dm training consultants ltd
Portlethen
I have spent over 25 years in the hospitality business, working and
understanding people at all levels of customer service. Initially I worked in
various hotels throughout Scotland learning all aspects of customer service
journey and working at high levels of customer service delivery. I do love to
see customer service carried out naturally and without Donna Matherseffort where
customer service facing staff just ‘get it’. All too often unfortunately we see
businesses who focus on customers now and again but not tapping into the detail
or emotions that go along with delivering something special for your customers.
I started DM Training in 2006 to help put some of my experiences and knowledge
into practice and deliver training to help businesses rise to the ever
increasing challenges we come across in today’s market place. Having my own
business has been a real life challenge but the rewards personally have been
exciting and it has enabled me to look at the things in life that really matter.
Firstly, I have learnt that in order to capture your audience when in a training
role, make it fun and appealing to everyone. Doesn’t matter the subject area, if
its not captured your audience then it is not being effective. Secondly - you
can if you think you can. By delivering training using this principle you can
deliver effective training that matters and get results. My training has taken
me all over Scotland delivering training to a variety of organisations at
various levels and this is what makes it exciting and keeps the energy alive. I
do hope you get a chance to come along to one of our training courses on offer
and enjoy the experience.
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