little swimming co.
Cramlington
All new and existing customers must agree to following terms and conditions
prior to and during their lessons at Little Swimming Co. Little Swimming Co.
reserve the right to make changes to the terms and conditions. New terms and
conditions will be posted on our website and will take affect from the said
date. Previous versions of our terms and conditions will be available on
request. Lessons and Fees Lessons can be booked via the website or via
reception. We will endeavour to accommodate your chosen time and date however we
may have to offer an alternative time and date if there is no availability.
Alternatively, we can place prospective customers on a waiting list. A half an
hour 1-2-1 lesson at Little Swimming Co. will cost £21.00 per customer. This is
acquired through a Direct Debit collected on the 1st of every month. All
customers are required to have monthly Direct Debits set up for the 1st of each
month. If a Direct Debit is not set up Little Swimming Co. reserve the right to
reallocate the lesson. Direct Debits are to be set up via the following link
http://www.littleswimmingco.co.uk/direct-debit-sign-up. Please allow at least 7
days for the Direct Debit to activate. If the Direct Debit is not activated in
due time for the collection date, 1st of the month, a one off cash or card
payment can be made at reception. Cancellations and Refund Policy Lessons with
Little Swimming Co. may be ceased by giving 14 Days written notice. Any lessons
paid for, but not taken within a period of 1 month will be refunded, provided we
receive 14 Days written notice. Lessons cancelled within 14 days of the start of
each month are subject to a £10.00 Administration Fee. There will be no personal
customer holidays in the event a customer cancels a session within 72 hours
these cannot be made up. Lessons cancelled with notice of 72 hours may be
offered a catch up slot where available. Lessons cannot be cancelled where a
customer intends to retain a space, payment of each week retains the space.
These lessons can instead be subject to a Catch Up Lesson. On any occasion the
pool cannot provide you with your swimming lesson our variable Direct Debit will
ensure the customer is not paying for lessons which cannot be undertaken by
Little Swimming Co. Examples of this include, instructor cancellation,
instructor holidays, or during our Christmas Closure. Little Swimming Co. will
endeavour to provide the same swimming teacher continuously for each customer.
In the event of management illness, annual leave or any other unavailability,
Little Swimming Co. will provide a replacement instructor. A refund will not be
offered if an alternative instructor is offered and declined by the customer. In
the unlikely event an alternative teacher cannot be found then a refund will be
offered.
