59580 Courses

Description: Level 3 Conflict Management Training equips participants with the skills and qualifications to deliver scenario-based conflict management training. Candidates gain insight into conflict dynamics, learning to de-escalate confrontations effectively while maintaining composure. Course Overview: Participants delve into conflict background, triggers, and stages of escalation. Key skills include maintaining composure, managing language and body cues, and addressing angry customer behaviour. Course content covers conflict response strategies, communication techniques, and problem-solving approaches. Key Learning Outcomes: Identify components of confrontations and conflict escalation stages Recognize signs of conflict and aggression, maintaining composure in responses Manage language, body cues, and emotions effectively during conflicts Employ skills to de-escalate angry customer behaviour and handle abusive situations Course Content Highlights: Understanding conflict triggers and customer needs Recognizing signs of aggression and escalating anger Managing language, body cues, and emotional responses Structuring conversations and calming situations effectively Handling unpredictability and abusive behaviour Designing and delivering conflict management scenarios for training purposes Assessment: Course assessment involves portfolio submission. No formal examination is required. Course Fee: Enroll in the Level 3 Conflict Management course for £319.99, covering all costs. Corporate or Group Booking: Special discounts are available for corporate or group bookings. Arrange training sessions at your location by contacting us. How to Book: Book online via PayPal, debit/credit card, invoice, or bank transfer. Alternatively, visit our office or contact us by phone for assistance. Instant booking confirmation will be provided via email. Assistance Needed? For inquiries or assistance, contact our dedicated team via phone or email. We're here to support you throughout your learning journey. Contact us today for guidance and assistance.

This course provides a basic understanding of health & safety duties and responsibilities...

Are you a customs agent/ Importer ? Or does your company use customs agents and intermediaries to help you trade with the EU and the Rest of the World? If so, you need to know how to meet customs requirements fast and efficiently now the new customs declaration system CDS is in place. We can help.

Logistics for Traders: Importance, Role and Benefits. This session will look at how logistics is a critical component within the supply chain but is often overlooked.

Make this beautiful sunhat from English rush. Rush is soft on your hands to work with and has a multitude of different shades of green, brown and yellow making your hat very individual. During the day you will learn how the rush is grown, harvested and processed. No experience necessary, refreshments provided please bring your own lunch.

Do you love books? Do you love the feel of a new book, the smell of the pages, and the way they look on your shelf? But do you wish that you could create your own books? We have just what you need! Our Bookbinding Workshop is a beginner course that will teach you how to make canvas bound, Japanese bound, and journal style books in the comfort of your own home. We provide all of the materials and full instruction is provided by our expert staff. You will be able to create a small library of books that are sure to impress anyone who sees them!

a full induction into the Speciality of Trauma & Orthopaedics. Suitable to GPS , doctors , students , physiotherapoists , Advanced Nure Practitioners , Osteopaths , Chiropractors and all healthcare professional interesed in musculoskeletal medicine

If you’re looking to progress to become an IQA, the IQA Level 4 Award in Understanding Internal Quality Assurance (RQF) is designed to give you the foundational knowledge you need on the path to becoming an IQA.

It is a requirement of the Health & Safety law that employers provide a safe and healthy environment to work in. If your assessment of first aid needs highlights the need for qualified first aiders, then this level 3 qualification (level 6 in Scotland) will provide you with suitable, highly trained personnel. This comprehensive three-day course covers a wide range of first aid emergencies, enabling all participants to deal with emergency situations with confidence in a prompt, safe and effective way. In addition, this course will include any protocol changes that may have arisen since their last training course.

We are excited to announce the Online version of the Step by Step Course. It will include live demonstrations of the process that you will then follow. Unique opportunity to be guided step by step and experience meditative practice of icon painting.