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208 Educators providing Food Hygiene courses

Dm Training Consultants Ltd

dm training consultants ltd

Portlethen

I have spent over 25 years in the hospitality business, working and understanding people at all levels of customer service. Initially I worked in various hotels throughout Scotland learning all aspects of customer service journey and working at high levels of customer service delivery. I do love to see customer service carried out naturally and without Donna Matherseffort where customer service facing staff just ‘get it’. All too often unfortunately we see businesses who focus on customers now and again but not tapping into the detail or emotions that go along with delivering something special for your customers. I started DM Training in 2006 to help put some of my experiences and knowledge into practice and deliver training to help businesses rise to the ever increasing challenges we come across in today’s market place. Having my own business has been a real life challenge but the rewards personally have been exciting and it has enabled me to look at the things in life that really matter. Firstly, I have learnt that in order to capture your audience when in a training role, make it fun and appealing to everyone. Doesn’t matter the subject area, if its not captured your audience then it is not being effective. Secondly - you can if you think you can. By delivering training using this principle you can deliver effective training that matters and get results. My training has taken me all over Scotland delivering training to a variety of organisations at various levels and this is what makes it exciting and keeps the energy alive. I do hope you get a chance to come along to one of our training courses on offer and enjoy the experience.

Community Connect Foundation

community connect foundation

Smethwick

CCF strives to improve the social and economic wellbeing of disadvantaged communities by providing opportunities for people to develop their skills, gain qualifications and improve their health. Set up in 1997, Community Connect Foundation (CCF) has been working in partnership with many private and public sector organisations to improve the social and economic wellbeing of the disadvantaged communities in inner city areas. Through its work, CCF has developed, in effect, into a Community Anchor serving a much wider range of residents, communities and geographical areas. Whilst its base in Smethwick is an important one for its ability to reach out to communities in Smethwick, much of its work is delivered across a larger geographical area. With the help and support of managed funding from a variety of sources, we have been able to provide quality service provisions to more than 8,000 people. A substantial number of these people have gained qualifications and moved on to find employment.It demonstrates our determination to reach out into all sections of our communities to provide essential training opportunities, heath advice and youth development support to those that need it most. The success of CCF relies on the charity’s strong partnerships with statutory providers and community-based organisations. Much of CCF’s work is delivered on an outreach basis throughout Sandwell and Birmingham. Having maintained an accreditation from Matrix Standards & Investors in People (IIP) since 2004, we are confident we deliver a quality assured service consistently which is benchmarked by prestigious national standards. Additionally, we are accredited by prominent awarding bodies such as Pearson, Highfield Qualifications & Ascentis for delivering a wide range of Language skills, Functional Skills, Employability Skills and Apprenticeships qualifications.