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110 Educators providing Conflict Resolution courses

Blue Stream Academy

blue stream academy

Belper

Blue Stream Academy [https://www.bluestreamacademy.com/] provide CPD certified eLearning courses and management resources for health and care professionals throughout the UK.  Services: * GP eLearning and Management Platform * Health and Social Care eLearning and Management Platform * Dental eLearning and Management Platform * Hospice eLearning and Management Platform * Urgent and Private Care eLearning and Management Platform Popular eLearning Courses: * Fire Safety * Information Governance * Equality and Diversity * Principles of Health and Safety * Anaphylaxis  * Basic Life Support (levels 1 and 2) * Chaperoning * Safeguarding Adults (levels 1, 2 and 3) * Safeguarding Children (levels 1, 2 and 3)  * Infection Prevention and Control * Conflict Resolution * Care Certificate eLearning Course (15 eLearning modules and a practical assessment system) Click here to view a full list of modules. [https://content.bluestreamacademy.com/websitedocs/module_list.pdf] Management Platform Features: * 18 Compliance Reports * Digital Policy Recording and Agreement System * Diary and Collaboration System  * Customisable Trainee Profiles * Face-to-face Course Booking System * External Training Tracking * Complimentary Vacancy Advertisement OPTIONAL ADD-ON - Human Resources (HR) Management System * Rota and Shift Management * HR Reporting * HR Staff Profiles * The Bradford Factor Score * Objectives and Appraisal Tracking OPTIONAL ADD-ON - The CQC Health Check System * Room and Asset Management * Compliance Documentation Storage * Red-Amber-Green (RAG) Compliance Rating * Policy System Integration * eLearning Report Integration  Partnerships, Integrations and Certifications * FourteenFish Integration * First Practice Management (FPM) Integration * Continuing Professional Development (CPD) Certification * ISO27001 Certification * Skills for Care Endorsement * LMC Buying Group Approved Supplier * Hospice Quality Partnership (HQP) Approved Supplier

IIL Europe Ltd

iil europe ltd

London

At IIL, our fundamental values of Intelligence, Integrity, and Innovation guide our actions and achievements with each customer, partner, and colleague. Our deepest purpose is to foster the growth and success of individuals, teams, and organizations through enduring relationships and top-notch learning content delivered through various methods. Explore our learning categories: NEW Generative Artificial Intelligence Agile and Scrum Business Analysis Business Relationship Management Cybersecurity IT Management Lean Six Sigma Microsoft Project Project, Program and Portfolio Management INNOVATION IN PROFESSIONAL DEVELOPMENT & TRAINING IIL offers a wide variety of delivery methods to ensure an optimal learning experience. Using its proprietary Many Methods of Learning™, IIL delivers innovative, effective and consistent training solutions through a variety of learning approaches: * In-Person Classroom Courses * Self-Paced On-Demand Training * Live Virtual Classes * Simulations * Free Videos & Webinars * Mobile IIL ACCREDITING BODIES AND PARTNERSHIPS IIL is a PMI® Charter Global Registered Education Provider and member of PMI’s Global Executive Council as well as a Microsoft Partner (with a Microsoft Gold Project and Portfolio Management competency), IIL is also an Accredited Training Partner for: * PRINCE2 * ITIL * Association for Project Management (APM) * PeopleCert on behalf of AXELOS * IASSC Accredited Training Organization® * The American Council on Education (ACE), an APMG International Accredited Training Organization (ATO) * Scrum Alliance REA organization * Authorized CEU Sponsor Member of the International Association for Continuing Education and Training (IACET). * IIBA® Endorsed Education Provider. IIL is the training solution partner of choice for many top global companies.  * Women’s Business Enterprise National Council (WBENC) corporate member.

Nexus Human

nexus human

London

Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK.  For over two decades, Nexus Human has been a steadfast source of reliable and high-quality training solutions, catering to a diverse range of professional and educational needs. With a strong reputation in the Training Industry, Nexus Human has consistently demonstrated its commitment to equipping individuals and organisations with the skills and knowledge required to thrive in today's dynamic world.  Our training programs span a wide spectrum, encompassing IT certifications, business skills, and much more.   What sets Nexus Human apart is our unwavering dedication to staying at the forefront of industry trends and technology advancements.  Our expert instructors, coupled with cutting-edge training resources, ensure that students receive the most up-to-date and relevant knowledge available. The impact of Nexus Human extends far and wide, helping individuals enhance their career prospects and aiding businesses in achieving their goals.  This 20-year journey has solidified our institution's standing as a trusted partner in personal and professional growth, offering reliable, excellent training that continues to shape the future.  Whether you seek to upskill, reskill, or simply stay ahead of the curve, Nexus Human is the place to turn for an educational experience marked by quality, reliability, and innovation.

iStudy UK

istudy uk

We understand more than anyone how important it is for you to get the right qualifications at the right time. We also understand that when you have a lot to do, you might not always have the time free to go to a place of study. That is why we created this site, so you can take all the time you need to learn more about your chosen topics as well as be able to do the whole thing from home. We believe in empowering people by offering them opportunities to expand and extend their knowledge and skill set as well as giving them the support they need to achieve great things. With thousands of courses available and a team who will do just about anything to help you, it is safe to say that you will not find a better course provider on the internet and so we would love to work with you to make sure that you get the best experience and best results out of your education. WHAT WE DO Here at iStudy we provide a range of online training courses for those who want to gain new skills, and qualifications and update their knowledge. iStudy training courses are delivered entirely online through our sophisticated student learning portal. The student learning portal is an online learning management system that allows students to study for their courses online. This innovative technology means there is no need to attend any classes or take time off work to study. Professionally accredited courses All our courses are delivered in partnership with nationally recognised awarding bodies so be assured that what you learn with us matters when it comes to achieving your career goals. Study that suits you You do not have to give up your job or your life to get a new qualification, you can learn anytime, anywhere.

Courses matching "Conflict Resolution"

Show all 857

Conflict Management

5.0(1)

By Noble Foods

We all have different experiences, backgrounds and perspectives which mean that we can all react differently to situations at work, which can also affect the relationships we have. This diversity of experience and thought is a good thing, but on occasion it can also lead to misunderstanding and conflict between individuals which need effective resolution strategies. Conflict can have a significant impact on colleagues and the business financially and emotionally. It is important that as a manager you have the tools to resolve conflict before it becomes an issue. What does the course cover? What is Workplace conflict? What causes conflict in the workplace? The effects of conflict on colleagues and the business Types of Conflict Conflict Management Styles Early Conflict resolution Mediation

Conflict Management
Delivered in person or Online + more
FREE

Mandatory Refresher Training

4.8(48)

By EF Training & Consultancy Ltd

Health & Safety, PPE Covid COSHH & RIDDOR Equality & Diversity, Human Rights Infection Control Food Safety Information Governance Data Protection (GDPR) Records Management Fraud & Bribery Conflict Resolution Lone Worker Moving & Handling level 2(practical covered) Fire Safety Freedom of Information Safeguarding Adult & Children level 3 Radicalisation Slips Trips & Falls Your Healthcare Career Person Centred Care Duty of Care Consent Communication Privacy & Dignity Complaints Handling BLS –CPR & Choking for Adults and Children (practical covered) Mental Capacity Act—DoLS Mental Health Act

Mandatory Refresher Training
Delivered In-Person in London + more
£72

Conflict Resolution Skills (Virtual)

By IIL Europe Ltd

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (Virtual)
Delivered OnlineFlexible Dates
£850

Conflict Resolution

4.8(9)

By Skill Up

Gain the solid skills and knowledge to kickstart a successful career and learn from the experts with this

Conflict Resolution
Delivered Online On Demand3 hours 48 minutes
£25

Conflict Resolution Skills (In-Person)

By IIL Europe Ltd

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (In-Person)
Delivered In-Person in LondonFlexible Dates
£1,295

Conflict Resolution

4.5(3)

By Studyhub UK

Embark on a transformative journey to unravel the intricacies of conflict with our comprehensive Conflict Management course. In the dynamic seas of human interaction, conflicts are inevitable, but mastering the art of conflict resolution sets you apart as a skilled navigator. This course opens with a captivating 'Introduction' that paves the way for an exploration into the keys to conflict, unraveling the nuances of how misunderstandings arise, and providing effective solutions. Dive deep into the psychology of personality types in conflict, and discover the secrets to de-escalating conflicts with finesse. The closing section ties it all together, leaving you equipped with invaluable conflict management skills. Learning Outcomes Gain a profound understanding of the keys to conflict. Identify the root causes and solutions to misunderstandings. Navigate the intricacies of personality types in conflict. Master the techniques for de-escalating conflicts. Develop a holistic approach to conflict resolution. Why choose this Conflict Resolution course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Conflict Resolution course for? Professionals seeking to enhance conflict resolution skills. Team leaders aiming to create harmonious work environments. Individuals interested in understanding the psychology of conflict. Managers striving to foster effective communication within teams. Anyone navigating personal or professional conflicts. Career path Conflict Resolution Specialist: £30,000 - £45,000 Human Resources Manager: £40,000 - £60,000 Team Leader/Supervisor: £25,000 - £40,000 Mediator: £35,000 - £50,000 Organizational Psychologist: £45,000 - £70,000 Communication Strategist: £35,000 - £55,000 Prerequisites This Conflict Resolution does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Conflict Resolution was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Conflict Resolution Introduction to Conflict Resolution 00:15:00 Module 02: Issues and Origin of Conflict Issues and Origin of Conflict 00:22:00 Module 03: Emotion And Conflict Emotion And Conflict 00:16:00 Module 04: Decision Making In Conflict Decision Making In Conflict 00:21:00 Module 05: Rising Above the Conflict Rising Above the Conflict 00:16:00 Module 06: Creativity Outcome From Conflict Creativity Outcome From Conflict 00:19:00 Module 07: A Conflict Resolution Process A Conflict Resolution Process 00:17:00 Module 08: Essentials of Resolutionary Thinking Essentials of Resolutionary Thinking 00:20:00 Module 09: Techniques of Managing Conflict Techniques of Managing Conflict 00:24:00 Module 10: A Finer Way of Resolving Conflict A Finer Way of Resolving Conflict 00:15:00 Module 11: Approaches for Solving Group Conflict Approaches for Solving Group Conflict 00:18:00 Module 12: The Ethics of Resolution The Ethics of Resolution 00:25:00

Conflict Resolution
Delivered Online On Demand3 hours 48 minutes
£10.99

Constructive Conflict Resolution

By Compete High

🌟 Unlock Effective Conflict Resolution Skills with Our Online Course: 'Constructive Conflict Resolution'! 🌟   Welcome to a transformative journey in conflict resolution! Ever wished you had the tools to navigate disagreements effectively? Say goodbye to endless strife and hello to harmonious resolutions! Join our comprehensive online course, meticulously designed to empower you with invaluable conflict resolution strategies.   🔍 Explore the Curriculum: Module 1: 'If We Had a Penny for Each Hour We Spend on It' Discover the hidden costs of unresolved conflicts in various aspects of life. Uncover the impact of prolonged disputes on relationships, work, and mental well-being. Learn to assess the true value of resolving conflicts promptly and constructively. Module 2: 'ICEBERG - What YOU See VS What I Believe, Think, and Feel' Gain insights into the layers of perceptions and understand the differing perspectives in conflicts. Explore the dynamics of emotions, beliefs, and thoughts that shape our viewpoints. Develop empathy and active listening skills to grasp diverse perspectives accurately. Module 3: 'Resolve and Rebuild - Phase 1' Learn effective conflict resolution techniques for de-escalating tense situations. Acquire negotiation strategies to find common ground and initiate the resolution process. Practice communication methods that promote understanding and respect among conflicting parties. Module 4: 'Resolve and Rebuild - Phase 2' Dive deeper into conflict resolution by addressing underlying issues and root causes. Explore techniques to foster reconciliation and rebuild relationships after conflicts. Develop long-term strategies to prevent recurring conflicts and maintain positive interactions. Module 5: 'What Do I Do Next?' Receive guidance on implementing conflict resolution skills in real-life scenarios. Create a personalized action plan to apply the course teachings in various situations. Access resources and ongoing support to continue refining your conflict resolution abilities. Ready to transform conflict into opportunities for growth and understanding? Enroll now in our 'Constructive Conflict Resolution' course and equip yourself with the skills to navigate any disagreement with confidence and finesse!   Don't let conflicts hold you back-embrace resolution, harmony, and progress today! 🌟🤝✨ Course Curriculum HOW TO RESOLVE CONFLICT If we had a penny for each hour we spend on it 00:00 ICEBERG- What YOU see VS What I believe, think, and feel 00:00 Resolve and Rebuild - Phase 1 00:00 Resolve and Rebuild - Phase 2 00:00 What Do I Do Next 00:00

Constructive Conflict Resolution
Delivered Online On Demand1 hour
£25

Conflict Resolution Skills (On-Demand)

By IIL Europe Ltd

Conflict Resolution Skills (On-Demand) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (On-Demand)
Delivered Online On Demand30 minutes
£850

Conflict Resolution

4.7(160)

By Janets

Register on the Conflict Resolution today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Conflict Resolution is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Conflict Resolution Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Conflict Resolution, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to Conflict Resolution Introduction to Conflict Resolution 00:15:00 Module 02: Issues and Origin of Conflict Issues and Origin of Conflict 00:22:00 Module 03: Emotion And Conflict Emotion And Conflict 00:16:00 Module 04: Decision Making In Conflict Decision Making In Conflict 00:21:00 Module 05: Rising Above the Conflict Rising Above the Conflict 00:16:00 Module 06: Creativity Outcome From Conflict Creativity Outcome From Conflict 00:19:00 Module 07: A Conflict Resolution Process A Conflict Resolution Process 00:17:00 Module 08: Essentials of Resolutionary Thinking Essentials of Resolutionary Thinking 00:20:00 Module 09: Techniques of Managing Conflict Techniques of Managing Conflict 00:24:00 Module 10: A Finer Way of Resolving Conflict A Finer Way of Resolving Conflict 00:15:00 Module 11: Approaches for Solving Group Conflict Approaches for Solving Group Conflict 00:18:00 Module 12: The Ethics of Resolution The Ethics of Resolution 00:25:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Conflict Resolution
Delivered Online On Demand3 hours 48 minutes
£25

Conflict Resolution Skills: In-House Training

By IIL Europe Ltd

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills: In-House Training
Delivered in London or UK Wide or OnlineFlexible Dates
£1,295