Name: Supply Chain and Logistics Management
Price: 1718 GBP
Availability: InStock

Loughborough

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			Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
			<div> 2 x 3 Hour Sessions</div>
			<div> £450.00 incl. VAT</div>
			
			
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		<h3>Description</h3>
		<h4>Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive. </h4>
<h4>Aim: To develop the customer service skills of your people so that they enhance the experience for your customers. </h4>

	
		<h3>Modules/Lessons</h3>
		<h4>Programme Outcome</h4>
<ul>
<li>Customers feel engaged &amp; informed throughout the whole journey</li>
<li>Customers feel important</li>
<li>Reduces complaints</li>
<li>Increases compliments</li>
<li>Help you win more business</li>
<li>Increases recommendations and profitable customer conversations</li>
<li>Improves external perception of your business</li>
<li>Makes it a better place to work</li>
<li>Colleagues feel important and even more confident in their roles</li>
<li>Great Customer Service drives great Customer Experience</li>
</ul>
<h4>Duration</h4>
The programme is made up of 2 x 3-hour virtual modules or 1 day in person
<h4>Programme content</h4>
<ul>
<li>Introduction and Welcome - We are all part of the same journey - what does this mean to you</li>
<li>What do we mean by Customer service and how this links to the customers experience?</li>
<li>In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset</li>
<li>Its not what you say, it is what you say and do - bringing Customer Service to life by 'Being It'</li>
<li>The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal &amp; external customers</li>
<li>Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey</li>
<li>Being on the front foot - what does this mean and how can we demonstrate this to our customers</li>
<li>Engaging with our customers, when, how often, why &amp; about what</li>
<li>Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.</li>
<li>Follow up coach to support the business in implementing this important skill as required</li>
</ul>

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
2 x 3 Hour Sessions £450.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.
Aim: To develop the customer service skills of your people so that they enhance the experience for your customers.

Modules/Lessons

Programme Outcome
Customers feel engaged & informed throughout the whole journey
Customers feel important
Reduces complaints
Increases compliments
Help you win more business
Increases recommendations and profitable customer conversations
Improves external perception of your business
Makes it a better place to work
Colleagues feel important and even more confident in their roles
Great Customer Service drives great Customer Experience
Duration
The programme is made up of 2 x 3-hour virtual modules or 1 day in person
Programme content
Introduction and Welcome - We are all part of the same journey - what does this mean to you
What do we mean by Customer service and how this links to the customers experience?
In the shoes of your customer - to get the participants thinking about what Customer Service means to different people, which in turn will impact the mindset
Its not what you say, it is what you say and do - bringing Customer Service to life by 'Being It'
The journey starts and ends with you, so how can we enhance the Customer Service we provide to our internal & external customers
Video and discussion around the key concepts of Be there, Make their day, Choose your attitude, Play - have a sense of fun linking this to creating the right customer service throughout their journey
Being on the front foot - what does this mean and how can we demonstrate this to our customers
Engaging with our customers, when, how often, why & about what
Pulling it all together- what are the critical behaviours we need to demonstrate to bring our vision of Customer Service to life.
Follow up coach to support the business in implementing this important skill as required


Mpi Learning - Professional Learning And Development Provider

Ensuring that you provide the level of service that your customers want to be delivered through your people. This programme develops the skills and behaviours that enhance the experience that your customers receive.

Customer Service

General Admission

Consett

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.

Magpie Training

Conflict Resolution

Customer Relations

Customer Journey

Conflict Management

Dealing With Difficult Customers

Customer Service Skills

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the basics and core values of customer service.Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understanding your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Customer care &ndash;what vision to have?</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Knowing and setting your limits with your customers</li><li fr-original-style="" style="box-sizing: border-box;">Understand and acknowledge your customers&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Attention to ,details</li><li fr-original-style="" style="box-sizing: border-box;">Bring meaningful changes to make the experience better</li><li fr-original-style="" style="box-sizing: border-box;">Getting the best out of your customers&rsquo; feedback</li></ul>Length:&nbsp;1 day Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the basics and core values of customer service.
Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.


Topics covered:
Understanding your customer journey better
Customer care –what vision to have?
The keys to success to remain consistent when handling customers
Managing your customer expectations successfully
Knowing and setting your limits with your customers
Understand and acknowledge your customers’ needs
Attention to ,details
Bring meaningful changes to make the experience better
Getting the best out of your customers’ feedback
Length: 1 day


Feel free to reach out if you want to know more or enquire my course!

Beyond Satisfaction - Customer service Training

Customer Experience

Customer Care

Know Your Customer (KYC)

Hospitality & Catering

Customer Success (CS)

Customer Relationship Management

Hospitality Management

Hospitality & Tourism

Hospitality

Customer Experience Management

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on the core values of customer service.

Customer service – get all the basics right and enhance your customer experience


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Understand your customer journey better</li><li fr-original-style="" style="box-sizing: border-box;">Managing your customer expectations successfully</li><li fr-original-style="" style="box-sizing: border-box;">Having the best approach and methods with returning customers</li><li fr-original-style="" style="box-sizing: border-box;">Keep bringing value to retained and loyal customers</li><li fr-original-style="" style="box-sizing: border-box;">Attention to details</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to remain consistent when handling customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills as well as your customer loyalty, feel free to check out my Training course focusing on this key topic.
Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.


Topics covered:
Understand your customer journey better
Managing your customer expectations successfully
Having the best approach and methods with returning customers
Keep bringing value to retained and loyal customers
Attention to details
The keys to success to remain consistent when handling customers
Overcoming challenges to make the experience better
Length: 4 hours


Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.

How to generate long-standing customer loyalty when dealing with clients?


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" fr-original-style="" style="box-sizing: border-box;">See customer issues and complaints as an opportunity</li><li fr-original-style="" style="box-sizing: border-box;">The keys to success to effective complaints handling</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Dealing effectively with difficult customers</li><li fr-original-style="" style="box-sizing: border-box;">Dealing effectively with previous complainers</li><li fr-original-style="" style="box-sizing: border-box;">Successfully manage your customer issues</li><li fr-original-style="" style="box-sizing: border-box;">Getting the best out of your customers&rsquo; feedback</li></ul>Length: 4 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and successfully handle complaints / complaining clients, feel free to check out my Training course focusing on this key topic.
Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.


Topics covered:
See customer issues and complaints as an opportunity
The keys to success to effective complaints handling
Having the right negotiation skills
Dealing effectively with difficult customers
Dealing effectively with previous complainers
Successfully manage your customer issues
Getting the best out of your customers’ feedback
Length: 4 hours


Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing complaints and complaining clients successfully.

All you need to know about effective complaints handling


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Basics of customer relationship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer care &ndash;from a powerful mindset to a perfect attitude</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Showing genuine care to generate trust</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identify, anticipate and fulfil your customer needs</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing and exceeding your customer expectations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding your clients&rsquo; perspective better</li></ul>Length: 3 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.
Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.


Topics covered:
Basics of customer relationship
Customer care –from a powerful mindset to a perfect attitude
Showing genuine care to generate trust
Identify, anticipate and fulfil your customer needs
Managing and exceeding your customer expectations
The keys to success to effective complaints handling
Understanding your clients’ perspective better
Length: 3 hours


Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

All you need to know about telephone etiquettes, communication and behaviours

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or your employees&#39; customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.Delivered both on-site and online, this course has been specifically tailored to cover key topics&nbsp;crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Basics of customer relationship</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Customer care &ndash;from a powerful mindset to a perfect attitude</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Showing genuine care to generate trust</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Identify, anticipate and fulfil your customer needs</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Managing and exceeding your customer expectations</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">The keys to success to effective complaints handling</li><li style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">Understanding your clients&rsquo; perspective better</li></ul>Length: 3 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.
Delivered both on-site and online, this course has been specifically tailored to cover key topics crucial to customer success and to improve customer service abilities.


Topics covered:
Basics of customer relationship
Customer care –from a powerful mindset to a perfect attitude
Showing genuine care to generate trust
Identify, anticipate and fulfil your customer needs
Managing and exceeding your customer expectations
The keys to success to effective complaints handling
Understanding your clients’ perspective better
Length: 3 hours


Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on delivering the best customer care.

Delivering the best customer care when dealing with clients


In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit. With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction. If you want to improve your or&nbsp;your employees&#39;&nbsp;customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities. Topics covered:<ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Managing expectations - overall understanding</li><li fr-original-style="" style="box-sizing: border-box;">Add values to the relationship with your clients</li><li fr-original-style="" style="box-sizing: border-box;">Knowing and setting your limits with your customers</li><li fr-original-style="" style="box-sizing: border-box;">Show genuine care to generate trust</li><li fr-original-style="" style="box-sizing: border-box;">Having the right negotiation skills</li><li fr-original-style="" style="box-sizing: border-box;">Understand and acknowledge your customers&rsquo; needs</li><li fr-original-style="" style="box-sizing: border-box;">Awareness and adaptability to the different types of customers</li><li fr-original-style="" style="box-sizing: border-box;">Overcoming challenges to make the experience better</li></ul>Length:&nbsp;4 hours Feel free to reach out if you want to know more or enquire my course!

In order to really do something with care, you have to put some passion to it. This cannot be more true when it comes to customer service. The more it is genuine, the more it is powerful and this is what I love to transmit.

With more than 13 years of experience in customer service and all the required accreditations/qualifications, I am using my expertise and vision I have for customer service to make make the best long-term impact on your customer experience and clientele satisfaction.



If you want to improve your or your employees' customer service skills and manage your customer expectations successfully, feel free to check out my Training course focusing on this key topic.
Delivered both on-site and online, this course has been specifically tailored to cover key topics are crucial to customer success and to improve customer service abilities.


Topics covered:
Managing expectations - overall understanding
Add values to the relationship with your clients
Knowing and setting your limits with your customers
Show genuine care to generate trust
Having the right negotiation skills
Understand and acknowledge your customers’ needs
Awareness and adaptability to the different types of customers
Overcoming challenges to make the experience better
Length: 4 hours


Feel free to reach out if you want to know more or enquire my course!

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on managing expectations successfully.

Successfully manage customer expectations during each stage of the customer journey


Southampton

Customer service just isn&rsquo;t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include:<ul style="color: rgb(102, 102, 102); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(102, 102, 102);"><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Customer service vs customer experience</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">The changing nature of customers and how to stay ahead</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Customer needs vs customer expectations</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">How our behaviour affects those around us and how to use the power of influence</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Communicating with customers positively and effectively</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Moments that matter</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">Building trust and integrity</li><li style="color: rgb(80, 54, 89); box-sizing: border-box;" fr-original-style=" color: rgb(80, 54, 89);">What to do when things go wrong</li></ul>

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include:
Customer service vs customer experience
The changing nature of customers and how to stay ahead
Customer needs vs customer expectations
How our behaviour affects those around us and how to use the power of influence
Communicating with customers positively and effectively
Moments that matter
Building trust and integrity
What to do when things go wrong

Sterling Training

Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include:

Customer service vs customer experience
The changing nature of customers and how to stay ahead
Customer needs vs customer expectations
How our behaviour affects those around us and how to use the power of influence
Communicating with customers positively and effectively
Moments that matter
Building trust and integrity
What to do when things go wrong

Customer Experience Excellence

<h4>Overview</h4>
						<hr />
						<div></div>
							
							Supply Management plays a very important role in order to maintain business harmony, maintaining good relationships, and information, having a smooth flow within the business process and delivering good customer service. The course will highlight some modern techniques of Project Management to implement in the supply management process. As research shows Project Management and Supply Management are very similar thus, we will learn the tools and techniques used to initiate, execute, execute and manage and control the project.

							
							<div>
						
					</div>

Overview



 
Supply Management plays a very important role in order to maintain business harmony, maintaining good relationships, and information, having a smooth flow within the business process and delivering good customer service. The course will highlight some modern techniques of Project Management to implement in the supply management process. As research shows Project Management and Supply Management are very similar thus, we will learn the tools and techniques used to initiate, execute, execute and manage and control the project.
 

Educators providing Customer Service courses in Bury St Edmunds

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