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1090 Educators providing Computing courses in Potters Bar

The Chat Shop

the chat shop

4.6(24)

London

The Chat Shop story started in 2011. That may not seem like an especially long time ago, but trust us, ten years is a very long time in live chat history. Before we were incorporated, hardly any businesses used live chat, and fewer still seemed to recognise its revenue-generating potential. The more we looked into why this was, we saw that few people really understood the value that chat could bring to their business, and chat was a real challenge to get right. 2011 Small beginnings The Chat Shop was founded by two people who knew they could provide a solution. They sensed that live chat might represent an unexplored opportunity to reach out and connect with customers. Could smart onsite conversation be the key to engaging wavering visitors and converting them into qualified leads? 2012 Officially incorporated By June 2012, The Chat Shop was officially incorporated. The Chat Shop began life with a £5K investment and a strong belief in the untapped potential of conversational marketing, before conversational marketing was really a thing. Despite our shoestring funding, we won our first client at the end of 2012 and worked 18-hour days (on chat!) until we could afford to hire a client team. 2013 We hired our first team After more clients joined, we were relieved to be in a position to hire a team. The founders’ experience of being on chat helped identify exactly the team we needed. They had to be native-English speaking and natural at engaging with prospective customers through chat. 2016 Our focus on innovation grew The chat technology we were using had always been good, but we knew that in order for us to truly take conversation up a level we needed a team of developers. This kicked off our long-standing history of enhancing our clients, customers, and agents' experience with market-leading technology. 2017 The Chat Shop Inc was born Due to increasing demand for our solutions from North America, we officially incorporated our US business, The Chat Shop Inc. This enabled us to grow our US team and client base, building our strong presence on both sides of the pond. 2018 First acquisition The Chat Shop had partnered with Jeff Wilson and the team over at Ortho Engagement a few years prior, successfully delivering chat for over 100 Orthodontists in America, Canada, and Australia. When the opportunity arose, it made sense for The Chat Shop to take over ownership of the business as our very first acquisition. 2020 The big plan We took a step back and really thought about what had driven our, and our clients' success to date. This led to a whole new approach to our solutions - still very much human-led, and tech-enabled, with further investment into our strategy, people, and technology. 2021 ... and beyond Ten years and millions of chats later, our youthful instincts have been vindicated. Conversational marketing and onsite chat are now well-established as brilliantly effective ways to drive customer engagement and boost conversion rates.

Shard Financial Media

shard financial media

London

A brand new company with a distinguished brand heritage Our founders, Nick Miller, Luke Broadhurst and Douglas Wright, have been at the leading edge of business media through more than 30 years of seismic change. Between them they share a wide experience of success in publishing, from leadership of small businesses, to board roles at companies like Wilmington Group, Incisive Media and Maclean Hunter. They have launched, acquired and developed brands of all kinds, from events to print publishing and digital media, and have served a wide range of specialist B2B and B2C communities. In February 2016, Shard acquired Athene Publishing, a landmark producer of conferences, magazines and award schemes for the financial services sector. This acquisition formed the core of Shard Financial Media, a fast-growing business serving key communities in UK and Pan-European financial services. Our business We have a respected presence in consumer and commercial lending, collections and credit management, payroll and rewards, and turnaround, restructuring and insolvency (TRI) – and the list is growing all the time. Our expert teams have an enviable reputation for producing content across digital, face-to-face and print channels, creating both compelling in-house editorial and collaborative content alongside its clients and communities. We leverage esteemed brands with expert personnel. The result: an innovative media company where talented people want to work, and with whom discerning customers want to do business.

Ethical Brand Academy

ethical brand academy

London

Discover a range of independent ethical fashion, beauty and lifestyle brands. We also offer B2B membership services to help small businesses grow.Ethical Brand Directory (EBD) is the home to a curated range of independent ethical fashion and beauty brands, and the place to find information resources that helps connect, educate, and inspire people (and businesses) to become more active citizens that are respectful to people and the planet. The Directory was founded in 2017, primarily to showcase a curated collection of ethical fashion and ethical beauty brands, but it quickly evolved into something far bigger. Brands are checked against criteria that include ethical, sustainable, circular, regenerative, and charitable business practices. We also recognise that vegan consumers and non-vegan brands regard ethics in different ways and we remain inclusive, offering a place for those who can demonstrate ethical practices towards both people and animals. All of our brands are carefully selected by our founder Roberta Lee with the style-conscious consumer in mind., so they not only have strong values but look great too. Ethical Brand Directory was set up after the frustration our founder Roberta Lee experienced trying to find ethically produced clothing that didn’t compromise on aesthetics. She found that her clients wouldn’t switch to ethical brands unless it was easy. Roberta also noticed the number of brands she discovered didn’t last long, and would go out of business after 1-3 years. Saddened by this, she was determined to find a way to help them. In 2019 she started to offer a variety of support to ethical businesses, and provide opportunities to help them grow.