361 Customer Care courses

Professional Customer Service Skills Training Are you ready to take your customer service skills to the next level? Our comprehensive 'Professional Customer Service Skills Training' course is designed to empower you with the knowledge and techniques to excel in customer care. Our Professional Customer Service Skills Training course starts by helping you understand the essence of customer care, emphasizing the importance of building solid relationships with your customers. You'll also learn how to effectively communicate with them and take responsibility for handling complaints, turning challenging situations into opportunities for growth. In this Professional Customer Service Skills Training course, you will become familiar with the common barriers to excellent customer service, such as poor attitudes, organizational policies, and inadequate training, and guide you on overcoming them. Furthermore, this course will educate you about customer perception and expectation levels, ensuring you can consistently deliver a service that exceeds their needs. We'll take you through four actionable steps to develop excellent customer service, from analysis to implementation, ensuring your skills are adequate. Focusing on the customer is at the core of our online professional Customer Service Skills Training course. You'll learn guidelines for making positive impressions, effective listening techniques, and follow-up methods to build lasting relationships. Handling complaints with finesse is another key aspect of this course. Discover why customers don't complain and learn the five forbidden phrases to avoid. At the end of the Professional Customer Service Skills Training course, you can manage your stress in the workplace swiftly and handle the customers like a true customer service professional. Enrol in our 'Professional Customer Service Skills Training' course today and unleash your full potential in the world of customer care! Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working over the age of 16. Assessment The assessment is straightforward, you need to complete the assignment questions that will be provided to you at the end of the course, you can complete the assignment anytime you want. After you complete and submit your assignment, our tutors will assess your assignment and give you feedback if needed.  After your assignment has been assessed and you have passed, you will be qualified and will be able to apply for a course completion certificate. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:07:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on telephone etiquettes, communication and behaviours.

Customer Service - Getting it Right - 1 day training course delivered in Nottingham Enables participants to review and explore the true meaning of “excellent customer service”. It focuses on the challenges – and rewards of managing both internal and external customers effectively face to face and over the telephone.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Level 7 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 145 CPD Points|CPD & CiQ Accredited

Learn the duties and responsibilities of a construction manager and be a professional construction manager with this Diploma in Construction Management course. You will explore a range of topical Construction Management issues centred around the core themes of the project, financial management, construction procurement, organisation and leadership and built asset management. This Construction Management Diploma is suitable for both recent graduates and working professionals from a range of fields, including architecture, building, engineering, quantity surveying, structural engineering, facilities maintenance and town planning. Learning Outcomes of Construction Management Bundle: Understand the construction management lifecycle and how to achieve project success Apply cost estimation and control techniques Manage preliminary site investigations and site organization Oversee site management and the planning and management of equipment Implement effective materials management, vendor analysis, procurement, stock control, and supply chain management strategies Identify and manage the roles and responsibilities of the main participants in construction projects Ensure quality assurance and customer care Understand the legal aspects of contracting in the construction industry Manage human resources effectively Identify, assess, and manage construction management risks and value opportunities Develop and implement effective communications, information, and documentation systems Promote construction management health and safety best practices What courses are included with this Diploma in Construction Management? Course 01: Diploma in Construction Management Course 02: Construction Cost Estimation Diploma Course 03: Construction Industry Scheme (CIS) Course 04: Building Quantity Surveyor Training Level 3 Course 05: AutoCAD VBA Programming - Beginner course Course 06: Manual Handling Level 2 Course 07: Working at Height Awareness Diploma Course 08: COSHH Training and Safety - Level 2 Course 09: Electrical and Fire Safety Training - Level 2 Course 10: Facilities Management Level 3 Course 11: First Aid at Work Enroll in this CPD-accredited construction management course today and take your career to the next level. This construction management course is designed to provide you with the knowledge and skills you need to succeed in this challenging and rewarding field. You will learn about the latest industry trends and best practices, and gain a comprehensive understanding of the entire construction management lifecycle. Course Curriculum of Construction Management Bundle: Course 01: Diploma in Construction Management Introduction to Construction Management Project Life Cycle and Success Process of Cost Preliminary Site Investigation and Site Organisation Site Management Planning and Management of Equipment Materials Management Vendor Analysis Procurement Stock Control Supply Chain Management The Main Participators Quality Assurance and Customer Care Legal Aspects of Contracting Human Resources Construction Management Risk and Value Communications, Information, and Documentation Construction Management Health and Safety =========>>>>> And 10 More Courses <<<<<========= Enrol today and learn the skills and knowledge you need to succeed in this exciting Construction Management field. CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Construction Management: Anyone interested in a career in construction management. Experienced construction professionals who want to advance their careers. Students studying construction management or related disciplines. Business owners and managers who want to learn more about construction management. Requirements This Construction Management course has been designed to be fully compatible with tablets and smartphones. Career path You will be able to achieve a lucrative career because this Construction Management Bundle includes various courses as a bonus. Construction project manager: £40,000 - £80,000 Site manager: £30,000 - £60,000 Cost estimator: £25,000 - £50,000 Quantity surveyor: £25,000 - £50,000 Procurement manager: £30,000 - £60,000 Supply chain manager: £30,000 - £60,000 Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Diploma in Construction Management) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Launch your Detailing Career. Level One Motorbike is ideal for those just about to enter the detailing industry, or those who wish to reset, update and refresh their skills. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view for a new detailing career, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, target clientele, SDS and environmental conformity. This is much more than just a 'how to wash a vehicle' course, and gives your business the best possible start, optimising it for success.   The aim of Level One Motorbike is ideal for those just about to, or have recently entered the motorbike detailing industry, or those who wish to reset and refresh their skills with a focus exclusively on motorbikes. The aim is to familiarise the candidate with the processes and maintenance of two-wheeled vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. The Level 1 Course is available as a motorbike focused, or alternatively our standard vehicle course. Alternatively, candidates can book an additional day on Motorcycle Detailing as a bolt-on to an automotive Level 1 Course here if they would like to learn both sets of skills. Along the way topics covered will be: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Launch your Detailing Career on all vehicle types Level One + Motorbike is ideal for those just starting a detailing career, about to enter the detailing industry, or those who wish to reset, update, and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual-action machine polishers. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. This Level 1 Course comes bundled with our One-Day Motorbike extension course at a discounted rate to the bolt-on in isolation, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including use of paddock stands, fairing removal, mechanical areas, and much more. Alternatively, Level 1 candidates can later book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on, to complete at another suitable time. The aim of Level One is ideal for those just about to, or have recently entered the detailing industry, or those who wish to reset and refresh their skills, with the addition of a day spent exclusively on motorcycle detailing. The aim is to familiarise the candidate with the processes and maintenance of vehicles from a professional and business view, teaching the foundations of correct vehicle cleaning up to the final familiarisation of entry-level dual action machine polishers over the course of 3 days of intense training. Business practices and health and safety are explored covering areas such as pricing, marketing, SDS and environmental conformity. This Level 1 Course comes bundled with our one-day motorbike extension course, perfect to give you all the knowledge you need to complete a full detail on a motorcycle, including the use of paddock stands, fairing removal, mechanical areas, and much more. alternatively, candidates can book the Learn2 Motorcycle Detailing 1 Day course as a bolt-on to an automotive Level 1 Course to complete at another suitable time. Along the way, in addition to the motorcycle training, topics covered will be: Washing stages Wash media Environmental considerations Drying methods Bonded contamination and its removal Wheel care and maintenance Glass and hard surfaces Engine bay cleaning Vulnerable surfaces Efficiency and process PPE and safety Clothing and working practices Risk assessment Chemical knowledge Van set-ups Interior detailing Leather and soft surface care Fillers/glazing Dual action machine polishers intro Minor defect identification Paint types LSPs Final presentation Marketing Conflict resolution and customer care Financing Insurance Pricing and quotes Business Administration Memberships Social Media Manual handling Safe working practices Pre-work inspection All levels are accompanied by a full course booklet to jog your memory when needed. Practical assessment takes place as part of the original training session, at the end of the course you will be assigned a (manageable) series of case studies and exercises to complete over the period of 3 months to cement the knowledge. There is then a short externally assessed exam prior to the optional commencement of Level Two, to ensure there are no weak areas. After which the Level One accreditation is awarded and you can either progress or choose to practice the skills gained with ongoing support. Course Length 3 Days (0930 - 1600) Group Size One-to-One Location UK Detailing Academy, 2 Purlieus Barn, Ewen, Cirencester, GL7 6BY Experience / Qualification Open to all Refreshments or Lunch Refreshments included

Overview Imagine a journey where every brick and blueprint leads to mastery in construction management. The Level 3 Diploma in Construction offers just that - a comprehensive voyage through building and managing projects with finesse and expertise. This course, meticulously crafted to fuse theory with real-world applications, beckons learners to explore the intricate facets of construction management. From initial site investigations to intricate supply chain management, every module is a stepping stone towards becoming a veteran in this field. Delving deeper, the curriculum is tailored to nurture a profound understanding of various aspects crucial to the field. Learners will encounter modules like Cost Management and Risk and Value Management, essential for making informed decisions in construction projects. As the course progresses, students will encounter a rich tapestry of knowledge, including construction procurement, stock control, and the legal aspects of contracting. This programme isn't just about gaining information; it's an immersive experience of construction companies, construction jobs, and the latest construction news. Furthermore, the course isn't just an academic exercise; it's a beacon for those aspiring to be part of the construction enquirer community. Every lesson is a brushstroke in painting a broader picture of the industry, encompassing elements like quality assurance, customer care, and human resources management. With this diploma, learners are not just studying a subject; they are being sculpted into future leaders of the construction world, equipped to handle challenges with knowledge and confidence. Learning Outcomes Gain a comprehensive understanding of construction management, including site organization and management. Develop skills in cost estimation, and understand the elements and factors influencing these estimates. Acquire knowledge in managing materials, vendor analysis, and procurement processes. Understand the legalities in contracting and learn about quality assurance and customer care in this field. Enhance capabilities in managing risks, values, and human resources within this sector. Why buy this Level 3 Diploma in Construction? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Certification After studying the course materials of the Level 3 Diploma in Construction you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Level 3 Diploma in Construction course for? Individuals aiming to build a career in construction management or related fields. Graduates seeking specialized knowledge in this field. Professionals in the construction industry looking to enhance their managerial skills. Entrepreneurs planning to start or manage construction companies. Personnel in procurement, supply chain, or project management within this sector. Prerequisites This Level 3 Diploma in Construction was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Construction Manager: £35,000 - £50,000 annually Site Manager: £30,000 - £45,000 annually Quantity Surveyor: £25,000 - £40,000 annually Procurement Manager: £40,000 - £55,000 annually Health and Safety Manager: £35,000 - £50,000 annually Project Manager: £40,000 - £60,000 annually Course Curriculum Level 3 Diploma in Construction Module 01: Introduction to Construction Management 00:19:00 Module 02: Project Life Cycle and Success 00:28:00 Module 03: Cost Management 00:22:00 Module 04: Preliminary Site Investigation and Site Organisation 00:24:00 Module 05: Site Management 00:19:00 Module 06: Cost Estimation 00:34:00 Module 07: Elements and Factors influencing Cost Estimation 00:16:00 Module 08: Planning and Management of Equipment 00:32:00 Module 09: Construction Materials Management 00:22:00 Module 10: Vendor Analysis in Construction Management 00:24:00 Module 11: Construction Procurement 00:18:00 Module 12: Stock Control 00:22:00 Module 13: Supply Chain Management 00:21:00 Module 14: The Main Participators 00:21:00 Module 15: Quality Assurance and Customer Care 00:21:00 Module 16: Legal Aspects of Contracting 00:19:00 Module 17: Human Resources Management 00:22:00 Module 18: Risk and Value Management 00:21:00 Module 19: Communications, Information and Documentation of Construction 00:24:00 Module 20: Health and Safety in Construction Management 00:24:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step