Name: Facilitation Skills for Business Analysts: Virtual In-House Training
Price: 1250 GBP
Availability: InStock

London

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">All programmes are organised and <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">subject to client requirements&nbsp;</strong>and follow an interactive format to develop action learning sets and DE&amp;I skills and knowledge for the participants in the form of break out groups, group discussion, Zoom polls, visuals, and videos.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">We further offer:</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Pre-Material/Glossary of terms&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; After session - further reading.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; AMA - &#39;Ask Me Anything&#39; (30min) post session.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">We further offer a range of flexible timings to suit your needs</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; 45 -60-minute TEDx Style talks.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; 90 minute &ndash; half day engagement/facilitation sessions.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; 60/90-minute focus group facilitation.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; 60/90-minute Lunch and Learn.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Further information regarding the topics is available on request.&nbsp;</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"> <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Topics&nbsp;</strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">&bull; Anti-Racism &bull; Self-Advocacy &bull; Negotiation &bull; Career advice, mentoring and coaching. &bull; Communication &bull; Well Being/belonging/psychological safety (Inclusion, Diversity, Equity, Belonging) &bull; Leadership and development &bull; Celebrating International Women&#39;s Day &bull; Black History Month</p>

All programmes are organised and subject to client requirements and follow an interactive format to develop action learning sets and DE&I skills and knowledge for the participants in the form of break out groups, group discussion, Zoom polls, visuals, and videos. 
We further offer:
• Pre-Material/Glossary of terms 
• After session - further reading. 
• AMA - 'Ask Me Anything' (30min) post session. 
We further offer a range of flexible timings to suit your needs
• 45 -60-minute TEDx Style talks. 
• 90 minute – half day engagement/facilitation sessions. 
• 60/90-minute focus group facilitation. 
• 60/90-minute Lunch and Learn. 
Further information regarding the topics is available on request. 
 Topics 
• Anti-Racism • Self-Advocacy • Negotiation • Career advice, mentoring and coaching. • Communication • Well Being/belonging/psychological safety (Inclusion, Diversity, Equity, Belonging) • Leadership and development • Celebrating International Women's Day • Black History Month

Amp Up Your Voice

Anti-racism and Diversity, Equity & Inclusion Masterclasses

Loughborough

<div>
		

		<div>
			
			<p>Learn from two decades of specialist equality &amp; inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the engaging and motivational style, building up the confidence to apply deepened insights and practical tools. </p>
			<div><i></i> 2 x 4 Hour Sessions</div>
			<div><i></i>  £534.00 incl. VAT</div>
			
			
		</div>
	</div>

	

	<div id="filters">
		
		
	</div>

	

    <div>

		
		 
		

		<div></div>

		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><p><b><span>Number of sessions and their duration: x2 half-days (4 hrs each) with a takeaway reflective learning activity in-between (virtual or on-site)</span></b></p>
<p>Join Vanessa Boon, The Joyful Disruptor and author of the inclusive leadership chapter of the Amazon bestseller Professional Leadership. Learn from two decades of specialist equality &amp; inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the engaging and motivational style, building up the confidence to apply deepened insights and practical tools. You will benefit from the collective learning from facilitating courageous conversations with thousands of people on this topic and a powerful experience that stays with you long after the training events.  </p>
<p><strong>3 key takeaways:</strong></p>
<ul>
<li>Tools and models to deepen and spread self-awareness</li>
<li>A brave deep-dive into those unconscious biases, barriers, privilege, and micro-aggressions - getting comfortable with the uncomfortable</li>
<li>Ways to dismantle systemic oppression, enhance inclusion and be a change-maker </li>
</ul>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><p><b>Agenda:</b></p>
<ul>
<li>Creating a safe space to open up</li>
<li>Inclusion - expansive beyond legal 'protected characteristics'</li>
<li>What does Inclusive Leadership 'look like'?</li>
<li>Nurturing inclusive leadership through self-awareness tools</li>
<li>Understanding oppressions, intersections and micro-aggressions</li>
<li>Bias hides in open minds - unconscious biases</li>
<li>Getting comfortable with the uncomfortable</li>
<li>Action learning - takeaway activity and reflections</li>
<li>Collective solutions - bring your tricky issues &amp; challenges</li>
<li>Types of bias, internalised oppression (a video you'll never forget), and mitigation (positive action and ways to reduce bias)</li>
<li>Speaking up - constructive challenge, upholding standards</li>
<li>Receiving a challenge with non-defensive openness</li>
<li>What next? Developing your inclusive leadership further   </li>
</ul>
<p><b>Modules:</b></p>
<p><b>Part 1: Self-discovery</b></p>
<p>Inclusion - Expansive beyond legal 'protected characteristics'</p>
<p>What does Inclusive Leadership 'look like'?</p>
<p><strong>Nurturing inclusive leadership:</strong></p>
<ul>
<li>Self-awareness - Betari's Box, Johari's Window</li>
<li>Understanding oppressions, intersections and micro-aggressions</li>
<li>Bias hides in open minds - unconscious biases</li>
<li>Getting comfortable with the uncomfortable</li>
<li>Brief: Takeaway activity to apply models to real-life situations with reflections to share</li>
</ul>
<p><b>Part 2: Leading the change</b></p>
<p>Re-cap of key points from Part 1</p>
<p>Action learning: sharing your takeaway tasks</p>
<p>Collective solutions - bring your tricky issues &amp; challenges</p>
<p><strong>Nurturing inclusive leadership:</strong></p>
<ul>
<li>Bias hides in open minds - types of bias, internalised oppression (a video you'll never forget), and mitigation (positive action and ways to reduce bias)</li>
<li>Getting comfortable with the uncomfortable -</li>
<li>Speaking up - constructive challenge, upholding standards</li>
<li>Receiving a challenge with non-defensive openness</li>
<li>What next? Developing your inclusive leadership further    </li>
</ul>
<p></p>
	
		<h3>Prerequisites</h3>
		<p></p><p><b>Pre work:<br /> </b>Optional, but useful to read the How Not To Be An Inclusive Leader chapter of Professional Leadership: https://amzn.eu/d/dcOGftz</p>
<p><b>Prerequisites:</b></p>
<p>Ready to:</p>
<ul>
<li>build upon prior equality and diversity training</li>
<li>be brave and confront the uncomfortable realities of inequalities</li>
<li>have courageous conversations with compassion</li>
<li>get fired up to make a difference</li>
</ul>
<p></p>

Learn from two decades of specialist equality & inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the engaging and motivational style, building up the confidence to apply deepened insights and practical tools. 
2 x 4 Hour Sessions £534.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Number of sessions and their duration: x2 half-days (4 hrs each) with a takeaway reflective learning activity in-between (virtual or on-site)
Join Vanessa Boon, The Joyful Disruptor and author of the inclusive leadership chapter of the Amazon bestseller Professional Leadership. Learn from two decades of specialist equality & inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the engaging and motivational style, building up the confidence to apply deepened insights and practical tools. You will benefit from the collective learning from facilitating courageous conversations with thousands of people on this topic and a powerful experience that stays with you long after the training events. 
3 key takeaways:
Tools and models to deepen and spread self-awareness
A brave deep-dive into those unconscious biases, barriers, privilege, and micro-aggressions - getting comfortable with the uncomfortable
Ways to dismantle systemic oppression, enhance inclusion and be a change-maker
Available as private Face to Face and virtual sessions (max 12 delegates) - £1,745 Plus VAT

Modules/Lessons

Agenda:
Creating a safe space to open up
Inclusion - expansive beyond legal 'protected characteristics'
What does Inclusive Leadership 'look like'?
Nurturing inclusive leadership through self-awareness tools
Understanding oppressions, intersections and micro-aggressions
Bias hides in open minds - unconscious biases
Getting comfortable with the uncomfortable
Action learning - takeaway activity and reflections
Collective solutions - bring your tricky issues & challenges
Types of bias, internalised oppression (a video you'll never forget), and mitigation (positive action and ways to reduce bias)
Speaking up - constructive challenge, upholding standards
Receiving a challenge with non-defensive openness
What next? Developing your inclusive leadership further
Modules:
Part 1: Self-discovery
Inclusion - Expansive beyond legal 'protected characteristics'
What does Inclusive Leadership 'look like'?
Nurturing inclusive leadership:
Self-awareness - Betari's Box, Johari's Window
Understanding oppressions, intersections and micro-aggressions
Bias hides in open minds - unconscious biases
Getting comfortable with the uncomfortable
Brief: Takeaway activity to apply models to real-life situations with reflections to share
Part 2: Leading the change
Re-cap of key points from Part 1
Action learning: sharing your takeaway tasks
Collective solutions - bring your tricky issues & challenges
Nurturing inclusive leadership:
Bias hides in open minds - types of bias, internalised oppression (a video you'll never forget), and mitigation (positive action and ways to reduce bias)
Getting comfortable with the uncomfortable -
Speaking up - constructive challenge, upholding standards
Receiving a challenge with non-defensive openness
What next? Developing your inclusive leadership further

Prerequisites

Pre work:
 Optional, but useful to read the How Not To Be An Inclusive Leader chapter of Professional Leadership: https://amzn.eu/d/dcOGftz
Prerequisites:
Ready to:
build upon prior equality and diversity training
be brave and confront the uncomfortable realities of inequalities
have courageous conversations with compassion
get fired up to make a difference


Mpi Learning - Professional Learning And Development Provider

Learn from two decades of specialist equality & inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the engaging and motivational style, building up the confidence to apply deepened insights and practical tools.

Inclusive Leadership

General Admission

Nottingham

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">This masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook including:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">A deep dive into the six steps of the DEI framework&nbsp;<ol style="color: initial; box-sizing: border-box;" fr-original-style="color: initial;"><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">DEI Strategy</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Leadership commitment</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Recruitment and hiring of diverse talent</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">inclusive performance management</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">equitable and inclusive organisational culture</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">marketplace and community impact</li></ol></li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Measuring DEI using a scorecard</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">ISO audit - how to prepare for and conduct it</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">The success factors of inclusive culture change&nbsp;</li><li id="isPasted" style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">Project management techniques and best practice</li><li style="color: rgb(51, 51, 51); box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51);">A change communications toolkit</li></ul><p id="isPasted" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: var(--text);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="font-size: 18px; color: rgb(254, 114, 53); box-sizing: border-box;" fr-original-style="font-size: 18px; color: rgb(254, 114, 53);">Who is this learning for?</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li id="isPasted" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Diversity and inclusion leads and practitioners</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">HR professionals tasked with diversity and inclusion within their remit</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Managers and leaders looking to develop an inclusive culture</li></ul><p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">What type of learning is this?</span></strong></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Small group learning allows lots of time to focus on the &#39;doing&#39; as well as on learning</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Global cohorts so there is a greater opportunity to learn in a cross-cultural context</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Action learning so you can ask questions, engage with others and get feedback in the moment</li><li id="isPasted" style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Facilitated as an in-person event but also available as a virtual offer</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;"><span style="color: rgb(254, 114, 53); font-size: 18px; box-sizing: border-box;" fr-original-style="color: rgb(254, 114, 53); font-size: 18px;">What will this do for you?</span></strong></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">You won&rsquo;t have to continue to rely on hope and luck as a strategy to achieve success. We will work on all the aspects that are introduced in The DEI Playbook to:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Give you the tools to help you make the most effective decisions</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Show how you can implement changes that are long-lasting</li><li style="color: rgb(80, 168, 188); box-sizing: border-box;" fr-original-style="color: rgb(80, 168, 188);">Provide practical guidance and support x1 individual support and implementation session (more sessions can be added for a bonus fee after the main event)</li></ul><p id="isPasted" style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">This solution&nbsp;</span><span data-key="202" style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">is developed by licensed and accredited practitioners with practical business experience.</span></p><span style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">

</span><p style="color: rgb(111, 114, 135); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(111, 114, 135);"><span data-key="204" style="color: rgb(51, 51, 51); font-size: 14px; box-sizing: border-box;" fr-original-style="color: rgb(51, 51, 51); font-size: 14px;">On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).</span></p>

This masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook including:
A deep dive into the six steps of the DEI framework 
DEI Strategy
Leadership commitment
Recruitment and hiring of diverse talent
Inclusive performance management
Equitable and inclusive organisational culture
Marketplace and community impact
Measuring DEI using a scorecard
ISO audit - how to prepare for and conduct it
The success factors of inclusive culture change
A change communications toolkit
Project management techniques and best practice
Who is this learning for?
Diversity and inclusion leads and practitioners
HR professionals tasked with diversity and inclusion within their remit
Managers and leaders looking to develop an inclusive culture
What type of learning is this?
Small group learning allows lots of time to focus on the 'doing' as well as on learning
Global cohorts so there is a greater opportunity to learn in a cross-cultural context
Action learning so you can ask questions, engage with others and get feedback in the moment
Facilitated as an in-person event but also available as a virtual offer
What will this do for you?
You won’t have to continue to rely on hope and luck as a strategy to achieve success. We will work on all the aspects that are introduced in The DEI Playbook to:
Give you the tools to help you make the most effective decisions
Show how you can implement long-lasting changes
Provide practical guidance and support x1 individual support and implementation session (more sessions can be added for a bonus fee after the main event)
This solution is developed by licensed and accredited practitioners with practical business experience.
On completion, a certificate of attendance will be issued to all participants towards CPD (Continuous Professional Development).

Starling

Equity & Diversity

Leadership

Leadership Development

Organizational Development

Professional Development

Diversity & Inclusion

Continuous Professional Development (CPD)

This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation. 

DEI Masterclass - Bringing The DEI Playbook To Life!

DEI Masterclass ticket

<div>
		

		<div>
			
			<p>Unconscious bias from a fresh new perspective for anyone who interacts with, or makes decisions about, people; whether you work with customers, supervise staff or work in collaboration, this session will enhance your insight and interactions.</p>
			<div><i></i> 3 x 4 hour Sessions</div>
			<div><i></i>  £801.00 incl. VAT</div>
			
			
		</div>
	</div>

	

	<div id="filters">
		
		
	</div>

	

    <div>

		
		 
		

		<div></div>

		<div>
			<p>Want to run this event in-house?  Enquire about running this event in-house </p>
			
		</div>

		<div>
			<p>Interested in attending? Have a suggestion about running this event near you?<br />Register your interest now</p>
			
		</div>
	</div>
	<div></div>
	
		
        <div>
			
		</div>
				

	
		<h3>Description</h3>
		<p></p><p><b><span>Number of sessions and their duration: Virtual or on-site:</span></b></p>
<p><b><span>1 half-day introductory (4 hrs)</span></b></p>
<p><b><span>x2 half-day (2 weeks apart) deeper-dive option with more time for group discussion and practice and a takeaway action learning activity in-between, plus reflection time to come back with emerging questions. </span></b></p>
<p>Join Vanessa Boon, The Joyful Disruptor and author of the inclusive leadership chapter of the Amazon bestseller Professional Leadership. Learn from two decades of specialist equality &amp; inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the refreshingly engaging, interactive and motivational style on this topic, building up the confidence to apply deepened insights and practical tools. You will benefit from the collective learning from facilitating courageous conversations with thousands of people on this topic and a powerful experience that stays with you long after the training.  </p>
<p>Key takeaways:</p>
<ul>
<li>Getting comfortable with the uncomfortable - we all have biases in our subconscious minds</li>
<li>Tools and models to deepen self-awareness and spot various types of biases</li>
<li>Ways to reduce and mitigate the effects of unconscious biases (yours and other people's)</li>
<li>Tips to be a change-maker </li>
</ul>
<p><strong>Available as private Face to Face and virtual sessions (max 12 delegates) - £2,617.50 - Plus VAT</strong></p>
<p></p>
	
		<h3>Modules/Lessons</h3>
		<p></p><p><b>Agenda:</b></p>
<ul>
<li>Creating a safe space to open up</li>
<li>What is unconscious bias?</li>
<li>Why does it hide in open minds?</li>
<li>Cognitive Dissonance: Why does the idea of acknowledging our biases feel uncomfortable?</li>
<li>The bias game - revealing your hidden biases</li>
<li>The Halo &amp; Horns effect and implications for first impressions, recruitment and decision-making</li>
<li>Types of bias to be aware of (including affinity, conformity, confirmation &amp; first-version bias)</li>
<li>Internalised biases - the video you'll never forget</li>
<li>Ways that biases play out in real situations</li>
<li>Ways to reduce and mitigate the effects of biases (yours and other people's)</li>
<li>Next steps: your change-maker plan</li>
</ul>
<p></p>
	
		<h3>Prerequisites</h3>
		<p></p><p><strong><span>Ready to:</span></strong></p>
<ul>
<li>build upon prior equality and diversity training</li>
<li>be brave and confront the uncomfortable realities of biases and inequalities</li>
<li>have courageous conversations with compassion</li>
<li>get fired up to make a difference</li>
</ul>
<p><strong>Pre Work: </strong></p>
<p>Optional, but useful to read the How Not To Be An Inclusive Leader chapter of Professional Leadership: https://amzn.eu/d/dcOGftz</p>
<p></p>

Unconscious bias from a fresh new perspective for anyone who interacts with, or makes decisions about, people; whether you work with customers, supervise staff or work in collaboration, this session will enhance your insight and interactions.
3 x 4 hour Sessions £801.00 incl. VAT
Want to run this event in-house? Enquire about running this event in-house 
Interested in attending? Have a suggestion about running this event near you?
Register your interest now
Description

Number of sessions and their duration: Virtual or on-site:
1 half-day introductory (4 hrs)
x2 half-day (2 weeks apart) deeper-dive option with more time for group discussion and practice and a takeaway action learning activity in-between, plus reflection time to come back with emerging questions. 
Join Vanessa Boon, The Joyful Disruptor and author of the inclusive leadership chapter of the Amazon bestseller Professional Leadership. Learn from two decades of specialist equality & inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the refreshingly engaging, interactive and motivational style on this topic, building up the confidence to apply deepened insights and practical tools. You will benefit from the collective learning from facilitating courageous conversations with thousands of people on this topic and a powerful experience that stays with you long after the training. 
Key takeaways:
Getting comfortable with the uncomfortable - we all have biases in our subconscious minds
Tools and models to deepen self-awareness and spot various types of biases
Ways to reduce and mitigate the effects of unconscious biases (yours and other people's)
Tips to be a change-maker
Available as private Face to Face and virtual sessions (max 12 delegates) - £2,617.50 - Plus VAT

Modules/Lessons

Agenda:
Creating a safe space to open up
What is unconscious bias?
Why does it hide in open minds?
Cognitive Dissonance: Why does the idea of acknowledging our biases feel uncomfortable?
The bias game - revealing your hidden biases
The Halo & Horns effect and implications for first impressions, recruitment and decision-making
Types of bias to be aware of (including affinity, conformity, confirmation & first-version bias)
Internalised biases - the video you'll never forget
Ways that biases play out in real situations
Ways to reduce and mitigate the effects of biases (yours and other people's)
Next steps: your change-maker plan

Prerequisites

Ready to:
build upon prior equality and diversity training
be brave and confront the uncomfortable realities of biases and inequalities
have courageous conversations with compassion
get fired up to make a difference
Pre Work: 
Optional, but useful to read the How Not To Be An Inclusive Leader chapter of Professional Leadership: https://amzn.eu/d/dcOGftz


Unconscious bias from a fresh new perspective for anyone who interacts with, or makes decisions about, people; whether you work with customers, supervise staff or work in collaboration, this session will enhance your insight and interactions.

Bias hides in open minds

<p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(40, 50, 78);">Our Team Leader Programme is designed specifically for <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">new &amp; existing Team Leads/Managers in healthcare</strong>, such as General Practice, Primary &amp; Secondary Care. This programme gives delegates the opportunity to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">spend time with peers, gain new tools &amp; techniques</strong> that enable them to <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">develop &amp; support their team effectively</strong>. <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Building confidence</strong> to be able to have more <strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">proactive &amp; challenging conversations</strong> with team members, supporting managers and reducing escalation.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="color: rgb(41, 105, 176); box-sizing: border-box;" fr-original-style="color: rgb(41, 105, 176);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">This programme is for new &amp; existing managers with line management responsibilities, such as Reception, Admin &amp; Nurse Managers or similar roles; the programme includes:</span></span><span style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);">
</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">2 x 1-day online workshops</span><ul style="font-size: initial; color: initial; box-sizing: border-box;" fr-original-style="font-size: initial; color: initial;"><li style="color: rgb(41, 105, 176); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(41, 105, 176); font-size: 16px;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day 1</strong><span style="color: rgb(41, 105, 176); box-sizing: border-box;" fr-original-style="color: rgb(41, 105, 176);">&nbsp;-TBC</span></span></li><li style="color: rgb(41, 105, 176); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(41, 105, 176); font-size: 16px;"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Day 2</strong><span style="color: rgb(41, 105, 176); box-sizing: border-box;" fr-original-style="color: rgb(41, 105, 176);">&nbsp;-TBC</span></span></li></ul></li><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">1 x Structured Action Learning Set session<ul style="font-size: initial; color: initial; box-sizing: border-box;" fr-original-style="font-size: initial; color: initial;"><li style="color: rgb(41, 105, 176); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(41, 105, 176); font-size: 16px;">TBC</li></ul></li></ul><p style="color: rgb(249, 249, 249); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(249, 249, 249);"><span style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">Giving you an opportunity to work with peers to share knowledge, challenges &amp; experiences.</span></p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(40, 50, 78);">Together we:
</span></p><ul style="margin-left: 40px; box-sizing: border-box;" fr-original-style="margin-left: 40px "><li style="font-size: 16px; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(40, 50, 78);">Define the role of Team Leadership within the Healthcare environment through a whole team approach</li><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">Explore what leadership is...<ul style="font-size: initial; color: initial; box-sizing: border-box;" fr-original-style="font-size: initial; color: initial;"><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">The impact it can have on teams, patients &amp; the wider practice</li><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">Managing change &amp; communication</li><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">Supporting people &amp; creating accountability</li><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">Getting the best out of your team</li><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">Mindset &amp; motivation</li></ul></li></ul><p style="color: rgb(65, 65, 65); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(65, 65, 65);"><span style="font-size: 16px; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(40, 50, 78);">You will leave with:</span></p><ul fr-original-style="" style="box-sizing: border-box;"><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">A bespoke plan for you &amp; your team</li><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">Tools &amp; frameworks to implement, embed and sustain</li><li style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">A support network for ongoing collaboration</li></ul><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span style="font-size: 16px; color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="font-size: 16px; color: rgb(40, 50, 78);"><a href="https://images.cademy.co.uk/2106c3aa-31a2-43a1-80a9-0a80e6098a17/c1e75bd9-1100-4628-bb0d-671cbef67402/original.pdf" rel="noopener noreferrer" target="_blank" fr-original-style="" style="-webkit-user-select: auto; font-size: var(--font-size); box-sizing: border-box; color: inherit; cursor: pointer; text-decoration: inherit;" fr-original-class="wysiwyg_blue_link_cls">📎The Development People 2023&nbsp;Brochure.pdf</a></span></p><blockquote fr-original-style="" style="border-left-width: 2px; border-left-style: solid; border-left-color: rgb(94, 53, 177); color: rgb(94, 53, 177); margin-left: 0px; padding-left: 5px; box-sizing: border-box;"><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><span id="isPasted" style="color: rgb(40, 50, 78); box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78);"><span style="font-size: 16px; box-sizing: border-box;" fr-original-style="font-size: 16px;">"This was by far and the way the best leadership / management course I have ever done. Very informative, expertly led and thoroughly enjoyable.&nbsp;It has made me think differently about managing my team &amp; reminded me to view my colleagues as individual people. The days on the course provided valuable time for reflection, peer support &amp; the recharging of my "Actually&nbsp;</span></span><span style="color: rgb(40, 50, 78); font-size: 16px; box-sizing: border-box;" fr-original-style="color: rgb(40, 50, 78); font-size: 16px;">I do like my job" battery!" &nbsp;Practice Manager, Wessex</span></p></blockquote><p style="text-align: center; color: var(--text); font-size: var(--font-size); box-sizing: border-box;" fr-original-style="text-align: center;"><a href="http://www.TheDevelopmentPeople.co.uk" rel="noopener noreferrer" style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: rgb(255, 255, 255); font-weight: bold; text-decoration: none; border-radius: 5px; background-color: rgb(61, 86, 224); border-width: 12px 18px; border-style: solid; border-color: rgb(61, 86, 224); display: inline-block; -webkit-user-select: auto; box-sizing: border-box; cursor: pointer;" target="_blank" fr-original-style="font-size: 14px; font-family: Helvetica, Arial, sans-serif; color: #ffffff; font-weight: bold; text-decoration: none; border-radius: 5px; background-color: #3D56E0; border-top: 12px solid #3D56E0; border-bottom: 12px solid #3D56E0; border-right: 18px solid #3D56E0; border-left: 18px solid #3D56E0; display: inline-block;">Visit Our Website</a></p>

Our Team Leader Programme is designed specifically for new & existing Team Leads/Managers in healthcare, such as General Practice, Primary & Secondary Care. This programme gives delegates the opportunity to spend time with peers, gain new tools & techniques that enable them to develop & support their team effectively. Building confidence to be able to have more proactive & challenging conversations with team members, supporting managers and reducing escalation.
This programme is for new & existing managers with line management responsibilities, such as Reception, Admin & Nurse Managers or similar roles; the programme includes:

2 x 1-day online workshopsDay 1 -TBCDay 2 -TBC
1 x Structured Action Learning Set sessionTBC
Giving you an opportunity to work with peers to share knowledge, challenges & experiences.
Together we:

Define the role of Team Leadership within the Healthcare environment through a whole team approach
Explore what leadership is...The impact it can have on teams, patients & the wider practiceManaging change & communicationSupporting people & creating accountabilityGetting the best out of your teamMindset & motivation
You will leave with:
A bespoke plan for you & your team
Tools & frameworks to implement, embed and sustain
A support network for ongoing collaboration
📎The Development People 2023 Brochure.pdf
"This was by far and the way the best leadership / management course I have ever done. Very informative, expertly led and thoroughly enjoyable. It has made me think differently about managing my team & reminded me to view my colleagues as individual people. The days on the course provided valuable time for reflection, peer support & the recharging of my "Actually I do like my job" battery!" Practice Manager, Wessex
Visit Our Website

The Development People

Adult Leadership & Management (ALM)

Motivation

Business Leadership

Leadership Skills

Team Leader

Team Management

Business & Management

Healthcare

Management Skills

Our Team Leader Programme is designed specifically for new & existing Team Leads & Managers in Healthcare, such as General Practice, Primary & Secondary Care. This programme gives delegates the opportunity to spend time with peers, gain new tools & techniques that enable them to develop & support their team effectively. Building confidence to be able to have more proactive & challenging conversations with team members, supporting managers and reducing escalation.

Healthcare Team Leader Programme - 2.5 Days 

20% Discount on bookings before end May 2023 (RRP £363.00)

Early Bird Offer Price

Horsham

<p id="isPasted" fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;">Develop the commercial awareness, financial knowledge and strategic thinking capabilities, to influence the direction of the business</p><p fr-original-style="" style="color: var(--text); font-size: var(--font-size); box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></p><hr fr-original-style="" style="border-color: var(--border-muted); border-style: solid; clear: both; break-after: page; user-select: none; box-sizing: border-box;"><div data-section-id="1695042071629" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/77df68e-28e4-057f-41d6-ca1d3577146_Course_Overview_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></div></div><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><br id="isPasted" fr-original-style="" style="box-sizing: border-box;"></div></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Course overview</h3><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><strong fr-original-style="" style="font-weight: 700; box-sizing: border-box;">Durati</strong>on:&nbsp;2 days (13 hours)</p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">This course is aimed at managers who want to develop their commercial awareness, financial knowledge and strategic thinking capabilities, so that they can influence the direction of their business and deliver to their full potential.</p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">Day one of the course provides the skills and insights to make sense of your company&rsquo;s financial position and performance.</p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">Day two helps delegates to consider the strategic thinking tools required to plot the forward course needed to maximise the potential of the business.</p><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">As well as looking at how to make effective business decisions, this course gives a good grounding in finance and profitability. As a two day programme, day one provides the skills and insights to make sense of the company&rsquo;s financial position and performance. Day two then considers the strategic thinking tools needed to plot the forward course needed to maximise the potential of the business.</p><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="500" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><br fr-original-style="" style="box-sizing: border-box;"></p></div></div></section></div><div data-section-id="1695042071630" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/8ba0826-4fb5-333c-0ea4-28c13064336b_Objectives_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></div></div><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(0, 0, 0);">Objectives</h3><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);">By the end of the course you will be able to:</p><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">An understanding of the balance sheet, profit and loss account, cash flow and statutory and management accounts</li><li fr-original-style="" style="box-sizing: border-box;">Learnt to correctly employment key financial ratios to analyse your business</li><li fr-original-style="" style="box-sizing: border-box;">A practical definition of strategy</li><li fr-original-style="" style="box-sizing: border-box;">analysis tools to examine the current environment and capabilities</li><li fr-original-style="" style="box-sizing: border-box;">Steps to devise a mission and vision statement</li><li fr-original-style="" style="box-sizing: border-box;">Recognition of the skills and resources needed to achieve the vision</li><li fr-original-style="" style="box-sizing: border-box;">Generation of appropriate strategic and tactical commercial objectives</li></ul><div fr-original-style="" style="box-sizing: border-box;"><br fr-original-style="" style="box-sizing: border-box;"></div><p style="color: rgb(89, 89, 89); font-size: var(--font-size); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><img src="https://kajabi-storefronts-production.kajabi-cdn.com/kajabi-storefronts-production/file-uploads/themes/2153291274/settings_images/cbd24e-e374-8bf2-2a2e-66ae236e51d4_Content_Icon.png" alt="" style="width: 80px; cursor: pointer; padding: 0px 1px; user-select: none; max-width: 100%; position: relative; box-sizing: border-box;" fr-original-style="width: 80px;" fr-original-class="fr-draggable"></p></section></div><div data-section-id="1695042071631" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-section-id="1695048787156" style="color: rgb(89, 89, 89); box-sizing: border-box;" id="isPasted" fr-original-style=" color: rgb(89, 89, 89);"><section data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-reveal-event="" data-reveal-offset="" data-reveal-units="seconds" fr-original-style="" style="box-sizing: border-box;"><div data-aos="fade-up" data-aos-delay="0" data-aos-duration="1500" fr-original-style="" style="box-sizing: border-box;"><h3 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Content</h3><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">What is Strategy&nbsp;</h5><div style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Defining Strategy</li><li fr-original-style="" style="box-sizing: border-box;">Strategic thinking</li><li fr-original-style="" style="box-sizing: border-box;">Strategic models</li><li fr-original-style="" style="box-sizing: border-box;">Commercial thinking &ndash; what is money?</li></ul></div><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Where are we now&nbsp;</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">STEEPLE analysis</li><li fr-original-style="" style="box-sizing: border-box;">SWOT Analysis</li><li fr-original-style="" style="box-sizing: border-box;">P&amp;E forces at work</li><li fr-original-style="" style="box-sizing: border-box;">Political distortions in capitalist markets</li></ul><div style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Where are we trying to get to</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Setting the mission and vision</li><li fr-original-style="" style="box-sizing: border-box;">Creating a BHAG</li><li fr-original-style="" style="box-sizing: border-box;">Strategies for deflation and inflation</li></ul></div><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">The role of banks</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Commercial and investment banking</li><li fr-original-style="" style="box-sizing: border-box;">Fractional reserving</li><li fr-original-style="" style="box-sizing: border-box;">Securitisation</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">How to get there&nbsp;</h5><div style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Skill gap analysis</li><li fr-original-style="" style="box-sizing: border-box;">Business Process Re engineering</li><li fr-original-style="" style="box-sizing: border-box;">The role of creativity</li></ul></div><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">How to get there&nbsp;</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Getting the team on board</li><li fr-original-style="" style="box-sizing: border-box;">Individual and team motivation</li><li fr-original-style="" style="box-sizing: border-box;">The power of the brand</li></ul><div style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Overcoming challenges&nbsp;</h5><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Debt and deleveraging</li><li fr-original-style="" style="box-sizing: border-box;">Change management</li></ul></div><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Creating value&nbsp;</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Discounted Cash Flows</li><li fr-original-style="" style="box-sizing: border-box;">Building the business case</li><li fr-original-style="" style="box-sizing: border-box;">Asset Valuation techniques</li></ul><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Making it happen&nbsp;</h5><div style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><ul fr-original-style="" style="box-sizing: border-box;"><li fr-original-style="" style="box-sizing: border-box;">Turning Strategic Thinking into Strategic Plans</li><li fr-original-style="" style="box-sizing: border-box;">Scenario planning for an uncertain future</li><li fr-original-style="" style="box-sizing: border-box;">Creating commitments and lock in</li></ul></div><h5 style="color: rgb(0, 0, 0); box-sizing: border-box;" fr-original-style=" color: rgb(0, 0, 0);">Discussion and review&nbsp;</h5><ul style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><li fr-original-style="" style="box-sizing: border-box;">Time will be set aside during the course for review sessions with time for questions, answers and action learning.</li></ul></div></div></section></div><div data-section-id="1695048787157" style="color: rgb(89, 89, 89); box-sizing: border-box;" fr-original-style=" color: rgb(89, 89, 89);"><br fr-original-style="" style="box-sizing: border-box;"></div></div></section></div>

Develop the commercial awareness, financial knowledge and strategic thinking capabilities, to influence the direction of the business






Course overview
Duration: 2 days (13 hours)
This course is aimed at managers who want to develop their commercial awareness, financial knowledge and strategic thinking capabilities, so that they can influence the direction of their business and deliver to their full potential.
Day one of the course provides the skills and insights to make sense of your company’s financial position and performance.
Day two helps delegates to consider the strategic thinking tools required to plot the forward course needed to maximise the potential of the business.
As well as looking at how to make effective business decisions, this course gives a good grounding in finance and profitability. As a two day programme, day one provides the skills and insights to make sense of the company’s financial position and performance. Day two then considers the strategic thinking tools needed to plot the forward course needed to maximise the potential of the business.



Objectives
By the end of the course you will be able to:
An understanding of the balance sheet, profit and loss account, cash flow and statutory and management accounts
Learnt to correctly employment key financial ratios to analyse your business
A practical definition of strategy
analysis tools to examine the current environment and capabilities
Steps to devise a mission and vision statement
Recognition of the skills and resources needed to achieve the vision
Generation of appropriate strategic and tactical commercial objectives

Content
What is Strategy
Defining Strategy
Strategic thinking
Strategic models
Commercial thinking – what is money?
Where are we now
STEEPLE analysis
SWOT Analysis
P&E forces at work
Political distortions in capitalist markets
Where are we trying to get to
Setting the mission and vision
Creating a BHAG
Strategies for deflation and inflation
The role of banks
Commercial and investment banking
Fractional reserving
Securitisation
How to get there
Skill gap analysis
Business Process Re engineering
The role of creativity
How to get there
Getting the team on board
Individual and team motivation
The power of the brand
Overcoming challenges
Debt and deleveraging
Change management
Creating value
Discounted Cash Flows
Building the business case
Asset Valuation techniques
Making it happen
Turning Strategic Thinking into Strategic Plans
Scenario planning for an uncertain future
Creating commitments and lock in
Discussion and review
Time will be set aside during the course for review sessions with time for questions, answers and action learning.

Underscore Group

Strategic Commercial Awareness

<div id="course-pills-1">Duration<p>2 Days</p><p>12 CPD hours</p>This course is intended for<p>Leaders and professionals who manage teams or groups and are responsible for their outcomes will benefit from this course.</p>Overview<p>Apply techniques to encourage participation and reach consensus Utilize facilitative questioning techniques Recognize indicators to facilitate each stage of the team process Deal constructively with disruptions and typical problem behavior Implement interventions appropriately Plan and run a focused discussion, meeting or event</p><p></p><p>Students will learn how to develop and apply facilitation techniques to support their team at every stage of the team life cycle. Students will enhance their interpersonal competencies and observational abilities to deal with disruptions and more.</p> <p>Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.</p><p></p></div><div id="course-pills-2"><h3>1. The Importance of Facilitation</h3> <ul> <li>Being an Effective Facilitator</li> <li>Harnessing Knowledge, Experience, and Diversity</li> <li>Encouraging Group Motivation and Commitment</li> <li>Observing the Team Process</li> </ul> <h3>2. Facilitating Process and Content</h3> <ul> <li>Identifying Process and Content Elements</li> <li>Managing the Flow</li> <li>Resolving Tensions and Disagreement</li> </ul> <h3>3. Setting the Stage for Facilitation</h3> <ul> <li>Laying the Groundwork,</li> <li>Educating Participants, and Securing Support</li> <li>Selecting the Right Facilitator</li> <li>Planning for a Facilitated Meeting</li> </ul> <h3>4. Facilitating Team Development</h3> <ul> <li>Encouraging Participation</li> <li>Recognizing Stages in the Team Life Cycle</li> <li>Supporting the Team through the Stages</li> </ul> <h3>5. Building Consensus and Reaching Decisions</h3> <ul> <li>Gathering and Presenting Data</li> <li>Synthesizing and Summarizing</li> <li>Identifying Options and Brainstorming</li> <li>Facilitating SWOT Analysis</li> <li>Creating a Short List</li> <li>Using the Multi-Option technique</li> </ul> <h3>6. Disruptions, Dysfunctions and Interventions</h3> <ul> <li>Handling Disruptions and Difficult Behavior</li> <li>Addressing Dysfunction</li> <li>Agreeing on Ground Rules</li> <li>Restating and Reframing</li> </ul></div>

Duration
2 Days
12 CPD hours
This course is intended for
Leaders and professionals who manage teams or groups and are responsible for their outcomes will benefit from this course.
Overview
Apply techniques to encourage participation and reach consensus Utilize facilitative questioning techniques Recognize indicators to facilitate each stage of the team process Deal constructively with disruptions and typical problem behavior Implement interventions appropriately Plan and run a focused discussion, meeting or event

Students will learn how to develop and apply facilitation techniques to support their team at every stage of the team life cycle. Students will enhance their interpersonal competencies and observational abilities to deal with disruptions and more.
Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how.

1. The Importance of Facilitation
Being an Effective Facilitator
Harnessing Knowledge, Experience, and Diversity
Encouraging Group Motivation and Commitment
Observing the Team Process
2. Facilitating Process and Content
Identifying Process and Content Elements
Managing the Flow
Resolving Tensions and Disagreement
3. Setting the Stage for Facilitation
Laying the Groundwork,
Educating Participants, and Securing Support
Selecting the Right Facilitator
Planning for a Facilitated Meeting
4. Facilitating Team Development
Encouraging Participation
Recognizing Stages in the Team Life Cycle
Supporting the Team through the Stages
5. Building Consensus and Reaching Decisions
Gathering and Presenting Data
Synthesizing and Summarizing
Identifying Options and Brainstorming
Facilitating SWOT Analysis
Creating a Short List
Using the Multi-Option technique
6. Disruptions, Dysfunctions and Interventions
Handling Disruptions and Difficult Behavior
Addressing Dysfunction
Agreeing on Ground Rules
Restating and Reframing

Nexus Human

Action Learning Facilitator

Coaching Skills

Meeting Skills

Facilitation Skills

Counselling Skills

Critical Facilitation Skills for Leaders

<h2>Facilitation Skills for Business Analysts: In-House Training</h2>
 <p>This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™).</p>
 <p>Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication</li>
 <li>Describe the facilitation skills that are most supportive of those intersections</li>
 <li>Improve your ability to apply these skills in the context of your business analyst functions</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>The role of the Business analyst (BA)</li> <li>An Introduction to the BABOK® Guide</li> <li>Business analyst roles and the product / project life cycle (PLC)</li> <li>Facilitation skills for the business analyst</li> </ul> <h3>The BABOK® Guide and Communication</h3> <ul> <li>An introduction to the communication process</li> <li>Addressing basic communications challenges</li> <li>Planning business analysis communication</li> <li>Communication and BABOK® Guide tasks</li> </ul> <h3>Targeted Elicitation Techniques</h3> <ul> <li>Synergy between communication and targeted elicitation techniques</li> <li>Preparing for elicitation</li> <li>Cornerstone targeted technique: interviews</li> <li>Other targeted elicitation techniques</li> <li>Related general communication skills</li> </ul> <h3>Group Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and group elicitation techniques</li> <li>Cornerstone group elicitation technique - requirements workshops</li> <li>Other group elicitation techniques</li> <li>Related general communication skills - meeting management best practices</li> <li>Related general communication skills - facilitating best practices</li> </ul> <h3>Process / Model-Based Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and process / model-based elicitation techniques</li> <li>Process / model-based elicitation techniques</li> <li>Related interpersonal skills - problem solving and decision making</li> </ul> <h3>Investigative Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and investigative elicitation techniques</li> <li>Cornerstone investigative elicitation technique - document analysis</li> <li>Other investigative elicitation techniques</li> <li>Summary of elicitation techniques by usage in the requirements process</li> </ul> <h3>Using Presentations, Structured Walkthroughs, and Influencing</h3> <ul> <li>Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks</li> <li>Cornerstone technique - structured walkthroughs</li> <li>General communication skill - presenting</li> <li>Related interpersonal skill - influencing</li> </ul> <h3>Special Facilitation Skills - Negotiating and Mediating</h3> <ul> <li>Negotiating</li> <li>Mediating</li> </ul>


                </section>

Facilitation Skills for Business Analysts: In-House Training
This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™).
Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.
What you will Learn
At the end of this program, you will be able to:
Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication
Describe the facilitation skills that are most supportive of those intersections
Improve your ability to apply these skills in the context of your business analyst functions
Foundation Concepts
The role of the Business analyst (BA)
An Introduction to the BABOK® Guide
Business analyst roles and the product / project life cycle (PLC)
Facilitation skills for the business analyst
The BABOK® Guide and Communication
An introduction to the communication process
Addressing basic communications challenges
Planning business analysis communication
Communication and BABOK® Guide tasks
Targeted Elicitation Techniques
Synergy between communication and targeted elicitation techniques
Preparing for elicitation
Cornerstone targeted technique: interviews
Other targeted elicitation techniques
Related general communication skills
Group Elicitation Techniques
Synergy between requirements communication and group elicitation techniques
Cornerstone group elicitation technique - requirements workshops
Other group elicitation techniques
Related general communication skills - meeting management best practices
Related general communication skills - facilitating best practices
Process / Model-Based Elicitation Techniques
Synergy between requirements communication and process / model-based elicitation techniques
Process / model-based elicitation techniques
Related interpersonal skills - problem solving and decision making
Investigative Elicitation Techniques
Synergy between requirements communication and investigative elicitation techniques
Cornerstone investigative elicitation technique - document analysis
Other investigative elicitation techniques
Summary of elicitation techniques by usage in the requirements process
Using Presentations, Structured Walkthroughs, and Influencing
Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks
Cornerstone technique - structured walkthroughs
General communication skill - presenting
Related interpersonal skill - influencing
Special Facilitation Skills - Negotiating and Mediating
Negotiating
Mediating

IIL Europe Ltd

Business Analyst

Agile Business Analyst

Business Analysis

Business Communication Skills

Facilitation Skills for Business Analysts: In-House Training

<h2>Conflict Resolution Skills: In-House Training</h2>
 <p>Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!</p>
 <p>In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Recognize the organizational costs of conflict</li>
 <li>Explain our physical and mental responses to conflict</li>
 <li>Communicate proactively and effectively with different types of people during conflict</li>
 <li>Replace unproductive conflict responses with productive ones</li>
 <li>Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches</li>
 <li>Relate team stages of development to shifts in conflict</li>
 <li>Develop a proactive conflict approach for your organization</li>
 <li>Create a conflict resolution plan for a real-world scenario</li>
 </ul><section>
                    <h3>Getting Started</h3> <ul> <li>Introductions and social agreements</li> <li>Course goal and objectives</li> <li>Opening activities</li> </ul> <h3>Conflict Facilitation Readiness</h3> <ul> <li>Conflict responses and perceptions</li> <li>Conflict basics</li> <li>Conflict and organizations</li> <li>Dynamics of conflict</li> </ul> <h3>Conflict Styles and Communication</h3> <ul> <li>A look at the color energies model</li> <li>Conflict through the color energies and DiSC® lens</li> <li>Communication with opposite color energies</li> </ul> <h3>Individual Response to Conflict</h3> <ul> <li>The anatomy of conflict</li> <li>Recognizing unproductive conflict responses</li> <li>4 steps to productive conflict</li> <li>Choosing productive conflict responses</li> </ul> <h3>Team Performance and Conflict</h3> <ul> <li>High-performing team relationships</li> <li>Conflict and project team performance</li> <li>Conflict Resolution Diagram (CRD) and process</li> </ul> <h3>Conflict Facilitation - Preparation</h3> <ul> <li>Recognizing context and stakeholder needs</li> <li>Using team conflict resolution approaches</li> <li>Preparing for Crucial Conversations®</li> </ul> <h3>Conflict Facilitation - Clarity</h3> <ul> <li>Exposing assumptions and biases</li> <li>Defining the conflict and using the CRD</li> </ul> <h3>Conflict Facilitation - Action</h3> <ul> <li>Proactive conflict management</li> <li>Conflict facilitation practice</li> </ul> <h3>Summary and Next Steps</h3> <ul> <li>Review</li> <li>Personal action plans</li> </ul>


                </section>

Conflict Resolution Skills: In-House Training
Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better!
In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces.
What you will Learn
At the end of this program, you will be able to:
Recognize the organizational costs of conflict
Explain our physical and mental responses to conflict
Communicate proactively and effectively with different types of people during conflict
Replace unproductive conflict responses with productive ones
Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches
Relate team stages of development to shifts in conflict
Develop a proactive conflict approach for your organization
Create a conflict resolution plan for a real-world scenario
Getting Started
Introductions and social agreements
Course goal and objectives
Opening activities
Conflict Facilitation Readiness
Conflict responses and perceptions
Conflict basics
Conflict and organizations
Dynamics of conflict
Conflict Styles and Communication
A look at the color energies model
Conflict through the color energies and DiSC® lens
Communication with opposite color energies
Individual Response to Conflict
The anatomy of conflict
Recognizing unproductive conflict responses
4 steps to productive conflict
Choosing productive conflict responses
Team Performance and Conflict
High-performing team relationships
Conflict and project team performance
Conflict Resolution Diagram (CRD) and process
Conflict Facilitation - Preparation
Recognizing context and stakeholder needs
Using team conflict resolution approaches
Preparing for Crucial Conversations®
Conflict Facilitation - Clarity
Exposing assumptions and biases
Defining the conflict and using the CRD
Conflict Facilitation - Action
Proactive conflict management
Conflict facilitation practice
Summary and Next Steps
Review
Personal action plans

Conflict Resolution

Conflict Management

Conflict Resolution Skills: In-House Training

<h2>Facilitation Skills for Business Analysts: Virtual In-House Training</h2>
 <p>This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™).</p>
 <p>Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.</p><h3>What you will Learn</h3>
 <p>At the end of this program, you will be able to:</p>
 <ul>
 <li>Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication</li>
 <li>Describe the facilitation skills that are most supportive of those intersections</li>
 <li>Improve your ability to apply these skills in the context of your business analyst functions</li>
 </ul><section>
                    <h3>Foundation Concepts</h3> <ul> <li>The role of the Business analyst (BA)</li> <li>An Introduction to the BABOK® Guide</li> <li>Business analyst roles and the product / project life cycle (PLC)</li> <li>Facilitation skills for the business analyst</li> </ul> <h3>The BABOK® Guide and Communication</h3> <ul> <li>An introduction to the communication process</li> <li>Addressing basic communications challenges</li> <li>Planning business analysis communication</li> <li>Communication and BABOK® Guide tasks</li> </ul> <h3>Targeted Elicitation Techniques</h3> <ul> <li>Synergy between communication and targeted elicitation techniques</li> <li>Preparing for elicitation</li> <li>Cornerstone targeted technique: interviews</li> <li>Other targeted elicitation techniques</li> <li>Related general communication skills</li> </ul> <h3>Group Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and group elicitation techniques</li> <li>Cornerstone group elicitation technique - requirements workshops</li> <li>Other group elicitation techniques</li> <li>Related general communication skills - meeting management best practices</li> <li>Related general communication skills - facilitating best practices</li> </ul> <h3>Process / Model-Based Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and process / model-based elicitation techniques</li> <li>Process / model-based elicitation techniques</li> <li>Related interpersonal skills - problem solving and decision making</li> </ul> <h3>Investigative Elicitation Techniques</h3> <ul> <li>Synergy between requirements communication and investigative elicitation techniques</li> <li>Cornerstone investigative elicitation technique - document analysis</li> <li>Other investigative elicitation techniques</li> <li>Summary of elicitation techniques by usage in the requirements process</li> </ul> <h3>Using Presentations, Structured Walkthroughs, and Influencing</h3> <ul> <li>Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks</li> <li>Cornerstone technique - structured walkthroughs</li> <li>General communication skill - presenting</li> <li>Related interpersonal skill - influencing</li> </ul> <h3>Special Facilitation Skills - Negotiating and Mediating</h3> <ul> <li>Negotiating</li> <li>Mediating</li> </ul>


                </section>

Facilitation Skills for Business Analysts: Virtual In-House Training
This course is part of IIL's Business Analysis Certificate Program (BACP), a program designed to help prepare individuals pass the IIBA® Certification exam to become a Certified Business Analysis Professional (CBAP™).
Business analysts are communicators who bridge the gap between people with business needs and knowledge and the people who will provide solutions. Business analysts are continuously involved in communications with stakeholders and developers as they create the solution to business problems. They participate in information-gathering sessions including interviewing, joint requirements definition, and Joint Application Design (JAD) workshops which are used to streamline information gathering and get immediate validation from user representatives. The business analyst is also involved with negotiating the solution with the stakeholders, upper-level management, and the developers, mediating among the groups when disagreements take place, and influencing the results of decisions during the solution cycle. This course teaches the methods needed to organize and run information-gathering events. It combines the basics of graphic decision making and modeling with facilitation, communication, and meeting management skills.
What you will Learn
At the end of this program, you will be able to:
Identify the major touch points between key BABOK® Guide knowledge areas and business analysis communication
Describe the facilitation skills that are most supportive of those intersections
Improve your ability to apply these skills in the context of your business analyst functions
Foundation Concepts
The role of the Business analyst (BA)
An Introduction to the BABOK® Guide
Business analyst roles and the product / project life cycle (PLC)
Facilitation skills for the business analyst
The BABOK® Guide and Communication
An introduction to the communication process
Addressing basic communications challenges
Planning business analysis communication
Communication and BABOK® Guide tasks
Targeted Elicitation Techniques
Synergy between communication and targeted elicitation techniques
Preparing for elicitation
Cornerstone targeted technique: interviews
Other targeted elicitation techniques
Related general communication skills
Group Elicitation Techniques
Synergy between requirements communication and group elicitation techniques
Cornerstone group elicitation technique - requirements workshops
Other group elicitation techniques
Related general communication skills - meeting management best practices
Related general communication skills - facilitating best practices
Process / Model-Based Elicitation Techniques
Synergy between requirements communication and process / model-based elicitation techniques
Process / model-based elicitation techniques
Related interpersonal skills - problem solving and decision making
Investigative Elicitation Techniques
Synergy between requirements communication and investigative elicitation techniques
Cornerstone investigative elicitation technique - document analysis
Other investigative elicitation techniques
Summary of elicitation techniques by usage in the requirements process
Using Presentations, Structured Walkthroughs, and Influencing
Structured walkthroughs, presentations, and influencing within BABOK® Guide tasks
Cornerstone technique - structured walkthroughs
General communication skill - presenting
Related interpersonal skill - influencing
Special Facilitation Skills - Negotiating and Mediating
Negotiating
Mediating

Educators providing Action Learning courses in Liverpool delivered Live Online