Courses in Cardiff

The LAA operates a strict compliance regime when it comes to auditing crime lower bills, and mistakes can often result in a Contract Notice, corrective action, and further follow-up activity within 6 months. This course will take you through the various aspects of crime lower billing, with discussions on topics such as what is and is not claimable; how you apply series of offences guidance; what evidence is required to claim a trial fee when a matter is discontinued; how do the LAA audit travel and other disbursement claims (including the rules when instructing an agent); and what evidence must be present on files to avoid any issues on audit. Key aspects of the Crime Contract, Criminal Bills Assessment Manual and Codes Guidance will be included, along with a discussion of common errors that are made; and how to claim non-standard and escape fee matters. Target Audience This online course is aimed at anyone involved in billing Legal Aid Police Station and Magistrates Court matters or managing an LAA Crime Contract. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Steve Keeling, Consultant, DG Legal Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.

Mistakes will happen and the key is how you handle the situation when a mistake happen. Discover eight tips for working through service mistakes and ten customer service mistakes you can avoid. Understand the five service mistakes organizations should avoid. Learning Objectives Apply eight tips for working through service mistakes, Implement ten service mistakes you can avoid in order to keep customers loyal Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

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Employees, managers and directors should all have a good understanding of the threat posed by cyber-attacks and the importance of guarding against data breaches. This short course will explain why cyber attacks and data breaches happen and provide practical advice on how to set up effective defences. First, the course will identify potential 'cyber threat actors' who initiate cybercrime, along with looking at the main motivations behind cyber-attacks on individuals and organisations. On a more practical level, you'll learn how to recognise and deal effectively with phishing attempts. The course will highlight the importance of keeping passwords secure and cover security for devices, such as smartphones, laptops, tablets or desktop computers. You'll learn how to report a suspected cyber attack, and what to do if you genuinely make a mistake. Finally, we'll underline the importance of cooperation and show how working closely together helps overcome a wide range of cybersecurity issues

The LAA operates a strict compliance regime when it comes to auditing family controlled work matters, and mistakes can often result in a Contract Notice, corrective action, and further follow-up activity within 6 months. This course will discuss the various aspects of family controlled work billing, with discussions on topics such as how to bill private law, public law, and help with mediation matters; how to evidence whether substantive negotiations and a settlement have taken place in private law matters; how do the LAA audit travel and other disbursement claims; what evidence must be present on files to avoid any issues on audit – including scope, gateway evidence, and forms/evidence of means (rules on evidence of means will be included in brief, however, a separate, more in-depth Civil Means Assessment Guidance Course is available); and the rules on claiming separate matters and escape fees. Key aspects of the Civil Contract and associated LAA Guidance (including the Codes Guidance) will be included, along with a discussion of common errors that are made. Target Audience This online course is aimed at anyone involved in billing Family Controlled Work matters or managing an LAA Family Contract. Resources Course notes will be provided to all delegates which may be useful for ongoing reference or cascade training. Please note a recording of the course will not be made available. Speaker Steve Keeling, Consultant, DG Legal Steve joined DG Legal after leaving the Legal Aid Agency in August 2016. In his 17 years at the LAA, he worked in the audit team as both auditor and manager and was a Contract Manager for several years. Steve is also a certified SQM auditor and undertakes audits on behalf of Recognising Excellence as well as running training sessions for the SQM Audit Team periodically.

How to hold a performance correcting conversation in a positive way

Call Centre Skills Finding out about call community abilities is indispensable for anyone hoping to start or further their vocation in the dynamic call place industry - it is likewise significant data for businesses of call focus specialists to guarantee they pick the correct staff! From the individual characteristics like openness to instruction and sympathy, to the specialized abilities like PC education and relational abilities you need to get the call place occupation you had always wanted, this course covers all you require to think about call community abilities! You Will Learn: The individual qualities you need to find the call place occupation you had always wanted Essential classifications of information to help you during your meeting and call focus profession Step by step instructions to guarantee that call community applicants have the stuff to play out their work The most effective method to additional your call community profession by improving your insight and individual characteristics Advantages of Taking This Course: You will get the call place occupation you had always wanted You will improve your odds of being advanced and ascending through the positions You will build profitability and benefit by utilizing the best applicants You will stay away from awkward meetings and the mistake of not being chosen

Reducing and Preventing Human Error in Projects "To Err is Human." This partial quote by Alexandre Pope reminds us that not all errors can be avoided. However, in some cases, the ripple effect caused by a human error can have huge consequences, resulting in billions or even trillions of dollars in lost revenue. This is also true for projects. One small mistake, especially when it remains undetected, can lead to substandard project results. Therefore, reducing and preventing human error is critically important to project success. But how can this be done? Key Takeaways: Why it is critical to reduce and prevent human error What factors contribute to reducing and preventing human error Where you can find Resources on reducing and preventing human error How we can work better together to prevent and reduce human error Which techniques are useful for reducing and preventing human error

Zenjangle doodling is easy-to-learn, relaxing, and fun and it allows you the freedom to create  beautiful  images by drawing structured patterns that are a combination of dots, lines, and simple curves.

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