2415 Coordinator courses

Food Hygiene and Safety Level 3 with HACCP included To guarantee the safety and quality of food items, obtaining a Food Hygiene and Safety Level 3 certification is essential. This certification includes Hazard Analysis and Critical Control Points (HACCP). With the strict rules around food safetyin the UK, this certificate is crucial. Those who hold a Level 3 certification are qualified to establish and oversee strong food safety systems, which lowers the possibility of contamination and guarantees legal compliance. Professionals holding this Food Hygiene and Safety credential are still in high demand, particularly in the food manufacturing, catering, and hospitality industries. Opportunities for employment include positions as HACCP coordinators, quality assurance managers, and inspectors of food safety. Although salaries vary based on experience and region, they normally fall between £25,000 and £40,000 per year. Furthermore, the industry is growing rather than contractingdue to rising consumer knowledge of food safety regulations and the growing food sector, which makes it a stable and favorable subject for career advancement. Key Features This Food Hygiene and Safety Level 3 (HACCP Included) Course Includes: This Food Hygiene and Safety (HACCP Included) Course is CPD Certified. Level 3 Diploma Free Certificate Developed by Specialist Lifetime Access on this Food Hygiene and Safety (HACCP Included) Course Course Curriculum Food Hygiene and Safety Level 3 (HACCP Included): Module 01: Fundamentals of Food Safety Module 02: Roles, Policies, and Responsibilities of a Food Supervisor Module 03: Understanding Laws and Legislation in Food Safety Module 04: Introduction to Food Safety Management Systems (FSMS) and HACCP Module 05: Implementing FSMS and Utilising Tools Module 06: Causes of Food Poisoning Module 07: Identification and Prevention of Contamination Module 08: Implementing Hazard Control Measures Module 09: In-Depth Analysis of Food Poisoning and Related Illnesses Module 10: Understanding Food Toxins and Their Prevention Module 11: Risks and Best Practices in Food Handling Module 12: Temperature Control Measures Module 13: Recording and Monitoring Temperatures Module 14: Prevention of Spoiled Food Module 15: Designing Food Premises for Safety Module 16: Efficient Waste Disposal, Cleaning, and Disinfection Module 17: Pest Management in Food Facilities Module 18: Effective Training and Supervision of Staff Learning Outcomes Food Hygiene and Safety Level 3 (HACCP Included): Fundamentals of Food Safety: Identify key food hygiene and food safety principles for compliance and implementation. Roles and Responsibilities: Demonstrate understanding of food supervisor duties, policies, and legal obligations. FSMS and HACCP: Apply knowledge to establish and manage Food Safety Management Systems. Contamination Prevention: Implement hazard control measures for identification and prevention of contamination. Temperature Control: Execute effective temperature control measures and monitor recording processes. Facility Safety: Design and maintain food premises ensuring food safety standards and regulations compliance. Certification After completing this Food Hygiene and Safety Level 3 (HACCP Included) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Food Hygiene and Safety Level 3 (HACCP Included) course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Food Hygiene and Safety Level 3 (HACCP Included). Moreover, this course is ideal for: Food industry professionals seeking advanced food hygiene and food safety knowledge. Aspiring managers in hospitality and catering sectors want to learn about food hygiene and food safety. Regulatory compliance officers responsible for food hygiene and food safety oversight. Quality control personnel focusing on maintaining food safety standards. Individuals aspiring to enhance their expertise in food hygiene and food safety. Requirements This Food Hygiene and Safety Level 3 (HACCP Included) course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Food Hygiene and Safety Level 3 (HACCP Included). Moreover, this course is ideal for: Career path After finishing the Food Hygiene and Safety course you will have multiple job positions waiting. Some Job sectors of Food Hygiene and Safety are: Catering Manager - £30K to £40K/year Food Safety Manager - £25K to £40K/year Quality Assurance Technician - £20K to £30K/year Environmental Health Officer - £25K to £45K/year Hygiene Supervisor - £20K to £35K/year Compliance Officer - £25K to £40K/year Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

>>Diploma in School Administration << School administration involves overseeing all aspects of the school, from creating a safe learning environment to managing the school budget. School administrators are the professionals who oversee the various administrative tasks that keep a school running smoothly. School administration is typically led by a principal in elementary, middle, and high schools, and may also include assistant principals, instructional coordinators, athletic directors, and other support staff depending on the school. Superintendents can also be school administrators. This Diploma in School Administration course aims to provide students with the skills required to advance their careers in this field. This Diploma in School Administration course covers the School Administrator's responsibilities in detail, as well as the various types of schools and workplace development. This exclusive Diploma in School Administration course also includes critical issues such as behavioural problems, attendance monitoring, and maintaining school culture. Furthermore, you will gain valuable professional development skills such as time management, problem-solving, and organisation, which are necessary for any administrative role. Learning Outcomes After completing this Diploma in School Administration Bundle course, learner will be able to: Gain a thorough understanding of school administrator Gain a solid understanding of the school types in the UK Understand workplace development Know how to create and maintain a school culture Understand the educational administration and management Understand safeguarding students Understand child development Understand serious behavioural issues and problems of students Know how to manage school premises Understand safety and maintenance as an administrator Understand self-management and dealing with stress Why Choose Diploma in School Administration Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Diploma in School Administration Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ** Main Course: School Administrator Training ** Free Courses ** Course 02: Teaching Assistant Course 03: Primary Teaching Diploma Course 04: Level 2 Award in Support Work in Schools and Colleges ** Other Benefits of Diploma in School Administration** Free 4 PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate will provide as soon as completing the Diploma in School Administration course] >>Diploma in School Administration << Course Curriculum of School Administrator Training Module 01: An Overview of School Administration Module 02: School Types in the UK Module 03: Understand Workplace Development Module 04: How to Create and Maintain a School Culture? Module 05: Understand The Educational Administration and Management Module 06: Understand Safeguarding Students Module 07: Understand Child Development Module 08: Serious Behavioural Issues and Problems of Students Module 09: Understanding Managing School Premises Module 10: Safety and Maintenance As an Administrator Module 11: Self-Management and Dealing with Stress >>------------------<< Assessment Method After completing each module of the Diploma in School Administration Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Diploma in School Administration course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? >>Diploma in School Administration << If you want to start a new career as a School Administrator and gain relevant skills, our Diploma in School Administration is a great place to start. Furthermore, this course is designed for anyone interested in gaining in-demand School Administrator expertise to help launch a career as a School Administrator personnel or improve their business aptitude. Requirements >>Diploma in School Administration << There are no specific requirements for this Diploma in School Administration course because it does not require any advanced knowledge or skills. Career path The Diploma in School Administration course will help you advance your career and show you the way to positions such as School administrator, Teacher, School principal and so on. Also In general, you can expect a starting salary of around £18,000-£26,000 With experience, it would raise between £27,000 -£40,000 At the managerial level, you can earn around £50,000

Special Needs: Special Needs Course Online This exclusive Special Needs: Special Needs Course Course is designed to provide you with the knowledge and skills required for a career in special education. This Special Needs: Special Needs diploma will teach you everything you need to know about SEN and its importance in society. You will learn about the various ways in which schools provide services to children with special needs. You will also gain a thorough understanding of a SENCO's roles and responsibilities. This Special Needs: Special Needs diploma Course will further educate you on behavioural issues and common Special Needs (SEN) conditions found in schools. Main Course: Special Educational Needs (SEN) Course Free Courses included with Special Needs: Special Needs Course: Along with Special Needs Course you will get free Level 3 Award for Special Educational Needs Coordinators in Early Years Settings Special Offers of this Special Needs: Special Needs Course: This Special Needs: Special Needs Course includes a FREE PDF Certificate. Lifetime access to this Special Needs: Special Needs Course Instant access to this Special Needs: Special Needs Course 24/7 Support Available to this Special Needs: Special Needs Course Special Needs: Special Needs Course Online Our Special Needs: Special Needs Course is designed and taught by renowned experts in special education. The Special Needs: Special Needs Course covers a wide range of special education topics, from understanding different disabilities to implementing effective teaching strategies. With this Special Needs: Special Needs Course benefits from practical and real-life case studies that prepare you for real-world challenges. The Special Needs: Special Needs Course includes multiple instructional videos, instructive images, directions, support, and other resources. You will have access to online help during the Special Needs: Special Needs Course. The Special Needs: Special Needs Course is conveniently available online, allowing you to study at your own speed and from the comfort of your own home. The Special Needs: Special Needs Course modules are accessible from any device and location with an internet connection. Who is this course for? Special Needs: Special Needs Course This Special Needs: Special Needs Course is ideal for anyone who wants to learn more about Special Education Needs (SEN). However, this diploma will primarily benefit job seekers seeking a career in the SEN Field as well as employees in the SEN field, including: Teachers SEN Counsellors Parents with Special Needs Children Behavioural Analysts Requirements Special Needs: Special Needs Course To enrol in this Special Needs: Special Needs Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Special Needs: Special Needs Course. Be energetic and self-motivated to complete our Special Needs: Special Needs Course. Basic computer Skill is required to complete our Special Needs: Special Needs Course. If you want to enrol in our Special Needs: Special Needs Course, you must be at least 15 years old. Career path Special Needs: Special Needs Course This Special Needs: Special Needs Course will allow you to kickstart your career in the relevant field.

Wedding Planner: Wedding Planner Online Training Make one's event more memorable - Discover your potential to build a fulfilling career by obtaining our Level 5 Diploma in Wedding Planner. Are you looking to work in one of the event planning industry's most satisfying and lucrative branches? Your career could be committed to giving life to the most imaginative and challenging dreams by pursuing a Level 5 Diploma in Wedding Planner. Everything you need to know about this subject and pursuing a career in it is covered in our Level 5 Diploma in Wedding Planner: Wedding Planner Course. With the help of this specialised Level 5 Diploma in Wedding Planner, develop the abilities, expertise, and self-assurance necessary for success. Enrol in the Level 5 Diploma in Wedding Planner: Wedding Planner Course right away to advance your educational and career objectives. Main Course: Level 5 Diploma in Wedding Planner Free Courses are including with this Wedding Planner: Wedding Planner Course Along with The Wedding Planner: Wedding Planner Course, We Offer a free Event Management Course Along with The Wedding Planner: Wedding Planner Course, We Offer a free Level 3 Supervising Food Safety in Catering Course Special Offers of this Wedding Planner: Wedding Planner Course This Wedding Planner: Wedding Planner Course includes a FREE PDF Certificate. Lifetime access to this Wedding Planner: Wedding Planner Course Instant access to this Wedding Planner: Wedding Planner Course Get FREE Tutor Support to this Wedding Planner: Wedding Planner Course Wedding Planner: Wedding Planner The advanced level diploma course "Wedding Planner: Wedding Planner Course" examines and investigates the roles and responsibilities of an event planner by offering all pertinent data. Are you interested in organizing events? Everything you need to know about this subject and pursuing a career in it is covered in our Wedding Planner course. Being a successful wedding planner requires the ability to multitask numerous equally important tasks. Who is this course for? Wedding Planner: Wedding Planner Online Anybody looking to obtain their first professional job in this exciting industry or advance in their present position may consider our Level 5 Diploma in Wedding Planner. Requirements Wedding Planner: Wedding Planner Online To enrol in this Wedding Planner: Wedding Planner Course, students must fulfil the following requirements. To join in our Wedding Planner: Wedding Planner Course, you must have a strong command of the English language. To successfully complete our Wedding Planner: Wedding Planner Course, you must be vivacious and self driven. To complete our Wedding Planner: Wedding Planner Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Wedding Planner: Wedding Planner Course. Career path Wedding Planner: Wedding Planner Online Those who successfully complete the Level 5 Diploma in Wedding Planner: Wedding Planner may pursue careers as conference planners, event planners, exhibition coordinators, or event operations managers.

Wedding Planner & Event Management Course - CPD Accredited Make one's event more memorable - Discover your potential to build a fulfilling career by obtaining our Level 5 Diploma in Wedding Planner. Are you looking to work in one of the event planning industry's most satisfying and lucrative branches? Your career could be committed to giving life to the most imaginative and challenging dreams by pursuing a Wedding Planner. Everything you need to know about this subject and pursuing a career in it is covered in our Wedding Planner Course. With the help of this specialised Wedding Planner, develop the abilities, expertise, and self-assurance necessary for success. We organised our Wedding Planner into 9 wonderful modules. You will get a solid theoretical and practical foundation from this Wedding Planner programme, which will advance your expertise and skills in the wedding planning field. The tone, location of the ceremony, and photography requirements are all thoroughly outlined in the Wedding Planner course. After finishing this Wedding Planner course, you'll be able to give your clients sound financial advice. Also, you will be able to minimise and manage all difficulties associated with the wedding plan with the help of Wedding Planner. Enrol in the Wedding Planner Course right away to advance your educational and career objectives. Wedding Planner & Event Management Course - CPD Accredited This Wedding Planner: Wedding Planner Course includes a FREE PDF Certificate. Lifetime access to this Wedding Planner: Wedding Planner Course Instant access to this Wedding Planner: Wedding Planner Course Get FREE Tutor Support to this Wedding Planner: Wedding Planner Course Wedding Planner & Event Management Course - CPD Accredited Unleash your potential in the thriving world of event planning with our Wedding Planner: Wedding Planner! This comprehensive Wedding Planner: Wedding Planner course offers you everything needed to bring imaginative, memorable celebrations to life. With the Wedding Planner: Wedding Planner diploma, you'll develop essential skills, expertise, and confidence for a successful career in wedding planning. Divided into nine enriching modules, our Wedding Planner course covers every detail—from ceremony tone to venue selection and photography. Gain practical insights on managing finances and solving challenges with ease. Take the leap—enroll in our Wedding Planner: Wedding Planner to advance your career today! Who is this course for? Wedding Planner & Event Management Course - CPD Accredited Anybody looking to obtain their first professional job in this exciting industry or advance in their present position may consider our Level 5 Diploma in Wedding Planner. Requirements Wedding Planner & Event Management Course - CPD Accredited To enrol in this Wedding Planner: Wedding Planner Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Wedding Planner: Wedding Planner Course. Be energetic and self-motivated to complete our Wedding Planner: Wedding Planner Course. Basic computer Skill is required to complete our Wedding Planner: Wedding Planner Course. If you want to enrol in our Wedding Planner: Wedding Planner Course, you must be at least 15 years old. Career path Wedding Planner & Event Management Course - CPD Accredited Those who successfully complete the Wedding Planner: Wedding Planner may pursue careers as conference planners, event planners, exhibition coordinators, or event operations managers.

Level 2 Certificate in Counselling Skills Training Unlock your potential with our special Level 2 Certificate in Counselling Skills course! Have you discovered it is beneficial to get counselling for people you know? Do you agree that a counselor may offer assistance to people in a variety of circumstances? This Level 2 Certificate in Counselling Skills programme will give you the necessary comprehension, knowledge, and abilities to assist people in improving their own well-being. Counselors are more in demand than ever due to the UK's current mental health crisis. In our Level 2 Certificate in Counselling Skills You will learn about fundamental counseling skills and how to apply them in a counseling relationship by completing this. Throughout this Level 2 Certificate in Counselling Skills, you will also learn about counseling theory. The ethical framework that guides how counselors utilize their abilities is also a part of Level 2 Certificate in Counselling Skills programme. Additionally, you'll understand exactly what makes a good counselor in our Level 2 Certificate in Counselling Skills. You'll also learn how to build successful relationships with clients and improve your listening abilities from this Level 2 Certificate in Counselling Skills . You'll learn about diversity and ethics in counseling through this Level 2 Certificate in Counselling Skills. Our Level 2 Certificate in Counselling Skills also covers the value of exploring therapeutic approaches and self-development. So, start your new career in counseling right away with this Level 2 Certificate in Counselling Skills! Main Course: Level 2 Certificate in Counselling Skills Special Offers of this Level 2 Certificate in Counselling Skills Course This Level 2 Certificate in Counselling Skills Course includes a FREE PDF Certificate. Lifetime access to this Level 2 Certificate in Counselling Skills Course Instant access to this Level 2 Certificate in Counselling Skills Course Get FREE Tutor Support to this Level 2 Certificate in Counselling Skills Course Level 2 Certificate in Counselling Skills The goal of this Level 2 Certificate in Counseling Skills program is to equip you with the knowledge and abilities needed to function as a counselor or to advance your existing career in counseling. Who is this course for? Level 2 Certificate in Counselling Skills Everyone, including tutors, counseling psychologists, and wellbeing coordinators, is eligible to enrol in this Level 2 Certificate in Counseling Skills. Important Note: OurLevel 2 Certificate in Counselling Skills course focuses on knowledge. If you are seeking a formal qualification, please consider the following alternatives: Level 2 Certificate in Counselling Skills (RQF) Level 1 Certificate in Counselling Skills (RQF) NCFE CACHE Level 2 Certificate in Counselling Skills Counselling Skills (RQF) Requirements Level 2 Certificate in Counselling Skills To enrol in this Level 2 Certificate in Counselling Skills Course, students must fulfil the following requirements. To join in our Level 2 Certificate in Counselling Skills Course, you must have a strong command of the English language. To successfully complete our Level 2 Certificate in Counselling Skills Course, you must be vivacious and self driven. To complete our Level 2 Certificate in Counselling Skills Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Level 2 Certificate in Counselling Skills Course. Career path Level 2 Certificate in Counselling Skills Taking this Level 2 Certificate in Counseling Skills can open up a wide range of professional options for you, including: Psychologist: £25,000 to £35,000 annually Counselor for mental health: £35,000 to £40,000 annually Professional Counselor: £25,000 to £35,645 annually

Interview Skills: Ace the Interview Course Overview: "Interview Skills: Ace the Interview" is a comprehensive course designed to equip learners with essential strategies and techniques to excel in job interviews. Through this course, learners will gain a deeper understanding of interview dynamics, including how to present themselves confidently, handle common and challenging questions, and leave a positive impression on potential employers. The course is tailored to provide clear, actionable advice that can be applied to interviews across various industries. Whether you are preparing for your first job interview or looking to refine your skills, this course offers valuable insights to ensure you stand out in the competitive job market. Course Description: This course covers key areas of interview preparation, including how to craft a compelling self-presentation, research the company, and effectively answer both standard and tough questions. Learners will explore strategies for handling behavioural questions, demonstrating relevant skills, and creating lasting positive impressions. Each module is designed to progressively build knowledge, offering practical approaches to navigating interviews with confidence. The course also addresses the critical aspect of salary negotiations and provides insights on how to respond to sensitive questions. By the end of the course, learners will have honed their interview skills and be well-prepared for success in their job search. Interview Skills: Ace the Interview Curriculum: Module 01: Introduction Module 02: The Warm Up Module 03: The Core Module 04: Let’s Talk About Money Module 05: General Instructions (See full curriculum) Who is this course for? Individuals seeking to improve their job interview performance. Professionals aiming to advance their career through better interview techniques. Beginners with an interest in understanding the interview process. Anyone looking to refine their approach to job interviews. Career Path: Job Seekers Recruitment Coordinators Career Coaches HR Assistants Interview Preparation Consultants

🛠️ Forge a Healthier Workplace: Ergonomics in Industrial Facilities Training Course! 🌐 Are you ready to revolutionize the well-being of your workforce and enhance productivity in industrial settings? Enroll in our Ergonomics in Industrial Facilities Training Course, a comprehensive program crafted to identify, assess, and address ergonomic risk factors unique to industrial environments. Join us on a journey where ergonomic excellence meets industrial innovation. 🌟 Module 1: Introduction to Identifying and Assessing Ergonomic Risk Factors Embark on your journey with Module 1, providing a comprehensive introduction to identifying and assessing ergonomic risk factors in industrial facilities. Develop the skills to recognize potential hazards, conduct thorough assessments, and lay the foundation for a proactive approach to ergonomic safety. 🔧 Module 2: Ergonomic Solutions and Interventions Training for Industrial Facility Master the art of ergonomic solutions in Module 2, focusing on interventions tailored for industrial facilities. Explore innovative strategies to address ergonomic challenges, implement effective solutions, and enhance the ergonomic design of workstations and processes in industrial settings. 🚀 Module 3: Ergonomics Committees and Coordinators for Industrial Facility Design and Planning Optimize your ergonomic practices with Module 3, dedicated to establishing ergonomic committees and coordinators for industrial facility design and planning. Learn how to integrate ergonomic considerations into facility design, fostering a collaborative approach to ergonomic excellence. 📊 Module 4: Ergonomic Assessments and Improvements of Interventions and Sustaining Programs Enhance your ergonomic initiatives in Module 4, focusing on assessments, improvements, and sustaining ergonomic programs. Learn to conduct regular assessments, implement improvements based on feedback, and ensure the longevity and effectiveness of ergonomic interventions in industrial facilities. 🌐 Module 5: Emerging Trends and Technologies for Holistic Approach Stay ahead of the curve with Module 5, exploring emerging trends and technologies for a holistic ergonomic approach. Delve into the latest advancements shaping the field of industrial ergonomics, ensuring your workplace is at the forefront of innovation and well-being. 🌟 Module 6: Ergonomics Maintenance Evaluation and Future Considerations Cap off your training with Module 6, where you'll focus on ergonomics maintenance evaluation and future considerations. Summarize key takeaways, assess the success of your ergonomic initiatives, and explore future considerations to keep your industrial facility at the forefront of ergonomic excellence. ️ Why Choose Our Ergonomics in Industrial Facilities Training Course? Expert-Led Training: Learn from seasoned ergonomics professionals with expertise in industrial settings. Practical Simulations: Engage in hands-on simulations, real-world scenarios, and practical exercises to reinforce theoretical knowledge. Customizable Training: Tailor the course to suit the specific needs of your industrial facility, ensuring maximum relevance. Future-Ready Focus: Explore emerging trends and technologies, future-proofing your ergonomic practices in industrial environments. Don't let ergonomic challenges hinder the well-being and productivity of your workforce! Enroll now in the Ergonomics in Industrial Facilities Training Course and empower yourself with the knowledge and skills needed to create a healthier and more efficient workplace. Your journey to ergonomic excellence in industrial settings begins here! 🛠️✨🎓 Course Curriculum Module 1 Introduction to Identifying and Assessing Ergonomic Risk Factors Introduction to Identifying and Assessing Ergonomic Risk Factors 00:00 Module 2 Ergonomic Solutions and Interventions Training for Industrial Facility Ergonomic Solutions and Interventions Training for Industrial Facility 00:00 Module 3 Ergonomics Committees and Coordinators for Industrial Facility Design and Planning Ergonomics Committees and Coordinators for Industrial Facility Design and Planning 00:00 Module 4 Ergonomic Assessments and Improvements of Interventions and Sustaining Programs Ergonomic Assessments and Improvements of Interventions and Sustaining Programs 00:00 Module 5 Emerging Trends and Technologies for Holistic Approach Emerging Trends and Technologies for Holistic Approach 00:00 Module 6 Ergonomics Maintenance Evaluation and Future Considerations Ergonomics Maintenance Evaluation and Future Considerations 00:00

Focussing on utility tracing products and established safe systems of works the course aims to provide delegates with sufficient information, knowledge and confidence to conduct a utility survey and mark up. CITB grant may be available for organisations registered with the Construction Industry Training Board Book via our website @ https://www.vp-ess.com/training/utility-detection/utility-tracing-including-use-of-precision-locators/ or via email at: esstrainingsales@vpplc.com or phone on: 0800 000 346

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions