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373 Educators providing Cleaning courses delivered Online

The Customer Factor

the customer factor

The Customer Factor was launched in 2004 by our CEO and President, Steve Wright. He owned a window cleaning business at the time and was tired of messing around with index cards and the manual follow up process. Follow up is important but having to sift through index cards all the time just wasn’t fun and was a huge time waster! So The Customer Factor got its start primarily as a way to automate the follow up processes in Steve’s own business. There simply wasn’t any any other program available at the time that automated the process. From those humble beginnings in 2004 we have grown to the point where The Customer Factor is now simplifying and streamlining service businesses all over the world. The Future… Have we finished building? Not a chance! We’re building out our infrastructure now to handle the growth and as technology gets introduced we’re latching on to it if it makes sense for our user base. And we all know the future is mobile, so our iOS and Android apps are growing with new features constantly. New Features are also being introduced into the software almost weekly. Software, if done correctly, is never “finished”. We take this literally. We don’t wait months or a year to introduce an update. That’s nutty. We work on features 6 days a week, so when a feature is completed, we upload it right away so that our users can benefit from it. If you ask around or talk to another current user of The Customer Factor, chances are one of the things they’ll say is “They’re always adding new features”. So…the future is bright at the offices of The Customer Factor. We’ll be here for you today, tomorrow, next month, next year, and 20 years from now. We’re not going anywhere. We’re having too much fun and we know you will too. So come on in and join us. Your business will thank you for it! Have any questions? Check out our FAQs or Contact us.

By Sarah Black - SB Business Support

by sarah black - sb business support

S B Business Services is all about providing advice and solutions to ensure possible or potential issues and bottlenecks are quickly identified My career began as a Personal Assistant for a group of Accountants and Auditors. I studied Sales and Marketing whilst working as a Care Worker in the Community, seeing the other side of life which most of us either avoid or deny. Later, I started a family. As my children were growing up, I decided to establish my consultancy business, consulting for a local independent newspaper, a local pallet company as well as, Admiral Commercial Cleaning, a valued client to this day. In addition, I branched out into Health and Safety Management then Management in Construction and qualified as a trainer, assessor and IQA. I continued consulting part-time for small businesses and worked in the local community piloting community projects, in mentoring. Following a successful pilot project for the Local Authority, I was “head-hunted” by the HMPS to create a mentoring scheme for “Lifer prisoners.” This project was a success, reducing re-offending in young adults by 40% across Hampshire and the Isle of Wight. Due to the prison closure in March 2013, the project continues in-house today. In 2015 I was awarded "Outstanding for contribution to the Business” achieving a growth of 1mm in 12 months, Leading the training provision for government contracts (SFA and ESF) with Department of Work & Pensions - Southeast, Hampshire, Isle of Wight. I continued the journey of life-long learning and completed studies in Teaching, Assessing and Internal Quality Assurance, consulting for local colleges South Downs & Havant College, Basingstoke, and Fareham. I serve on the IAP (Independent Advice Panel) for the DSPG (Defence College of Logistics, Policing and Administration). Volunteering as a committee member of the Southwick D-Day Revival - a pioneering, independent community group who focus on raising money for SSAFA.

Mid-View Healthcare Ltd

mid-view healthcare ltd

England

At Mid-View Healthcare we treat our clients and their service users like our family, because they are!. We are a nursing agency that provide temporary staffing to care homes and private hospitals across England. Aside from our commitment to providing professional care, our unique modern approach to care delivery leads to a relationship-oriented care experience for both our clients and their service users. At Mid-View Healthcare, we are always on the lookout for passionate and committed individuals to join our team. We are a highly efficient care agency, who prides themselves on offering an excellent service to our clients. We aim to deliver an outstanding and evolving recruitment process that is relevant and suitable to the interest of the industry. We understand that not one care plan fits all. Our daily services can include anything from meal preparation, hygiene, cleaning, and supervision or specific tasks discussed with our clients. We offer skilled care support for Residential and Nursing homes that may need additional support. In other that, their service users achieve their optimum state of health and well-being. We treat all people supported by us and all people who work here with respect at all times. We uphold the human and citizenship rights of all who work for us. We support individual choice and personal decision-making as the right of all Service Users. We respect and encourage the right of independence of all Service Users. We recognise the individual uniqueness of Service Users, staff and visitors, and treat them with dignity and respect at all times. We respect individual requirements for privacy at all times and treat all information relating to individuals in a confidential manner. We will listen to your concerns and work with you to find a resolution on any complaints in a timely manner. We recognise the individual need for personal fulfilment and offer individualised programmes of meaningful activity to satisfy the need of our clients and staff.