Name: Leadership Excellence for Senior Management
Price: 2250 GBP
Availability: InStock

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>CxO?s IT Managers/ Directors Senior Project Officers Project &amp; Program Coordinator/Managers Operations Managers Quality Managers Business Analysts Engineering Managers IT Infrastructure Managers Internal Consultants Professional Consultants</p>Overview<p>Change and the individual Change and the organization Communication and stakeholder engagement Change practice</p><p>Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ?body of knowledge? for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG?s refreshed Change Management certification is fully aligned with the change management body of knowledge.</p>Prerequisites<p>There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices.</p></div><div id="course-pills-2"><h3>1 - Change and the Organization</h3> <ul> <li>Drivers for change</li> <li>Developing a vision</li> <li>Culture and climate</li> <li>Emergent change and lifecycle</li> <li>Organizational metaphors</li> <li>Models of change</li> <li>Roles required for change</li> </ul> <h3>2 - Stakeholders</h3> <ul> <li>Principles</li> <li>Identification</li> <li>Analysis</li> <li>Influencing and listening</li> <li>Emotion and demonstration</li> <li>Communications</li> <li>Cognitive biases</li> <li>Remaining people focused</li> <li>Improving Communications</li> <li>Communications channels</li> <li>Collaboration</li> <li>Communications Planning</li> <li>Larger workshops</li> </ul> <h3>2 - Change Impact</h3> <ul> <li>Assessing impact</li> <li>McKinsey 7 S</li> <li>Stakeholder impact assessment</li> <li>Assessing change readiness</li> <li>Large change ? how to staff</li> <li>Building a change team</li> <li>Preparing for resistance</li> <li>Building team effectiveness</li> </ul> <h3>4 - Individual Change</h3> <ul> <li>Learning theory</li> <li>Motivation</li> <li>Change Curve</li> <li>Personality differences</li> </ul></div>

Duration
3 Days
18 CPD hours
This course is intended for
CxO?s IT Managers/ Directors Senior Project Officers Project & Program Coordinator/Managers Operations Managers Quality Managers Business Analysts Engineering Managers IT Infrastructure Managers Internal Consultants Professional Consultants
Overview
Change and the individual Change and the organization Communication and stakeholder engagement Change practice
Dealing with change and more importantly, the impact of change is a high priority for all organisations. The Change Management Certification has been developed by APMG in partnership with the Change Management Institute (CMI), an independent, global professional association of change managers. Together they have developed a professional ?body of knowledge? for the discipline of change management. This body of knowledge now provides an independent benchmark for the professional knowledge expected of an effective change manager. APMG?s refreshed Change Management certification is fully aligned with the change management body of knowledge.
Prerequisites
There is no prerequisite to attending this foundation course, although it is recommended that candidates should have a good understanding of business practices.
1 - Change and the Organization
Drivers for change
Developing a vision
Culture and climate
Emergent change and lifecycle
Organizational metaphors
Models of change
Roles required for change
2 - Stakeholders
Principles
Identification
Analysis
Influencing and listening
Emotion and demonstration
Communications
Cognitive biases
Remaining people focused
Improving Communications
Communications channels
Collaboration
Communications Planning
Larger workshops
2 - Change Impact
Assessing impact
McKinsey 7 S
Stakeholder impact assessment
Assessing change readiness
Large change ? how to staff
Building a change team
Preparing for resistance
Building team effectiveness
4 - Individual Change
Learning theory
Motivation
Change Curve
Personality differences

Nexus Human

Project Management Qualification (PMQ)

Certified ScrumMaster (CSM)

Certificate in Information Security Management Principles (CISMP)

Change Management

Commercial & Contract Management Certification Program (CCM)

Certified Manager of Quality

Change Management Foundation

General Admission

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.</p>Overview<p>The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan &amp; Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk &amp; Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices</p><p>This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. <b>This class includes an exam voucher. </b></p>Prerequisites<p></p><ul><li>ITILÂ© 4 Foundation</li></ul><p></p></div><div id="course-pills-2"><h3>1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE</h3> <ul> <li>Knowing key terms</li> <li>Differentiating between principle concepts</li> <li>Defining the relationship of Values, Outcomes, Costs and Risks</li> </ul> <h3>2 - SCOPING WHAT IS TO BE DIRECTED</h3> <ul> <li>Cascading goals and requirements</li> <li>Deciphering effective policies, controls and guidelines</li> <li>Placing decision-making authority at the correct level</li> </ul> <h3>3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM</h3> <ul> <li>The role of risk management</li> <li>How governance impacts DPI</li> <li>Ensuring that controls are sufficient but not excessive</li> </ul> <h3>4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT</h3> <ul> <li>Leverage the ITIL CI model</li> <li>Identify assessment objectives and outputs</li> <li>Select the appropriate assessment method</li> <li>Prioritize desired outcomes</li> <li>Build, justify and advocate your business case</li> <li>Conduct improvement reviews and lessons learned sessions</li> <li>Embed CI at all levels of the service value stream</li> </ul> <h3>5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT</h3> <ul> <li>The nature and benefits of OCM</li> <li>Manage, communicate effectively, and influence stakeholders</li> <li>Establish valuable interfaces across the value chain</li> </ul> <h3>6 - EFFECTIVE MEASURING AND REPORTING</h3> <ul> <li>Defining indicators and metrics to support objectives</li> </ul> <h3>7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS</h3> <ul> <li>Recognizing the differences between value streams and practices</li> <li>Choosing the right methods and techniques to direct, plan and improve value streams</li> </ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br />Notes<p>New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4</p><p>Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Duration
3 Days
18 CPD hours
This course is intended for
Delegates attending this course must have successfully achieved the ITIL 4 Foundation Qualification; your certificate must be presented as documentary evidence to gain admission to this course. Although there is no mandatory requirement, ideally candidates should have at least two years professional experience working in IT Service Management. The ITIL 4 DPI Qualification would most likely suit the following delegates: Individuals continuing of their journey in service management ITSM managers and aspiring ITSM managers Managers of all levels involved in shaping direction and strategy or developing a continually improving team Existing ITIL qualification holders wishing to develop their knowledge The above list is a suggestion only; individuals may wish to attend based on their own career aspirations, personal goals or objectives. Delegates may take as few or as many Intermediate qualifications as they require, and to suit their needs.
Overview
The purpose of the ITIL 4 Direct Plan and Improve Qualification is: To provide the candidate with the practical skills necessary to create a ?learning and improving? IT organization, with a strong and effective strategic direction To provide practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility The objectives of this course are to: Understand the Key Concepts of Direct, Plan & Improve Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context Understand the role of GRC (Governance, Risk & Compliance) and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in directing, planning and improvement Understand and know how to direct, plan and improve value streams and practices
This unique and central course covers requirements in both the ITIL Managing Professional and ITIL Strategic Leader designations. As such, this course is a must-have in any ITIL 4 professional development plan. You will gain the practical skills needed to establish a ?learning and improving? IT organization that possess a strong and targeted strategic direction. This class includes an exam voucher. 
Prerequisites

ITILÂ© 4 Foundation

1 - KEY CONCEPTS OF DIRECT, PLAN AND IMPROVE
Knowing key terms
Differentiating between principle concepts
Defining the relationship of Values, Outcomes, Costs and Risks
2 - SCOPING WHAT IS TO BE DIRECTED
Cascading goals and requirements
Deciphering effective policies, controls and guidelines
Placing decision-making authority at the correct level
3 - THE ROLE OF GRC IN THE SERVICE VALUE SYSTEM
The role of risk management
How governance impacts DPI
Ensuring that controls are sufficient but not excessive
4 - PRINCIPLES AND METHODS FOR CONTINUAL IMPROVEMENT
Leverage the ITIL CI model
Identify assessment objectives and outputs
Select the appropriate assessment method
Prioritize desired outcomes
Build, justify and advocate your business case
Conduct improvement reviews and lessons learned sessions
Embed CI at all levels of the service value stream
5 - APPLYING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT
The nature and benefits of OCM
Manage, communicate effectively, and influence stakeholders
Establish valuable interfaces across the value chain
6 - EFFECTIVE MEASURING AND REPORTING
Defining indicators and metrics to support objectives
7 - DIRECT, PLAN AND IMPROVE VALUE STREAMS
Recognizing the differences between value streams and practices
Choosing the right methods and techniques to direct, plan and improve value streams
Additional course details:Notes
New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4
Nexus Humans ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. 

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the ITIL 4 Strategist Direct Plan and Improve (DPI) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.


ITIL

ICP-ACC (ICAgile Certified Agile Coaching)

IT Certifications

Certified in Production & Inventory Management (CPIM)

Institute of Leadership & Management (ILM)

ITILÂ© 4 Strategist - Direct Plan and Improve (DPI)

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p></p><p>The target audience include, but is not limited to:</p><br /><p> </p><br /><p>Relationship managers</p><br /><p>Customer experience (CX) managers</p><br /><p>Account managers</p><br /><p>Service delivery managers</p><br /><p>Service desk managers</p><br /><p>Service Level Managers</p><br /><p>Enterprise Architects</p><br /><p>Service and Solution Architects</p><br /><p>Business Analysts</p><br /><p>Product Owners</p><br /><p>Marketing Managers</p><br /><p>Project Managers</p><br /><p>Portfolio Managers</p><br /><p>Supplier relationship Managers</p><br /><p>Vendor Managers</p><br /><p>Contract Managers</p><br /><p>Customer experience/User experience Designers</p><br /><p>Consultants</p><p></p>Overview<p></p><p>The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value.</p><br /><p>Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.</p><br /><p>This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:</p><br /><p> </p><br /><p>Value propositions</p><br /><p>Fostering relationships</p><br /><p>Keeping engagement channels open</p><br /><p>Shaping demand</p><br /><p>Designing service offerings</p><br /><p>Aligning and agreeing expectations</p><br /><p>Co-creating service experiences</p><br /><p>Realizing value</p><p></p><p>This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITILÂ© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.</p></div><div id="course-pills-2"><h4>How customer journeys are designed</h4><ul><li>Understand the concept of the customer journey</li><li>Understand the ways of designing and improving customer journeys</li><li></li></ul><h4>How to target markets and stakeholders</h4><ul><li>Understand the characteristics of markets</li><li>Understand marketing activities and techniques</li><li>Know how to describe customer needs and internal and external factors that affect these</li><li>Know how to identify service providers and explain their value propositions</li><li></li></ul><h4>How to foster stakeholder relationships</h4><ul><li>Understand the concepts mutual readiness and maturity</li><li>Understand the different supplier and partner relationship types, and how these are managed</li><li>Know how to develop customer relationships</li><li>Know how to analyze customer needs</li><li>Know how to use communication and collaboration activities and techniques</li><li>Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships</li><li>Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management</li><li></li></ul><h4>How to shape demand and define service offerings</h4><ul><li>Understand methods for designing digital service experiences based on value driven, data driven and user centered service design</li><li>Understand approaches for selling and obtaining service offerings</li><li>Know how to capture, influence and manage demand and opportunities</li><li>Know how to collect, specify and prioritize requirements from a diverse range of stakeholders</li><li>Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design</li><li></li></ul><h4>How to align expectations and agree details of services</h4><ul><li>Know how to plan for value co-creation</li><li>Know how to negotiate and agree service utility, warranty and experience</li><li>Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management </li></ul><h4>How to onboard and offboard customers and users</h4><ul><li>Understand key transition, onboarding and offboarding activities</li><li>Understand the ways of relating with users and fostering user relationships</li><li>Understand how users are authorized and entitled to services</li><li>Understand different approaches to mutual elevation of customer, user and service provider capabilities</li><li>Know how to prepare onboarding and offboarding plans</li><li>Know how to develop user engagement and delivery channels</li><li>Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services</li><li>Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement</li></ul><h4>How to act together to ensure continual value co-creation</h4><ul><li>Understand how users can request services</li><li>Understand methods for triaging of user requests</li><li>Understand the concept of user communities</li><li>Understand methods for encouraging and managing customer and user feedback</li><li>Know how to foster a service mindset (attitude, behavior and culture)</li><li>Know how to use different approaches to provision of user services</li><li>Know how to seize and deal with customer and user ?moments of truth?</li><li>Know how the ?Service request management? practice can be applied to enable and contribute to service usage</li></ul><h4>How to realize and validate service value</h4><ul><li>Understand methods for measuring service usage and customer and user experience and satisfaction</li><li>Understand charging mechanisms</li><li>Know how to assess service value realization</li><li>Know how to prepare to evaluate and improve the customer journey</li><li>Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization</li><li>ITILÂ© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure LibraryÂ© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. </li></ul></div><div id="course-pills-3"><h4>Additional course details:</h4><br />Notes<p>New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4</p><p>Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. </p><p></p> This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. <p></p>Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.  <p></p>While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.  <p></p>Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.<p></p></div>

Duration
3 Days
18 CPD hours
This course is intended for

The target audience include, but is not limited to:
 
Relationship managers
Customer experience (CX) managers
Account managers
Service delivery managers
Service desk managers
Service Level Managers
Enterprise Architects
Service and Solution Architects
Business Analysts
Product Owners
Marketing Managers
Project Managers
Portfolio Managers
Supplier relationship Managers
Vendor Managers
Contract Managers
Customer experience/User experience Designers
Consultants

Overview

The purpose of this course is to give the delegate the understanding to optimize the value of the journey for all stakeholders, for example, to convert opportunity and demand into value and to drive stakeholder value.
Engagement is important in the optimization of service value because, as ITIL Foundation explained, service value is co-created through the involvement of users, customers, sponsors, service providers, or any other stakeholder.
This course introduces ways and methods to drive stakeholder value and encourage stakeholders contribute to the creation of service value by exploring the following:
 
Value propositions
Fostering relationships
Keeping engagement channels open
Shaping demand
Designing service offerings
Aligning and agreeing expectations
Co-creating service experiences
Realizing value

This course covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more. It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape. The associated certification exam voucher is included with this course. As an ITILÂ© Accredited Training Organization of PeopleCert, all students attending this training will be provided with the exam voucher as a part of delivery.
How customer journeys are designed
Understand the concept of the customer journey
Understand the ways of designing and improving customer journeys

How to target markets and stakeholders
Understand the characteristics of markets
Understand marketing activities and techniques
Know how to describe customer needs and internal and external factors that affect these
Know how to identify service providers and explain their value propositions

How to foster stakeholder relationships
Understand the concepts mutual readiness and maturity
Understand the different supplier and partner relationship types, and how these are managed
Know how to develop customer relationships
Know how to analyze customer needs
Know how to use communication and collaboration activities and techniques
Know how the ?Relationship management? practice can be applied to enable and contribute to fostering relationships
Know how the ?Supplier management? practice can be applied to enable and contribute to supplier and partner relationships management

How to shape demand and define service offerings
Understand methods for designing digital service experiences based on value driven, data driven and user centered service design
Understand approaches for selling and obtaining service offerings
Know how to capture, influence and manage demand and opportunities
Know how to collect, specify and prioritize requirements from a diverse range of stakeholders
Know how the ?Business analysis? practice can be applied to enable and contribute to requirement management and service design

How to align expectations and agree details of services
Know how to plan for value co-creation
Know how to negotiate and agree service utility, warranty and experience
Know how the ?Service level management? practice can be applied to enable and contribute to service expectation management
How to onboard and offboard customers and users
Understand key transition, onboarding and offboarding activities
Understand the ways of relating with users and fostering user relationships
Understand how users are authorized and entitled to services
Understand different approaches to mutual elevation of customer, user and service provider capabilities
Know how to prepare onboarding and offboarding plans
Know how to develop user engagement and delivery channels
Know how the ?Service Catalogue management? practice can be applied to enable and contribute to offering user services
Know how the ?Service Desk? practice can be applied to enable and contribute to user engagement
How to act together to ensure continual value co-creation
Understand how users can request services
Understand methods for triaging of user requests
Understand the concept of user communities
Understand methods for encouraging and managing customer and user feedback
Know how to foster a service mindset (attitude, behavior and culture)
Know how to use different approaches to provision of user services
Know how to seize and deal with customer and user ?moments of truth?
Know how the ?Service request management? practice can be applied to enable and contribute to service usage
How to realize and validate service value
Understand methods for measuring service usage and customer and user experience and satisfaction
Understand charging mechanisms
Know how to assess service value realization
Know how to prepare to evaluate and improve the customer journey
Know how the ?Portfolio management? practice can be applied to enable and contribute to service value realization
ITILÂ© is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo? is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure LibraryÂ© is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.
Additional course details:Notes
New Horizons is an Authorised Training Organisation (ATO) for Peoplecert for ITIL4
Nexus Humans ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. 

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the ITIL 4 Specialist Drive Stakeholder Value (DSV) with Exam course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.


Service Design Courses (SDC)

Professional Scrum Master (PSM)

ITIL 4 Managing Professional - Drive Stakeholder Value (DSV) with Exam

London

<h2>Management of Value (MoV®) Practitioner: In-House Training</h2>
<p>This interactive MoV® Practitioner course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application.</p><h3>What you will Learn</h3>
<p>The MoV Practitioner Course prepares you for the MoV Practitioner exam.</p>
<p>Individuals certified at the MoV Practitioner level will be able to:</p>
<ul>
<li>Apply Management of Value (MoV) principles, processes and techniques, and advocate the benefits of this application appropriately to the senior Management.</li>
<li>Develop a plan of MoV activities for the whole lifecycle of small and large projects and programs.</li>
<li>Plan an MoV study, tailoring it to particular projects or programs and developing practical study or workshop handbooks as required.</li>
<li>Understand and articulate value in relation to organizational objectives.</li>
<li>Prioritize value drivers using function analysis and use these to demonstrate how value might be improved.</li>
<li>Quantify monetary and non-monetary value using the Value Index, Value Metrics and the Value for Money ratio.</li>
<li>Describe and comment on the application of various techniques relevant to MoV.</li>
<li>Monitor improvements in value realized throughout a project lifecycle and capture learning which can be transferred to future projects.</li>
<li>Offer suggestions and guidance about embedding MoV into an organization, including policy issues, undertake a health check, assess maturity and competence, and provide guidance on typical roles and responsibilities.</li>
<li>Understand and articulate the use of MoV within other Best Management Practice methods and its contributions to them</li>
</ul>
<h3>Benefits of Taking This Course</h3>
<p>Upon successful completion of this course, you will be able to:</p>
<ul>
<li>Organise and contribute constructively to a Management of Value (MoV) Study</li>
<li>Demonstrate a knowledge of MoV principles, processes, approach, and environment</li>
<li>Analyse a company, programme or project to establish its organisational value  includes identification and weighting of Value Drivers</li>
<li>Pass the AXELOS Practitioner Examination</li>
</ul><section>
                    <ul><li>Function Analysis</li><li>Customer FAST Diagram</li><li>Value Tree Development</li><li>Weighting Attributes</li><li>Paired Comparisons</li><li>Developing a Value Profile</li><li>Developing a Value Index</li><li>Value for Money Ratio</li><li>Stimulating Innovation</li><li>Value Engineering</li><li>Option Evaluation and Selection</li><li>Evaluation Matrix</li><li>Value and Value for Money</li><li>Timing and Planning</li><li>Teams and Stakeholders</li><li>MoV in the Organization</li><li>Integrating with Best Management Practice</li><li>Relationship between Process and Approach</li></ul>


                </section>

Management of Value (MoV®) Practitioner: In-House Training
This interactive MoV® Practitioner course provides a modular and case-study-driven approach to learning Management of Value (MoV). The core knowledge is structured and comprehensive; and well-rounded modules cover the methodology and various techniques. A case study is used to help appreciate the relevance of MoV in its practical application.
What you will Learn
The MoV Practitioner Course prepares you for the MoV Practitioner exam.
Individuals certified at the MoV Practitioner level will be able to:
Apply Management of Value (MoV) principles, processes and techniques, and advocate the benefits of this application appropriately to the senior Management.
Develop a plan of MoV activities for the whole lifecycle of small and large projects and programs.
Plan an MoV study, tailoring it to particular projects or programs and developing practical study or workshop handbooks as required.
Understand and articulate value in relation to organizational objectives.
Prioritize value drivers using function analysis and use these to demonstrate how value might be improved.
Quantify monetary and non-monetary value using the Value Index, Value Metrics and the Value for Money ratio.
Describe and comment on the application of various techniques relevant to MoV.
Monitor improvements in value realized throughout a project lifecycle and capture learning which can be transferred to future projects.
Offer suggestions and guidance about embedding MoV into an organization, including policy issues, undertake a health check, assess maturity and competence, and provide guidance on typical roles and responsibilities.
Understand and articulate the use of MoV within other Best Management Practice methods and its contributions to them
Benefits of Taking This Course
Upon successful completion of this course, you will be able to:
Organise and contribute constructively to a Management of Value (MoV) Study
Demonstrate a knowledge of MoV principles, processes, approach, and environment
Analyse a company, programme or project to establish its organisational value includes identification and weighting of Value Drivers
Pass the AXELOS Practitioner Examination
Function Analysis
Customer FAST Diagram
Value Tree Development
Weighting Attributes
Paired Comparisons
Developing a Value Profile
Developing a Value Index
Value for Money Ratio
Stimulating Innovation
Value Engineering
Option Evaluation and Selection
Evaluation Matrix
Value and Value for Money
Timing and Planning
Teams and Stakeholders
MoV in the Organization
Integrating with Best Management Practice
Relationship between Process and Approach

IIL Europe Ltd

Management of Portfolios (MoP)

Microsoft Virtual Academy (MVA)

Earned Value Management

Manager Training

Management of Value (MoV) Practitioner: In-House Training

<h2>Project Quality Management: In-House Training</h2>
 <p>In today's environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren't successful unless the customer's needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control).</p><h3>What You Will Learn</h3>
 <p>You'll learn how to:</p>
 <ul>
 <li>Plan for higher quality project deliverables</li>
 <li>Measure key performance indicators on projects, processes, and products</li>
 <li>Turn data into useful project information</li>
 <li>Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction</li>
 <li>Reduce defects and waste in current project management processes</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>Quality Defined<br /> <ul> <li>Customer Focus</li> <li>Financial Focus</li> </ul> </li> </ul> <ul> <li>Quality Management</li> <li>Process Management</li> <li>Cost of Quality</li> </ul> <h3>Planning for Quality</h3> <ul> <li>Project Manager Role in Planning</li> <li>Voice of the Customer</li> <li>Quality Management Plan<br /> <ul> <li>Measurement System Accuracy</li> <li>Data Gathering</li> <li>Data Sampling</li> </ul> </li> </ul> <h3>Manage Quality</h3> <ul> <li>Process Management<br /> <ul> <li>Process Mapping</li> </ul> </li> <li>Process Analysis<br /> <ul> <li>Value Stream Mapping</li> <li>Standardization</li> <li>Visual Workplace and 5S</li> <li>Error Proofing (Poka-Yoke)</li> <li>Failure Mode and Effect Analysis</li> </ul> </li> </ul> <h3>Control Quality</h3> <ul> <li>The Concept of Variation<br /> <ul> <li>Common Cause</li> <li>Special Cause</li> </ul> </li> <li>Standard Business Reports</li> <li>Tracking Key Measurements<br /> <ul> <li>Control Charts</li> </ul> </li> <li>Data Analysis<br /> <ul> <li>Variation</li> <li>Root Cause Analysis</li> <li>Variance Management</li> </ul> </li> <li>Designing for Quality</li> </ul>


                </section>

Project Quality Management: In-House Training
In today's environment, quality is the responsibility of everyone. Project success is no longer just the fulfillment of a project on schedule, on budget, and within the scope. Today, projects aren't successful unless the customer's needs are met at the highest level of quality at the lowest cost to the organization. Project Managers must know customer needs, and manage to them throughout the project lifecycle, in order to gain acceptance. Project Quality Management provides an interactive, hands-on environment for participants to practice identification of critical quality requirements (quality planning), fulfillment of those requirements through well-designed processes (Quality Assurance), and statistical awareness of technical specifications of project deliverables (Quality Control).
What You Will Learn
You'll learn how to:
Plan for higher quality project deliverables
Measure key performance indicators on projects, processes, and products
Turn data into useful project information
Take action on analyzed data that will drive down non-value-added costs and drive up customer acceptance and satisfaction
Reduce defects and waste in current project management processes
Foundation Concepts
Quality Defined
 Customer Focus Financial Focus
Quality Management
Process Management
Cost of Quality
Planning for Quality
Project Manager Role in Planning
Voice of the Customer
Quality Management Plan
 Measurement System Accuracy Data Gathering Data Sampling
Manage Quality
Process Management
 Process Mapping
Process Analysis
 Value Stream Mapping Standardization Visual Workplace and 5S Error Proofing (Poka-Yoke) Failure Mode and Effect Analysis
Control Quality
The Concept of Variation
 Common Cause Special Cause
Standard Business Reports
Tracking Key Measurements
 Control Charts
Data Analysis
 Variation Root Cause Analysis Variance Management
Designing for Quality

Quality Management System

Quality Management

Project Management Professional (PMP)

Project Management

Project Quality Management: In-House Training

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">QMS Auditor/Lead Auditor (ISO 9001)</strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Welcome to our online event where you can become a certified Quality Management System (QMS) Auditor/Lead Auditor for ISO 9001.</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Elevate your career with the skills to lead successful quality management system audits.</strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This intensive 5-day course is for serious professionals seeking to:</strong></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Plan and lead effective audit teams</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Conduct complex supplier and external audits</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Deliver accurate, valuable audit reports</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Drive continual improvement in organizations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Join us for a comprehensive training session that will equip you with the necessary skills to audit quality management systems effectively. Learn from industry experts and gain valuable insights into ISO 9001 standards. Don&#39;t miss this opportunity to enhance your auditing capabilities and advance your career in quality management. Register now!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Enroll Today and Take Your Career to the Next Level!</strong></strong></p>

QMS Auditor/Lead Auditor (ISO 9001)
Welcome to our online event where you can become a certified Quality Management System (QMS) Auditor/Lead Auditor for ISO 9001.
Elevate your career with the skills to lead successful quality management system audits.
This intensive 5-day course is for serious professionals seeking to:
Plan and lead effective audit teams
Conduct complex supplier and external audits
Deliver accurate, valuable audit reports
Drive continual improvement in organizations
Join us for a comprehensive training session that will equip you with the necessary skills to audit quality management systems effectively. Learn from industry experts and gain valuable insights into ISO 9001 standards. Don't miss this opportunity to enhance your auditing capabilities and advance your career in quality management. Register now!
Enroll Today and Take Your Career to the Next Level!

Total Compliance 

ISO 9001

PQMS

Quality Auditor

QMS Auditor (ISO 9001: 2015)Lead Auditor

<p style="margin: 0cm; font-size: 16px; font-family: Calibri, sans-serif; text-align: justify; line-height: 115%; color: var(--text); box-sizing: border-box;" id="isPasted" fr-original-style='margin:0cm;font-size:16px;font-family:"Calibri",sans-serif;text-align:justify;line-height:115%;'><span style="font-size: 15px; line-height: 115%; font-family: Verdana, sans-serif; box-sizing: border-box;" fr-original-style='font-size:15px;line-height:115%;font-family:"Verdana",sans-serif;'>Become a Certified OHSMS Lead Auditor (IRCA CQI Approved)</span></p><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Welcome to our online event where you can become a <span style="color: rgb(31, 31, 31); box-sizing: border-box;" id="isPasted" fr-original-style="color: rgb(31, 31, 31);">expertise to become a&nbsp;</span><strong style="color: rgb(31, 31, 31); font-weight: 700; box-sizing: border-box;" fr-original-style=" color: rgb(31, 31, 31);">certified OHSMS (ISO 45001:2018) Lead Auditor</strong><span style="color: rgb(31, 31, 31); box-sizing: border-box;" fr-original-style="color: rgb(31, 31, 31);">.&nbsp;</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Elevate your career with the skills to lead successful quality management system audits.</strong></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">This intensive 5-day course is for serious professionals seeking to:</strong></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li value="1" fr-original-style="" style="box-sizing: border-box;">Plan and lead effective audit teams</li><li value="2" fr-original-style="" style="box-sizing: border-box;">Conduct complex supplier and external audits</li><li value="3" fr-original-style="" style="box-sizing: border-box;">Deliver accurate, valuable audit reports</li><li value="4" fr-original-style="" style="box-sizing: border-box;">Drive continual improvement in organizations</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Join us for a comprehensive training session that will equip you with the necessary skills to audit quality management systems effectively. Learn from industry experts and gain valuable insights into ISO 9001 standards. Don&#39;t miss this opportunity to enhance your auditing capabilities and advance your career in quality management. Register now!</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Enroll Today and Take Your Career to the Next Level!</strong></strong></p>

Become a Certified OHSMS Lead Auditor (IRCA CQI Approved)
Welcome to our online event where you can become a expertise to become a certified OHSMS (ISO 45001:2018) Lead Auditor. 
Elevate your career with the skills to lead successful quality management system audits.
This intensive 5-day course is for serious professionals seeking to:
Plan and lead effective audit teams
Conduct complex supplier and external audits
Deliver accurate, valuable audit reports
Drive continual improvement in organizations
Join us for a comprehensive training session that will equip you with the necessary skills to audit quality management systems effectively. Learn from industry experts and gain valuable insights into ISO 9001 standards. Don't miss this opportunity to enhance your auditing capabilities and advance your career in quality management. Register now!
Enroll Today and Take Your Career to the Next Level!

ISO 45001

IOSH

OHSMS (ISO 45001: 2018)Lead Auditor

Getting Started
The CMI Level 7 Diploma in Leadership Coaching and Mentoring is designed for managers and leaders with the authority and responsibility to develop and implement a coaching and mentoring strategy across the organisation. 
Achieving this renowned CMI Level 7 qualification will help you achieve the skills for leadership training for your lower-level employees and learn the techniques to improve the efficiency of the workforce in the organisation. 
This extensive online CMI Level 7 Leadership Coaching and Mentoring qualification requires managers and leaders to develop their strategic management and leadership skills and focus on embedding these skills into an organisation's strategy.
Key Benefits
For Learners
Developing core coaching and mentoring skills
Achieve the skills for leadership training for lower-level employees
Learn the techniques to improve the efficiency of the workforce in the organisation
For Organisations
Build strategic management and leadership skills to focus on the requirements of embedding into your organisation's strategy
Key Highlights

Are you a responsible leader for developing and implementing coaching and mentoring strategies across your organisation, or who wants to enhance your competency? The CMI Level 7 Leadership Coaching & Mentoring offered by the School of Business and Technology London is the ideal starting point for your career journey.
Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam.
With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home.
Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system.
Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk.
If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.
 
Career Pathways
The CMI Level 7 Leadership Coaching and Mentoring can open many career pathways, including but not limited to:
Executive Leadership Coach with an estimated salary of £44,027
Senior Training Manager, with an estimated average salary of £47,465 per annum
Senior Learning and Development Manager, with an estimated average salary of £67,550 per annum
Leadership & Development Mentor, with an estimated average salary of £66,885 per annum
Business Coach or Mentor with an estimated average salary of £78,000 per annum
Senior Corporate Coach or Mentor with an estimated average salary of £68,950 per annum
About Awarding Body
Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects.
 
What is included?
Learn 100% online at your own pace
Dedicated support from expert tutors
Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance.
Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement
12 months support period
24-hour access to the online learning platform 'MyLearnDirect'
Schedule live online classes for each module at your convenience. (Blended learning only)
Quality learning resources and study guides developed by CMI-approved tutors.
All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect'
Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies
Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals.
You have access to CMI Membership and Support for the duration of your study.
Assessment
For each module you study, you will complete a written assignment of 3000 to 3500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor.
Entry Requirements
The CMI Level 7 Diploma in Leadership Coaching and Mentoring is designed for managers and leaders. To be eligible for this course, you must:
Be 21 years of age and over
Have some work experience in the middle or senior management level, coach, mentor, or a similar role
Possess the ability to complete the Level 7 Qualification
Our friendly admissions advisors will provide the best advice, considering your needs and goals. 
Progression
CMI would recommend the below qualifications as a possible progression route, once complete the Leadership Coaching and Mentoring qualifications:
CMI Level 7 Qualifications in Strategic Management and Leadership
 
Why gain a CMI Qualification?
The CMI Level 7 Diploma in Leadership Coaching and Mentoring is a prestigious qualification that allows you to develop core coaching and mentoring skills and build strategic management and leadership skills to focus on the requirements of embedding into your organisation's strategy.
Upon completing this CMI Level 7 course, you will have the professionalism to deliver impact, behave ethically and demonstrate a commitment to continual learning and development.
Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 7 Diploma in Leadership Coaching and Mentoring course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification.
CMI graduates achieve remarkable things:
72% agree that their CMI qualification gave them a competitive edge in the job application process.
89% agree they use the skills learnt on their accredited qualification in their current role.
88% agree that the accredited qualification gave them good career prospects.
Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate.
Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager.
Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from
Group B. The Total Qualification Time is 460 hours.
 Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
 Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. 
UNIT1- Coaching and mentoring policies
Reference No : Unit 7016V1
Credit : 6 || TQT : 60
LEARNING OUTCOME 1. Be able to construct organisational coaching and
mentoring policies.
2. Be able to demonstrate how
impact, support and recognition of coaching and mentoring is accepted in the organisation.
UNIT2- Coaching and mentoring within organisational culture
Reference No : Unit 7015V1
Credit : 7 || TQT : 70
LEARNING OUTCOME 1. Be able to demonstrate the links
between strategic performance
and coaching and mentoring.
2. Understand the impact of
organisational culture on
coaching and mentoring.
3. Understand how coaching and mentoring can impact the
organisation.
UNIT3- Organisational coaching and mentoring
Reference No : Unit 7017V1
Credit : 6 || TQT : 60
LEARNING OUTCOME 1. Be able to analyse the issues
involved during the adoption of
organisational coaching and
mentoring.
2. Be able to develop changes
through the coaching and
mentoring process.
3. Be able to determine the need for continual high level support for coaching and mentoring.
UNIT4- Strategic impact of coaching and mentoring
Reference No : Unit 7018V1
Credit : 6 || TQT : 60
LEARNING OUTCOME 1. Understand individual, team
and departmental development from the coaching and mentoring
process.
2. Understand the effect of
coaching and mentoring on
strategic performance objectives.
UNIT5- Embedding coaching and mentoring in the organisation
Reference No : Unit 7019V1
Credit : 7 || TQT : 70
LEARNING OUTCOMES 1. Be able to develop coaching
and mentoring for individuals
and organisations.
2. Be able to support evolving
organisational objectives through coaching and mentoring.
UNIT6- Leadership coaching and mentoring skills
Reference No : Unit 7020V1
Credit : 7 || TQT : 70
LEARNING OUTCOMES 1. Understand how coaching
and mentoring programmes
support business objectives.
2. Understand the implementation of coaching and mentoring to achieve organisational objectives.
3. Be able to devise an
implementation plan.
UNIT7- Developing performance management strategies
Reference No : Unit 7002V1
Credit : 7 || TQT : 70
LEARNING OUTCOMES 1. Be able to set performance targets of teams to meet strategic objectives.
2. Be able to agree team performance targets to contribute to meeting
strategic objectives.
3. Be able to monitor actions and activities defined to improve team performance.
Delivery Methods
School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments.
We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish.
The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations.
Resources and Support
School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently.
Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.
Management Direct
As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including:
E-Books
Articles
Leader videos
Idea for leaders
Models and so much more...
How does the Online Learning work at SBTL?  We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas.    How will you study online?  With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal.   How will I get tutor support online?  School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

School of Business and Technology London

Chartered Institute of Personnel Development (CIPD)

Diploma in Management Studies (DMS)

CMI Level 7 Diploma in Leadership Coaching and Mentoring

Getting Started
The CMI Level 3 Diploma in Coaching and Mentoring is aimed at supervisors and first-line managers. This course is designed to help managers improve their communication and mentoring skills, performance in coaching and mentoring roles, and efficiency.
Achieving the renowned CMI Level 3 qualification in coaching and mentoring will enable you to develop coaching and mentoring skills and techniques for individuals and teams, alongside working to achieve organisational objectives.
This extensive course introduces you to organisational culture, values and behaviour while developing your skills in managing team dynamics, equality, and diversity.
Key Benefits
For Learners
Introduce you to the principles, skills and impact of coaching and mentoring
Establishing key coaching and mentoring relationships and skills
Support the development of individuals and teams
Developing your skills in managing team dynamics, equality and diversity
For Organisations
Ensuring teams can meet organisational objectives
Broader knowledge of operational processes and evaluation techniques
Introduces organisational culture, values and behaviour
Key Highlights

Are you a supervisor or first-line manager and want to support the development of coaching and mentoring skills and techniques of individuals and teams? The CMI Level 3 Coaching and Mentoring offered by the School of Business and Technology London is the ideal starting point for your career journey.
Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam.
With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home.
Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system.
Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk.
If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience.
 
Career Pathways
The CMI Level 3 Coaching and Mentoring can open many career pathways including, but not limited to:
Training Manager, with an estimated average salary of £31,613 per annum
Training & Development Manager, with an estimated average salary of £36,885 per annum
Independent Coach or Mentor with an estimated average salary of £28,000 per annum
Corporate Coach or Mentor with an estimated average salary of £38,950 per annum
About Awarding Body
Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects.
 
What is included?
Learn 100% online at your own pace
Dedicated support from expert tutors
Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance.
Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program
Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement
12 months support period
24-hour access to the online learning platform 'MyLearnDirect'
Schedule live online classes for each module at your convenience. (Blended learning only)
Quality learning resources and study guides developed by CMI-approved tutors.
All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect'
Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies
Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals.
You have access to CMI Membership and Support for the duration of your study.
Assessment
For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor.
Entry Requirements
The Level 3 Diploma in Coaching and Mentoring is designed for practising and aspiring supervisors and first-line managers. To be eligible for this course, you must:
Be 18 years of age and over
Possess the ability to complete the Level 3 Qualification
Our friendly admissions advisors will provide the best advice, considering your needs and goals. 
Progression
CMI would recommend the below qualifications as a possible progression route, once complete the Coaching and Mentoring qualifications:
CMI Level 3 Qualifications in First Line Management
CMI Level 5 in Management Coaching and Mentoring
Why gain a CMI Qualification?
Achieving this CMI Level 3 Coaching and Mentoring qualification will introduce you to the principles, skills and impact of coaching and mentoring and help you establish key coaching and mentoring relationships and skills.
You will develop your skills in managing team dynamics, equality, and diversity, and you will have the opportunity to attain a good understanding of the essentials of coaching and mentoring upon completing this course.
Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 3 Coaching and Mentoring course, you will have access to CMI Membership and Support for the duration of your study alongside your qualification.
CMI graduates achieve remarkable things:
72% agree that their CMI qualification gave them a competitive edge in the job application process.
89% agree they use the skills learnt on their accredited qualification in their current role.
88% agree that the accredited qualification gave them good career prospects.
Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate.
Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager.
Learners need to complete all Group A units and any combination of units to a minimum of 7 credits from
Group B. Learners need to complete a total of 37 credits to achieve this qualification. The minimum Total
Qualification Time is 370 hours, including 145 Guided Learning Hours
 Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable.
 Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. 
UNIT1- Principles, skills and impact of coaching and mentoring
Reference No : Unit 3011V1
Credit : 7 || TQT : 70
LEARNING OUTCOME 1. Understand the principles of
coaching and mentoring.
2. Understand the skills required of a coach.
3. Understand the skills
required of a mentor.
UNIT2- Coaching and mentoring for individual and team needs
Reference No : Unit 3012V1
Credit : 6 || TQT : 60
LEARNING OUTCOME 1. Understand the impact on the
individual and team needs of the coaching process.
2. Understand the impact on the
individual and team needs of the mentoring process.
3. Understand the individual
and team knowledge, skills or
behaviours.
UNIT3- Managing the coaching and mentoring relationships
Reference No : Unit 3013V1
Credit : 5 || TQT : 50
LEARNING OUTCOMES 1. Understand the coaching and
mentoring relationships.
2. Understand the goals of the
coaching and mentoring relationship.
3. Understand possible barriers
to the coaching process.
UNIT4- Coaching and mentoring processes
Reference No : Unit 3014V1
Credit : 7 || TQT : 70
LEARNING OUTCOMES 1. Understand the implementation of the coaching process.
2. Understand the implementation of the mentoring process.
3. Understand the reviewing of
progress and provision of
feedback.
UNIT5- Completing the coaching and mentoring process
Reference No : Unit 3015V1
Credit : 5 || TQT : 50
LEARNING OUTCOMES 1. Understand the skills of concluding the coaching process.
2. Understand the skills of
concluding the mentoring process.
UNIT6- Understanding team dynamics
Reference No : Unit 4004V1
Credit : 7 || TQT : 70
LEARNING OUTCOMES 1. Understand the differences
between groups and teams.
2. Understand the concept of formal and informal group norms.
3. Understand group development
and maturity.
Delivery Methods
School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments.
We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish.
The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations.
Resources and Support
School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently.
Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal.
Management Direct
As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including:
E-Books
Articles
Leader videos
Idea for leaders
Models and so much more...
How does the Online Learning work at SBTL?  We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas.    How will you study online?  With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal.   How will I get tutor support online?  School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

CMI Level 3 Diploma in Management Coaching and Mentoring

<div id="course-pills-1">Duration<p>3 Days</p><p>18 CPD hours</p>This course is intended for<p>Mid- and upper-level managers looking to hone their senior management skills will benefit from this course.</p>Overview<p>Use wisdom and understanding to lead others Deliver constructive critiques to your staff More effectively coach and mentor your staff Develop new managers Better motivate your staff Navigate organizational politics</p><p></p><p>To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p>Prerequisites<p>While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.</p></div><div id="course-pills-2"><h3>1. Leading Others</h3> <ul> <li>Comparing Vertical and Lateral Hierarchies- Leading in Different Structures of Command and Control</li> <li>Leveraging Your Organization\'s Structure</li> <li>Knowing Your Employees - Developing Empathy</li> <li>Beginning with the End in Mind and Back-Casting to the Desired Future State</li> <li>Setting S.M.A.R.T. Goals</li> <li>Earning Your Team\'s Trust with Honesty, Reliability, Availability, and Openness</li> </ul> <h3>2. Strategies for Course Correction</h3> <ul> <li>Lighting a Fire- Motivating, Guiding, and Inspiring</li> <li>Resolving Conflict- Forcing, Accommodating, Avoiding, Compromising, and Collaborating</li> <li>Changing the Script- Trusting Your Team, Empowering Delegation, Celebrating Success, and Building &amp; Reinforcing Your Team</li> <li>Defining Team Roles and Creating a Balanced Team</li> </ul> <h3>3. Effective Coaching and Mentoring</h3> <ul> <li>Providing Clear and Timely Feedback</li> <li>Creating a Supportive Environment</li> <li>Building a Mentorship Plan - Mentoring for Success</li> </ul> <h3>4. Training New Managers</h3> <ul> <li>Preparing, Developing, and Supporting New Managers</li> <li>Defining and Building Competencies</li> <li>Documenting Best Practices while Rewarding and Emulating Effective Managers</li> <li>Encouraging a Peer Network</li> </ul> <h3>5. Motivation</h3> <ul> <li>Understanding the 8 Level Hierarchy of Needs</li> <li>Managing Across Generations</li> <li>Applying the CARE Model</li> </ul> <h3>6. Organizational Politics</h3> <ul> <li>Being Politically Savvy, Ethical, and Effective</li> <li>Building Political Intelligence</li> <li>Understanding the Landscape</li> </ul> <h3>7. The Big Picture</h3> <ul> <li>Thinking Through the Elements of Management</li> </ul></div>

Duration
3 Days
18 CPD hours
This course is intended for
Mid- and upper-level managers looking to hone their senior management skills will benefit from this course.
Overview
Use wisdom and understanding to lead others Deliver constructive critiques to your staff More effectively coach and mentor your staff Develop new managers Better motivate your staff Navigate organizational politics

To maximize performance and foster a healthy environment, senior managers must also motivate others, nurturing and utilizing the distinctive skills of each team member.
Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.

Prerequisites
While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training.
1. Leading Others
Comparing Vertical and Lateral Hierarchies- Leading in Different Structures of Command and Control
Leveraging Your Organization\'s Structure
Knowing Your Employees - Developing Empathy
Beginning with the End in Mind and Back-Casting to the Desired Future State
Setting S.M.A.R.T. Goals
Earning Your Team\'s Trust with Honesty, Reliability, Availability, and Openness
2. Strategies for Course Correction
Lighting a Fire- Motivating, Guiding, and Inspiring
Resolving Conflict- Forcing, Accommodating, Avoiding, Compromising, and Collaborating
Changing the Script- Trusting Your Team, Empowering Delegation, Celebrating Success, and Building & Reinforcing Your Team
Defining Team Roles and Creating a Balanced Team
3. Effective Coaching and Mentoring
Providing Clear and Timely Feedback
Creating a Supportive Environment
Building a Mentorship Plan - Mentoring for Success
4. Training New Managers
Preparing, Developing, and Supporting New Managers
Defining and Building Competencies
Documenting Best Practices while Rewarding and Emulating Effective Managers
Encouraging a Peer Network
5. Motivation
Understanding the 8 Level Hierarchy of Needs
Managing Across Generations
Applying the CARE Model
6. Organizational Politics
Being Politically Savvy, Ethical, and Effective
Building Political Intelligence
Understanding the Landscape
7. The Big Picture
Thinking Through the Elements of Management

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