the CPD Certification ServicePrecursor to our Introduction to Phlebotomy Course &amp; Advanced Phlebotomy CourseA taster course on the theory element of PhlebotomyDownlod a certificate on completion of your online courseOpen to all candidates and assumes no previous experience of taking blood<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">About this courseOnline - Complete this eLearning course online in the comfort of your home or work. Allow approx. 2.5 hours to complete.8 weeks - Stop and start your course when it suits you. You have up to 8 weeks to complete (extendable on request)Validity - no expiry dateCPD Accredited (2 CPD points)WHO compliant<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Learning Objectives<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">To have an understanding of the roles within healthcare environments relating to phlebotomy</li><li fr-original-style="" style="box-sizing: border-box;">To have a good understanding of patient confidentiality and GDPR</li><li fr-original-style="" style="box-sizing: border-box;">To understand health and safety practices around bloodborne pathogens and work practice controls</li><li fr-original-style="" style="box-sizing: border-box;">An overview of the integumentary system and cardiovascular system</li><li fr-original-style="" style="box-sizing: border-box;">A detailed understanding of the composition of blood</li><li fr-original-style="" style="box-sizing: border-box;">A detailed understanding of one blood collection system (vacutainer)</li><li fr-original-style="" style="box-sizing: border-box;">Understand how to handle and assemble the equipment</li><li fr-original-style="" style="box-sizing: border-box;">An overview on pre-venipuncture procedures,the venepuncture and standard precautions</li></ul><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">After the courseA follow on Introduction to Phlebotomy course that provides full training is available.<hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;">Tags<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">Online Events</li><li fr-original-style="" style="box-sizing: border-box;">Things To Do Online</li><li fr-original-style="" style="box-sizing: border-box;">Online Classes</li><li fr-original-style="" style="box-sizing: border-box;">Online Business Classes</li><li fr-original-style="" style="box-sizing: border-box;">#career</li><li fr-original-style="" style="box-sizing: border-box;">#training</li><li fr-original-style="" style="box-sizing: border-box;">#nursing</li><li fr-original-style="" style="box-sizing: border-box;">#phlebotomy</li><li fr-original-style="" style="box-sizing: border-box;">#elearning</li><li fr-original-style="" style="box-sizing: border-box;">#phlebotomist</li><li fr-original-style="" style="box-sizing: border-box;">#career_development</li><li fr-original-style="" style="box-sizing: border-box;">#training_course</li><li fr-original-style="" style="box-sizing: border-box;">#nursing_education</li><li fr-original-style="" style="box-sizing: border-box;">#phlebotomy_certification</li></ul>

A taster course on the theory element of Phlebotomy. A follow on Introduction to Phlebotomy course with full training is also available.



GPT001-S GETTING STARTED IN PHLEBOTOMY
Certified with the CPD Certification Service
Precursor to our Introduction to Phlebotomy Course & Advanced Phlebotomy Course
A taster course on the theory element of Phlebotomy
Downlod a certificate on completion of your online course
Open to all candidates and assumes no previous experience of taking blood



About this course
Online - Complete this eLearning course online in the comfort of your home or work. Allow approx. 2.5 hours to complete.
8 weeks - Stop and start your course when it suits you. You have up to 8 weeks to complete (extendable on request)
Validity - no expiry date
CPD Accredited (2 CPD points)
WHO compliant



Learning Objectives
To have an understanding of the roles within healthcare environments relating to phlebotomy
To have a good understanding of patient confidentiality and GDPR
To understand health and safety practices around bloodborne pathogens and work practice controls
An overview of the integumentary system and cardiovascular system
A detailed understanding of the composition of blood
A detailed understanding of one blood collection system (vacutainer)
Understand how to handle and assemble the equipment
An overview on pre-venipuncture procedures,the venepuncture and standard precautions



After the course
A follow on Introduction to Phlebotomy course that provides full training is available.



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#training
#nursing
#phlebotomy
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#nursing_education
#phlebotomy_certification

A taster course on the theory element of Phlebotomy. A follow on Introduction to Phlebotomy course with full training is also available.

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