1265 Courses in Cardiff

Boost your cyber security skills with Edoxi's Cyber Security courses in Dubai. Learn how to safeguard networks and data from cyber threats. With Edoxi’s cyber security courses upskill your knowledge in the areas such as Security Engineering, System Security, Software Security, cyberattacks, Security Software, Software Testing, and more.

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

Upskill your knowledge with Time Training Center’s Python Classes in Abu Dhabi.In this course you will master Python’s fundamental skills and web frameworks.Learn the core concepts of python such as data structures, algorithms and its  implementation. Enroll now! Call us: 97126713828 Mail : info@timetraining.ae Learn more:https://www.timetraining.ae/course/python-training-course Address: Office 203, ADCP Tower - B,Behind City Seasons, Electra Street, Abu Dhabi United Arab Emirates

Improove your child’s arithmetic and problem solving skills with Time Master skill development center’s Maths coaching courses in Abu Dhabi .Our courses are designed in a way to improve your child’s academic,creativity and problem solving skills.Our team of well trained teachers make sure that your child have a deep understanding of mathematical concept with both curricular and co-curricular activities. Call us:02 6739171 Mail us, at  info@timemaster.ae     Learn more:https://timemaster.ae/maths-coaching Address:112576, ADCP Tower B,Office 404, Behind City Seasons, Electra Street,Abu Dhabi - United Arab Emirates

Upgrade your cyber security skills with Time Training Center’s Cyber Security courses in Abu Dhabi. Learn how to safeguard networks and data from cyber threats. With our cyber security courses you will  Learn the latest penetration testing techniques,various types of cyber threats,ways to tackle cyber threats and many more. Enroll now! Call us: 97126713828 Mail : info@timetraining.ae Learn more:https://www.timetraining.ae/course_category/cyber-security-courses-in-abu-dhabi Address: Office 203, ADCP Tower - B,Behind City Seasons, Electra Street, Abu Dhabi United Arab Emirates

Up skill your autocad skills with Edoxi’s AutoCAD  courses in Dubai.Learn how to create  2D and 3D drawings, plans, and models for product design, building design, structural engineering, electrical design etc.With Edoxi’s AutoCAD courses you will master tools and techniques to improve your productivity and adapt to a variety of design requirements. Enroll now! Call us: +971 4380 1666 Mail us, at  info@edoxi.com Learn more:https://www.edoxi.com/autocad-courses Address: Office 504, Bank Street Building, Next to Burjuman Metro Station Exit 3, Khalid Bin Al Waleed Rd, Dubai, United Arab Emirates

Dynamic Driving School offers driving lessons across Hounslow. We also give driving lessons in Isleworth, Ashford, Feltham, Heston and Osterley. At Dynamic Driving School our aim is to teach you how to drive safely in today's road conditions. Our driving instructors are fully qualified and approved by the Driving Standards Agency. We will make sure your driving lessons are comfortable and enjoyable to ensure maximum learning. You will be guided step by step giving you all the skills and knowledge to pass your practical driving test. All driving lessons are on a 1-2-1 basis in well-presented air conditioned cars. Our driving instructors are all local to Hounslow, hence know the area well. Our driving school uses both Manual and Automatic cars.

Improve your child’s linguistic skills with Time Master skill development center’s Language courses for kids in Abu Dhabi.Our language courses include english,french,tamil,malayalam and many more.We have a team of highly qualified teachers  that  help your child learn the language in a quick and easy manner.Our courses are designed in a fun and interactive way for the overall improvement of your child’s linguistic abilities. Call us:02 6739171 Mail us, at  info@timemaster.ae     Learn more:https://timemaster.ae/language-courses Address:112576, ADCP Tower B,Office 404, Behind City Seasons, Electra Street,Abu Dhabi - United Arab Emirates

Course Overview Outstanding customer service doesn’t happen by accident- it’s the result of clear communication, empathy, consistency, and a strong customer-focused mindset. This practical one-day course helps participants develop the mindset, skills and strategies needed to provide exceptional service and handle difficult situations with confidence and professionalism. Through real-world scenarios, role plays and interactive discussions, participants will learn how to build rapport, respond to customer needs, and create positive experiences that leave a lasting impression—whether communicating face-to-face, by phone, email, or online. Who Should Attend This course is ideal for: Frontline staff in retail, hospitality, healthcare, call centres, or public service Administration or reception staff Technical support or helpdesk officers Any team member who interacts with customers, clients or stakeholders No previous training in customer service is required. Learning Outcomes By the end of the course, participants will be able to: Understand what excellent customer service looks like and why it matters Communicate clearly, professionally and confidently in different situations Build rapport with a wide range of customers Show empathy and listen actively to understand customer needs Handle complaints, concerns and difficult conversations calmly and constructively Maintain a positive attitude, even under pressure Represent their organisation in a consistent and professional way Course Content 1. Foundations of Customer Service Excellence What is excellent customer service? First impressions and the customer journey Attitude, tone and mindset 2. Communicating with Confidence The power of words, tone and body language Active listening and questioning skills Managing expectations and saying "no" professionally 3. Creating Positive Connections Building rapport and trust quickly Adapting your style for different customers Service recovery: turning complaints into opportunities 4. Handling Difficult Situations Staying calm under pressure Responding to frustration, complaints or anger The LEAPS model for difficult conversations (Listen, Empathise, Apologise, Provide solution, Summarise) 5. Service Across Channels Delivering service via phone, email and online Professional email and message tone Tips for consistency across different platforms 6. Practical Application and Action Planning Real-life scenarios and role plays Personal action planning for immediate workplace impact Sharing service tips and best practices Delivery Method The course is delivered in an engaging, interactive format and includes: Short trainer-led discussions Scenario-based activities Role plays with coaching Group discussions and shared insights Available as a face-to-face or live virtual workshop. Inclusions Participant workbook and tools Practical checklists and communication templates Certificate of completion Access to optional post-course coaching support