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243 Courses in Birmingham

Mastering Critical Conversations: In-House Training

By IIL Europe Ltd

Mastering Critical Conversations: In-House Training We will explore various obstacles to delivering 'challenging' messages effectively, including those that come from the external environment as well as those we encounter internally. After gaining insight into the brain science behind the biology of conflict and emotion, we will then examine a 5-step framework for delivering difficult messages. Paired and small group activities comprise a large portion of this interactive course, which culminates in a role play. What You Will Learn At the end of this program, you will be able to: Recognize how a perceived threat by the brain translates into a physiological response of fight, flight, or freeze Utilize various techniques to mitigate an 'amygdala hijack' state Leverage a 5-step model to deliver 'challenging' news effectively Managing Difficult Conversations Obstacles to managing difficult conversations Understanding human nature Brain Science and the Biology of Emotion The unique challenge of social and emotional learning The limbic system and the amygdala hijack Self-regulation strategy for the amygdala hijack Delivering Challenging Messages Managing difficult conversations 5 steps for delivering a challenging message Verbal active listening techniques Preparing to deliver a challenging message (scenarios) Conversations Involving Emotion and Conflict Two types of conflict Spectrum of responses to conflict Psychological type preferences and conflict Creating an action plan

Mastering Critical Conversations: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£395

Communication Skills 1 Day Training in Birmingham

5.0(1)

By Mangates

Communication Skills 1 Day Training in Birmingham

Communication Skills 1 Day Training in Birmingham
Delivered In-Person + more
£595 to £795

Presentation Skills 1 Day Workshop in Birmingham

5.0(1)

By Mangates

Presentation Skills 1 Day Workshop in Birmingham

Presentation Skills 1 Day Workshop in Birmingham
Delivered In-Person + more
£595 to £795

Time Management 1 Day Training in Birmingham

By Mangates

Time Management 1 Day Training in Birmingham

Time Management 1 Day Training in Birmingham
Delivered In-Person + more
£595 to £795

Public Speaking 1 Day Training in Birmingham

By Mangates

Public Speaking 1 Day Training in Birmingham

Public Speaking 1 Day Training in Birmingham
Delivered In-Person + more
£595 to £795

The Ultimate Guide to Event Planning - 1 Day Workshop in Birmingham

By Mangates

Event Planning 1 Day Training in Birmingham

The Ultimate Guide to Event Planning - 1 Day Workshop in Birmingham
Delivered In-Person + more
£595 to £795

Practical Sales Skills 1 Day Workshop in Birmingham

By Mangates

Practical Sales Skills 1 Day Workshop in Birmingham

Practical Sales Skills 1 Day Workshop in Birmingham
Delivered In-Person + more
£595 to £795

Report Writing 1 Day Training in Birmingham

By Mangates

Report Writing 1 Day Training in Birmingham

Report Writing 1 Day Training in Birmingham
Delivered In-Person + more
£595 to £795

Sales Management 2 Days Training in Birmingham

5.0(1)

By Mangates

Sales Management 2 Days Training in Birmingham

Sales Management 2 Days Training in Birmingham
Delivered In-Person + more
£1,195 to £1,295

Leadership Skills - Lead, Motivate & Inspire 2 Days Training in Birmingham

5.0(1)

By Mangates

Leadership Skills - Lead, Motivate & Inspire 2 Days Training in Birmingham

Leadership Skills - Lead, Motivate & Inspire 2 Days Training in Birmingham
Delivered In-Person + more
£1,195 to £1,295
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