59278 Courses

Course Overview Are you struggling to understand your child? Do you want to give your child the best possible facilities? For any new parents, understanding the needs of their children is one of the biggest challenges they have faced. Learn how you can understand your children and raise them better from this Child Psychology (Neuroscience & Development) course and be able to give your child a better and healthy childhood. This Child Psychology (Neuroscience & Development) course will help you understand child psychology, their behavior and the relationship between parents and children. You will learn about different reasons behind the behavior of children, types of parenting, major theories of child development, the impact of media on children behavior and hormonal impacts on child development and behavior. The course will teach you about child development from scratch and helps you to understand them better. The easily understandable lessons will help you learn the behaviors of children and the reasons behind them. Learning Outcomes Learn the theories of child psychology Understand how understanding child psychology can help to take care of children Learn different types of parenting styles Understand the effect of media on the aggressive behavior of children Learn about the risks and behavior of the adolescent children Learn hormone impact on development and behavior Be able to utilize operant conditioning Understand the impact of over the top rewarding Familiarize with linguistic cuing and how to use it Who is this course for? The course is designed especially for parents who want to understand their children better. This course will help you if you work with children and needs to understand their behavior and psychology. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path Child Psychology (Neuroscience & Development) is a useful qualification to possess and would be beneficial for any related profession or industry such as: Parents Child Careers Nannies Nursery Teachers Child Nurses Important Themes and Concepts in Child Psychology The Theory of Psycho-social Development 00:09:00 Serve & Return 00:03:00 Practical Tips For Serve & Return 00:04:00 Fuzzy Trace Theory - Explains and Predicts Adolescent Risk Taking 00:06:00 Adolescent Risk Taking and the Prefrontal Cortex 00:03:00 Operant Conditioning - How Reinforcement Works and How it can help you 00:08:00 The Danger of Unearned Rewards (Habituation and Expectations) 00:04:00 Influencing behavior through linguistic cuing 00:04:00 Does violent media lead to aggressive kids? 00:04:00 Parenting Styles 00:05:00 Culture and seeing world 00:04:00 How childhood experience (ie violence) can result in choosing abusive partners 00:04:00 A Highly Regimented Life is a Very Stressful Life 00:02:00 Heritable vs. Inherited 00:04:00 Hormones and Development 00:04:00 Resources Resources - Child Psychology (Neuroscience & Development) 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Mental illness can become a prominent barrier in the path of child development. The Child Counselling and Wellbeing Training course will help you equip yourself with the essential skills and expertise to aid children with mental illness and support them to overcome the odds hindering their development.  In this Child Counselling and Wellbeing Training course, you will understand the definition of mental health. The course will show you how mental illness can hamper the cognitive growth of a child. You will learn about the common mental illness witnessed in children and acquire the skills to identify their symptoms. The course will provide you with enough knowledge and expertise to help children suffering from mental illnesses. You will also get the opportunity to enrich your understanding of external support agencies. This Child Counselling and Wellbeing Training course will arm you with both theoretical knowledge and practical skills for child counselling. If you wish to pursue a career in this industry, enroll in the course and build your skills. Learning Outcomes Understand the impact of mental illness on children Familiarize with the common mental health disorders seen in children Learn how to identify mental health problems among children Know what are the signs and symptoms of mental illness in children Acquire the adequate skills to support children facing mental health problems Who is this course for? The Child Counselling and Wellbeing Training course is for individuals who want to learn about child counselling. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Child Counselling and Wellbeing Training course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Child Counselor Childcare Worker Teacher Social Worker Section 01: Introduction Welcome 00:02:00 The Burden of Mental Health illnesses on children 00:10:00 Section 02: Prevalence Prevalence 00:05:00 Self-assessment Activity 00:02:00 Section 03: Definition of Mental Health What is mental health? 00:05:00 Common mental health disorders among children 00:06:00 Self-assessment activity 00:02:00 Section 04: Recognizing Mental Health Problems among Children Challenges in identifying mental health problems in children 00:04:00 Effective methods in the identification of mental health problems among children 00:04:00 Identifying Risk factors 00:09:00 Self-assessment activity 00:02:00 Section 05: Signs and symptoms of Mental Health Difficulties among Children Signs and symptoms of mental health problems in children 00:08:00 Section 06: How can we help children experiencing mental health difficulties? How mental health practitioners, social workers and educational staff can help 00:05:00 How parents and caregivers can help 00:03:00 Promoting positive factors in order to maximize positive outcomes 00:05:00 Section 07: Accessing External Support Systems External support agencies 00:02:00 Section 08: Testing Your New Knowledge and Skills Memory Points 00:03:00 Section 09: Bonus Counselling Children and Supporting Their Wellbeing - EBOOK 01:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview Learn all the essential skills to become an expert in Child Behaviour and Development. From this comprehensive Child Behaviour and Development Level 3 course, you will be able to understand the principles of Child Behaviour and Development. In the step-by-step training process, you will acquire practical skills along with theoretical knowledge. The Qualified professionals will assist you throughout this learning process. This Child Behaviour and Development Level 3 is structured to ensure you have all the adequate skills to secure a position in this competitive industry. You will achieve the confidence and competency to bear all the responsibilities of this profession. The course will add all the right credentials to your resume and increase your employability in this growing industry. Who is this course for? Anyone who is now employed in this field or who aspires to be one should take this course. Your knowledge will grow through taking this course, which will also strengthen your resume. To demonstrate your newly gained knowledge, develop crucial abilities and receive a professional credential. Entry Requirement This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Certification After you have successfully completed the course, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path The Child Behaviour and Development Level 3 course is intended to assist you in obtaining the dream job or maybe the promotion you've always desired. With the assistance and direction of our Child Behaviour and Development Level 3 course, learn the vital abilities and knowledge you require to succeed in your life. Module 01: Child Psychology Child Psychology 00:31:00 Module 02: Attachment and Relationship Building in Childhood Attachment and Relationship Building in Childhood 00:52:00 Module 03: Impacts of Separation and Loss on Attachment Impacts of Separation and Loss on Attachment 00:29:00 Module 04: Factors that Influence Development Factors that Influence Development! 00:38:00 Module 05: Mental Health Problems in Young and Adults Mental Health Problems in Young and Adults 00:17:00 Module 06: Other Mental Health Problems in Young and Adults Other Mental Health Problems in Young and Adults 00:18:00 Module 07: Autism, ADHD and Dyslexia in Young and Adults Autism, ADHD and Dyslexia in Young and Adults 00:30:00 Module 08: Dealing With Autism, ADHD and Dyslexia in Young and Adults Dealing With Autism, ADHD and Dyslexia in Young and Adults 00:32:00 Module 09: The Self Harming Behaviour The Self Harming Behaviour 00:21:00 Module 10: Mental Health Treatment and Medicine Mental Health Treatment and Medicine 00:22:00 Assignment Assignment - Child Behaviour and Development Level 3 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you know someone who is suffering from bullying? Have you talked to kids who have witnessed bullying or experience bullying? Then you have to learn how to help them, and this course will teach you ways on how to handle bullying and spread awareness on it! Description: Bullying is a behavioral problem that can create an exceptionally negative impact to any victims. In this course, you will learn about bullying and understand the perspective of bullies to solve their issues. You will be introduced first to bullying basics and learn how to teach a child to speak up to an adult. You will know how children can benefit from self-defense classes and protect themselves from bullies. You will also know how to teach composure and confidence that will help them stand-up for themselves. Lastly, you will be able to understand the importance of teaching kids not to bully. Who is the course for? Professionals or doctors who help victims of bullying. Concerned parents who fear for their children's safety and condition at school. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Child Anti-Bullying Course is a useful qualification to possess, and would be beneficial for the following careers: Behavioural Instructors Counsellors Life Coaches Mental Therapists Mentors/School Teachers Psychologists. Child Anti-Bullying Course Child Bullying Basics 00:30:00 Teach Your Child To Speak To An Adult 01:00:00 Solo Children Are Targets 01:00:00 Can Your Child Benefit From Self Defense Classes? 00:30:00 Speak To School Officials 00:30:00 Teach Composure And Confidence to your Child 00:30:00 The Importance Of Teaching Your Child Not To Bully 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam - Child Anti-Bullying Course 00:20:00 Final Exam Final Exam - Child Anti-Bullying Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In the current world, children with intellectual ability are becoming widely accepted. There are several institutions in UK which mainly focuses on teaching these children with special care. If you have these altruistic intention of helping these challenged kids, then this Challenging Behaviour of Young People is perfect for you. This course consists of various modules that are all geared towards helping you learn how to treat and handle these children. Learning disability usually devolves into deranged behaviour in these children. This course will has a lot of contents which will thoroughly coach you and give you a practical knowledge about the techniques. It is important to treat each person as an individual and utilise their specific strengths, abilities and needs and help them flourish in their respective field of interest. Usually these pupils turn out to be geniuses if they are nurtured properly. Overall this course can be very effective in order to handle persons with challenging behaviour and learning disabilities and if you get it now, you will only get a head start. Who is the course for? People interested in working in institutions which helps low IQ pupils Professionals who are required to know handling challenged persons at the workplace Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Challenging Behaviour of Young People course is a useful qualification to possess and would be beneficial for any related profession or industry such as: Teacher Licenced Therapist Psychologist Behaviour Consultant Challenging Behaviour of Young People Challenging behaviour and learning disabilities 00:15:00 Key priorities for implementation 00:15:00 Children, young people and adults 00:30:00 Organising effective care 00:30:00 Risk assessment 00:30:00 Reactive strategies 00:30:00 Mock Exam Mock Exam- Challenging Behaviour of Young People 00:20:00 Final Exam Final Exam- Challenging Behaviour of Young People 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

People strive to get their ideal body. However, a poor training and diet regimen can stop them from seeing improvements. If you wish to stay fit or help people reach their goal weight, this Certified Personal Trainer Course is ideal for you. You'll start the Certified Personal Trainer Course with a comprehensive understanding of nutrition. Next, you'll learn about human psychology and kinesiology to understand the mechanics of human motion and more. The training will also provide valuable lectures on aerobics training, weight training, fitness training, stretching and yoga. Finally, you'll get great personal training tips and learn about the common personal trainer mistakes and solutions.  This Certified Personal Trainer Course is loaded with tips and directions to give you real insights into fitness training. The certification you'll achieve upon successful completion will add value to your resume. This course will provide you with the opportunity to kickstart your personal training business. Enrol now! Learning outcomes Enrich your knowledge of nutrition Learn about psychology and kinesiology Gain the relevant skills in aerobic training and weight training Know about stretching and yoga Familiarise yourself with the common workout injuries Understand how a fitness test is performed Who is this Course for? Anyone interested in improving their personal training skills can take this Certified Personal Trainer Course. The course will provide valuable insights into starting a lucrative personal training business. Entry Requirement This course is available to all learners of all academic backgrounds. Learners should be aged 16 or over. Good understanding of English language, numeracy and ICT skills are required to take this course. Certification After you have successfully completed the course, you will obtain an Accredited Certificate of Achievement. And, you will also receive a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy for £39 or in PDF format at the cost of £24. The PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why Choose Us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos and materials from the industry-leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The United Kingdom & internationally recognised accredited qualification; Access to course content on mobile, tablet and desktop from anywhere, anytime; Substantial career advancement opportunities; 24/7 student support via email. Career Path The Certified Personal Trainer Course provides essential skills that will make you more effective in your role. It would be beneficial for any related profession in the industry, such as: Personal Trainer Fitness Enthusiast School PE coaches Health Planner Athletes Personal Trainer Nutrition 00:30:00 Physiology and Kinesiology 00:30:00 Aerobic Training 01:00:00 Weight Training 00:30:00 Muscle Exercise Cross Reference 00:15:00 Fitness Testing 00:30:00 Stretching 00:15:00 Yoga 00:15:00 Pregnancy 00:15:00 Senior Fitness 00:30:00 Exercise Injury 00:30:00 Personal Training Tips 00:15:00 Personal Trainer Mistakes & Solutions 00:30:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Certified Personal Trainer Course 00:20:00 Final Exam Final Exam- Certified Personal Trainer Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Risk Management refers to the process of identifying, assessing, evaluating and controlling the threats to an organization's capital and earnings. It helps you to determine the potential for losses in an investment and then takes the appropriate action based on that identification. The Certificate in Risk Management defines the risk and risk management elaborately and provides the essential information that you need to consider while managing the risk of a company. The lesson includes the different risk management activities, the techniques of assessing risk, how to respond to a threat, how to plan or how to control the resources. Finally, you will be able to review and evaluate the framework. Learning Outcomes: Provide a definition for risk along with risk management Relate the COSO ERM cube as well as ISO 31000 Learn how to establish a risk management context Narrate the 7 R's along with the 4 T's forming the framework of your risk management activities Design and complete a basic risk assessment Device designs to complete a fundamental risk management Fix the the proper response linked to risks as well as form a strategy for those responses Narrate the prime elements for reporting, monitoring, as well as evaluating a risk management program Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Risk Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Risk Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Certificate in Risk Management Course Overview (Risk Management Certificate Course Level 2) 00:15:00 Understanding Risk 00:30:00 Risk Management Activities 00:05:00 Assessing Risk 00:15:00 Responding to Risks 00:15:00 Resourcing Controls 00:05:00 Reaction Planning 00:15:00 Reporting and Monitoring 00:15:00 Reviewing and Evaluating the Framework 00:15:00 Mock Exam Mock Exam- Risk Management Certificate Course Level 2 00:20:00 Final Exam Final Exam- Risk Management Certificate Course Level 2 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Want to give your clients' nails that wow factor? In recent years, nail art has dominated the beauty industry, with new trends emerging all the time. If you're skilled in the art of manicuring, why not take your expertise to the next level with this best-selling Certificate in Nail Design and Manicure Course.  Whether you are training to become a professional nail technician or want to get creative at home, this nail design course will help you develop the required skills and artistry you need to succeed in this profession. To start with, you will explore the history of nail design, professional techniques, and nail art brushes and supplies. The second half of the course will look into basic beauty salon procedures for manicuring and pedicuring, including salon equipment and products that every nail technician should own. On successful completion, you will receive an accredited certificate which you can use to kickstart your professional career. Put your creative skills to the test and enrol in this nail design certificate today! Who is the course for? Professionals who have an experience in Manicure and Nail Polish. Beginners who have an interest in learning how to be part of the Cosmetics Industry. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Certificate in Nail Design & Manicure course will be very beneficial and helpful to artists, professionals, and beginners who are in the cosmetic industry, especially: Beauty Gurus Cosmetologists Makeup Artists Manicurists Spa Businessmen And many more! Nail Design Introduction to Nail Design 00:30:00 Choosing your nail art brushes 01:00:00 The importance of using products, tools, equipment and techniques 01:00:00 Manicure All About Manicures 01:00:00 All about Products and Supplies for Nail Manicures 00:30:00 How to Give a Manicure 01:00:00 Manicure Procedure 00:30:00 Mock Exam Mock Exam- Certificate in Nail Design & Manicure 00:20:00 Final Exam Final Exam- Certificate in Nail Design & Manicure 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Dealing with difficult customers can be bit difficult sometimes. With your right attitude and action steps, you can effectively navigate these tricky customer situations and emerge (hopefully) unscathed. This Certificate in Handling a Difficult Customer is designed to introduce with the guidelines and examples on how to handle different types of challenging customers that you will face, along with specific approaches that can make those interactions not only less challenging, but more rewarding as well. After getting certified with course you and your staffs hopefully will be more prepared to handle difficult customers.. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Handling a Difficult Customer is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Handling a Difficult Customer is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up 00:07:00 Mock Exam Mock Exam- Certificate in Handling a Difficult Customer 00:20:00 Final Exam Final Exam- Certificate in Handling a Difficult Customer 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00