This course has a simple objective: to help gain appointments with potential clients. In most consultative selling situations clients won't commit to purchases over the telephone. This means setting up a meeting to discuss the options with them face-to-face. But getting 'face time' can be tricky. This practical workshop can help. Participants will acquire essential tools, skills and methods; discuss specific organisational issues; and identify areas for improvement. They will discover how to: Increase their effectiveness through proper preparation Construct attention-grabbing opening statements Help potential clients feel comfortable agreeing to a meeting Develop tactics for responding to difficult excuses and objections Stress the benefits of a face-to-face consultation Develop and enhance their questioning and listening skills Prevent customers cancelling booked appointments 1 Introduction to appointment setting Key trends that have changed the way people buy today - and will buy tomorrow Why many sales people avoid picking up the phone The difference that makes a difference - what makes a good appointment-maker? 2 Before you pick up the telephone It all starts with a plan... Who and what to focus our attention How much research should we undertake and why? Setting primary and secondary objectives 3 Making your approach Key considerations Every call is an opportunity - creating a positive mind-set Using a structured approach Using partnership language 4 Gaining an insight into the customer's needs How to quickly 'tune in' to your customers, so that you can serve them more easily Developing speech patterns that put customers at their ease Using effective questioning and listening skills Finding and building pain points 5 Dealing with excuses and objections Pre-empting potential excuses Developing techniques for responding to client objections Keeping the door open for future contact 6 Securing the appointment Selling the benefits of a consultancy meeting Techniques for avoiding cancelled appointments Gaining commitment 7 Action plans Course summary and presentation of action plans
Would you like to add a persona touch to your old coat? Change a look of your favourite cardigan? Wearing a customised, handmade brooch could completely change your look so why not to join us for a 2-hour brooch making workshop, where you will learn very basic stitching and working with various upcycled fabrics including felt, tweed and tartan scraps. If you prefer to use your own materials or have some pieces of sentimental value you would like to use, you are more than welcome to bring them along. During this workshop, we will also touch on the theory of colours and how they can affect and change our moods. This workshop is led by Anna Baran, a trauma informed designer, artist, and maker based in the north of Edinburgh. She has always drawn inspiration from the sea, with her walks to local beaches, particularly Wardie Bay during the lockdown, becoming not only a source of new ideas for her artistic practice but also a way to gather materials such as driftwood, pieces of plastic ropes, and seashells. Anna has consistently sought to incorporate upcycled materials into her art, using her work to raise environmental awareness and promote art as an accessible medium for self-expression, regardless of financial circumstances. In addition to participating in various art exhibitions and fashion-related events, she has delivered a wide range of art and craft workshops to diverse communities across Edinburgh. This FREE workshop is for Adults women only and is sponsored by CORRA and HENRY DUNCAN GRANTS By attending this class you release Anna Baran, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.
NEW Learn how to make a festive-themed wreath using mosaic on this one-day, beginner-friendly workshop with Edinburgh mosaic maker Jacky Cox of Mossy Mosaic. Make a wreath that won't wilt! Jacky will show you how to safely cut iridescent (shiny) glass and vitreous (swimming pool) tiles. The session will start with guided tuition to get you started. Once you have completed the first section you will be free to work on your own design, using colours and glass nuggets of your choosing. You will learn how to grout your creation, and be provided with a D-ring for hanging your finished wreath at home. This workshop is suitable for beginners, but also perfect for those who have already attended Jacky's introductory workshop and would now like to try to gain more experience by working with glass. All the materials to make your gorgeous wreath are provided. Earth conscious credentials We are mindful of the effect we have on the environment, and do our best to minimise our impact. You will take the lovely products you have created home with you on the day, and workshop correspondence and notes are sent to you electronically. Favourite feedback We love to hear what you think about our workshops. When we have a favourite review for this new workshop we will add it here. More information The Arienas Collective workshops, courses and events are run from a welcoming and supportive environment within a Georgian mews home in Edinburgh’s City Centre New Town. We invite you to join us, leave any day-to-day worries behind and immerse yourself in being creative. Spaces on our workshops and courses are limited so that our creative team of artists and makers can offer you the hands-on help and support you need to make the most of your time with us. Our taster and introductory workshops focus on teaching creative skills and methods you can continue practising at home, using affordable materials and equipment. Where more expensive equipment is required we will mention this in the workshop description. All the equipment and materials you need are included in the price, unless stated otherwise. Light refreshments from local suppliers are provided. On full day workshops you are welcome to bring your own lunch to eat inside or out. There is also a wide range of independent sit-in or takeaway delis, cafés, and restaurants, plus a range of supermarkets all within a 5-10 minute walk. Accessibility The workshop space is on the first-floor of our Georgian mews home and unfortunately we do not have lift access. Blue badge holders can park outside our front door on the single yellow line by arrangement. Allergies The workshop space is in our open plan living space and is not nut free. Please let us know about any skin or food allergies before booking. We offer a dairy-free milk and gluten free snack alternative. Minimum number no refund policy To ensure we can always pay our creatives a fair fee, we require a minimum number of bookings for each workshop and for this reason bookings are non-refundable. Should we have to cancel due to low numbers, we will offer you the option to swap to an alternative date or workshop, or to request a refund. We do our very best to avoid cancellations. Since we often get late bookings, we keep our workshops on sale for as long as possible. We realise that some of you travel from afar, so if you book a space and have not yet received an email confirming your workshop is going ahead and need to make plans for your trip, please get in touch before booking any travel or accommodation so we can update you on booking numbers. Or check in before booking. Private workshop bookings Most of our workshops are also available to book for: private get-togethers with family and friends; themed wedding and birthday celebrations; corporate team building and well-being purposes; and in-store retail events for your customers. If you’d like to know more please Email Lynn. Age restrictions Our workshops are planned with adults in mind. Many are suitable for teenagers, but some may require under 16s to be accompanied for insurance purposes. Please check with us before booking.
"Motanka" is a traditional Slavic doll, which was not only a toy, but had many spiritual functions like protecting the household from evil spirits and ensuring fertility. Historically, it was made from old fabric scraps, even baby clothes that had some sentimental valueDuring the 2 hour workshop, we will learn basic principles of making such doll. You are more than welcome to bring your own scraps of fabrics, we will be working entirely with upcycled materials and no sewing skills are required as this project only involves very minimal or no stitching.The doll could be used both as a toy or as an ornament. It may be the beginning of exploring your spirituality, roots and folk art and craft linked to fertility and protection, which is a vital element of all native cultures. This workshop is led by Anna Baran, a trauma informed designer, artist, and maker based in the north of Edinburgh. She has always drawn inspiration from the sea, with her walks to local beaches, particularly Wardie Bay during the lockdown, becoming not only a source of new ideas for her artistic practice but also a way to gather materials such as driftwood, pieces of plastic ropes, and seashells. Anna has consistently sought to incorporate upcycled materials into her art, using her work to raise environmental awareness and promote art as an accessible medium for self-expression, regardless of financial circumstances. In addition to participating in various art exhibitions and fashion-related events, she has delivered a wide range of art and craft workshops to diverse communities across Edinburgh. This FREE workshop is for Adults women only and is sponsored by CORRA and HENRY DUNCAN GRANTS By attending this class you release Anna Baran, Giada Gaslini and Art and Spirituality Cic, from any liability arising out of any personal injuries, emotional or physical release, death, physical reaction, expectations of results, theft in the venue or damages that may happen to people and objects while attending. Pictures will be taken during the workshop, if you prefer not to be in them, please inform the teacher.