tutor stream
London
Introduction The TutorStream Website helps Students to find Tutors, Tutors to
market their services, and for Students to book and pay for Lessons. All of
these terms and conditions apply to Students and Tutors, unless they
specifically state otherwise, or are marked with a "T", when they only apply to
Tutors. Clause 5 only applies to Tutors. These terms and conditions replace any
previous versions of them. The TutorStream Website is owned and operated by
Tutor Stream Ltd, trading as TutorStream. TutorStream is a limited liability
company registered in England and Wales under company number 12338203.
TutorStream's registered office is at Kemp House, 152-160 City Road, London,
EC1V 2NX United Kingdom. TutorStream's other contact details are set out on the
Website, which is at https://TutorStream.net. A User may register on the Website
as a Student or as a Tutor. A User may use the Website without registering, but
if a User does register, certain information will be stored, making future
visits to the Website easier. By registering on or using our Website, the User
agrees to be bound by these terms and conditions. These terms and conditions are
legally binding – every User should read them fully before agreeing to them.
(Please print or save these terms for future use as TutorStream will not keep a
file copy specifically for the User and TutorStream cannot guarantee that they
will remain accessible on the Website in future.) If a User does not wish to be
bound by these terms, they should not use the Website. ("T") Where the person
who agrees these terms and conditions contracts on behalf of a
company/organisation, they hereby confirm that they have authority to act on
behalf of that entity. Certain words are defined in clause 16 (Definitions) of
these terms and conditions and are capitalised throughout. TutorStream Rights &
Responsibilities This clause sets out what TutorStream promises to do: To help
Tutors and Students to meet by allowing Tutors to advertise their professional
tuition services on the Website, and Students to book and pay for Lessons To
maintain a functioning Website, including communication systems, a booking
platform and Online Classroom, wherever possible. TutorStream cannot guarantee
that the Website will always be available, or that it will always work, but it
will try to have it up and running properly at all times. Every now and again,
the Website might need to be taken offline for maintenance purposes. To
communicate any planned maintenance of the Website or Platform downtime. To use
reasonable endeavours (which means to try hard!) to keep the Website free from
viruses and worms. To use reasonable endeavours to check the identity of all
Tutors and the background checks of Tutors who have Background Checked Status.
(But if a Student is concerned about any Tutor, do not meet a Tutor alone.) To
decide when a Tutor’s profile is sufficiently complete to be set live on the
Website and be accessible by other Users. To communicate new Bookings,
confirmation of Bookings and cancellations, to both Students and Tutors via the
Website and by email (except where a Student or Tutor has chosen to alter their
notification settings to exclude email communication). To endeavour to ensure
that each Student’s payment of Lesson Fees and the payment of each Tutor’s Tutor
Fees are processed promptly and usually within 9 days of a Lesson, when there is
no Complaint or Failed Payment. To endeavour to ensure Complaints are considered
promptly and in accordance with these terms and conditions. To endeavour to
ensure that refunds to Students are made promptly in accordance with these terms
and conditions. To endeavour to ensure that Failed Payments are processed
promptly and in accordance with these terms and conditions. To take precautions
TutorStream considers appropriate to protect Students' and Tutors' information.
To monitor postings made on the Website and messages sent between Students and
Tutors. TutorStream does so in the hope of helping Students and Tutors meet, but
also to stop misuse of the Website, as set out in these terms and conditions.
