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897 Contract Management courses

Customer Service Management

5.0(10)

By Apex Learning

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 total length •Module One - Customer Service : Who We Are and What We Do: 00:16:00 •Module Two - Customer Service : Establishing Your Attitude: 00:12:00 •Module Three - Customer Service : Identifying and Addressing Customer Needs: 00:11:00 •Module Four - Customer Service : Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:09:00 •Module Six - Customer Service : Giving Customer Service over the Phone: 00:11:00 •Module Seven - Customer Service : Providing Electronic Customer Service: 00:11:00 •Module Eight - Customer Service : Recovering Difficult Customers: 00:14:00 •Module Nine - Customer Service : Understanding When to Escalate: 00:13:00

Customer Service Management
Delivered Online On Demand1 hour 51 minutes
£12

Customer Relationship Management

5.0(10)

By Apex Learning

Overview This comprehensive course on Customer Relationship Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Customer Relationship Management comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Relationship Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Relationship Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 03:18:00 total length •Introduction to Customer Relationship Management (CRM): 00:22:00 •CRM Fundamentals: 00:24:00 •CRM Strategies: 00:33:00 •Data Analysis in CRM: 00:28:00 •CRM Databases: 00:21:00 •Deepening Customer Relationship: 00:23:00 •Handling Customer Complaints: 00:22:00 •Future of CRM: 00:25:00 •Assignment - Customer Relationship Management: 00:00:00

Customer Relationship Management
Delivered Online On Demand3 hours 18 minutes
£12

Performance Centered Asset Management

5.0(10)

By Apex Learning

Overview This comprehensive course on Performance Centered Asset Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Performance Centered Asset Management comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Performance Centered Asset Management. It is available to all students, of all academic backgrounds. Requirements Our Performance Centered Asset Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 19 lectures • 03:27:00 total length •Introduction: 00:06:00 •Industrial Maintenance: 00:30:00 •Dependability (RAMS): 00:10:00 •Asset Classification: 00:12:00 •Asset Analysis: 00:12:00 •Planning & Scheduling Part-1: 00:07:00 •Planning & Scheduling Part-2: 00:10:00 •The Process as a Whole: 00:08:00 •Implement the Foundations: 00:18:00 •Organising Predictive Maintenance Program: 00:28:00 •Parts Replacement Period: 00:10:00 •Insurance Spares Optimisation: 00:09:00 •Computerised Maintenance Management System (CMMS): 00:06:00 •Maintenance Outsourcing: 00:04:00 •Maintenance Costs: 00:06:00 •Ratios and Performance Indicators: 00:14:00 •Reliability-Centered Maintenance (RCM): 00:08:00 •Total Productive Maintenance (TPM): 00:09:00 •Resource - Performance Centered Asset Management: 00:00:00

Performance Centered Asset Management
Delivered Online On Demand3 hours 27 minutes
£12

Strategic Planning and Analysis for Marketing

5.0(10)

By Apex Learning

Overview This comprehensive course on Strategic Planning and Analysis for Marketing will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Strategic Planning and Analysis for Marketing comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? After successfully completing the course you will be able to order your certificate, these are included in the price. Who is This course for? There is no experience or previous qualifications required for enrolment on this Strategic Planning and Analysis for Marketing. It is available to all students, of all academic backgrounds. Requirements Our Strategic Planning and Analysis for Marketing is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 3 sections • 11 lectures • 03:30:00 total length •Module 1: An Introduction to Strategic Planning: 00:15:00 •Module 2: Development of a Strategic Plan: 00:23:00 •Module 3: Strategic Planning for Marketing: 00:12:00 •Module 4: Strategic and Marketing Analysis: 00:13:00 •Module 5: Internal Analysis: 00:23:00 •Module 6: External Analysis: 00:23:00 •Module 7: Market Segmentation, Targeting and Positioning: 00:16:00 •Module 8: Approaches to Customer Analysis: 00:22:00 •Module 9: Approaches to Competitor Analysis: 00:23:00 •Mock Exam - Strategic Planning and Analysis for Marketing: 00:20:00 •Final Exam - Strategic Planning and Analysis for Marketing: 00:20:00

Strategic Planning and Analysis for Marketing
Delivered Online On Demand3 hours 30 minutes
£12

Airport Management Course

By Training Tale

Airport Management : Airport Management This comprehensive Airport Management course covers all aspects of airport operations, from ground handling and air traffic control to passenger services and airport security. Our Airport Management course provides you with the knowledge and skills needed to succeed in the fast-paced and dynamic world of airport management. Our Airport Management program is designed by experts in the field. With this Airport Management : Airport Management course, you will learn through a combination of theoretical study and hands-on experience, making you highly sought after by employers in the Airport Management industry. Our Airport Management : Airport Management course covers a wide range of topics, including Airport Planning and Development, Airport Management and Operations. Upon completion of our Airport Management program, you will be equipped with the skills and knowledge needed to manage airports effectively, ensuring the safe and efficient operation of the entire Airport Management. Special Offers of this Airport Management: Airport Management Course This Airport Management: Airport Management Course includes a FREE PDF Certificate. Lifetime access to this Airport Management: Airport Management Course Instant access to this Airport Management: Airport Management Course Get FREE Tutor Support from Monday to Friday in this Airport Management: Airport Management Course Main Course Level 5 Diploma in Airport Management Gift Courses Course 01: Project Management Course Course 02: Leadership and Management Course Course 03: Communication Skills Course Course 04: Level 4 Time Management [ Note: Free PDF certificate will provide as soon as complete the Airport Management : Airport Management ] Airport Management : Airport Management Industry Experts Designed this Airport Management: Airport Management course into 20 detailed modules. Assessment Method of Airport Management: Airport Management After completing each module of the Airport Management : Airport Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Airport Management: Airport Management After completing the MCQ/Assignment assessment for this Airport Management : Airport Management course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Airport Management : Airport Management The Airport Management: Airport Management Course is ideal for anyone interested in pursuing a career in airport management. Requirements Airport Management : Airport Management Students who intend to enrol in this Airport Management: Airport Management course must meet the following requirements: Airport Management: Good command of the English language Airport Management: Must be vivacious and self-driven Airport Management: Basic computer knowledge Airport Management: A minimum of 16 years of age is required Career path Airport Management : Airport Management With the help of the Airport Management: Airport Management course, you will be able to seek several promising career opportunities. Certificates Certificate of completion Digital certificate - Included

Airport Management Course
Delivered Online On Demand40 hours
£15

Event Management

5.0(10)

By Apex Learning

Overview This comprehensive course on Event Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Event Management comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Event Management. It is available to all students, of all academic backgrounds. Requirements Our Event Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 7 lectures • 04:03:00 total length •Event Planning: 00:32:00 •Steps for Planning an Event: 00:49:00 •Invitations, Greetings, and Dress Code: 00:24:00 •Table Manners and Table Settings: 00:38:00 •The Event: 00:23:00 •What is Event Management: 00:37:00 •Types of Events: 00:40:00

Event Management
Delivered Online On Demand4 hours 3 minutes
£12

Key Account Management Course

5.0(10)

By Apex Learning

Overview This comprehensive course on Key Account Management Course will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Key Account Management Course comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Key Account Management Course. It is available to all students, of all academic backgrounds. Requirements Our Key Account Management Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 14 sections • 13 lectures • 05:44:00 total length •Introduction to Key Account Management: 00:32:00 •Purpose of Key Account Management: 00:26:00 •Understanding Key Accounts: 00:28:00 •Elements of Key Account Management: 00:37:00 •What Makes a Good Key Account Manager: 00:35:00 •Building and Delivering Value to Key Accounts: 00:21:00 •Key Account Planning: 00:22:00 •Business Customer Marketing and Development: 00:29:00 •Developing Key Relationships: 00:42:00 •The Importance of Record Keeping for Key Account Management: 00:18:00 •Internal KAM Aspects: 00:26:00 •The Value Proposition: 00:28:00 •Assignment - Key Account Management: 00:00:00

Key Account Management Course
Delivered Online On Demand5 hours 44 minutes
£12

Commercial Law

5.0(10)

By Apex Learning

Overview This comprehensive course on Commercial Law will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Commercial Law comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Commercial Law . It is available to all students, of all academic backgrounds. Requirements Our Commercial Law is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 8 sections • 8 lectures • 02:31:00 total length •Introduction of Commercial law: 00:19:00 •Business Organisations: 00:31:00 •International Trade: the Theory, the Institutions, and the Law: 00:24:00 •Sales of Goods Law: 00:21:00 •Consumer Law and Protection: 00:28:00 •E-Commerce Law: 00:13:00 •Competition Law: 00:15:00 •Assignment - Commercial Law: 3 days

Commercial Law
Delivered Online On Demand2 hours 31 minutes
£12

Compliance Administrator

5.0(10)

By Apex Learning

Overview This comprehensive course on Compliance Administrator will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Compliance Administrator comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Compliance Administrator. It is available to all students, of all academic backgrounds. Requirements Our Compliance Administrator is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 8 sections • 8 lectures • 03:20:00 total length •Introduction To Compliance: 00:17:00 •Five Basic Elements Of Compliance: 00:25:00 •Compliance Management System (CMS): 00:26:00 •Compliance Audit: 00:38:00 •Compliance And Ethics: 00:26:00 •Risk And Types Of Risk: 00:25:00 •Introduction To Risk Management: 00:25:00 •Risk Management Process: 00:18:00

Compliance Administrator
Delivered Online On Demand3 hours 20 minutes
£12

Management Level 5

5.0(10)

By Apex Learning

Overview This Management Level 5 course meticulously delves into understanding the complexities and nuances of modern leadership, catering to those keen on mastering the art of effective management. This course has been curated meticulously to offer insights into various facets of management and leadership. From understanding the fundamental theories that govern administration to honing skills like negotiation and communication, the curriculum is a comprehensive voyage through the disciplines that develop a proficient manager. One would also find a detailed exploration of contemporary issues like corporate responsibility and the nuances of navigating office politics, promising a well-rounded educational experience.In addition to managerial theories and practices, the Management Level 5 course is robustly equipped to impart essential technological skills. With extensive modules on Microsoft Word, Excel, and PowerPoint, learners are primed to excel in the modern digital workspace, harnessing the power of these tools to augment their managerial prowess. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Management Level 5. It is available to all students, of all academic backgrounds. Requirements Our Management Level 5 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 22 sections • 23 lectures • 04:37:00 total length •Understanding Management and Leadership: 00:40:00 •Leadership Theories: 00:25:00 •Improving Management and Leadership Performance: 00:15:00 •High Performance Teams: 00:32:00 •Motivating Employees: 00:26:00 •Organisational Skills: 00:26:00 •Talent Management: 00:37:00 •Succession Planning: 00:24:00 •Business Process Management: 00:28:00 •Communication Skills: 00:27:00 •Negotiation Techniques: 00:15:00 •Managing Meetings and Giving Feedback: 00:21:00 •Managing Change: 00:22:00 •Time Management: 00:06:00 •Stress Management: 00:15:00 •Emotional Intelligence in Leadership: 00:32:00 •Managing Conflict: 00:14:00 •Dealing with Office Politics: 00:34:00 •Risk Management: 00:35:00 •Corporate Responsibility and Ethics: 00:14:00 •Microsoft Word: 08:06:00 •Microsoft Excel: 03:59:00 •Microsoft PowerPoint: 08:24:00

Management Level 5
Delivered Online On Demand4 hours 37 minutes
£12