1255 Courses in Cardiff

Basic Life Support (BLS) Course

It will help to return to your own resources based on self trust and intuition

Meetings are a fact of working life - both virtual and physical meetings. Recording the key points from meetings is critical to making sure that accurate information is captured, and action points are clearly identified and allocated. This virtual training session will support members of staff to develop their skills in recording the key points from meetings and discussions. This course will help participants: Describe the different levels of note taking and pick the appropriate style for the meeting Prepare to take minutes in the virtual and the physical environment Liaise and work in partnership with the meeting Chair Use a template to enable the capturing of key points Set up the room ready for the meeting Identify key points to record, versus what not to record Interrupt the meeting confidently to check key points Take neutral, accurate and concise records Produce a well-laid out set of minutes. 1 Introduction Objectives and overview Introductions and personal aims 2 An introduction to minutes Purpose and use Different levels of notetaking 3 Preparing to take minutes Identifying the purpose of the meeting Working with the Chair Tips and techniques to prepare effectively Case studies, review and discussion The physical environment: setting up for a meeting 4 Listening and recording Tips and techniques to make the process easier How to interrupt a meeting What to record; what to leave out Recording in short-form using playscript and bullet-points Listening neutrally Activity: Minuting a Meeting The tricky ones and how to overcome problems in the meeting 5 Preparing the minutes Producing a set of draft minutes Tips on grammar, punctuation and layout Stylistic variation Managing feedback from the Chair 6 Review Summary of key learning points Action planning

If you're looking to move to the next level in your career in sales, then understanding how to maximise your sales results, using a consultative and structured approach, will be key to your success. In order to develop the competitive advantage that enables you to stand out from the crowd, it is important to understand the tools and techniques to take your selling to new heights and build the confidence to apply them in work-based scenarios. We have developed this programme to be practical, fun and interactive. Learners will gain a range of practical skills that they can take back and apply to the workplace straight away, that will have a positive impact on sales and customer satisfaction. This course will help participants: Develop a structured and client-focused approach to creating high quality sales opportunities and account growth Learn persuasion and influencing skills to better define needs and develop opportunities Understand how to have better sales conversations, presentations, and proposals - leading to higher order value and increased sales Develop advanced sales questioning skills and techniques; understand the importance of listening Understand how to add value at all stages; plus gaining competitive advantage Develop proven ways to overcome and reduce price pressure Know when to use options and upselling when presenting products and solutions Develop techniques and skills for improved negotiation and closing 1 Advanced Selling - How to Increase your sales results Review of pre-course data and questionnaire The AVC model of increasing your sales results Creating a sales growth plan to achieve higher sales targets Mapping the accounts and products for targeted growth 2 The Four Cs to structure a sales call Research before the meeting or call; setting objectives, planning and preparation How to gain instant rapport and taking control - including online meetings Qualifying and initial questioning skills Creating an agenda and first-meeting structure: Four Cs Planning and practice sessions 3 Building bigger and better sales opportunities How to use questions to 'build' more opportunities Learning and using high-impact and third-level questions Advanced sales questioning techniques: five questioning techniques Qualifying and gaining commitment to the next stage Planning and practice sessions - advanced questioning skills 4 Presentation and persuading skills best practice Compelling benefits and reducing perceived risk - key messages to deliver Helping the customer choose your proposition by using options Professional and effective presentation skills Writing compelling sales proposals that improve your conversion rate Planning and practice session - presenting your solution 5 Overcoming concerns and client questions Proven techniques for answering client objections and concerns How to isolate, prioritise and answer objections, including price Overcoming delay and procrastination Planning and practice session - answering client concerns 6 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

This intensive one-day IACCM-approved programme helps participants develop the skills, knowledge and competencies required to plan for and carry out effective negotiations in a range of different environments. By the end of the programme participants will be able to: Understand the basic concepts of negotiation and how it adds value to the organisation Recognise the stages of negotiation and the skills required at each stage Make use of tried-and-tested negotiation planning tools Apply a range of negotiation tools and techniques to support the organisation in obtaining value for money, quality and fit-for-purpose outcomes Set negotiation objectives Appreciate the importance of interpersonal skills in maximising the opportunities for reaching win/win agreements 1 Welcome Introductions Aims and objectives Plan for the day 2 Why negotiate? Understanding the negotiation context Negotiating with suppliers Negotiating with stakeholders 3 Understanding the process The phases of negotiation and what to do in each phase Before During After 4 Planning Appreciating the importance of planning Different approaches Identifying the key variables Setting objectives for each of them Practical negotiation planning exercise 5 Doing The key skills required, Communication Numeracy empathy Applying these skills in a role play: practical exercise 6 Close Review of key learning points Personal action planning

✨ A captivating world of ballet dance, music and adventures for babies, toddlers, pre-schoolers and older children up to age 8 years old! ✨ Within our weekly children's ballet dance classes, we don’t “just” teach dance – we develop movement and musicality, we encourage creativity and imagination, focus on social skills and developing a sense of self, all whilst learning about the world around us. Our story-telling approach allows the children to engage, become familiar and learn through our termly theme, keeping classes relevant, engaging and fun. 𝙇𝙚𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙙𝙖𝙣𝙘𝙚 Start your little one's Tiny Toes journey with our award-winning, adventure-themed ballet classes that are fully integrated with the EYFS Curriculum. Our children's ballet dance classes fare carefully created with your little one's development stages in mind; through our themed, story-telling approach, your child will build confidence and musical appreciation, as well as skills to support their growing strength and coordination, language and social skills. Through varied props and age-appropriate songs, they will use their imagination and creativity, and you can rest assured that our classes help support your child's development. 𝘓𝘦𝘢𝘳𝘯𝘪𝘯𝘨 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘥𝘢𝘯𝘤𝘦 is evident in every single class! 𝘼𝙜𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 We offer a range of age-specific class stages: Tip Toes (6 to 18 mths) Twinkle Toes (18 mths to 2.5 yrs) Talent Toes (2.5 yrs to 4 yrs) Twirlers (3.5 yrs to 5 yrs) Spinners (5 yrs to 8 yrs) Each stage is tailored specifically to support the age and developmental needs for each age group. Whether you have a baby, toddler, pre-schooler or older child - tiny toes ballet has a class suitable for you! Come and join us for weekly children's dance classes in Bridgend.

English Language courses at Bath Academy are suitable for every type of student. Join classes every Monday.

✨ A captivating world of ballet dance, music and adventures for babies, toddlers, pre-schoolers and older children up to age 8 years old! ✨ Within our weekly children's ballet dance classes, we don’t “just” teach dance – we develop movement and musicality, we encourage creativity and imagination, focus on social skills and developing a sense of self, all whilst learning about the world around us. Our story-telling approach allows the children to engage, become familiar and learn through our termly theme, keeping classes relevant, engaging and fun. 𝙇𝙚𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙙𝙖𝙣𝙘𝙚 Start your little one's Tiny Toes journey with our award-winning, adventure-themed ballet classes that are fully integrated with the EYFS Curriculum. Our children's ballet dance classes fare carefully created with your little one's development stages in mind; through our themed, story-telling approach, your child will build confidence and musical appreciation, as well as skills to support their growing strength and coordination, language and social skills. Through varied props and age-appropriate songs, they will use their imagination and creativity, and you can rest assured that our classes help support your child's development. 𝘓𝘦𝘢𝘳𝘯𝘪𝘯𝘨 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘥𝘢𝘯𝘤𝘦 is evident in every single class! 𝘼𝙜𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 We offer a range of age-specific class stages: Tip Toes (6 to 18 mths) Twinkle Toes (18 mths to 2.5 yrs) Talent Toes (2.5 yrs to 4 yrs) Twirlers (3.5 yrs to 5 yrs) Spinners (5 yrs to 8 yrs) Each stage is tailored specifically to support the age and developmental needs for each age group. Whether you have a baby, toddler, pre-schooler or older child - tiny toes ballet has a class suitable for you! Come and join us for weekly children's dance classes in Bridgend.

✨ A captivating world of ballet dance, music and adventures for babies, toddlers, pre-schoolers and older children up to age 8 years old! ✨ Within our weekly children's ballet dance classes, we don’t “just” teach dance – we develop movement and musicality, we encourage creativity and imagination, focus on social skills and developing a sense of self, all whilst learning about the world around us. Our story-telling approach allows the children to engage, become familiar and learn through our termly theme, keeping classes relevant, engaging and fun. 𝙇𝙚𝙖𝙧𝙣𝙞𝙣𝙜 𝙩𝙝𝙧𝙤𝙪𝙜𝙝 𝙙𝙖𝙣𝙘𝙚 Start your little one's Tiny Toes journey with our award-winning, adventure-themed ballet classes that are fully integrated with the EYFS Curriculum. Our children's ballet dance classes fare carefully created with your little one's development stages in mind; through our themed, story-telling approach, your child will build confidence and musical appreciation, as well as skills to support their growing strength and coordination, language and social skills. Through varied props and age-appropriate songs, they will use their imagination and creativity, and you can rest assured that our classes help support your child's development. 𝘓𝘦𝘢𝘳𝘯𝘪𝘯𝘨 𝘵𝘩𝘳𝘰𝘶𝘨𝘩 𝘥𝘢𝘯𝘤𝘦 is evident in every single class! 𝘼𝙜𝙚 𝙜𝙧𝙤𝙪𝙥𝙨 We offer a range of age-specific class stages: Tip Toes (6 to 18 mths) Twinkle Toes (18 mths to 2.5 yrs) Talent Toes (2.5 yrs to 4 yrs) Twirlers (3.5 yrs to 5 yrs) Spinners (5 yrs to 8 yrs) Each stage is tailored specifically to support the age and developmental needs for each age group. Whether you have a baby, toddler, pre-schooler or older child - tiny toes ballet has a class suitable for you! Come and join us for weekly children's dance classes in Bridgend.

Telephone selling can be a challenge. It can be a pressured environment and sales professionals need to be able to maintain peak performance in order to meet - and preferably exceed - their targets. This programme will help make it easier for them. The expert trainer covers the whole process, to help participants see it from their customer's perspective. The focus is on how to use a practical understanding of sales psychology, and of the nature of the telephone sales conversation, to help make it easier for customers to buy. This programme will give your team the skills to: This course will help participants: Understand why people buy - and how that makes it easier to sell Manage the sales process better Steer their sales calls to a more positive outcome Recognise - and respond to - customer buying signals Meet and overcome objections Choose the most appropriate techniques for closing with confidence Enhance their resilience Improve their communication skills on the telephone 1 Introduction Aims and objectives Overview Self-appraisal of current skills and development areas 2 The sales approach What selling means Why selling is like nature 3 The telephone as an instrument of communication Qualities of the telephone How telephone communication differs from face-to-face Advantages and drawbacks of the telephone How to optimise selling over the telephone Communication techniques to help you stand out from the crowd 4 Creating a relationship Professional telephone etiquette Building a rapport Connecting with the customer so that they feel you are on the same wavelength 5 The structure of a sales call Opening the call - creating a positive first impression Effective questioning to gather information and establish need Identifying and presenting the features and benefits of the product or service Matching the benefits to customers' needs Recognising and responding to buying signals Anticipating, meeting and overcoming objections Closing the sale and asking for the order - different closing techniques The importance of testimonials - how to obtain them and when to use them 6 Listening skills The challenges of accurate listening How to enhance listening skills Ensuring the customer feels heard and understood through empathetic listening 7 Shaping and using a script Developing a script to increase levels of confidence Leaving the door open 8 Managing the campaign Organisation and call planning Identifying your target market group Planning who and when to call Logging constructive information 9 Personal management The importance of persistence Is there a time to back off? Stamina - optimising energy levels Bouncing back 10 Practising the new information Pulling the details together Practising in a supportive environment 11 Action planning Personal learning summary and action plan